Grand Inna Medan

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8.0
/10
Very Good
2,880 reviews

What Guests Say About Their Stay

Nur H.

10.0
/ 10
Very friendly hotel staff, delicious food, classic rooms, and the hotel's signature fresh room fragrance from the best lemongrass aroma 😍
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M***a

8.5
/ 10
over all best hotel in medan, hospitality nya very good

Timotius B. S.

9.4
/ 10
During my stay here, it felt comfortable and safe. The staff were friendly and the typical Malay Deli nuance is very attached to this hotel. If you want to learn Malay history and culture briefly, it is very suitable to stay at this hotel
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Indah P.

10.0
/ 10
Check in time is fast. We took the royal type, I think it's satisfying. The rooms are spacious, the view is just right facing the Indonesian post. Service is also good, children like to stay here. Next I will come here again.
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chairoenisaq L.

9.7
/ 10
I have often stayed at this hotel, besides the location is very strategic, spacious rooms (156), clean, no problems. The service has now changed very friendly and care, from security to other officers in the hotel. I am recommended for those of you who come to Medan and look for hotels. thanks.
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In the Area
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Jalan Balai Kota No.2, Medan City Center, Medan, Sumatra Utara, Indonesia, 20111

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named Inna Dharma Deli Hotel Grand Inna Medan is a hotel is located at Medan City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Grand Inna Medan

Jalan Balai Kota No.2, Medan City Center, Medan, Sumatra Utara, Indonesia, 20111
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Lobby Grand Inna Medan
Lobby 2 Grand Inna Medan

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Grand Inna Medan Rates per Night

Grand Inna Medan room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best Grand Inna Medan hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Grand Inna Medan Location & Address

Grand Inna Medan is located at Jalan Balai Kota No.2, Pusat Kota Medan, Medan, Sumatra Utara, Indonesia, 20111. It's situated in the Medan area of Indonesia, known for its vibrant culture and historical landmarks. The hotel address is Jl. Balai Kota No.1, Kesawan, Kec. Medan Bar., Kota Medan, Sumatera Utara 20111, Indonesia. The hotel is approximately 1.5 km from the city center.

How to go to Grand Inna Medan from Airport

Getting from Kualanamu International Airport (KNO) to Grand Inna Medan is relatively straightforward. Several options are available, depending on your budget and preference for speed and convenience. Here's a breakdown of your choices for a smooth hotel transfer from the airport to hotel:

  • Taxi (Most Direct):

    A taxi is the most direct way to reach Grand Inna Medan. You can find taxi counters at the airport or use a ride-hailing app. The journey typically takes around 45-60 minutes, depending on traffic.
  • Airport Rail Link (Fastest):

    The Airport Rail Link is a fast and efficient option. The train will take you to Medan Main Station, from where you can take a short taxi or ride-hailing service to the hotel. The train journey is approximately 30 minutes, plus the additional travel time from the station to the hotel.
  • Ride Hailing (Convenient):

    Ride Hailing services are readily available at Kualanamu International Airport. This is a convenient option as you can book a ride directly from your phone and be picked up at the designated area.
  • Public Bus (Most Affordable):

    Several public buses operate from the airport to different parts of Medan. You'll need to check which bus route passes near Grand Inna Medan and be prepared for a longer journey with multiple stops.
  • Private Airport Transfer (Pre-booked Comfort):

    You can pre-book a private airport transfer for a hassle-free experience. This option offers door-to-door service and can be arranged in advance through Traveloka.

Tips:

For the most convenient route, consider using a ride-hailing service or pre-booking a private airport transfer, especially if you have luggage or prefer a direct journey. If you're on a budget, the Airport Rail Link followed by a short taxi ride is a good compromise between speed and cost.

Grand Inna Medan Reviews & Summary

Looking for all about hotel Grand Inna Medan? This hotel consistently receives positive hotel reviews for its central location, comfortable accommodations, and excellent service. Guests appreciate the hotel's proximity to Medan's main attractions and business district, making it an ideal choice for both leisure and business travellers.

What guests love about the hotel is its blend of modern amenities and traditional Indonesian hospitality. The hotel boasts a range of facilities, including a swimming pool, fitness center, and multiple dining options. A standout feature is the hotel's commitment to providing a memorable experience for every guest. One recent review stated, "The staff were incredibly friendly and helpful, the room was spacious and clean, and the location was perfect for exploring Medan."

Grand Inna Medan Room Types Available

Choosing the right hotel room type can significantly enhance your stay at Grand Inna Medan. Understanding the different categories of hotel rooms available ensures you select the perfect space to meet your needs and preferences. Here's a breakdown of the different hotel bedroom types you can find at Grand Inna Medan:

  • Superior Room:

    These rooms offer comfortable accommodation with standard amenities, ideal for solo travellers or couples.
  • Deluxe Room:

    Slightly larger than Superior Rooms, Deluxe Rooms often feature enhanced amenities and a more spacious layout.
  • Executive Room:

    Designed for business travellers, Executive Rooms typically include a work desk, comfortable seating area, and access to the Executive Lounge.
  • Junior Suite:

    These suites offer a separate living area and bedroom, providing more space and privacy.
  • Family Suite:

    Ideal for families, these suites feature multiple beds or connecting rooms to accommodate larger groups.
  • Presidential Suite:

    The most luxurious option, the Presidential Suite offers the ultimate in space, amenities, and panoramic views.

All rooms are non-smoking. Rooms with bathtubs are available upon request. Grand Inna Medan is not a pet-friendly hotel.

Hotel Facilities in Grand Inna Medan

Grand Inna Medan offers a wide range of hotel amenities and hotel facilities designed to enhance your stay and provide a comfortable and convenient experience. Whether you're travelling for business or leisure, you'll find plenty of options to relax, stay active, and enjoy your time at the hotel.

  • Swimming Pool:

    Take a refreshing dip in the outdoor swimming pool. Open daily from 7:00 AM to 7:00 PM.
  • Fitness Center:

    Stay active during your stay with the hotel's well-equipped fitness center. Open 24 hours.
  • Spa:

    Indulge in a relaxing massage or treatment at the hotel's spa. Prices vary depending on the treatment.
  • Business Center:

    Stay connected and productive with the hotel's business center, offering printing, faxing, and other services.
  • Meeting Rooms:

    Host your next meeting or event in one of the hotel's versatile meeting rooms.
  • Kids' Club:

    Keep the little ones entertained at the Kids' Club, offering a range of activities and games. Open from 9:00 AM to 6:00 PM.
  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi throughout the hotel.
  • Parking:

    Free parking is available for hotel guests.

Hotel Buffet or Restaurant/Cafe in Grand Inna Medan

Grand Inna Medan boasts several dining options, ensuring a delightful culinary experience for every guest. Whether you're looking for a hearty hotel buffet, a sophisticated hotel restaurant, or a casual hotel cafe, you'll find something to satisfy your cravings.

  • Malaka Restaurant:

    This restaurant offers a diverse menu of Indonesian and international cuisine. Open for breakfast, lunch, and dinner. The breakfast buffet is priced at approximately SGD 25 per person.
  • Andalas Lounge:

    Enjoy a relaxing atmosphere and a selection of light bites and beverages at the Andalas Lounge. Open from 10:00 AM to 11:00 PM.
  • Poolside Bar:

    Sip on refreshing cocktails and enjoy snacks by the pool. Open from 10:00 AM to 7:00 PM.

Malaka Restaurant is known for its signature dish, Nasi Goreng Istimewa, a flavorful fried rice dish with a variety of toppings.

Grand Inna Medan Airport pickups and How to Book

Looking for hotels with airport shuttle services? Grand Inna Medan offers convenient hotel to airport transfer options to ensure a smooth arrival and departure for its guests. To arrange an airport pick-up, simply contact the hotel directly at least 24 hours in advance of your arrival.

When booking, provide your flight details, including your arrival time and flight number. The hotel staff will then arrange for a driver to meet you at the airport and transport you directly to the hotel. You can book this service by calling the hotel or emailing them your flight information.

Nearby MRT Station & Bus Stops

Navigating Medan using public transport is relatively easy, with several MRT nearby and bus stops nearby providing convenient access to different parts of the city. Here's a list of the nearest MRT station and bus stops near Grand Inna Medan:

  • Medan Station (Kereta Api):

    While not an MRT, Medan Station is the main railway station and is located approximately 1 km from the hotel.
  • Halte Bus Balai Kota:

    This bus stop is located directly in front of the Medan City Hall, very close to the hotel.
  • Halte Bus Lapangan Merdeka:

    Located near Merdeka Walk, this bus stop is about a 5-minute walk from the hotel.

To use the public buses, you can purchase a prepaid card at convenience stores or bus terminals. Alternatively, you can pay in cash on some buses, but it's always best to have the exact fare.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities and nearby places to go with the family? Medan offers a variety of attractions that are perfect for families and kids. From historical sites to fun-filled theme parks, there's something for everyone to enjoy. Here are five nearby sightseeing places and things to see nearby:

  • Maimun Palace:

    A historical landmark showcasing a blend of Malay, Islamic, and European architectural styles. Distance from hotel: 1 km. Entry price: Approximately SGD 2.
  • Tjong A Fie Mansion:

    A beautifully preserved mansion offering a glimpse into the life of a wealthy Chinese merchant. Distance from hotel: 1.5 km. Entry price: Approximately SGD 4.
  • Medan Zoo:

    Home to a diverse collection of animals, providing a fun and educational experience for kids. Distance from hotel: 8 km. Entry price: Approximately SGD 3.
  • Wonderland:

    A popular amusement park with rides and attractions for all ages. Distance from hotel: 10 km. Entry price: Approximately SGD 5.
  • Graha Maria Annai Velangkanni:

    A unique and stunning Catholic church with an Indo-Mughal architectural style. Distance from hotel: 7 km. Free entry.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Grand Inna Medan (Medan)

Exploring the nearby dining scene around Grand Inna Medan is a must for any visitor. From trendy cafes and restaurants to authentic local food, there's a culinary adventure waiting around every corner. Here are some nearby dining options to satisfy your cravings:

Cafes/Restaurants:

  • Tip Top Restaurant:

    A classic Medan institution serving Indonesian and Western dishes.
  • Merdeka Walk:

    A vibrant outdoor food court with a variety of food stalls and restaurants.
  • Coffee Crowd:

    A popular cafe serving specialty coffee and light meals.

Local Street Food:

  • Soto Medan:

    A flavorful coconut milk-based soup with chicken or beef.
  • Mie Gomak:

    A thick noodle dish with a spicy peanut sauce.
  • Durian Ucok:

    A famous spot for trying the king of fruits, durian.
  • Bihun Bebek:

    Duck noodle soup, a Medan specialty.
  • Martabak Mesir:

    A savory stuffed pancake filled with meat and vegetables.

Shopping places near Grand Inna Medan (Medan)

If you're looking for some retail therapy, you'll find plenty of shops near me and nearby shopping options around Grand Inna Medan. From modern malls to traditional markets, there's something for every shopper. Here are a few shopping places in or near Medan:

  • Sun Plaza:

    A large shopping mall with a wide range of international and local brands.
  • Centre Point Mall:

    Another popular mall offering a variety of shops, restaurants, and entertainment options.
  • Medan Mall:

    A more budget-friendly option with a mix of department stores and local shops.

Other Places to Stay Near Grand Inna Medan

If Grand Inna Medan is fully booked or you're looking for alternative accommodations, there are several other hotels nearby to choose from. Here's a list of some of the best hotel nearby options, ranging from luxury to budget-friendly:

Luxury/5-Star Hotels Nearby:

  • JW Marriott Hotel Medan:

    A luxurious hotel offering exceptional service and amenities.
  • Adimulia Hotel Medan:

    Known for its elegant design and top-notch facilities.
  • The Ritz-Carlton, Medan:

    (If available) Offers unparalleled luxury and stunning city views.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-Star Hotels Nearby:

  • Swiss-Belinn Medan:

    A comfortable and convenient option with a central location.
  • Aryaduta Medan:

    Offers stylish accommodations and a range of facilities.
  • Grand Aston City Hall Medan:

    Known for its modern design and excellent service.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-Star Hotels Nearby:

  • OYO 1234 Hotel Polonia:

    A budget-friendly option with clean and comfortable rooms.
  • d'primahotel Medan:

    Offers basic amenities and a convenient location.
  • RedDoorz near Thamrin Plaza Medan:

    A simple and affordable choice for budget travellers.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Finding the perfect hotel for your trip to Medan is essential for a comfortable and enjoyable experience. With its central location, excellent facilities, and range of room types, Grand Inna Medan is a popular choice for both business and leisure travellers. Check hotel availability and make your hotel reservations in advance to secure the best rates and ensure a hassle-free stay.

Ready to book your stay at Grand Inna Medan or explore other options? Visit Traveloka today to find the best deals on hotels in Medan and across Indonesia. With a wide selection of accommodations and easy booking options, Traveloka makes planning your next trip a breeze. Don't wait, start your room booking now and experience the best of Medan! book cheap hotels in Indonesia and discover cheap hotels nearby.

All facilities in Grand Inna Medan

Swimming Pool Grand Inna Medan
Swimming Pool
Lobby Grand Inna Medan
Lobby
Exterior Grand Inna Medan
Exterior
Bedroom Grand Inna Medan
Bedroom
In-room Bathroom Grand Inna Medan
In-room Bathroom

Hotel Services

  • Bellhop
  • Welcoming drinks
  • Concierge
  • Money changer
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • Wedding service

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Breakfast
  • Buffet breakfast
  • Cafe
  • Poolside bar

Things to Do

  • Barbecue
  • Children play area
  • Garden
  • Karaoke
  • Outdoor pool
  • Outdoor saltwater pool
  • Pool sun loungers

Business Facilities

  • Business facilities
  • Conference room
  • Meeting facilities
  • Projector
  • Theatre/auditorium

Nearby Facilities

  • ATM/Banking
  • Gift shop
  • Laundry
  • Shops

In-room Facilities

  • Cable TV
  • Desk
  • Shower
  • TV

Transportation

  • Airport transfer
  • Car rental

Accessibilty

  • Disabled access friendly
  • Wheelchair accessible

Shuttle Service

  • Airport transfer (surcharge)
  • Train station pickup

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Grand Inna Medan

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

During Ramadhan, suhoor or breakfast will be provided by box.
In an effort to provide better facilities for our guests, please be informed that our hotel swimming pool is currently under renovation until further notice

Deposit

Deposit IDR 200,000 is required upon check-in. The accommodation accepts cash and debit card.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Grand Inna Medan
132
Number of floors in Grand Inna Medan
8
Another facilities in Grand Inna Medan
Bellhop, Welcoming drinks, Concierge, Money changer, Front desk

Frequently asked question in Grand Inna Medan

What are available facilities at Grand Inna Medan?
There are top facilites at Grand Inna Medan such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Grand Inna Medan?
The standard check-in time at Grand Inna Medan is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Grand Inna Medan provide breakfast?
Yes, Grand Inna Medan provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Grand Inna Medan
Grand Inna Medan has a 4.0-star rating.
How many floors does Grand Inna Medan have?
Grand Inna Medan has 8.
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More Reviews from Other Guests in Grand Inna Medan

Overall Ratings & Reviews Grand Inna Medan

Traveloka (2,847)
Other sources (33)
8.1
Very Good
From 2,847 reviews
Provided by travelers on
Cleanliness

8.1

Room Comfort

8.0

Meal

7.9

Location

8.7

Service and Facilites

8.2

People often mention about Grand Inna Medan
All
Distance to City Center (70)
Staff Friendliness (58)
Bedroom (51)
Ambiance (48)
Accessibility (47)
Room Space (44)
Taste (43)
Hotel Area (42)
Bathroom (40)
Surroundings (39)
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Traveler Reviews Grand Inna Medan

Number of reviews per page
20
40
Customer reviews
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Nur H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
Very friendly hotel staff, delicious food, classic rooms, and the hotel's signature fresh room fragrance from the best lemongrass aroma 😍
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muhammad f.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The bedroom furniture needs to be updated.
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Accommodation's Reply
19 Aug 2026
Dear Valued Guest, Thank you for sharing your feedback. We appreciate your comment regarding the room furniture. Your feedback has been shared with the relevant team for consideration and future improvement. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
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sadri
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
located in the city center although the hotel is old but clean
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Accommodation's Reply
19 Aug 2026
Dear Valued Guest, Thank you for sharing your feedback. We are delighted to know that you appreciated our central location and found the hotel clean despite its classic character. Your kind words are truly appreciated. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
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NURHALIMAH P.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The staff is very friendly and helpful. Got a voucher 👍
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Accommodation's Reply
19 Aug 2026
Dear Mrs. Nurhalimah, Thank you for sharing your feedback. We are delighted to know that you enjoyed the friendly and helpful service from our staff and appreciated the voucher provided. Your kind words are truly appreciated. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
D***u
icon-origin-TRAVELOKA
8.7
/10
Reviewed 5 week(s) ago
The room has Wi-Fi, but there were no instructions whatsoever on how to access it. I had to go to the front desk to get the instructions. There were five electric sockets in the room, only three were working (one in the bathroom). Reported this to the front desk asking for an extension cable, no luck. I ended up buying an extension cable and sockets myself.
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Accommodation's Reply
28 Jul 2026
Dear Valued Guest, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced regarding the Wi-Fi instructions and the electrical outlets in your room. Your comments have been shared with the relevant departments for immediate review and improvement. We appreciate your valuable feedback and hope to provide you with a better experience in the future. Warm regards, Grand Inna Medan Management
Nurhayati
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
Hotel staff is friendly, rooms are clean.
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Accommodation's Reply
28 Jul 2026
Dear Mrs. Nurhayati, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
a***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The hotel staff was very friendly and helpful when checking in at the hotel.
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1 people find it helpful
Accommodation's Reply
23 Jun 2026
Dear Valued Guest, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
Gita a. C.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 11 week(s) ago
The staff is friendly, the food is quite delicious, only the room facilities are still a bit old-fashioned.
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Accommodation's Reply
18 Jun 2026
Dear Ms. Gita, Thank you for sharing your feedback. We are delighted to know that you enjoyed the friendliness of our staff and found the food enjoyable during your stay. We also appreciate your comments regarding the room facilities and understand your expectations for improvement. Your feedback has been shared with the relevant team as we continue enhancing our guest experience. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
A***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
The room is great. The area is comfortable.
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1 people find it helpful
Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
M***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
over all best hotel in medan, hospitality nya very good
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
H***O
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
Friendly service and clean rooms.
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
a***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 13 week(s) ago
Recommendations for a staycation with family
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
S***o
icon-origin-TRAVELOKA
9.7
/10
Reviewed 15 week(s) ago
Although it's an older hotel, our room (650) had been renovated and was quite clean and comfortable. The view overlooking the Post Office was quite good.
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Accommodation's Reply
18 Jun 2026
Dear Values Guest, Thank you for sharing your feedback. We are delighted to know that you enjoyed your stay in room 650, especially the renovated and comfortable condition, cleanliness, and the view facing the Post Office. Your kind words are truly appreciated and motivate our team to continue providing the best experience for our guests. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
Onny W. F.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 15 week(s) ago
The hotel staff is friendly, the service is fast, the breakfast is varied, and the location is very strategic.
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1 people find it helpful
Accommodation's Reply
18 Jun 2026
Dear Mrs. Onny, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
endang p.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 17 week(s) ago
Very enjoyable, good food, friendly staff
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
F***y
icon-Business
Business
icon-origin-TRAVELOKA
6.6
/10
Reviewed 17 week(s) ago
The staff was friendly, the hotel was clean, but there was one experience that made me reconsider staying there, and I think it was absolutely fatal. I informed them upon check-out, but the hotel didn't follow up.
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for sharing your feedback. We are pleased to know that you appreciated our friendly staff and found the hotel clean during your stay. However, we sincerely apologize for the serious concern you experienced and for the lack of follow-up after you reported it at check-out. This is not the standard of service we aim to provide, and your feedback has been escalated to the relevant team for immediate review and corrective action. We truly value your input and regret that this affected your overall impression. Thank you for staying with us, and we hope to have the opportunity to restore your trust in the future. Warm regards, Grand Inna Medan Management
D***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
The hotel staff is very friendly and the hotel environment is very comfortable.
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
Kurnia Y. A. L.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 20 week(s) ago
The hotel's location is strategic, close to everywhere, especially the city center, Merdeka Square, Medan Train Station
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1 people find it helpful
Accommodation's Reply
19 Jun 2026
Dear Valued Guest, Thank you for sharing your feedback. We are delighted to know that you enjoyed our strategic location and found it convenient to access the city center, Lapangan Merdeka, and Medan Railway Station. Your kind words are truly appreciated and motivate us to continue providing the best experience for our guests. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
W***u
icon-origin-TRAVELOKA
8.5
/10
Reviewed 22 week(s) ago
The hotel staff is friendly, really in the city center close to everywhere, highly recommended for those who want a staycation or business people.
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2 people find it helpful
Accommodation's Reply
19 Jun 2026
Dear Valued Guest, Thank you for sharing your feedback. We are delighted to know that you enjoyed the friendliness of our staff and our strategic location in the city center, making it convenient for both staycation and business needs. Your kind recommendation is truly appreciated and motivates us to continue delivering excellent hospitality. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
T***k
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 22 week(s) ago
Older hotel, but still pretty comfortable. Could've been upgraded here and there to keep up with the other hotel. The breakfast buffet tasted pretty good, with pretty good varieties too. Overall, it was a good stay.
2 people find it helpful
Accommodation's Reply
19 Jun 2026
Dear Valued Guest, Thank you for sharing your feedback. We are pleased to know that you had a comfortable stay and enjoyed our breakfast buffet with its variety and taste. We also appreciate your comments regarding the hotel condition and understand your expectations for upgrades. Your feedback has been shared with the relevant team for further review and improvement. Thank you for staying with us, and we look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
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Exterior 4 Grand Inna Medan

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Overall Ratings & Reviews Grand Inna Medan

Traveloka (2,847)
Other sources (33)
8.1
Very Good
From 2,847 reviews
Provided by travelers on
Cleanliness

8.1

Room Comfort

8.0

Meal

7.9

Location

8.7

Service and Facilites

8.2

People often mention about Grand Inna Medan
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Distance to City Center (70)
Staff Friendliness (58)
Bedroom (51)
Ambiance (48)
Accessibility (47)
Room Space (44)
Taste (43)
Hotel Area (42)
Bathroom (40)
Surroundings (39)
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Traveler Reviews Grand Inna Medan

Number of reviews per page
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40
Customer reviews
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Nur H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
Very friendly hotel staff, delicious food, classic rooms, and the hotel's signature fresh room fragrance from the best lemongrass aroma 😍
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muhammad f.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The bedroom furniture needs to be updated.
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Accommodation's Reply
19 Aug 2026
Dear Valued Guest, Thank you for sharing your feedback. We appreciate your comment regarding the room furniture. Your feedback has been shared with the relevant team for consideration and future improvement. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
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sadri
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
located in the city center although the hotel is old but clean
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Accommodation's Reply
19 Aug 2026
Dear Valued Guest, Thank you for sharing your feedback. We are delighted to know that you appreciated our central location and found the hotel clean despite its classic character. Your kind words are truly appreciated. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
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NURHALIMAH P.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The staff is very friendly and helpful. Got a voucher 👍
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Accommodation's Reply
19 Aug 2026
Dear Mrs. Nurhalimah, Thank you for sharing your feedback. We are delighted to know that you enjoyed the friendly and helpful service from our staff and appreciated the voucher provided. Your kind words are truly appreciated. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
D***u
icon-origin-TRAVELOKA
8.7
/10
Reviewed 5 week(s) ago
The room has Wi-Fi, but there were no instructions whatsoever on how to access it. I had to go to the front desk to get the instructions. There were five electric sockets in the room, only three were working (one in the bathroom). Reported this to the front desk asking for an extension cable, no luck. I ended up buying an extension cable and sockets myself.
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Accommodation's Reply
28 Jul 2026
Dear Valued Guest, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced regarding the Wi-Fi instructions and the electrical outlets in your room. Your comments have been shared with the relevant departments for immediate review and improvement. We appreciate your valuable feedback and hope to provide you with a better experience in the future. Warm regards, Grand Inna Medan Management
Nurhayati
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
Hotel staff is friendly, rooms are clean.
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Accommodation's Reply
28 Jul 2026
Dear Mrs. Nurhayati, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
a***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The hotel staff was very friendly and helpful when checking in at the hotel.
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1 people find it helpful
Accommodation's Reply
23 Jun 2026
Dear Valued Guest, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
Gita a. C.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 11 week(s) ago
The staff is friendly, the food is quite delicious, only the room facilities are still a bit old-fashioned.
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Accommodation's Reply
18 Jun 2026
Dear Ms. Gita, Thank you for sharing your feedback. We are delighted to know that you enjoyed the friendliness of our staff and found the food enjoyable during your stay. We also appreciate your comments regarding the room facilities and understand your expectations for improvement. Your feedback has been shared with the relevant team as we continue enhancing our guest experience. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
A***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
The room is great. The area is comfortable.
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1 people find it helpful
Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
M***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
over all best hotel in medan, hospitality nya very good
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
H***O
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
Friendly service and clean rooms.
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
a***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 13 week(s) ago
Recommendations for a staycation with family
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
S***o
icon-origin-TRAVELOKA
9.7
/10
Reviewed 15 week(s) ago
Although it's an older hotel, our room (650) had been renovated and was quite clean and comfortable. The view overlooking the Post Office was quite good.
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1 people find it helpful
Accommodation's Reply
18 Jun 2026
Dear Values Guest, Thank you for sharing your feedback. We are delighted to know that you enjoyed your stay in room 650, especially the renovated and comfortable condition, cleanliness, and the view facing the Post Office. Your kind words are truly appreciated and motivate our team to continue providing the best experience for our guests. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
Onny W. F.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 15 week(s) ago
The hotel staff is friendly, the service is fast, the breakfast is varied, and the location is very strategic.
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1 people find it helpful
Accommodation's Reply
18 Jun 2026
Dear Mrs. Onny, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
endang p.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 17 week(s) ago
Very enjoyable, good food, friendly staff
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
F***y
icon-Business
Business
icon-origin-TRAVELOKA
6.6
/10
Reviewed 17 week(s) ago
The staff was friendly, the hotel was clean, but there was one experience that made me reconsider staying there, and I think it was absolutely fatal. I informed them upon check-out, but the hotel didn't follow up.
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for sharing your feedback. We are pleased to know that you appreciated our friendly staff and found the hotel clean during your stay. However, we sincerely apologize for the serious concern you experienced and for the lack of follow-up after you reported it at check-out. This is not the standard of service we aim to provide, and your feedback has been escalated to the relevant team for immediate review and corrective action. We truly value your input and regret that this affected your overall impression. Thank you for staying with us, and we hope to have the opportunity to restore your trust in the future. Warm regards, Grand Inna Medan Management
D***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
The hotel staff is very friendly and the hotel environment is very comfortable.
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
Kurnia Y. A. L.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 20 week(s) ago
The hotel's location is strategic, close to everywhere, especially the city center, Merdeka Square, Medan Train Station
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1 people find it helpful
Accommodation's Reply
19 Jun 2026
Dear Valued Guest, Thank you for sharing your feedback. We are delighted to know that you enjoyed our strategic location and found it convenient to access the city center, Lapangan Merdeka, and Medan Railway Station. Your kind words are truly appreciated and motivate us to continue providing the best experience for our guests. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
W***u
icon-origin-TRAVELOKA
8.5
/10
Reviewed 22 week(s) ago
The hotel staff is friendly, really in the city center close to everywhere, highly recommended for those who want a staycation or business people.
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2 people find it helpful
Accommodation's Reply
19 Jun 2026
Dear Valued Guest, Thank you for sharing your feedback. We are delighted to know that you enjoyed the friendliness of our staff and our strategic location in the city center, making it convenient for both staycation and business needs. Your kind recommendation is truly appreciated and motivates us to continue delivering excellent hospitality. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
T***k
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 22 week(s) ago
Older hotel, but still pretty comfortable. Could've been upgraded here and there to keep up with the other hotel. The breakfast buffet tasted pretty good, with pretty good varieties too. Overall, it was a good stay.
2 people find it helpful
Accommodation's Reply
19 Jun 2026
Dear Valued Guest, Thank you for sharing your feedback. We are pleased to know that you had a comfortable stay and enjoyed our breakfast buffet with its variety and taste. We also appreciate your comments regarding the hotel condition and understand your expectations for upgrades. Your feedback has been shared with the relevant team for further review and improvement. Thank you for staying with us, and we look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
Number of reviews per page
20
40