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Grand Inna Medan

Explore Grand Inna Medan

Overall Ratings & Reviews Grand Inna Medan

Traveloka (2,821)
Other sources (34)
8.1
Very Good
From 2,821 reviews
Provided by travelers on
Cleanliness

8.1

Room Comfort

8.0

Meal

8.0

Location

8.7

Service and Facilites

8.2

People often mention about Grand Inna Medan
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Distance to City Center (72)
Staff Friendliness (60)
Bedroom (53)
Ambiance (50)
Accessibility (49)
Room Space (46)
Taste (45)
Hotel Area (44)
Bathroom (42)
Surroundings (41)
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Traveler Reviews Grand Inna Medan

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Overall, all the facilities and services are good. It just needs updating, like the towels and air conditioning. The location is strategic, and the staff is very friendly. Breakfast is delicious. The price is still affordable. Hopefully, it will be even better in the future. 🙏
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P***s
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is friendly, the menu is delicious & the hotel's location in the city center makes access to everywhere easy.
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Ahmad F.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
Good hotel, it's a cozy old hotel, but you must upgrade your old facilities. Good luck and hope it can be a better hotel in Medan.
1 people find it helpful
Accommodation's Reply
08 Sep 2026
Dear Valued Guest, Thank you for your kind feedback and for appreciating the cozy, classic atmosphere of our hotel. We sincerely appreciate your suggestion regarding the facilities. Your feedback has been shared with the relevant team for our future improvement. We hope to welcome you back and provide an even better experience. Warm regards, Grand Inna Medan Management
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Nur H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Very friendly hotel staff, delicious food, classic rooms, and the hotel's signature fresh room fragrance from the best lemongrass aroma 😍
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Accommodation's Reply
08 Sep 2026
Dear Valued Guest, Thank you for your wonderful feedback. We are delighted to know that you enjoyed our friendly staff, delicious food, classic atmosphere, and the refreshing aroma of lemongrass throughout the hotel. Your kind words mean a lot to us. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
muhammad f.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The bedroom furniture needs to be updated.
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1 people find it helpful
Accommodation's Reply
19 Aug 2026
Dear Valued Guest, Thank you for sharing your feedback. We appreciate your comment regarding the room furniture. Your feedback has been shared with the relevant team for consideration and future improvement. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
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sadri
icon-origin-TRAVELOKA
9.1
/10
Reviewed 9 week(s) ago
located in the city center although the hotel is old but clean
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Accommodation's Reply
19 Aug 2026
Dear Valued Guest, Thank you for sharing your feedback. We are delighted to know that you appreciated our central location and found the hotel clean despite its classic character. Your kind words are truly appreciated. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
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NURHALIMAH P.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
The staff is very friendly and helpful. Got a voucher 👍
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1 people find it helpful
Accommodation's Reply
19 Aug 2026
Dear Mrs. Nurhalimah, Thank you for sharing your feedback. We are delighted to know that you enjoyed the friendly and helpful service from our staff and appreciated the voucher provided. Your kind words are truly appreciated. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
D***u
icon-origin-TRAVELOKA
8.7
/10
Reviewed 12 week(s) ago
The room has Wi-Fi, but there were no instructions whatsoever on how to access it. I had to go to the front desk to get the instructions. There were five electric sockets in the room, only three were working (one in the bathroom). Reported this to the front desk asking for an extension cable, no luck. I ended up buying an extension cable and sockets myself.
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1 people find it helpful
Accommodation's Reply
28 Jul 2026
Dear Valued Guest, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced regarding the Wi-Fi instructions and the electrical outlets in your room. Your comments have been shared with the relevant departments for immediate review and improvement. We appreciate your valuable feedback and hope to provide you with a better experience in the future. Warm regards, Grand Inna Medan Management
Nurhayati
icon-origin-TRAVELOKA
8.5
/10
Reviewed 15 week(s) ago
Hotel staff is friendly, rooms are clean.
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Accommodation's Reply
28 Jul 2026
Dear Mrs. Nurhayati, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
a***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
The hotel staff was very friendly and helpful when checking in at the hotel.
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2 people find it helpful
Accommodation's Reply
23 Jun 2026
Dear Valued Guest, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
Gita a. C.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 17 week(s) ago
The staff is friendly, the food is quite delicious, only the room facilities are still a bit old-fashioned.
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Accommodation's Reply
18 Jun 2026
Dear Ms. Gita, Thank you for sharing your feedback. We are delighted to know that you enjoyed the friendliness of our staff and found the food enjoyable during your stay. We also appreciate your comments regarding the room facilities and understand your expectations for improvement. Your feedback has been shared with the relevant team as we continue enhancing our guest experience. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
A***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 18 week(s) ago
The room is great. The area is comfortable.
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1 people find it helpful
Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
M***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 18 week(s) ago
over all best hotel in medan, hospitality nya very good
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
H***O
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 19 week(s) ago
Friendly service and clean rooms.
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
a***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 19 week(s) ago
Recommendations for a staycation with family
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
S***o
icon-origin-TRAVELOKA
9.7
/10
Reviewed 21 week(s) ago
Although it's an older hotel, our room (650) had been renovated and was quite clean and comfortable. The view overlooking the Post Office was quite good.
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2 people find it helpful
Accommodation's Reply
18 Jun 2026
Dear Values Guest, Thank you for sharing your feedback. We are delighted to know that you enjoyed your stay in room 650, especially the renovated and comfortable condition, cleanliness, and the view facing the Post Office. Your kind words are truly appreciated and motivate our team to continue providing the best experience for our guests. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
Onny W. F.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 22 week(s) ago
The hotel staff is friendly, the service is fast, the breakfast is varied, and the location is very strategic.
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1 people find it helpful
Accommodation's Reply
18 Jun 2026
Dear Mrs. Onny, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
endang p.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 23 week(s) ago
Very enjoyable, good food, friendly staff
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
F***y
icon-Business
Business
icon-origin-TRAVELOKA
6.6
/10
Reviewed 24 week(s) ago
The staff was friendly, the hotel was clean, but there was one experience that made me reconsider staying there, and I think it was absolutely fatal. I informed them upon check-out, but the hotel didn't follow up.
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for sharing your feedback. We are pleased to know that you appreciated our friendly staff and found the hotel clean during your stay. However, we sincerely apologize for the serious concern you experienced and for the lack of follow-up after you reported it at check-out. This is not the standard of service we aim to provide, and your feedback has been escalated to the relevant team for immediate review and corrective action. We truly value your input and regret that this affected your overall impression. Thank you for staying with us, and we hope to have the opportunity to restore your trust in the future. Warm regards, Grand Inna Medan Management
D***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
The hotel staff is very friendly and the hotel environment is very comfortable.
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
Number of reviews per page
20
40
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