The hotel staff is friendly, the service is fast, the breakfast is varied, and the location is very strategic.

Very enjoyable, good food, friendly staff

The staff was friendly, the hotel was clean, but there was one experience that made me reconsider staying there, and I think it was absolutely fatal. I informed them upon check-out, but the hotel didn't follow up.

The hotel staff is very friendly and the hotel environment is very comfortable.

The hotel's location is strategic, close to everywhere, especially the city center, Merdeka Square, Medan Train Station

The hotel staff is friendly, really in the city center close to everywhere, highly recommended for those who want a staycation or business people.

Older hotel, but still pretty comfortable. Could've been upgraded here and there to keep up with the other hotel. The breakfast buffet tasted pretty good, with pretty good varieties too. Overall, it was a good stay.

It's time for a renovation.... The sheets were stained, the bathroom wasn't very clean, the room smelled musty, I ate at the restaurant with a 6-year-old child and was questioned, so I didn't feel like eating. A hotel with minimal conditions should offer leniency to guests to alleviate their disappointment. I've stayed here twice, and this was the last time.

The staff is friendly. The food is incredibly varied. Breakfast menus, cakes, fruit, drinks, and more are plentiful. Awesome.

Top service. The staff are very friendly.

The service is good, the pool is comfortable

Old hotel, but a premium location. Forget the old hotel. Friendly staff, good food variety. So far, so good.

Old fashioned but comfortable hotel in the city center

The hotel is decent. The facilities are still manual. The swimming pool is decent.

It is very unfortunate that the location and adequate room size are not accompanied by complete facilities.

The hotel's location is great, right on Merdeka Square, close to everything! But the hotel needs a complete renovation...

The service is maintained so that customers always want to come back

The friendliness of the employees of the Grand Inna Hotel

It's possible to stay for a while

It's not bad for an old hotel.