Does Grand Inna Medan have a swimming pool?

Yes, a swimming pool is available at Grand Inna Medan.

Does Grand Inna Medan provide airport transfer?

Yes, Grand Inna Medan provides airport transfer upon request. Please contact the hotel directly for more information.

What do past guests say about Grand Inna Medan?

Grand Inna Medan is well-known for its Location, Service and Facilites, Cleanliness, as reviewed by verified Traveloka guests.

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Grand Inna Medan

Name: Grand Inna Medan
Address: Jalan Balai Kota No.2, Medan City Center, Medan, Sumatra Utara, Indonesia, 20111, Jalan Balai Kota No.2, Sumatra Utara, 20111, Indonesia
Rating: 8

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8.0

Very Good

2,868 reviews

What Guests Say About Their Stay

Nur H.

10.0

/ 10

Very friendly hotel staff, delicious food, classic rooms, and the hotel's signature fresh room fragrance from the best lemongrass aroma 😍

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M***a

8.5

/ 10

over all best hotel in medan, hospitality nya very good

Timotius B. S.

9.4

/ 10

During my stay here, it felt comfortable and safe. The staff were friendly and the typical Malay Deli nuance is very attached to this hotel. If you want to learn Malay history and culture briefly, it is very suitable to stay at this hotel

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Indah P.

10.0

/ 10

Check in time is fast. We took the royal type, I think it's satisfying. The rooms are spacious, the view is just right facing the Indonesian post. Service is also good, children like to stay here. Next I will come here again.

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chairoenisaq L.

9.7

/ 10

I have often stayed at this hotel, besides the location is very strategic, spacious rooms (156), clean, no problems. The service has now changed very friendly and care, from security to other officers in the hotel. I am recommended for those of you who come to Medan and look for hotels. thanks.

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In the Area

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Jalan Balai Kota No.2, Medan City Center, Medan, Sumatra Utara, Indonesia, 20111

Main Facilities

This accommodation offers:

Outdoor pool

Poolside bar

Children play area

Children pool

Swimming pool

Laundry service

Parking

Airport transfer

Restaurant

Luggage storage

Elevator

Grand Inna Medan is a 4-star hotels that has been welcoming guests since 1898. It was previously known as Inna Dharma Deli Hotel. The accommodation went through a renovation in 2016. Grand Inna Medan is part of Hotel Indonesia Group. There are 132 rooms spread across 8 floors.

What's around Grand Inna Medan

Jalan Balai Kota No.2, Medan City Center, Medan, Sumatra Utara, Indonesia, 20111

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General Information

Location

Located at Jalan Balai Kota No.2 in Medan, Indonesia. Those looking to explore will find Rengas Island, Tugu Jeruk Berastagi, and Tjong Yong Hian Garden nearby. Closest airport is Bandara LANUD SOEWONDO Medan Polonia, 3.439 km away from the accommodation.

Facilities & Amenities

Grand Inna Medan has Outdoor pool, Poolside bar, Children play area, Children pool, Swimming pool, and more.

Business Facilities

For guests traveling for work, Grand Inna Medan has Business facilities and Conference room available.

Dining

Guests can stop by the café.

Contact

Email: reservation@grandinnamedan.com
Phone number: +62614157744
Website: www.hotelindonesiagroup.com

All facilities in Grand Inna Medan

Facility

Outdoor pool

Poolside bar

Children play area

Children pool

Swimming pool

Others

Meals & Dining

Breakfast
Breakfast buffet
Poolside Bar
Café

Shuttle Service

Trains station pickup

Business Facilities

Projector
Business facilities
Conference room
Meeting facilities

Transportation

Car hire
Airport transfer

Activity & Leisure

Pool sun loungers
Children's play area
Barbecue grill
Garden
Karaoke
Outdoor pool

Accommodation Facilities

Car park
Smoking area
Family room

Guest Services

Luggage storage
Front desk
Concierge
Bellboy service
Multilingual staff
Newspaper in lobby
Wedding service
Laundry Service
Currency exchange
24-hour security
24-hour front desk

Public Facilities

Elevator
Safety deposit box
Coffee shop
Room service
Restaurant

Accessibility

Wheelchair accessible

Nearby Facilities

Gift shop
ATM/Bank
Launderette

Connectivity

Wi-Fi
Wi-Fi in public areas

Family & Kids

Children's pool

Accommodation Policy & General Information in Grand Inna Medan

IMPORTANT_NOTICE

Deposit Policy
Deposit IDR 200,000 is required upon check-in. The accommodation accepts cash and debit card.

Deposit

Deposit IDR 200,000 is required upon check-in. The accommodation accepts cash and debit card.

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General Information

Popular Facilities
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Grand Inna Medan	132
Number of floors in Grand Inna Medan	8
Another facilities in Grand Inna Medan	Breakfast, Breakfast buffet, Poolside Bar, Café, Trains station pickup

Frequently asked question in Grand Inna Medan

What is normal check-in & check-out time at Grand Inna Medan?

The standard check-in time at Grand Inna Medan is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Grand Inna Medan provide breakfast?

Yes, Grand Inna Medan provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Grand Inna Medan?

Grand Inna Medan is a 4.0-star hotel.

How many floors does Grand Inna Medan have?

Grand Inna Medan has 8 floors.

How many rooms are available at Grand Inna Medan?

Grand Inna Medan has 132 rooms in total.

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More Reviews from Other Guests in Grand Inna Medan

Overall Ratings & Reviews Grand Inna Medan

Traveloka (2,834)

Other sources (34)

8.1

Very Good

From 2,834 reviews

Provided by travelers on

Cleanliness

8.1

Room Comfort

8.0

Meal

8.0

Location

8.7

Service and Facilites

8.2

People often mention about Grand Inna Medan

All

Distance to City Center (72)

Staff Friendliness (61)

Bedroom (54)

Ambiance (51)

Accessibility (49)

Room Space (46)

Hotel Area (45)

Taste (45)

Bathroom (42)

Surroundings (41)

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Traveler Reviews Grand Inna Medan

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Customer reviews

Y***a

10.0

/10

Reviewed 2 week(s) ago

Next time I will stay again, God willing.

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Verified Traveler

Staycation

10.0

/10

Reviewed 4 week(s) ago

The hotel is clean, the service is friendly and good.

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A***i

Staycation

8.8

/10

Reviewed 4 week(s) ago

Salt water swimming pools are our favorite

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Verified Traveler

10.0

/10

Reviewed 5 week(s) ago

Overall, all the facilities and services are good. It just needs updating, like the towels and air conditioning. The location is strategic, and the staff is very friendly. Breakfast is delicious. The price is still affordable. Hopefully, it will be even better in the future. 🙏

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P***s

10.0

/10

Reviewed 6 week(s) ago

The hotel staff is friendly, the menu is delicious & the hotel's location in the city center makes access to everywhere easy.

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Ahmad F.

9.1

/10

Reviewed 9 week(s) ago

Good hotel, it's a cozy old hotel, but you must upgrade your old facilities. Good luck and hope it can be a better hotel in Medan.

1 people find it helpful

Accommodation's Reply

08 Sep 2026

Dear Valued Guest, Thank you for your kind feedback and for appreciating the cozy, classic atmosphere of our hotel. We sincerely appreciate your suggestion regarding the facilities. Your feedback has been shared with the relevant team for our future improvement. We hope to welcome you back and provide an even better experience. Warm regards, Grand Inna Medan Management

Nur H.

10.0

/10

Reviewed 11 week(s) ago

Very friendly hotel staff, delicious food, classic rooms, and the hotel's signature fresh room fragrance from the best lemongrass aroma 😍

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Accommodation's Reply

08 Sep 2026

Dear Valued Guest, Thank you for your wonderful feedback. We are delighted to know that you enjoyed our friendly staff, delicious food, classic atmosphere, and the refreshing aroma of lemongrass throughout the hotel. Your kind words mean a lot to us. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management

muhammad f.

10.0

/10

Reviewed 12 week(s) ago

The bedroom furniture needs to be updated.

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2 people find it helpful

Accommodation's Reply

19 Aug 2026

Dear Valued Guest, Thank you for sharing your feedback. We appreciate your comment regarding the room furniture. Your feedback has been shared with the relevant team for consideration and future improvement. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management

sadri

9.1

/10

Reviewed 13 week(s) ago

located in the city center although the hotel is old but clean

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Accommodation's Reply

19 Aug 2026

Dear Valued Guest, Thank you for sharing your feedback. We are delighted to know that you appreciated our central location and found the hotel clean despite its classic character. Your kind words are truly appreciated. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management

NURHALIMAH P.

8.5

/10

Reviewed 14 week(s) ago

The staff is very friendly and helpful. Got a voucher 👍

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1 people find it helpful

Accommodation's Reply

19 Aug 2026

Dear Mrs. Nurhalimah, Thank you for sharing your feedback. We are delighted to know that you enjoyed the friendly and helpful service from our staff and appreciated the voucher provided. Your kind words are truly appreciated. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management

D***u

8.7

/10

Reviewed 15 week(s) ago

The room has Wi-Fi, but there were no instructions whatsoever on how to access it. I had to go to the front desk to get the instructions. There were five electric sockets in the room, only three were working (one in the bathroom). Reported this to the front desk asking for an extension cable, no luck. I ended up buying an extension cable and sockets myself.

1 people find it helpful

Accommodation's Reply

28 Jul 2026

Dear Valued Guest, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced regarding the Wi-Fi instructions and the electrical outlets in your room. Your comments have been shared with the relevant departments for immediate review and improvement. We appreciate your valuable feedback and hope to provide you with a better experience in the future. Warm regards, Grand Inna Medan Management

Nurhayati

8.5

/10

Reviewed 19 week(s) ago

Hotel staff is friendly, rooms are clean.

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Accommodation's Reply

28 Jul 2026

Dear Mrs. Nurhayati, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management

a***i

Business

10.0

/10

Reviewed 20 week(s) ago

The hotel staff was very friendly and helpful when checking in at the hotel.

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2 people find it helpful

Accommodation's Reply

23 Jun 2026

Dear Valued Guest, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management

Gita a. C.

9.1

/10

Reviewed 21 week(s) ago

The staff is friendly, the food is quite delicious, only the room facilities are still a bit old-fashioned.

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Accommodation's Reply

18 Jun 2026

Dear Ms. Gita, Thank you for sharing your feedback. We are delighted to know that you enjoyed the friendliness of our staff and found the food enjoyable during your stay. We also appreciate your comments regarding the room facilities and understand your expectations for improvement. Your feedback has been shared with the relevant team as we continue enhancing our guest experience. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management

A***s

Staycation

9.7

/10

Reviewed 22 week(s) ago

The room is great. The area is comfortable.

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1 people find it helpful

Accommodation's Reply

18 Jun 2026

M***a

8.5

/10

Reviewed 22 week(s) ago

over all best hotel in medan, hospitality nya very good

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Accommodation's Reply

18 Jun 2026

H***O

Business

8.5

/10

Reviewed 23 week(s) ago

Friendly service and clean rooms.

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Accommodation's Reply

18 Jun 2026

a***i

9.7

/10

Reviewed 23 week(s) ago

Recommendations for a staycation with family

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Accommodation's Reply

18 Jun 2026

S***o

9.7

/10

Reviewed 25 week(s) ago

Although it's an older hotel, our room (650) had been renovated and was quite clean and comfortable. The view overlooking the Post Office was quite good.

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2 people find it helpful

Accommodation's Reply

18 Jun 2026

Dear Values Guest, Thank you for sharing your feedback. We are delighted to know that you enjoyed your stay in room 650, especially the renovated and comfortable condition, cleanliness, and the view facing the Post Office. Your kind words are truly appreciated and motivate our team to continue providing the best experience for our guests. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management

Onny W. F.

8.5

/10

Reviewed 26 week(s) ago

The hotel staff is friendly, the service is fast, the breakfast is varied, and the location is very strategic.

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1 people find it helpful

Accommodation's Reply

18 Jun 2026

Dear Mrs. Onny, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.