Had great time at Krystal Cancun. The only thing is it didnot have much activities for kids. Wish they had kids night show, magic show etc for kids fun

Rooms were clean, staff were great, res

The check in was great, and the staff.

Great

We were very desapointed with the food and drinks. If it wasn’t for the sun and the beach we wouldn’t enjoy our vacation at all. Would we go back, maybe with a lot of reservations.

Staff and amenities were great

Great experience!! Had a great time and the best service

The first room that was assigned i wasnt happy with, but they were very helpful and moved us to a different room which made us happier. Staff is always greeting us and we enjoyed our stay.

Clean room, staff was mostly friendly and always tried to make your stay the best

Absolutely loved it! Great location for the beach, customer service is very friendly and the food was delicious

Clean room

The location is one of the best

everything was excellent, except room tempetature was 17 celcius, too be truly, it was too cold to be in the room

Room was horrible, asked to have the toilet fixed and they never fixed it. It would run all night and keep you up. The staff is very rude. Hands down the worst place I’ve stayed in cancun.

Rooms are a little dated, staff was friendly and helpful and the food was better than average.

Outdated resort, buffet is garbage, resort is EXTREMELY outdated like old old! Washrooms are not nice. If you get ocean view it’s not bad view! Restaurant food is nice but once again buffet is completely garbage. Staff is nice. Location is good right beside the Cancun strip. Only bar rail alcohol included. Cost money for good liqour. By the way, water bottles cost money which is crazy and not cool. Overall decent price for a family. Rooms r way too thin you can hear everything next door rooms with no privacy.

The room was out of date and the bed was not comfortable at all the ocean view not what it show on the picture The staff was OK I’ve been in Cancun in other places a lot better this place I will never go back and I don’t recommend it to people

Tremendous staff, welcoming atmosphere, drinks always cold.

Everyone went out of their way for us. The front desk, bartenders, and concierge were very accommodating. The rooms were old but clean. There was a mini bar(no alcohol) and coffee maker which were all convenient. Oh and nightly entertainment lead by GIO was very fun. If you have a choice stay here at the Krystal Cancun NOT the Krystal Grand.

Hotel, room was great! The staff was nothing but Magnificent! The room view was amazing, clean and well maintained, although somewhat worn. Property is absolutely not handicap safe, too many stairs with no adequate hand rails. As smokers, it was almost impossible! We met Amazing guest and had a magnificent trip! Not advisable for visitors with visual or physical handicaps.