Sunway Hotel Georgetown Penang

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8.6
/10
Very Good
4,379 reviews

What Guests Say About Their Stay

Verified Traveler

9.4
/ 10
When I arrived for check-in, for obvious reasons the hotel staff explained convincingly, I was offered an alternative room for consideration. Instead of Premier King Room I reserved, I accepted the offer of Deluxe Room (Room 801), which I did not regret! Keep up the good work!

Verified Traveler

9.4
/ 10
The front desk staff was welcoming and accommodating, making our check-in seamless. Housekeeping was top-notch.

Amir A.

9.4
/ 10
Everything was flawless from check-in to check-out. Great location and friendly staff. Mr. Naga was always around to welcome guests and very attentive and helpful. Also, Chris at the Front Office was great. Rooms were super clean. Will definitely come back to Sunway Georgetown Hotel soon. My preferred choice. Keep up the good work. Thank you.

Glynne C. B. E.

9.4
/ 10
Hakim was very helpful recommending places to buy things and where to eat. The housekeeping boys were prompt and helpful in meeting all our needs. Wonderful location with many places to eat. Enjoyed the short stay.

Adi S. K.

9.4
/ 10
The location is very strategic, close to New Lane Hawker (just a short walk), close to entertainment like plazas/malls, and close to hospitals. The staff is also very friendly and helpful, and you can request free plastic bowls and cutlery. The rooms are also clean and odor-free.
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In the Area
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33, New Lane (Off Macalister Road), Georgetown, Pulau Pinang, Penang, Malaysia, 10400

Main Facilities

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This accommodation offers:
Outdoor pool
Swimming pool
Laundry service
Restaurant
Luggage storage
Elevator
Family room
Limo or town car service
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
Sunway Hotel Georgetown Penang is located in the heart of city life and the heritage attractions of Georgetown. For those of you travelling for business or leisure, the 250 rooms and suites available at Sunway Hotel Georgetown Penang offer the best accommodation for you to start and finish your day. Its location in the heart of downtown Georgetown allows you to go to any of the tourist attractions easily. Sunway Hotel Georgetown Penang promises a very comfortable stay for you. They provide a variety of excellent amenities for all of its guests.
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What's around Sunway Hotel Georgetown Penang

33, New Lane (Off Macalister Road), Georgetown, Pulau Pinang, Penang, Malaysia, 10400
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Lobby Sunway Hotel Georgetown Penang
Lobby 2 Sunway Hotel Georgetown Penang

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Overview of Sunway Hotel Georgetown Penang

Sunway Hotel Georgetown Penang is a well-established 4-star property nestled in the heart of George Town, one of Southeast Asia's most celebrated UNESCO World Heritage cities. Occupying a prime position along Macalister Road, this 16-storey hotel offers 250 newly renovated rooms that blend contemporary comfort with the vibrant cultural spirit of Penang. Whether you are visiting for leisure, a business engagement, or a family holiday, Sunway Georgetown Penang provides a dependable base from which to explore the island's rich heritage, world-renowned street food, and eclectic arts scene.

What sets this hotel apart is its combination of a central location and genuine 4-star amenities without the inflated price tag often associated with George Town's heritage quarter. Guests enjoy complimentary premium Wi-Fi throughout the property, free parking, an outdoor swimming pool, and a 24-hour fitness centre — all within walking distance of iconic landmarks such as KOMTAR and the famous New Lane Hawker Centre. The hotel is part of the trusted Sunway brand, a name synonymous with quality hospitality across Malaysia.

From the moment you step into the modern lobby, the attentive multilingual staff ensure a smooth check-in experience. With check-in from 15:00 and check-out at 12:00, there is ample time to settle in and plan your Penang adventures. The hotel also participates in a Carbon Offset Stay Programme, making it a thoughtful choice for environmentally conscious travellers who wish to reduce their carbon footprint while enjoying a comfortable stay on the island.

Room Types at Sunway Hotel Georgetown Penang

With 250 rooms spread across multiple categories, Sunway Hotel Georgetown Penang caters to a wide spectrum of travellers. Every room has been recently renovated with modern furnishings and thoughtful in-room amenities including an LED TV, complimentary Wi-Fi, individually controlled air conditioning, an electronic safe, and a well-appointed bathroom with walk-in shower and hairdryer. Below is a detailed look at each room type available at the property.

Superior Room

The Superior Room is the hotel's entry-level category and offers a generous 28 sqm of well-designed living space. Available in both King and Twin bed configurations, the Superior Room comfortably accommodates up to 2 adults and 2 children. In-room amenities include complimentary Wi-Fi, an LED TV with satellite channels, a work desk with ergonomic chair, and a modern walk-in shower. This room type is ideal for budget-conscious travellers or couples who appreciate a clean, contemporary space without unnecessary frills. The Superior Room provides excellent value for those who plan to spend most of their time exploring George Town and simply need a comfortable retreat at the end of the day.

Deluxe Room

Stepping up from the Superior category, the Deluxe Room also spans 28 sqm and is available in King or Twin configurations, accommodating up to 2 adults and 2 children. What distinguishes the Deluxe Room is its orientation towards the city, offering pleasant views of George Town's rooftops and skyline. Guests in Deluxe Rooms enjoy complimentary in-room beverages in addition to the standard amenities of Wi-Fi, LED TV, a laptop-friendly work desk, and a walk-in shower. If you value waking up to a cityscape view and appreciate the extra touch of complimentary refreshments, the Deluxe Room at Sunway Georgetown Penang is a worthwhile upgrade.

Deluxe Plus Room

For those who desire a touch more space, the Deluxe Plus Room extends to 32 sqm and is offered with a King bed. It accommodates up to 2 adults and 2 children. Enhanced features include a minibar stocked with select beverages, along with complimentary Wi-Fi, an LED TV, and the hotel's signature walk-in shower. The additional floor space makes the Deluxe Plus particularly appealing for guests on longer stays or those who simply prefer a more spacious environment to relax in after a full day of sightseeing around Penang.

Family Room

Families travelling with young children will find the Family Room to be a practical choice. Measuring 28 sqm, this room is fitted with one King bed and one single bed, accommodating up to 3 adults or 2 adults with 2 children under 12 years of age. Complimentary non-alcoholic beverages are provided, alongside all standard amenities. The dual-bed setup eliminates the need to book two separate rooms, offering both convenience and savings for families exploring George Town together.

Premier Room

The Premier Room offers a refined experience within the same 28 sqm footprint, available in King and Twin configurations for up to 2 adults and 2 children. What elevates this category is the premium minibar selection and upgraded in-room amenities. Guests benefit from complimentary Wi-Fi, an LED TV, and a walk-in shower, all presented with a higher level of finishing. The Premier Room is well-suited for business travellers or discerning leisure guests who appreciate premium touches without committing to a suite-level stay at Sunway Hotel Georgetown Penang.

Executive Room

The Executive Room is the top-tier room category before the suites and offers 28 sqm with either a King or Twin bed arrangement for up to 2 adults and 2 children. The standout benefit of the Executive Room is exclusive access to the Executive Lounge, where guests can enjoy complimentary refreshments, snacks, and a quieter environment for working or unwinding. A premium minibar, complimentary Wi-Fi, LED TV, and walk-in shower complete the in-room offering. For travellers who value lounge privileges and a more personalised service experience, the Executive Room represents the best room-level option at the property.

Executive Suite

The Executive Suite occupies a spacious 56 sqm on the hotel's top floor, providing a separate living room and a King-bedded master bedroom. Accommodating up to 2 adults and 2 children, this suite features an LED TV in both the living area and bedroom, complimentary Wi-Fi, and a minibar stocked with snacks and non-alcoholic beverages. The generous proportions and thoughtful layout make the Executive Suite ideal for extended stays, honeymoon couples, or guests who simply desire the luxury of extra space. Floor-to-ceiling windows allow natural light to flood the suite, offering elevated views of George Town.

Premier Suite

The largest accommodation at Sunway Hotel Georgetown Penang, the Premier Suite stretches across an impressive 61 sqm and features a separate living room connected to a King-bedded master bedroom. The suite accommodates up to 2 adults and 2 children and comes complete with an LED TV, complimentary Wi-Fi, a fully stocked minibar with snacks and non-alcoholic beverages, and premium bathroom fittings. Positioned on the upper floors of the hotel, the Premier Suite delivers the most luxurious experience available at the property — perfect for special occasions, VIP guests, or anyone who desires the pinnacle of comfort during their Penang getaway.

Facilities and Amenities

Sunway Hotel Georgetown Penang provides a well-rounded selection of facilities designed to enhance every guest's stay. The outdoor swimming pool is a highlight of the property, offering a refreshing escape from Penang's tropical warmth. Surrounded by sun loungers and set against the backdrop of the George Town cityscape, the pool area is a popular spot for guests to relax between excursions. Whether you prefer a morning swim or an evening dip, the pool provides a welcome respite in the heart of the city.

Fitness enthusiasts will appreciate the 24-hour fitness centre, which is equipped with modern cardiovascular and strength-training equipment. The round-the-clock availability means you can maintain your workout routine regardless of your schedule — a particular advantage for business travellers adjusting to different time zones. The hotel also features a Wellness Centre for guests seeking additional relaxation and rejuvenation treatments.

For corporate travellers and event organisers, the hotel houses a business centre along with four dedicated conference and meeting rooms capable of hosting up to 90 persons. These versatile function spaces are suitable for seminars, corporate retreats, private celebrations, and intimate wedding receptions. Complimentary premium Wi-Fi is available throughout the entire property, ensuring seamless connectivity in rooms, public areas, and meeting spaces alike.

Free parking is provided for hotel guests — a notable advantage given that parking in central George Town can be challenging and costly. This amenity alone makes Sunway Georgetown Penang a practical choice for self-drive travellers arriving via the Penang Bridge or those hiring a car for island exploration. Additional guest services include a 24-hour front desk, multilingual staff assistance, and laundry facilities.

Location and Getting There

Situated at 33 Lorong Baru, off Macalister Road in George Town, Sunway Hotel Georgetown Penang enjoys a strategic central position that places guests within easy reach of the city's most popular attractions. The UNESCO World Heritage Site core zone, with its storied shophouses, vibrant street art, and colonial-era landmarks, is just a short drive or a pleasant 15 to 20-minute walk away.

Within a 10-minute walk from the hotel, guests can reach KOMTAR — Penang's tallest building and a major commercial hub — as well as Penang Times Square. The acclaimed Hin Bus Depot Art Centre and The Top at KOMTAR are located approximately 1 km from the property. For history and culture enthusiasts, Fort Cornwallis is roughly 2 km away, while Armenian Street with its famous murals and artisan shops is accessible via a short taxi or ride-hailing trip.

Travelling from Penang International Airport, the hotel is approximately 18 minutes by car, depending on traffic conditions. A metered taxi or Grab ride from the airport typically costs from approximately RM 40 to RM 60. The historic Penang Ferry Terminal, which connects to Butterworth on the mainland, is a short drive away, making the hotel equally convenient for visitors arriving via train or bus from Kuala Lumpur, Ipoh, or southern Thailand. The Penang Bridge is also easily accessible, providing a straightforward route for those driving from the mainland.

For getting around George Town itself, the hotel's central location means that many attractions are within walking distance. Alternatively, the Penang Hop-On Hop-Off bus and affordable ride-hailing services make it simple to explore further afield, including Batu Ferringhi Beach, the Penang Hill funicular, and Kek Lok Si Temple.

Dining at Sunway Hotel Georgetown Penang

The hotel's on-site restaurant, Sun Café by Soulutions Classic Diner, is located on the lobby level and serves an appealing mix of international and Asian cuisine throughout the day. From hearty local favourites such as nasi lemak and char koey teow to Western staples including grilled items and pasta, the menu is designed to satisfy a broad range of palates. In-room dining is also available for guests who prefer the privacy and comfort of their own room.

A daily breakfast buffet is served at Sun Café from 06:30 to 10:30 each morning. The spread features a combination of local Malay, Chinese, and Indian breakfast items alongside continental options such as pastries, fresh fruit, cereals, and cooked-to-order eggs. Breakfast is available at a supplementary charge starting from approximately RM 25 for children and approximately RM 35 for adults, though it may be included in certain room packages and promotional rates. Guests staying in Executive Rooms also have the option of enjoying breakfast in the Executive Lounge, which offers a quieter, more exclusive setting.

Beyond the hotel, dining is arguably the greatest highlight of staying in this part of George Town. The legendary New Lane Hawker Centre (Lorong Baru) is located literally steps from the hotel entrance, serving some of Penang's finest street food from the late afternoon into the evening. Here, you can sample iconic dishes such as char koey teow, fried oyster omelette, satay, and rojak at remarkably affordable prices — most dishes cost from approximately RM 5 to RM 12 per plate. Macalister Road itself is lined with coffee shops, restaurants, and food stalls, ensuring that guests at Sunway Georgetown Penang never have to venture far for an outstanding meal.

Why Stay at Sunway Hotel Georgetown Penang

Unbeatable location for food lovers. Few hotels in George Town can match the proximity of Sunway Hotel Georgetown Penang to the New Lane Hawker Centre and the countless eateries along Macalister Road. If street food is a primary motivation for your Penang trip — and for many travellers it is — this hotel places you at the epicentre of the island's culinary scene.

Trusted brand with renovated rooms. The Sunway name carries significant weight in Malaysian hospitality. All 250 rooms have undergone recent renovations, meaning guests benefit from modern furnishings, updated bathrooms, and reliable in-room technology. The property delivers a consistent 4-star experience backed by a brand with decades of reputation.

Free parking in central George Town. Complimentary parking is a genuine rarity in the heart of George Town, where public parking can be both scarce and expensive. For guests arriving by car — whether via the Penang Bridge or from the airport — this perk adds tangible value and eliminates the hassle of searching for paid parking in the narrow heritage streets.

Comprehensive facilities for all traveller types. From the outdoor pool and 24-hour gym to the business centre and meeting rooms, Sunway Georgetown Penang accommodates leisure travellers, fitness-minded guests, families, and corporate visitors alike. The inclusion of an Executive Lounge for higher-category guests adds a premium layer to the experience.

Excellent value for a 4-star stay. Compared to heritage boutique hotels and international chain properties in the George Town core zone, Sunway Hotel Georgetown Penang consistently offers competitive rates while delivering comparable — and often superior — facilities. The combination of spacious rooms, free Wi-Fi, free parking, and a rooftop pool makes it one of the best-value 4-star options on Penang Island.

Tips for Booking Sunway Hotel Georgetown Penang

Book early for peak seasons. Penang experiences high demand during Malaysian school holidays, Chinese New Year, and the December festive season. If your travel dates coincide with these periods, booking your room at Sunway Hotel Georgetown Penang well in advance — ideally four to six weeks ahead — will help you secure the best available rates and your preferred room type. Rates tend to be most competitive during weekdays and the shoulder months of March, May, and September.

Consider the Executive Room for lounge access. If you value a quieter breakfast setting, complimentary refreshments throughout the day, and a more personalised service experience, upgrading to an Executive Room can offer considerable added value. The Executive Lounge access alone can offset the room rate difference, particularly for business travellers who would otherwise spend on café visits and co-working spaces.

Request a higher floor for better views. While all rooms are well-appointed, rooms on the upper floors of this 16-storey property afford wider views of the George Town skyline. When booking through Traveloka, you can note a high-floor preference in the special requests section — the hotel accommodates such requests on a best-effort basis.

Take advantage of free parking. If you are planning to rent a car or drive across the Penang Bridge, the complimentary parking at Sunway Georgetown Penang is a significant benefit. Having your own vehicle also makes it easier to explore attractions beyond the city centre, including Penang National Park, the Tropical Spice Garden, and the beaches along the north coast.

Check for bundled breakfast deals. While breakfast at Sun Café is charged separately at the standard rate, Traveloka frequently offers room-plus-breakfast packages that can bring down the per-person cost significantly. Look out for these bundled deals when browsing rates, as they provide both convenience and savings compared to purchasing breakfast on arrival. Families travelling with children should also enquire about any prevailing kids-stay-free or kids-eat-free promotions, which the hotel occasionally runs during off-peak periods.

All facilities in Sunway Hotel Georgetown Penang

Facility

  • Outdoor pool
  • Swimming pool
Bar, Cafe and Lounge Sunway Hotel Georgetown Penang
Bar, Cafe and Lounge
Swimming Pool Sunway Hotel Georgetown Penang
Swimming Pool
Fitness Center Sunway Hotel Georgetown Penang
Fitness Center
Functional Hall Sunway Hotel Georgetown Penang
Functional Hall
Lobby Sunway Hotel Georgetown Penang
Lobby

Food and Drinks

  • Breakfast
  • Continental breakfast

Transportation

  • Limited parking
  • Car rental
  • Limo or town car service

Things to Do

  • Outdoor pool
  • Spa

Connectivity

  • Free WiFi

General

  • AC
  • Banquet
  • Connecting rooms
  • Family room
  • Swimming pool
  • Smoking area

Accessibilty

  • Wheelchair accessible

Shuttle Service

  • Airport transfer (surcharge)

Public Facilities

  • Parking
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Wedding service

Business Facilities

  • Business center
  • Conference room
  • Business facilities
  • Meeting facilities
  • Photocopier
  • Projector

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Shower
  • TV

Nearby Facilities

  • ATM/Banking
  • Grocery
  • Supermarket

Accommodation Policy & General Information in Sunway Hotel Georgetown Penang

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Facility

Swimming Pool closed temporarily from 8-6-2026 to 29-6-2026.

General Check-in Instructions

- Effective from June 1, 2014, the City Council of Penang will impose a Local Council Tax of MYR 3 per room per night for 4 and 5-star hotels, and MYR 2 per room per night for 0 to 3-star hotels. The star rating will be in accordance to the rating from Local Council and should the rating differ from the website, the local council rating will apply. This fee is payable directly to the hotel upon check-in and is not included in the room rate and taxes stated herein. - With effect from 01 September 2017, with reference to the Law of Malaysia Act 791, Tourism Act 2017, hotel guests who are non-Malaysian or non-Permanent Resident of Malaysia, are committed to a Tourism Tax of MYR 10.00 nett per room night of stay as determined and imposed by the Malaysian Government, which is not included in the reservation and will be collected by the hotel upon check in. This is to be applied in-addition to existing fees/taxes levied and the existing local tourism fee in Penang. - Effective 01 September 2018, rates are quoted in Malaysian Ringgit (MYR) subject to 6% service tax, the Local Government Fee of RM3 per room per night for a 4-star hotel respectively, and prevailing service charge at 10%. Additionally, the RM10.00 Tourism Tax (TTx) will be imposed on all hotel room rates on a per room per night basis to all non-Malaysian guest. - Sun cafe will be operating from 6.30 am to 4.00 pm from 28 Feb 2020 till further notice. Our room service remains available all day long.
Free carpark is subject to availability
Local Penang Government Fee - RM3.00 to be waived from Jan to Jun 2022 . The mentioned fee will kick-start from 01 July 2022 onwards and it will be collected from guest upon check in MYR10 tourism tax is not included in the room rate, to be collected from guest upon check-in
Guests must meet all the following requirements to stay in this property: Proof of full Covid-19 vaccination, a recent valid negative coronavirus PCR test
Additional breakfast charges: RM42.40nett per adult per day, RM26.50nett (4 to 12 years) per child per day
We would like to inform you that Sunway Hotel Georgetown Penang will be migrating our telephone lines from copper to fiber optic cables. The migration is scheduled to begin on 10th March 2025, and we anticipate a downtime of up to two days during this transition. To ensure continued effective communication, we have added our Duty Manager’s mobile number (+6019 448 9988) in Google for reference during this period. We sincerely apologize for any inconvenience caused and appreciate your patience and understanding during this time. Please do not hesitate to reach out if you require any further clarification. Thank you for your understanding on this matter.
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General Information

Popular Facilities
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Sunway Hotel Georgetown Penang
250
Number of floors in Sunway Hotel Georgetown Penang
16
Another facilities in Sunway Hotel Georgetown Penang
Breakfast, Continental breakfast, Limited parking, Car rental, Limo or town car service

Frequently asked question in Sunway Hotel Georgetown Penang

What are the check-in and check-out times at Sunway Hotel Georgetown Penang?
At Sunway Hotel Georgetown Penang, the standard check-in time is 3:00 PM and check-out time is 12:00 PM (noon). Guests arriving early can contact the hotel in advance to request early check-in, subject to room availability. Likewise, late check-out may be arranged upon request and may incur additional charges. To guarantee a smooth arrival, it is recommended to book through Traveloka and confirm your estimated arrival time with the hotel beforehand.
What room types are available at Sunway Hotel Georgetown Penang?
Sunway Hotel Georgetown Penang offers a selection of well-appointed room types across its 250 rooms to suit different travel needs and budgets. Guests can choose from Deluxe Rooms, Superior Rooms, Executive Rooms, and Suites. Each category is designed with modern comforts befitting a 4-star hotel. Whether you are visiting Georgetown for business or leisure, Sunway Georgetown Penang provides a comfortable room option for solo travellers, couples, and families alike.
Does Sunway Hotel Georgetown Penang have a swimming pool and gym?
Yes, Sunway Hotel Georgetown Penang features an outdoor swimming pool where guests can relax and cool off in Penang's tropical climate. The hotel also has a 24-hour fitness centre, making it convenient for guests who want to maintain their workout routine regardless of their schedule. These recreational facilities are available to all registered guests at no extra charge, adding great value to your stay at Sunway Georgetown Penang.
Is free parking available at Sunway Hotel Georgetown Penang?
Yes, Sunway Hotel Georgetown Penang provides complimentary parking for guests, which is a significant advantage given that Georgetown's historic city centre can have limited parking options. This free parking facility makes it especially convenient for guests who are self-driving or renting a car to explore Penang. Having free parking at this 4-star hotel allows you to save on costs while enjoying easy access to Georgetown's many attractions nearby.
Does Sunway Hotel Georgetown Penang serve breakfast?
Sunway Hotel Georgetown Penang has an on-site restaurant where guests can enjoy meals during their stay. Breakfast availability and inclusions may vary depending on the room package or rate plan selected during booking. When booking through Traveloka, look for room rates that include breakfast for the best value. Georgetown is also famous for its street food scene, so guests at Sunway Georgetown Penang can easily explore local breakfast options within walking distance.
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More Reviews from Other Guests in Sunway Hotel Georgetown Penang

Overall Ratings & Reviews Sunway Hotel Georgetown Penang

Traveloka (3,374)
Other sources (1,005)
8.7
Very Good
From 3,374 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.2

Location

9.0

Service and Facilites

8.7

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Traveler Reviews Sunway Hotel Georgetown Penang

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Customer reviews
Bambang L.
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Medical
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
In town. Special and close to eateries.
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Accommodation's Reply
04 Nov 2026
Dear Valued Guest, Thank you for sharing your positive feedback! We are delighted to know that you enjoyed our hotel's strategic location in the heart of town, with easy access to a variety of local eateries and attractions. We truly appreciate your kind comments and are pleased that our convenient location added to your overall experience. We look forward to welcoming you back for another pleasant and enjoyable stay soon! Best regards, The Management
L***U
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.3
/10
Reviewed 3 week(s) ago
The room looks new after recent upgrading.
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Accommodation's Reply
27 Oct 2026
Dear Valued Guest, Thank you for sharing your positive feedback! We are delighted to know that you appreciated the refreshed appearance of our guestrooms following the recent upgrading works. Your kind comments mean a great deal to us and encourage our team to continue enhancing the comfort and overall experience of our guests. We truly appreciate your support and look forward to welcoming you back for another pleasant and comfortable stay soon! Warm regards, The Management
Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
When I arrived for check-in, for obvious reasons the hotel staff explained convincingly, I was offered an alternative room for consideration. Instead of Premier King Room I reserved, I accepted the offer of Deluxe Room (Room 801), which I did not regret! Keep up the good work!
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Accommodation's Reply
13 Oct 2026
Dear Valued Guest, Thank you for your kind words and understanding regarding the room change. We’re delighted you enjoyed the Deluxe Room and appreciated our team’s assistance. Your encouragement means a lot to us, and we look forward to welcoming you back soon. Best regards, The Management
L***m
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
Acceptable, but the price is a little bit expensive.
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Accommodation's Reply
20 Oct 2026
Dear Valued Guest, Thank you for taking the time to share your feedback with us. We appreciate your comments and are pleased to know that your overall stay was satisfactory. We also understand your concern regarding our room rates and sincerely appreciate your feedback. Please be assured that we continuously strive to provide our guests with a comfortable stay, quality service, and good value for money. Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back for an even better experience in the future. Warm regards, The Management
E***a
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9.4
/10
Reviewed 8 week(s) ago
The staff is friendly, clean, there are also many places to eat around the hotel so you don't need to go out for dinner, you can find a place to eat right out of the hotel.
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Accommodation's Reply
24 Sep 2026
Thank you for your wonderful review! We are delighted to hear that you were impressed with the friendly staff, the cleanliness of the hotel, and the location surrounded by many restaurants. We hope to welcome you back for another comfortable and enjoyable stay in Penang!
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K***o
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Staycation
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9.0
/10
Reviewed 9 week(s) ago
The bed and pillow could be more comfortable. Other 3-star hotels have better beds and pillows than Sunway. Surprised, hope you can improve on this.
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Accommodation's Reply
14 Sep 2026
Thank you for sharing your honest feedback with us. We’re sorry to hear that the bed and pillows did not provide the level of comfort you expected during your stay. We understand that a comfortable bed and pillow are an important part of a good night’s rest, and we sincerely appreciate you bringing this to our attention. Your comments have been noted and will be shared with our management team for consideration and improvement. We value your feedback and hope to have the opportunity to welcome you back and provide you with a more comfortable stay in the future.
V***t
icon-Medical
Medical
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9.1
/10
Reviewed 10 week(s) ago
Staff were helpful and friendly. It's easy to search for food within walking distance.
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Accommodation's Reply
10 Sep 2026
Thank you for your kind feedback! We’re delighted to hear that our staff were helpful and friendly, and that you enjoyed the convenient location with plenty of food options within walking distance. We truly appreciate your support and look forward to welcoming you back again soon!
B***n
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Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Friendly check-in service, neat room cleaners.
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Accommodation's Reply
10 Sep 2026
Thank you for your kind feedback! We’re delighted to hear that you experienced a friendly check-in and were pleased with the housekeeping service. We truly appreciate your support and look forward to welcoming you back again soon!
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Law C. K.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
The staff were very friendly and greeting. When I arrived, the staff service was helpful in bringing my bag. Staff were very humble and smiled. The bedroom and bathroom were the best cleaning.
1 people find it helpful
Accommodation's Reply
17 Aug 2026
Dear Law C.K., Thank you for your kind review! We’re delighted to hear that you enjoyed our friendly and helpful service, as well as the cleanliness of the bedroom and bathroom. We truly appreciate your support and look forward to welcoming you again! Best regards, The Management
Tjhin M. W.
icon-Medical
Medical
icon-origin-TRAVELOKA
9.7
/10
Reviewed 14 week(s) ago
Nice and comfortable hotel. Will be back soon.
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Accommodation's Reply
10 Aug 2026
Dear Guest, Thank you for your kind review! We’re delighted to hear that you had a nice and comfortable stay. We look forward to welcoming you back again soon! Best regards, The Management
S***a
icon-Medical
Medical
icon-origin-TRAVELOKA
7.9
/10
Reviewed 16 week(s) ago
We booked a king bed (single) but upon check-in we got twin beds, even though the price was different, without any notification! After I complained, the hotel gave the excuse that there were no more rooms with single beds. Then why was the room still available when I booked it????? After I complained, the hotel apologized and promised that a staff member would combine the twin beds in our room. We then combined them ourselves as in the photo. Until we left, no one ever came. I've been to Penang many times and only this star hotel is so unprofessional.
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Accommodation's Reply
28 Jul 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We understand how frustrating it must have been to book a King Bed room but be assigned a Twin Bed room upon arrival without prior notification. This is not the experience we strive to provide. We also regret that our team did not follow through on the promise to have a staff member assist with combining the beds, and we apologize for this lapse in service. Your comments have been shared with our management and relevant departments for immediate review. We are taking this feedback seriously to improve our room allocation process, communication with guests, and service follow-up to help prevent similar situations in the future. We appreciate you bringing this to our attention and hope that this single experience will not mar your overall impression of our hotel and look forward to welcoming you again soon. Regards, The Management
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Liyani
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9.7
/10
Reviewed 17 week(s) ago
Comfortable, clean, spacious rooms, close to the dining area, close to everything. Great hotel.
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Accommodation's Reply
20 Jul 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
Verified Traveler
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Medical
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10.0
/10
Reviewed 19 week(s) ago
It was a wonderful moment to be there.
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Accommodation's Reply
06 Jul 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
V***t
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8.5
/10
Reviewed 20 week(s) ago
In Penang, I always stay at the Sunway Hotel. It's close to everything. It's clean and comfortable.
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Accommodation's Reply
30 Jun 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
Verified Traveler
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10.0
/10
Reviewed 20 week(s) ago
Good location, near culinary places.
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Accommodation's Reply
30 Jun 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
D***i
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9.7
/10
Reviewed 20 week(s) ago
I always stay here when I go to Penang. It's easier to find food when I'm with my parents, who have trouble walking long distances.
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Accommodation's Reply
30 Jun 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
D***l
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Medical
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8.5
/10
Reviewed 21 week(s) ago
The staff is very friendly and there are lots of local culinary delights in the hotel.
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Accommodation's Reply
22 Jun 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
Y***g
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Leisure
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9.1
/10
Reviewed 22 week(s) ago
Good location, hotel staff very friendly and professional. Have stayed here several times and will continue to be my choice hotel. Breakfast choice is limited, will be good if there is some improvement.
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Accommodation's Reply
12 Jun 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We appreciate your constructive comments about the breakfast and we will share it with our business partner who man the Sun Cafe (Coffee House) for improvements. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
s***i
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8.5
/10
Reviewed 23 week(s) ago
Location near Ban Heang shop and lots of street food.
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Accommodation's Reply
11 Jun 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
E***d
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8.2
/10
Reviewed 26 week(s) ago
Great location, lots of food. Large lobby, decent rooms.
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Accommodation's Reply
20 May 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
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