Grand Inna Medan

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8.0
/10
Very Good
2,868 reviews

What Guests Say About Their Stay

Nur H.

10.0
/ 10
Very friendly hotel staff, delicious food, classic rooms, and the hotel's signature fresh room fragrance from the best lemongrass aroma 😍
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M***a

8.5
/ 10
over all best hotel in medan, hospitality nya very good

Timotius B. S.

9.4
/ 10
During my stay here, it felt comfortable and safe. The staff were friendly and the typical Malay Deli nuance is very attached to this hotel. If you want to learn Malay history and culture briefly, it is very suitable to stay at this hotel
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Indah P.

10.0
/ 10
Check in time is fast. We took the royal type, I think it's satisfying. The rooms are spacious, the view is just right facing the Indonesian post. Service is also good, children like to stay here. Next I will come here again.
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chairoenisaq L.

9.7
/ 10
I have often stayed at this hotel, besides the location is very strategic, spacious rooms (156), clean, no problems. The service has now changed very friendly and care, from security to other officers in the hotel. I am recommended for those of you who come to Medan and look for hotels. thanks.
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In the Area
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Jalan Balai Kota No.2, Medan City Center, Medan, Sumatra Utara, Indonesia, 20111

Main Facilities

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This accommodation offers:
Outdoor pool
Poolside bar
Children play area
Children pool
Swimming pool
Laundry service
Restaurant
Luggage storage
Elevator
Family room
Garden
note: hotel was previously named Inna Dharma Deli Hotel Grand Inna Medan is a hotel is located at Medan City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Grand Inna Medan

Jalan Balai Kota No.2, Medan City Center, Medan, Sumatra Utara, Indonesia, 20111
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Lobby Grand Inna Medan
Lobby 2 Grand Inna Medan

Discover More About Grand Inna Medan

The Charm of Grand Inna Medan

For Australian travellers seeking a comfortable and convenient base in Sumatra Utara, Indonesia, the Grand Inna Medan offers a welcoming retreat. This hotel provides a blend of essential amenities and a strategic location, making it an excellent choice for exploring the vibrant city of Medan and its surrounding attractions. Whether you're here for business or leisure, understanding what Grand Inna Medan has to offer will help you plan a memorable stay.

Location and Transport Accessibility of Grand Inna Medan

Located in the heart of Medan, Jalan Balai Kota No.2, Pusat Kota Medan, Medan, Sumatra Utara, Indonesia, 20111 places you in a prime position to experience the city's pulse. This area is known for its bustling atmosphere, offering a glimpse into local life with easy access to a variety of shops and eateries. For those arriving from afar, the hotel is conveniently situated with reasonable access to transportation links, facilitating your journey from the airport and enabling exploration of the wider region. The surrounding streets offer a dynamic urban experience, with opportunities to discover local markets and cultural sites within a short distance.

Guest Facilities and Services at Grand Inna Medan

Guest facilities at Grand Inna Medan are designed to ensure a comfortable and hassle-free stay. Australian travellers will appreciate the availability of essential services that cater to modern needs. The hotel typically offers reliable Wi-Fi access, allowing you to stay connected. A 24-hour front desk is usually on hand to assist with any queries or requests, providing peace of mind at any hour. While specific dining options can vary, hotels in this category often provide breakfast services, and the availability of a fitness centre can be a welcome amenity for those looking to maintain their workout routine. Secure luggage storage is also a common feature, allowing you to explore freely before check-in or after check-out.

Room Information and Stay Experience at Grand Inna Medan

The Room types of Grand Inna Medan are curated to provide a restful environment for all guests. You can expect clean and well-maintained rooms designed for comfort. The emphasis is on providing a tranquil space to unwind after a day of exploring. Modern climate control systems ensure a pleasant temperature regardless of the external weather, a crucial factor for travellers from diverse climates. The bathrooms are typically kept to a high standard of cleanliness, offering a refreshing experience. While specific room names and sizes are best confirmed directly, the overall aim is to provide a comfortable and functional space that meets the needs of travellers.

Recommended Nearby Dining and Cafes around Grand Inna Medan

Medan is renowned for its rich culinary landscape, and Grand Inna Medan is well-positioned to let you explore it. The vicinity offers a diverse range of dining experiences, from local eateries serving authentic Indonesian cuisine to cafes that provide a more relaxed atmosphere. You'll find opportunities to sample regional specialties and enjoy freshly brewed coffee, reminiscent of Australia's own vibrant café culture. Exploring the local streets will reveal numerous options for breakfast, lunch, and dinner, catering to various tastes and budgets. The hotel itself may also offer dining facilities, providing convenient options for guests.

Popular Attractions and Activities near Grand Inna Medan

Medan and its surroundings offer a wealth of attractions for every type of traveller. Here are a few popular spots you might consider exploring:

  • Maimun Palace: A historical landmark showcasing the grandeur of the Sultanate of Deli.
  • Great Mosque of Medan (Masjid Raya Medan): An architectural marvel and a significant religious site.
  • Tjong A Fie Mansion: A beautifully preserved historical Chinese-style mansion offering insights into local history.
  • Asam Kumbang Crocodile Farm: One of the largest crocodile farms in Southeast Asia, a unique experience for animal lovers.
  • Lake Toba: While a bit further afield, this is a must-visit for its stunning volcanic lake and Batak culture, often accessed via Medan.
If you are looking for other activities around Grand Inna Medan, check out the best deals on Traveloka: Recommended activities in Medan!

How to Get to Grand Inna Medan from the Airport

Navigating your way from the airport to Grand Inna Medan is straightforward, with several reliable options available. Understanding the Grand Inna Medan airport transfer service and other transport methods will ensure a smooth arrival.

  • Airport Link Train: If available, this is often a quick and efficient way to reach the city centre, from where you can take a short taxi or rideshare to the hotel.
  • Airport Shuttle Bus: Many airports offer dedicated shuttle bus services that connect to various points in the city.
  • Public Metered Taxis: Readily available at the airport, these offer a direct route to your destination. Ensure the meter is used for a fair fare.
  • Rideshare Services: Convenient and often cost-effective, rideshare services can be booked via a mobile app for pick-up at designated areas.
For a seamless journey, consider pre-booking an Airport transfer service.

Summary of Why You Should Choose Grand Inna Medan

Choosing Grand Inna Medan for your stay in Sumatra Utara offers a compelling combination of convenience, comfort, and accessibility.

  • Prime Location: Situated in a central area of Medan, providing easy access to local attractions and amenities.
  • Comfortable Accommodation: Expect clean, well-equipped rooms designed for a relaxing stay, with essential modern amenities.
  • Helpful Services: Benefit from services like a 24-hour front desk and Wi-Fi to enhance your travel experience.
  • Value for Money: Offers a solid choice for travellers looking for a reliable and comfortable hotel.
Rates at Grand Inna Medan start from - per night. Don't forget to use the special promo code for new TRAVELOKA users to secure up to 8% off your booking!

Ready to plan your trip? Book budget hotels in Sumatra Utara and Easily book domestic and international flights at low prices with Traveloka.

All facilities in Grand Inna Medan

Facility

  • Outdoor pool
  • Poolside bar
  • Children play area
  • Children pool
  • Swimming pool
Swimming Pool Grand Inna Medan
Swimming Pool
Lobby Grand Inna Medan
Lobby
Exterior Grand Inna Medan
Exterior
Bedroom Grand Inna Medan
Bedroom
In-room Bathroom Grand Inna Medan
In-room Bathroom

Family-friendly Facilities

  • Children pool

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Breakfast
  • Buffet breakfast
  • Cafe
  • Poolside bar

Transportation

  • Car rental

General

  • AC
  • Reception hall
  • Banquet
  • Connecting rooms
  • Family room
  • Swimming pool
  • Smoking area

Accessibilty

  • Wheelchair accessible

Business Facilities

  • Business facilities
  • Conference room
  • Meeting facilities
  • Projector
  • Theatre/auditorium

Nearby Facilities

  • ATM/Banking
  • Gift shop
  • Laundry

Things to Do

  • Barbecue
  • Children play area
  • Garden
  • Karaoke
  • Outdoor pool
  • Pool sun loungers

Connectivity

  • Free WiFi

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Shuttle Service

  • Airport transfer (surcharge)
  • Train station pickup

In-room Facilities

  • Cable TV
  • Desk
  • Shower
  • TV

Hotel Services

  • Bellhop
  • Concierge
  • Money changer
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • Wedding service

Accommodation Policy & General Information in Grand Inna Medan

General Check-in Instructions

During Ramadhan, suhoor or breakfast will be provided by box.
In an effort to provide better facilities for our guests, please be informed that our hotel swimming pool is currently under renovation until further notice

Deposit

Deposit IDR 200,000 is required upon check-in. The accommodation accepts cash and debit card.
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General Information

Popular Facilities
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Grand Inna Medan
132
Number of floors in Grand Inna Medan
8
Another facilities in Grand Inna Medan
Children pool, A la carte dinner, A la carte lunch, Breakfast, Buffet breakfast

Frequently asked questions about Grand Inna Medan

What is normal check-in & check-out time at Grand Inna Medan?
The standard check-in time at Grand Inna Medan is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Grand Inna Medan provide breakfast?
Yes, Grand Inna Medan provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Grand Inna Medan?
Grand Inna Medan has a 4.0-star rating.
How many floors does Grand Inna Medan have?
Grand Inna Medan has 8.
How many rooms are available at Grand Inna Medan?
Grand Inna Medan has 132.
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Grand Inna Medan reviews and ratings

Overall Ratings & Reviews Grand Inna Medan

Traveloka (2,834)
Other sources (34)
8.1
Very Good
From 2,834 reviews
Provided by travellers on
Cleanliness

8.1

Room Comfort

8.0

Meal

8.0

Location

8.7

Service and Facilites

8.2

People often mention about Grand Inna Medan
All
Distance to City Center (72)
Staff Friendliness (61)
Bedroom (54)
Ambiance (51)
Accessibility (49)
Room Space (46)
Hotel Area (45)
Taste (45)
Bathroom (42)
Surroundings (41)
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Traveller Reviews Grand Inna Medan

Number of reviews per page
20
40
Customer reviews
Y***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Next time I will stay again, God willing.
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Verified Traveler
icon-Staycation
Staycation
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10.0
/10
Reviewed 4 week(s) ago
The hotel is clean, the service is friendly and good.
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A***i
icon-Staycation
Staycation
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8.8
/10
Reviewed 4 week(s) ago
Salt water swimming pools are our favorite
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Overall, all the facilities and services are good. It just needs updating, like the towels and air conditioning. The location is strategic, and the staff is very friendly. Breakfast is delicious. The price is still affordable. Hopefully, it will be even better in the future. 🙏
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P***s
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10.0
/10
Reviewed 6 week(s) ago
The hotel staff is friendly, the menu is delicious & the hotel's location in the city center makes access to everywhere easy.
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Ahmad F.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 9 week(s) ago
Good hotel, it's a cozy old hotel, but you must upgrade your old facilities. Good luck and hope it can be a better hotel in Medan.
1 people find it helpful
Accommodation's Reply
08 Sep 2026
Dear Valued Guest, Thank you for your kind feedback and for appreciating the cozy, classic atmosphere of our hotel. We sincerely appreciate your suggestion regarding the facilities. Your feedback has been shared with the relevant team for our future improvement. We hope to welcome you back and provide an even better experience. Warm regards, Grand Inna Medan Management
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Nur H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Very friendly hotel staff, delicious food, classic rooms, and the hotel's signature fresh room fragrance from the best lemongrass aroma 😍
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Accommodation's Reply
08 Sep 2026
Dear Valued Guest, Thank you for your wonderful feedback. We are delighted to know that you enjoyed our friendly staff, delicious food, classic atmosphere, and the refreshing aroma of lemongrass throughout the hotel. Your kind words mean a lot to us. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
muhammad f.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
The bedroom furniture needs to be updated.
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2 people find it helpful
Accommodation's Reply
19 Aug 2026
Dear Valued Guest, Thank you for sharing your feedback. We appreciate your comment regarding the room furniture. Your feedback has been shared with the relevant team for consideration and future improvement. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
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sadri
icon-origin-TRAVELOKA
9.1
/10
Reviewed 13 week(s) ago
located in the city center although the hotel is old but clean
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Accommodation's Reply
19 Aug 2026
Dear Valued Guest, Thank you for sharing your feedback. We are delighted to know that you appreciated our central location and found the hotel clean despite its classic character. Your kind words are truly appreciated. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
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NURHALIMAH P.
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8.5
/10
Reviewed 14 week(s) ago
The staff is very friendly and helpful. Got a voucher 👍
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1 people find it helpful
Accommodation's Reply
19 Aug 2026
Dear Mrs. Nurhalimah, Thank you for sharing your feedback. We are delighted to know that you enjoyed the friendly and helpful service from our staff and appreciated the voucher provided. Your kind words are truly appreciated. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
D***u
icon-origin-TRAVELOKA
8.7
/10
Reviewed 15 week(s) ago
The room has Wi-Fi, but there were no instructions whatsoever on how to access it. I had to go to the front desk to get the instructions. There were five electric sockets in the room, only three were working (one in the bathroom). Reported this to the front desk asking for an extension cable, no luck. I ended up buying an extension cable and sockets myself.
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1 people find it helpful
Accommodation's Reply
28 Jul 2026
Dear Valued Guest, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced regarding the Wi-Fi instructions and the electrical outlets in your room. Your comments have been shared with the relevant departments for immediate review and improvement. We appreciate your valuable feedback and hope to provide you with a better experience in the future. Warm regards, Grand Inna Medan Management
Nurhayati
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8.5
/10
Reviewed 19 week(s) ago
Hotel staff is friendly, rooms are clean.
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Accommodation's Reply
28 Jul 2026
Dear Mrs. Nurhayati, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
a***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
The hotel staff was very friendly and helpful when checking in at the hotel.
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2 people find it helpful
Accommodation's Reply
23 Jun 2026
Dear Valued Guest, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
Gita a. C.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 21 week(s) ago
The staff is friendly, the food is quite delicious, only the room facilities are still a bit old-fashioned.
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Accommodation's Reply
18 Jun 2026
Dear Ms. Gita, Thank you for sharing your feedback. We are delighted to know that you enjoyed the friendliness of our staff and found the food enjoyable during your stay. We also appreciate your comments regarding the room facilities and understand your expectations for improvement. Your feedback has been shared with the relevant team as we continue enhancing our guest experience. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
A***s
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Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 22 week(s) ago
The room is great. The area is comfortable.
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1 people find it helpful
Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
M***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 22 week(s) ago
over all best hotel in medan, hospitality nya very good
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
H***O
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 23 week(s) ago
Friendly service and clean rooms.
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
a***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 23 week(s) ago
Recommendations for a staycation with family
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
S***o
icon-origin-TRAVELOKA
9.7
/10
Reviewed 25 week(s) ago
Although it's an older hotel, our room (650) had been renovated and was quite clean and comfortable. The view overlooking the Post Office was quite good.
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2 people find it helpful
Accommodation's Reply
18 Jun 2026
Dear Values Guest, Thank you for sharing your feedback. We are delighted to know that you enjoyed your stay in room 650, especially the renovated and comfortable condition, cleanliness, and the view facing the Post Office. Your kind words are truly appreciated and motivate our team to continue providing the best experience for our guests. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
Onny W. F.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 26 week(s) ago
The hotel staff is friendly, the service is fast, the breakfast is varied, and the location is very strategic.
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1 people find it helpful
Accommodation's Reply
18 Jun 2026
Dear Mrs. Onny, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
Number of reviews per page
20
40

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Exterior 4 Grand Inna Medan

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.