Once you adjust to the sheer size and scale of this lovely hotel, you really appreciate how good it is. Excellent food, drink, accommodation and weather… what more could you ask. The only down side for us was the general area outside the hotel resort was quiet with very little night life to talk about, everything is at least a ten minute taxi ride away, great if your looking for some peace and quiet in a high spec resort. Overall a great hotel and well worth another visit in the future.

We had a wonderful week at the Atlantica Caldera Palace. We stayed in a swim-up room, which was absolutely fabulous and really made our holiday extra special. Overall, the hotel was excellent. There was a great variety of food, restaurants, bars, and pools, and the location is ideal. As it was still early in the season, the hotel wasn’t fully busy yet, and there were some new staff members being trained. Because of this, the check-in experience could have been smoother. The receptionist wasn’t sure where our room was, and we had to call to have our bags brought to the room after waiting about 1.5 hours. We also weren’t given much information about the restaurants or opening times on arrival and had to ask a few times before we got everything we needed. That said, it didn’t affect our overall holiday experience. The general cleanliness of the hotel was very good. On a couple of days, our room wasn’t cleaned to the usual standard, but overall, we really couldn’t fault the place.

Room was excellent

This is a beautiful resort with a lot of potential. The rooms were modern, clean, and very spacious, which we really appreciated. We also had a great first impression as the staff greeted us warmly and allowed us to check in hours early after arriving from an early flight. That said, there were some service inconsistencies. Housekeeping took up to three days to remove dirty glasses and plates from our room, and even after placing them in the hallway, they remained there for hours. We also experienced issues with the resort’s card machine, which we later confirmed with our bank was not an issue on our end. The staff did offer to send us breakfast as a gesture, which was appreciated, though we declined. The food and beverage staff were always friendly and kind, but service could be slow at times. It was common for empty drinks to go unnoticed for extended periods despite staff walking by multiple times. The resort is family-friendly but also offers adult-only pool sections, which is a nice touch. However, none of the pools were heated, which was very disappointing. Given the cooler spring weather, the pools were not enjoyable at all, and if the resort is open during this time of year, heated pools should really be available. Evening entertainment was available nightly but fairly average. We did not use the spa as pricing was quite high. Overall, this resort has a lot going for it, but improving service consistency and pool usability would make a big difference.

Cleaniness was impeccable, pool was freezing

Not quite a five star hotel. Needs some improvements. Pools are freezing and some tiles are missing. Alcohol selection poor. Cushions on bed had stains need cleaning.

Very nice and posh hotel. But we arrive late so missed dinner, and they left us a couple of sandwiches in the room and some sweets. We ordered a picnic for a day out and didn't have any actual food on it. Only rice cakes and nut hars. We requested a late checkout and it wasn't recorded. They put the request day before and was confirmed. Paid 150 euros (missing 2 meals we could have been offered a discount). We went to bedroom after lunch and card wasn't working because they didn't update in reception the late checkout request. I have to givev4 stars because food was amazing and 3 restaurants included. Daily activities not announce, not much offered. We had to contact social relations manager to get information, but not very helpful at that point.

Amazing stay at this resort- the swim up room was a definite must have! The food and staff were also amazing!

Great pools , entertainment and staff.

Really lovely property, slightly disappointed that the all inclusive didn’t include ice lollies but everything else was great!

Hotel facilities are outstanding, and the overall expereience is great value for money

This is a great family resort not sure of you dont have children. The beach is right outside 2 mins walkaway

Rooms are nice. Food is ok. Entertainment good but that room is hideous and hot - like an 70s conference room

Staff were amazing. Property needs work but is very beautiful.

The stay we had at Atlantica Caldera Palace was amazing. The hotel itself was not far from paradise!! The staff were great and there were lots of places around the hotel complex to relax. There rooms were spotless and cleaned daily with fresh towels etc. We would definitely return.

We booked the family suite with private pool. The rooms were really nice; clean and spacious. Had a slight few problems with the lighting control as the whole suite (living room, two bedrooms and two bathrooms) were connected so it was complicated to use. Aircon was also a problem as it kept switching off. The private pool is quite small. Staff are ok, not rude but not welcoming either. Mini bar in the room only had 2 bottles of water so we asked for extra 2 as we had 4 people in our suite. The staff was very hesistant and said they only give 2 bottles a day. He then gave us 1 extra "this time only". All inclusive does not mean all inclusive. There are alot of subcharges. All restaurants and cafes close at 10.30/11pm so if you arrive later than this or feel hungry after this time, then you'll have to pay for food (room service). The main restaurant where we ate breakfast lunch and sometimes dinner, was good. Breakfast and lunch are usually the same more or less, but they have different cuisine each day for dinner. So all in all, a good choice of food for the week. We managed to get booking for the greek BBQ (€15 per person) which was really fun. Live music and performance. Would definitely recommend. There are other restaurants in the hotel that doesnt charge extra - we tried the tex mex and thai. Both are ok, not the best but not terrible. Indoor pool, sauna and gym are all extra costs. They are located in the spa area and we was told it was a €25 fee to use.

Just completed a weeks stay at the Atlantica Caldera Palace, our first all inclusive. Very much a fly and flop holiday (so no excursions / exploring). Caldera Palace was fantastic, a great room, lovely facilities, great food and exceptional staff (always smiling and helpful) - would we go again, absolutely; would we recommend, definitely.

Brilliant staff serving to the beach, along with most of the staff we came across, with a other notable mention for the maid we had. A la carte dining options were well worth doing and much better than most other all inclusive hotels weve visited, although booking on the system was difficult and could be improved. Lovely hotel with nice modern rooms. Only other point to families, is that the pool area next to the beach is the adults only zone, which is a large area of the pools that are available- the size of this area wasn't overly clear when booking. All in all though a really nice place which is run well

We booked a sea view swim up and the terrace had significaht amounts of rodent droppings. We had to move room but they could only offer the same block and there were still rodent droppings on the terrace. Not at all even 2 star standard. Very dissappointing. The family pool area was very cramped and dirty and the adult only area was much more spacious and luxurious. Other guests with families made comments very similar to us onbthe family pool area. I have been to several hotels in this area of Crete and for the reasons above this was by far the worse. I wouldnt recommend this hotel to any family. In additoon some of the staff were rude when asking for basic things.

I stayed with my family in this resort for a week. I loved everything from the room to the pools to the beach to food service staff everything was excellent thank you so much for making my vacation unforgettable