My Tower Hotel - Surabaya

Explore My Tower Hotel - Surabaya
7.8
Pleasant
From 6,043 reviews
Provided by travelers on
Cleanliness

7.5

Room Comfort

7.6

Meal

7.7

Location

7.9

Service and Facilites

7.7

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卧室 (194)
氛围 (180)
浴室 (158)
员工友好度 (140)
酒店区域 (132)
无障碍设施 (118)
周边环境 (111)
入住/退房时间 (101)
房间空间 (99)
距市中心的距离 (90)
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Traveler Reviews My Tower Hotel - Surabaya

Number of reviews per page
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40
Customer reviews
Yutia I. K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 day(s) ago
The room is cozy, clean, spacious, the AC is also cold. Hot water for active bathing, complete facilities basically..☺️☺️☺️
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a***m
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 day(s) ago
Nice, clean and tidy room.
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Bernis B.
icon-Staycation
Staycation
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10.0
/10
Reviewed 5 day(s) ago
Good service, friendly staff and nice view
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2 people find it helpful
Bernis B.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
Nice staff and room 👍, affordable and good service
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1 people find it helpful
M***r
icon-Transit
Transit
icon-origin-TRAVELOKA
8.4
/10
Reviewed 1 week(s) ago
OOOOOOOOOOOOOOOOOOOOOOOOOOKEEEEEEEEEEEEEEEEEEEE
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1 people find it helpful
Elprita
icon-origin-TRAVELOKA
5.4
/10
Reviewed 2 week(s) ago
very bad 1 million percent. Don't ever come here. I immediately canceled. Even though I lost money, I didn't get it back. We were deceived by the room photos.
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Bondan R. S.
icon-origin-TRAVELOKA
5.0
/10
Reviewed 3 week(s) ago
In the nightly system, it turns out that when I arrived, it was every 3 hours. How is this synchronizing between the Traveloka system and the hotel system? And I haven't stayed here yet.
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M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 3 week(s) ago
The accommodation is clean and comfortable. The room is spacious and the bed is very comfortable. The staff are friendly and helpful. The location is convenient and easy to travel. Overall, I had a pleasant stay and would recommend this place.
1 people find it helpful
P***j
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.5
/10
Reviewed 3 week(s) ago
when, ibwent to the lobby on 5th floor, both the ladies are talking each other's, looks like very busy to talking each other, no greetings, nothing, they asked to me - yes ? Room- not good, bed smell , bed sheets smelly, looks like before someone used and after that not cleaned the room. food- they given breakfast like - someone sale outside on the road. totally experienced very bad, the location is good. Thanks
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2 people find it helpful
E***k
icon-origin-TRAVELOKA
7.6
/10
Reviewed 3 week(s) ago
dirty room smells already changed another room still dirty sorry the place is so horrible
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4 people find it helpful
A***s
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Transit
icon-origin-TRAVELOKA
8.7
/10
Reviewed 4 week(s) ago
Make transit okay, just to relax for a moment
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1 people find it helpful
M***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
I loved it! The view is amazing. I'll definitely go back to try the swimming and the hotel's food.
6 people find it helpful
M***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
I loved it! Great view, excellent service from the staff, and hardly any problems with booking the accommodation.
2 people find it helpful
R***a
icon-origin-TRAVELOKA
8.1
/10
Reviewed 4 week(s) ago
The staff was okay, but the room had a lot of hair and stains.
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2 people find it helpful
Sharifah H. S. A.
icon-Staycation
Staycation
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5.3
/10
Reviewed 4 week(s) ago
Horror place, it looks like they are using old pictures and aircond was not working. The hotel is in the middle of factory areas.
5 people find it helpful
A***e
icon-origin-TRAVELOKA
7.6
/10
Reviewed 4 week(s) ago
The hallway to the bedroom is very dark. Bathroom 😑
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3 people find it helpful
S***a
icon-origin-TRAVELOKA
7.2
/10
Reviewed 5 week(s) ago
Dirty room, dirty sheets, toilet still has traces of someone's feces, and the service when checking in is not at all friendly.
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3 people find it helpful
F***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Please clean the spider webs first, then the sheets too, the pillowcases still smell of drool, even though I've been here many times, the pillows are really flat too, please upgrade them again, overall everything is okay except the mattress facilities, please observe them again.
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4 people find it helpful
A***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
The hotel staff are friendly and quick to help when checking in and checking out. If you get a room with a city light view, it's really great.
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1 people find it helpful
H***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.0
/10
Reviewed 6 week(s) ago
booked a hotel requesting a non-smoking room, it turned out that all the smoking rooms smelled so bad that I couldn't sleep, there were cockroaches, the shower faucet was broken, the mattress and sheets made my whole body itchy like there was a lot of dust and mites. The place also seemed abandoned, very dark and quiet at night, a bit scary.
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2 people find it helpful
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