What do past guests say about Krystal Cancun All Inclusive?

Krystal Cancun All Inclusive is well-known for its Cleanliness, Service and Facilites, Room Comfort, as reviewed by verified Traveloka guests.

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Krystal Cancun All Inclusive

Name: Krystal Cancun All Inclusive
Address: Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Benito Juárez, Estado de Quintana Roo, Mexico, 77500, Paseo Kukulcan km 9, lotes 9 y 9A, Estado de Quintana Roo, 77500, Mexico
Rating: 7.4

Hotels

7.4

/10

Pleasant

1,057 reviews

What Guests Say About Their Stay

Vladimir I.

10.0

/ 10

The room was clean. I also liked Aqua Marina restaurant because of variety and a good quality of food. The beach is wonderful.

Kelvin

10.0

/ 10

The rooms were kept spotless. The service was bar none top-tier. My only disappointment was with room service. You have to pay for them to deliver your food to the room. Yeah that’s a real thing.

Brian

10.0

/ 10

We had a wonderful stay. Rooms and resort were wonderful. Isidra went over and above to keep our room clean and was so lovely as was the rest of the staff. Highly recommend. Great for kids, good food especially the fisheria and highly recommend the room service!

In the Area

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Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Benito Juárez, Estado de Quintana Roo, Mexico, 77500

Main Facilities

Swimming Pool

Restaurant

24-Hour Front Desk

Parking

WiFi

Elevator

Krystal Cancun All Inclusive is located in area / city Benito Juárez. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Available Room Types in Krystal Cancun All Inclusive

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What's around Krystal Cancun All Inclusive

Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Benito Juárez, Estado de Quintana Roo, Mexico, 77500

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Location

Krystal Cancun All Inclusive is located in area / city Benito Juárez.

About Krystal Cancun All Inclusive

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Krystal Cancun All Inclusive exclusively for you.

Enjoy luxurious treats and incomparable experience by staying at Krystal Cancun All Inclusive.

All facilities in Krystal Cancun All Inclusive

Others

Things to Do

Shops
Beach umbrella
Hot tub
Outdoor pool
Poolside bar
Spa
Garden
Beach towel
Beach sun loungers
Pool sun loungers

Hotel Services

Laundry service
Tours
Multilingual staff
Wedding service
Luggage storage
Porter
24-hour Receptionist
Concierge

Public Facilities

Others
Elevator
Restaurant
Smoke-free area

Food and Drinks

Bar
Poolside bar
Snack bar

Nearby Facilities

Souvenir shop
Hair salon
ATM/Banking

Family-friendly Facilities

Kids club
Children pool

Transportation

Valet parking

Connectivity

Free WiFi

General

Parking

Business Facilities

Meeting facilities

In-room Facilities

Sports and Recreations

Fitness center

Accommodation Policy & General Information in Krystal Cancun All Inclusive

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Breakage deposit: MXN 3000 per stay
A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:

15:00 - 00:00

Check-out:

Before 12:00

Hotel policy is not yet available.

General Information

Popular Facilities	Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time	From 15:00 - 00:00 - to 12:00
Available rooms at Krystal Cancun All Inclusive	502
Number of floors in Krystal Cancun All Inclusive	8
Another facilities in Krystal Cancun All Inclusive	Shops, Beach umbrella, Hot tub, Outdoor pool, Poolside bar

Frequently asked question in Krystal Cancun All Inclusive

What are available facilities at Krystal Cancun All Inclusive?

There are top facilites at Krystal Cancun All Inclusive such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)

What is normal check-in & check-out time at Krystal Cancun All Inclusive?

The standard check-in time at Krystal Cancun All Inclusive is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00

What is the star rating of Krystal Cancun All Inclusive

Krystal Cancun All Inclusive has a 4.0-star rating.

How many floors does Krystal Cancun All Inclusive have?

Krystal Cancun All Inclusive has 8.

How many rooms are available at Krystal Cancun All Inclusive

Krystal Cancun All Inclusive has 502.

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More Reviews from Other Guests in Krystal Cancun All Inclusive

Overall Ratings & Reviews Krystal Cancun All Inclusive

Other sources (1,057)

7.4

Pleasant

From 1,057 reviews

Cleanliness

7.8

Room Comfort

7.4

Service and Facilites

7.8

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Traveler Reviews Krystal Cancun All Inclusive

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Top reviews

Jose

with Partner

4.0

/10

Reviewed 13 week(s) ago

Hotels.com verified review

The room was out of date and the bed was not comfortable at all the ocean view not what it show on the picture The staff was OK I’ve been in Cancun in other places a lot better this place I will never go back and I don’t recommend it to people

Ryan

with Friends

10.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

Tremendous staff, welcoming atmosphere, drinks always cold.

Sheila

8.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

Everyone went out of their way for us. The front desk, bartenders, and concierge were very accommodating. The rooms were old but clean. There was a mini bar(no alcohol) and coffee maker which were all convenient. Oh and nightly entertainment lead by GIO was very fun. If you have a choice stay here at the Krystal Cancun NOT the Krystal Grand.

Loren

Leisure Family

8.0

/10

Reviewed 13 week(s) ago

The beach was breathtaking and clean rooms

jose l

8.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Clean refreshing scent on hall ways

Peter

Leisure with Partner

6.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Check-in was quick and easy. We booked a club room through expedia so we went to a different check-in. The ocean view room was adequate but nothing special other than the view. No face cloths or hand towels until we called the front desk. Food was not as good as we would have liked, either in the buffets or the specialty restaurants, but it was edible and we did not go hungry. Drink service on the beach was hit and miss. Carlos did a good jod keeping our mugs filled. We spent 4 hours on a bali bed waiting for someone to ask us if we needed anything before we flagged down one of the serving staff. One night they had a party with overbearing music until 2 pm. On our last day the cold water shut off meaning no water to flush toilets and hot water only for showering. This resort was the least expensive option for this part of the beach(which is why we booked here) and we might stay here again if our budget doesn't allow us to book one of the other resorts.

Laurel

4.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

During our three night day, the door to our room, we latching, the toilet broke, and it took forever to get hot water in the shower. The last day of our stay, there was no cold water The hotel was lacking in entertainment. The bartenders in the lobby bar took forever to greet us or make us drinks, especially at the end of the night when they were only bar open. They seemed really understaffed. The quality of the alcohol for our all inclusive package was terrible and the food was okay for what was included. Ive been to many all inclusive resorts and this is on the bottom of the list.

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.