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Krystal Cancun All Inclusive

Name: Krystal Cancun All Inclusive
Address: Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Quintana Roo, Cancun, Estado de Yucatán, Mexico, 77500, Paseo Kukulcan km 9, lotes 9 y 9A, Estado de Yucatán, 77500, Mexico
Rating: 7.8

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7.8

/10

Pleasant

1,531 reviews

What Guests Say About Their Stay

Carla

10.0

/ 10

The resort is awesome: the facilities, restaurants, and pool are great, but the staff definitely makes the difference. Everyone is super friendly and they always go the extra mile to give the best service!

Claudia N

10.0

/ 10

La estancia fue genial me encantó mucho pasé 3 días de ensueño volvería a ir sin pensarlo

Adriana

10.0

/ 10

The property was great, service excellent, bar tenders Miguel, Alfredo, Gaspar were super nice and professional, entertaining was absolutely great thanks to Dzoara super nice, friendly and made my family feel like we were home, we will definitely come back next year!, the food and restaurant options are wonderful. Fam Serrato

In the Area

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Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Quintana Roo, Cancun, Estado de Yucatán, Mexico, 77500

Main Facilities

This accommodation offers:

Outdoor pool

Poolside bar

Children pool

Laundry service

Parking

Luggage storage

Elevator

Garden

Fitness center

Krystal Cancun All Inclusive is located in area / city Cancún. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Krystal Cancun All Inclusive Address: Map & Location

Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Quintana Roo, Cancun, Estado de Yucatán, Mexico, 77500

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Discover More About Krystal Cancun All Inclusive

General
Near Forum By The Sea Mall

Location
With a stay at Krystal Cancun All Inclusive in Cancun (Zona Hotelera), you'll be steps from Gaviota Azul Beach and Hotel Zone Beaches. This all-inclusive hotel is 0.3 mi (0.6 km) from Cancun Convention Center and 0.4 mi (0.6 km) from Forum Beach.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Gaviota Azul Beach - 0.1 km / 0.1 mi
UltraMar Ferry Terminal - 0.5 km / 0.3 mi
Cancun Convention Center - 0.6 km / 0.3 mi
Forum By The Sea Mall - 0.6 km / 0.4 mi
Forum Beach - 0.6 km / 0.4 mi
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 0.6 km / 0.4 mi
Plaza Caracol Mall - 0.6 km / 0.4 mi
Caracol Beach - 0.6 km / 0.4 mi
Nichupté Lagoon - 0.6 km / 0.4 mi
Chac Mool Beach - 1.1 km / 0.7 mi
Playa Ancha - 1.4 km / 0.9 mi
Cancun Golf Club at Pok Ta Pok - 2.3 km / 1.4 mi
La Isla Shopping Mall - 3.7 km / 2.3 mi
Tortuga Beach - 3.7 km / 2.3 mi
El Sol de Cancun - 3.7 km / 2.3 mi

The preferred airport for Krystal Cancun All Inclusive is Cancun Intl. Airport (CUN) - 24.2 km / 15 mi

Facilities
Relax at the full-service spa, where you can enjoy massages and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, a hot tub, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.

Business Facilities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. This hotel has 5 meeting rooms available for events. Free valet parking is available onsite.

Dining
Enjoy local and international cuisine at Aquamarina, one of the hotel's 5 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges.

Rooms
Make yourself at home in one of the 502 air-conditioned rooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and coffee/tea makers.

All facilities in Krystal Cancun All Inclusive

Facility

Outdoor pool

Poolside bar

Children pool

Swimming Pool

Entertainment Facility

Fitness Center

Functional Hall

Lobby

Family-friendly Facilities

Kids club
Children pool

Food and Drinks

Poolside bar
Snack bar

Things to Do

Outdoor pool
Garden
Beach umbrella
TV lounge
Spa
Beach towel
Beach sun loungers
Pool sun loungers

Transportation

Valet parking

Connectivity

Free WiFi

General

Parking

Public Facilities

Elevator
Smoke-free area

Hotel Services

Laundry service
Multilingual staff
Wedding service
Luggage storage
Porter
24-hour Receptionist
Concierge

Nearby Facilities

Gift shop
Shops
Hair salon
ATM/Banking

Sports and Recreations

Beach volleyball
Fitness center

Accommodation Policy & General Information in Krystal Cancun All Inclusive

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

General Check-in Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed

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General Information

Popular Facilities
Check-In / Check-Out Time	From 15:00 - 00:00 - to 12:00
Available rooms at Krystal Cancun All Inclusive	502
Number of floors in Krystal Cancun All Inclusive	8
Another facilities in Krystal Cancun All Inclusive	Kids club, Children pool, Poolside bar, Snack bar, Outdoor pool

Frequently asked question in Krystal Cancun All Inclusive

What Time is Check In & Check Out at Krystal Cancun All Inclusive?

Check-in time at Krystal Cancun All Inclusive is staring from 15:00 - 00:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.

What is The Star Hotel Classification of Krystal Cancun All Inclusive?

Krystal Cancun All Inclusive is officially classified as a 4.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.

How many floors does Krystal Cancun All Inclusive have?

Krystal Cancun All Inclusive has 8 floors.

How many rooms are available at Krystal Cancun All Inclusive?

Krystal Cancun All Inclusive has 502 rooms in total.

What do past guests say about Krystal Cancun All Inclusive?

Krystal Cancun All Inclusive is well-known for its Service and Facilites, Cleanliness, Room Comfort, as reviewed by verified Traveloka guests.

More Reviews from Other Guests in Krystal Cancun All Inclusive

Overall Ratings & Reviews Krystal Cancun All Inclusive

Other sources (1,531)

7.8

Pleasant

From 1,531 reviews

Cleanliness

8.2

Room Comfort

7.8

Service and Facilites

8.4

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Traveler Reviews Krystal Cancun All Inclusive

Number of reviews per page

Top reviews

Slim

with Children

6.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

Overall Impressions & Staff The absolute highlight of this hotel is the staff—they are incredibly warm, friendly, and the main reason guests would want to return. The location is also fantastic and offers a great family-friendly environment. However, the property itself feels quite dated, and frustratingly, the elevator was broken about 80% of the time. Rooms & Housekeeping While the rooms were generally clean, housekeeping service was unreliable, likely due to understaffing. Even after leaving the room for over six hours, it was not cleaned. Furthermore, when we ran out of toilet paper, housekeeping replaced it with a partially used roll rather than a brand-new one. Food & Restaurants Booking reservations for the specialty restaurants was difficult, as availability is very limited. •Hacienda: The food was good, and the service was excellent. •Mediterrano: A complete waste of time. The food is poor (and nothing close to authentic Mediterranean cuisine), the service is bad, and I witnessed a double standard regarding how the dress code was enforced. •Las Velas: Good for breakfast, but dinner was a letdown. I asked the waiter about the fish on the menu and was promised red snapper, but was served tilapia instead. In fact, it seems tilapia is the only fish served at any of the resort's restaurants. •The Aquarium (Buffet): The food here is simply terrible. The only redeeming quality was the excellent staff. •The Fisheria: The fried fish and shrimp tacos were disappointing.

Orlando

with Partner

2.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

Unfortunately, we were very disappointed with our stay and I would not recommend this hotel at all. We have traveled to Cancún five times and stayed at different resorts, and I can honestly say this has been the worst hotel experience we have had. For an all-inclusive resort, we expected so much better. Our room was dirty and did not feel properly cleaned. The service was also very disappointing. The servers were not very attentive, and there were several times when the bartenders completely ignored us and never served us. The food was probably one of the biggest disappointments. There were very limited options, the quality was not good, and it felt like they served the same food every single day. For an all-inclusive resort, we expected much more variety and better quality. If you’re considering this hotel because you’re trying to save money, do yourself a favor and DON’T. It is not worth it. I would rather spend a little more money somewhere else and actually enjoy my vacation. Overall, the cleanliness, poor service, food, and lack of attention from the staff made our experience extremely disappointing. After visiting Cancún five times, we have never had an experience like this at any other resort. We would definitely not stay here again or recommend it to anyone.

Ermes

with Children

8.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

Todo estuvo bien, la verdad la pasamos muy bien

George

with Children

2.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

The rooms are dated, pretty old and very basic. We did not have hot water in the room for 2 days. Even though we paid for all inclusive package nothing was free except the buffet even though it was advertised that at least 3-5 places to eat are included. The staff would not speak English and only Spanish and was rude just expecting to get paid for everything and was charged for a blanket $150 at the check out. Very disappointing!!!!

Rony A

with Children

6.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

Well from the beginning started not to good at the time we arrive a our room was really bad smell because the humidity was to high they didn’t bother to turn the A/C on but customer service was able to get it a nee room on which was pretty nice .. everything was moving smooth until we have a issue on the fisheria restaurant they have rules on which they should apply to everyone not just a few people .. the lady on yellow shirt didnt let us seat because my kids was wet but at that moment another family walk throught and let seat completly wet .. wasnt right at all

Leticia

Family

8.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

The hotels amenities where great, staff "Not so much". They were judgment based on race and lack of Spanish speaking.

Fahima

6.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

The hotel itself was great and very clean\. The property was well maintained, and I enjoyed my stay overall\. However, the service did not match the quality of the hotel\. Unfortunately, many of the staff were not very helpful\. The bartenders, in particular, were quite rude and unwelcoming, which made the experience disappointing\. While some of the restaurant staff were friendly and provided better service, the overall customer service—especially in the bar area—was poor\. The hotel would also benefit from improving its customer service and staffing\. The bar service was extremely slow because there was often only one bartender trying to assist a long line of guests while also serving people in the buffet and breakfast area. It was clear the staff was overwhelmed, resulting in long wait times and a frustrating experience. Although the hotel was very clean, the rooms are quite outdated and could use renovations. Updating the rooms, along with improving customer service and increasing staffing, would make this hotel a much better experience for guests .

Talia

6.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Overall, the experience was okay. I liked that each restaurant had a different menu every day, but the food was hit or miss. Some dishes tasted stale or bland, while others, especially the fish and rajas, were excellent. Check in felt rushed, and no one explained the resort amenities. I also did not like being approached every time I walked through the lobby by staff trying to get me to attend a presentation or provide my card information for free perks. After declining several times, it became overwhelming. We booked through Expedia because it included perks like a Balinese day bed, robes, and slippers. Unfortunately, the day bed was off to the side with little breeze, no towels, and no drink service, unlike the paid beds. It did not feel like a VIP experience. The robes were also rough and did not feel luxurious. Our room never got as cold as we wanted, and the minibar was never cold. We reported both issues, but neither was fixed during our stay. Finally, I was disappointed that the main pool closed at 9:00 p.m. For an all inclusive resort, I expected it to stay open later. Overall, we enjoyed our vacation, but there are several areas where the guest experience could be improved.

Gulchekhra

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Good hotel

Carla

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Karina

2.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Check in was a disaster, there was a huge line, yet only two employees doing the check in process. After check in, we were sent to another line to get our room keys. The room was so outdated, the tub was clogged and the glass shower curtain was so loose, it could fall at any minute. Also the water when you shower would drip to the outside of the tub, creating a flood. The mini fridge was restocked once in our 5 day stay, no beer was in the room. There was also drink restrictions in the hotel, this was never disclosed before booking. The pool had sharp tiles and my son cut himself a few times. Staff is friendly, the hotel is just really outdated and too many restriction to be considered “All inclusive”

Alphonso

6.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Lots of locals on the beach right in front of hotel. Pretty much every day. The food in the restaurants which you have to reserve was very good but difficult to get a reservation because of availability. Entertainment is 1 out of 5 . Pretty boring. Nice property and close to downtown and bars/clubs. Other than that I rate 2 stars overall. I won’t be back.

Bibiana

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

The waitress

Alberto Aguilar

6.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Location

Clarissa

8.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Bett

Rodney

2.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

The piña colada super bad not to recipe. Pool had warm water it was super hot to have warm water in pool. We got charge a late check out do to a confusion in our itinerary. Even do we are part of the Krystal vacation package. No consideration management was requested never came to front desk. We stay at the Marriott by airport one last night to travel next day wow service food delicious!!

Yessenia

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

My family and I had a wonderful time, we would stay there again.

ARNULFO

10.0

/10

Reviewed 14 week(s) ago

Hotels.com verified review

Karla,aurora,Sandra,btodo el.equipo d3 kristal excelente trato

Ana Laura

8.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

For the most part, everything was good. Excellent customer service for any questions and concerns. What was a bit overwhelming and annoying were all the people in the lobby area trying to sell memberships to the hotel. I understand, its their job to sell but everyday at least 3 different people would approach us. The shower design in our room was a bit incovenient as water would come out of the shower to the bathroom floor and made a huge puddle There is a self serve "mini bar" in the room but the drinks (canned sodas & water bottles) were not part of the all-inclusive deal so you had to buy water to even use the coffee machine Buffet food was good, nothing special Room service food was great. Ordered the philly cheese steak, a club sandwich and fajitas one night after an all day excursion and it beat the food at the buffet! You can call to order since there was no availability to book online Bar service is slow. There are waiters walking around bringing drinks and even tipping wouldnt help, they were inefficient and slow Service was awesome at the Mexican food restaurant. They do have mariachi that takes requests for special occassions and food was good

Jose Ramiro

6.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

The food was not really good

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.