How many rooms are available at Grand Inna Medan?

Grand Inna Medan has 132 rooms in total.

Does Grand Inna Medan provide parking?

Yes, Grand Inna Medan provides parking. Please confirm details directly with the hotel.

Does Grand Inna Medan have a swimming pool?

Yes, a swimming pool is available at Grand Inna Medan.

Does Grand Inna Medan provide airport transfer?

Yes, Grand Inna Medan provides airport transfer upon request. Please contact the hotel directly for more information.

What do past guests say about Grand Inna Medan?

Grand Inna Medan is well-known for its Location, Service and Facilites, Cleanliness, as reviewed by verified Traveloka guests.

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Grand Inna Medan

Name: Grand Inna Medan
Address: Jalan Balai Kota No.2, Medan City Center, Medan, Sumatra Utara, Indonesia, 20111, Jalan Balai Kota No.2, Sumatra Utara, 20111, Indonesia
Rating: 8

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8.0

/10

Very Good

2,891 reviews

What Guests Say About Their Stay

Nur H.

10.0

/ 10

Very friendly hotel staff, delicious food, classic rooms, and the hotel's signature fresh room fragrance from the best lemongrass aroma 😍

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M***a

8.5

/ 10

over all best hotel in medan, hospitality nya very good

Timotius B. S.

9.4

/ 10

During my stay here, it felt comfortable and safe. The staff were friendly and the typical Malay Deli nuance is very attached to this hotel. If you want to learn Malay history and culture briefly, it is very suitable to stay at this hotel

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Indah P.

10.0

/ 10

Check in time is fast. We took the royal type, I think it's satisfying. The rooms are spacious, the view is just right facing the Indonesian post. Service is also good, children like to stay here. Next I will come here again.

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chairoenisaq L.

9.7

/ 10

I have often stayed at this hotel, besides the location is very strategic, spacious rooms (156), clean, no problems. The service has now changed very friendly and care, from security to other officers in the hotel. I am recommended for those of you who come to Medan and look for hotels. thanks.

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In the Area

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Jalan Balai Kota No.2, Medan City Center, Medan, Sumatra Utara, Indonesia, 20111

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

note: hotel was previously named Inna Dharma Deli Hotel Grand Inna Medan is a hotel is located at Medan City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.

CleanAccommodation

CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more

Frequent Disinfection

Staff Trained in Health Protocol

Temperature Check

Grand Inna Medan Address: Map & Location

Jalan Balai Kota No.2, Medan City Center, Medan, Sumatra Utara, Indonesia, 20111

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Discover More About Grand Inna Medan

note: hotel was previously named Inna Dharma Deli Hotel

Location
Grand Inna Medan is a hotel is located at Medan City Center.

About Grand Inna Medan

Grand Inna Medan is highly recommended for backpackers who want to get an affordable stay yet comfortable at the same time.

Whether you are planning an event or other special occasions, Grand Inna Medan is a great choice for you with a large and well-equipped function room to suit your requirements.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Grand Inna Medan.

Are you a shopaholic? Staying at Grand Inna Medan will surely spoil you for numerous shopping centers nearby.

From business event to corporate gathering, Grand Inna Medan provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Grand Inna Medan, a wonderful accommodation for your family holiday.

Experience a unique stay at the historical building of Grand Inna Medan, which you rarely find in other places.

If you plan to have a long-term stay, staying at Grand Inna Medan is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, Grand Inna Medan is suitable for you who value privacy during your stay.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Grand Inna Medan exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Get precious and unforgettable moment during your stay at Grand Inna Medan.

All facilities in Grand Inna Medan

Swimming Pool

Lobby

Exterior

Bedroom

In-room Bathroom

Hotel Services

Bellhop
Welcoming drinks
Concierge
Money changer
Front desk
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Multilingual staff
Newspaper in lobby
Wedding service

Public Facilities

Parking
Coffee shop
Elevator
24-hour room service
Restaurant
Breakfast restaurant
Dinner restaurant
Lunch restaurant
Room service
Safety deposit box
WiFi in public area

General

AC
Ballroom
Banquet
Connecting rooms
Family room
Non-smoking room
Swimming pool
Smoking area

Food and Drinks

A la carte dinner
A la carte lunch
Restaurant with AC
Breakfast
Buffet breakfast
Cafe
Poolside bar

Things to Do

Barbecue
Children play area
Garden
Karaoke
Outdoor pool
Outdoor saltwater pool
Pool sun loungers

Business Facilities

Business facilities
Conference room
Meeting facilities
Projector
Theatre/auditorium

Nearby Facilities

ATM/Banking
Gift shop
Laundry
Shops

In-room Facilities

Cable TV
Desk
Shower
TV

Transportation

Airport transfer
Car rental

Accessibilty

Disabled access friendly
Wheelchair accessible

Shuttle Service

Airport transfer (surcharge)
Train station pickup

Family-friendly Facilities

Children pool

Connectivity

Free WiFi

Accommodation Policy & General Information in Grand Inna Medan

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

General Check-in Instructions

During Ramadhan, suhoor or breakfast will be provided by box.
In an effort to provide better facilities for our guests, please be informed that our hotel swimming pool is currently under renovation until further notice

Deposit

Deposit IDR 200,000 is required upon check-in. The accommodation accepts cash and debit card.

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General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Grand Inna Medan	132
Number of floors in Grand Inna Medan	8
Another facilities in Grand Inna Medan	Bellhop, Welcoming drinks, Concierge, Money changer, Front desk

Frequently asked question in Grand Inna Medan

What are available facilities at Grand Inna Medan?

There are top facilites at Grand Inna Medan such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What Time is Check In & Check Out at Grand Inna Medan?

Check-in time at Grand Inna Medan is staring from From 14:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.

Does Grand Inna Medan provide breakfast?

Yes, Grand Inna Medan provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is The Star Hotel Classification of Grand Inna Medan?

Grand Inna Medan is officially classified as a 4.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.

How many floors does Grand Inna Medan have?

Grand Inna Medan has 8 floors.

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More Reviews from Other Guests in Grand Inna Medan

Overall Ratings & Reviews Grand Inna Medan

Traveloka (2,857)

Other sources (34)

8.1

Very Good

From 2,857 reviews

Provided by travelers on

Cleanliness

8.1

Room Comfort

8.0

Meal

8.0

Location

8.7

Service and Facilites

8.2

People often mention about Grand Inna Medan

All

Distance to City Center (70)

Staff Friendliness (58)

Bedroom (51)

Ambiance (48)

Accessibility (47)

Room Space (44)

Taste (43)

Hotel Area (42)

Bathroom (40)

Surroundings (39)

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Traveler Reviews Grand Inna Medan

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Customer reviews

Ahmad F.

9.1

/10

Reviewed 2 week(s) ago

Good hotel, it's a cozy old hotel, but you must upgrade your old facilities. Good luck and hope it can be a better hotel in Medan.

1 people find it helpful

Accommodation's Reply

08 Sep 2026

Dear Valued Guest, Thank you for your kind feedback and for appreciating the cozy, classic atmosphere of our hotel. We sincerely appreciate your suggestion regarding the facilities. Your feedback has been shared with the relevant team for our future improvement. We hope to welcome you back and provide an even better experience. Warm regards, Grand Inna Medan Management

Nur H.

10.0

/10

Reviewed 4 week(s) ago

Very friendly hotel staff, delicious food, classic rooms, and the hotel's signature fresh room fragrance from the best lemongrass aroma 😍

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Accommodation's Reply

08 Sep 2026

Dear Valued Guest, Thank you for your wonderful feedback. We are delighted to know that you enjoyed our friendly staff, delicious food, classic atmosphere, and the refreshing aroma of lemongrass throughout the hotel. Your kind words mean a lot to us. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management

muhammad f.

10.0

/10

Reviewed 4 week(s) ago

The bedroom furniture needs to be updated.

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Accommodation's Reply

19 Aug 2026

Dear Valued Guest, Thank you for sharing your feedback. We appreciate your comment regarding the room furniture. Your feedback has been shared with the relevant team for consideration and future improvement. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management

sadri

9.1

/10

Reviewed 6 week(s) ago

located in the city center although the hotel is old but clean

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Accommodation's Reply

19 Aug 2026

Dear Valued Guest, Thank you for sharing your feedback. We are delighted to know that you appreciated our central location and found the hotel clean despite its classic character. Your kind words are truly appreciated. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management

NURHALIMAH P.

8.5

/10

Reviewed 6 week(s) ago

The staff is very friendly and helpful. Got a voucher 👍

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Accommodation's Reply

19 Aug 2026

Dear Mrs. Nurhalimah, Thank you for sharing your feedback. We are delighted to know that you enjoyed the friendly and helpful service from our staff and appreciated the voucher provided. Your kind words are truly appreciated. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management

D***u

8.7

/10

Reviewed 8 week(s) ago

The room has Wi-Fi, but there were no instructions whatsoever on how to access it. I had to go to the front desk to get the instructions. There were five electric sockets in the room, only three were working (one in the bathroom). Reported this to the front desk asking for an extension cable, no luck. I ended up buying an extension cable and sockets myself.

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Accommodation's Reply

28 Jul 2026

Dear Valued Guest, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced regarding the Wi-Fi instructions and the electrical outlets in your room. Your comments have been shared with the relevant departments for immediate review and improvement. We appreciate your valuable feedback and hope to provide you with a better experience in the future. Warm regards, Grand Inna Medan Management

Nurhayati

8.5

/10

Reviewed 12 week(s) ago

Hotel staff is friendly, rooms are clean.

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Accommodation's Reply

28 Jul 2026

Dear Mrs. Nurhayati, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management

a***i

Business

10.0

/10

Reviewed 12 week(s) ago

The hotel staff was very friendly and helpful when checking in at the hotel.

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1 people find it helpful

Accommodation's Reply

23 Jun 2026

Dear Valued Guest, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management

Gita a. C.

9.1

/10

Reviewed 14 week(s) ago

The staff is friendly, the food is quite delicious, only the room facilities are still a bit old-fashioned.

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Accommodation's Reply

18 Jun 2026

Dear Ms. Gita, Thank you for sharing your feedback. We are delighted to know that you enjoyed the friendliness of our staff and found the food enjoyable during your stay. We also appreciate your comments regarding the room facilities and understand your expectations for improvement. Your feedback has been shared with the relevant team as we continue enhancing our guest experience. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management

A***s

Staycation

9.7

/10

Reviewed 14 week(s) ago

The room is great. The area is comfortable.

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1 people find it helpful

Accommodation's Reply

18 Jun 2026

M***a

8.5

/10

Reviewed 15 week(s) ago

over all best hotel in medan, hospitality nya very good

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Accommodation's Reply

18 Jun 2026

H***O

Business

8.5

/10

Reviewed 15 week(s) ago

Friendly service and clean rooms.

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Accommodation's Reply

18 Jun 2026

a***i

9.7

/10

Reviewed 16 week(s) ago

Recommendations for a staycation with family

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Accommodation's Reply

18 Jun 2026

S***o

9.7

/10

Reviewed 17 week(s) ago

Although it's an older hotel, our room (650) had been renovated and was quite clean and comfortable. The view overlooking the Post Office was quite good.

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1 people find it helpful

Accommodation's Reply

18 Jun 2026

Dear Values Guest, Thank you for sharing your feedback. We are delighted to know that you enjoyed your stay in room 650, especially the renovated and comfortable condition, cleanliness, and the view facing the Post Office. Your kind words are truly appreciated and motivate our team to continue providing the best experience for our guests. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management

Onny W. F.

8.5

/10

Reviewed 18 week(s) ago

The hotel staff is friendly, the service is fast, the breakfast is varied, and the location is very strategic.

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1 people find it helpful

Accommodation's Reply

18 Jun 2026

Dear Mrs. Onny, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management

endang p.

8.2

/10

Reviewed 20 week(s) ago

Very enjoyable, good food, friendly staff

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Accommodation's Reply

18 Jun 2026

F***y

Business

6.6

/10

Reviewed 20 week(s) ago

The staff was friendly, the hotel was clean, but there was one experience that made me reconsider staying there, and I think it was absolutely fatal. I informed them upon check-out, but the hotel didn't follow up.

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Accommodation's Reply

18 Jun 2026

Dear Valued Guest, Thank you for sharing your feedback. We are pleased to know that you appreciated our friendly staff and found the hotel clean during your stay. However, we sincerely apologize for the serious concern you experienced and for the lack of follow-up after you reported it at check-out. This is not the standard of service we aim to provide, and your feedback has been escalated to the relevant team for immediate review and corrective action. We truly value your input and regret that this affected your overall impression. Thank you for staying with us, and we hope to have the opportunity to restore your trust in the future. Warm regards, Grand Inna Medan Management

D***n

10.0

/10

Reviewed 21 week(s) ago

The hotel staff is very friendly and the hotel environment is very comfortable.

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Accommodation's Reply

18 Jun 2026

Kurnia Y. A. L.

Leisure

8.5

/10

Reviewed 23 week(s) ago

The hotel's location is strategic, close to everywhere, especially the city center, Merdeka Square, Medan Train Station

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1 people find it helpful

Accommodation's Reply

19 Jun 2026

Dear Valued Guest, Thank you for sharing your feedback. We are delighted to know that you enjoyed our strategic location and found it convenient to access the city center, Lapangan Merdeka, and Medan Railway Station. Your kind words are truly appreciated and motivate us to continue providing the best experience for our guests. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management

W***u

8.5

/10

Reviewed 25 week(s) ago

The hotel staff is friendly, really in the city center close to everywhere, highly recommended for those who want a staycation or business people.

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3 people find it helpful

Accommodation's Reply

19 Jun 2026

Dear Valued Guest, Thank you for sharing your feedback. We are delighted to know that you enjoyed the friendliness of our staff and our strategic location in the city center, making it convenient for both staycation and business needs. Your kind recommendation is truly appreciated and motivates us to continue delivering excellent hospitality. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.