Fantastic hotel, book Premium Suite for family of four. Second time with this hotel chain in Flic en Flac and would not hesitate to return. Fabulous beach, pool, rooms and sunsets!

A wonderful hotel with fabulous staff - would 100% recommend this hotel especially a beachfront room.

The resort is beautiful, all of the rooms are great and cleaned multiple times a day. Facilities on site were plentiful: free water sport activities, extra priced day tours, etc. The 3 restaurants at Sugar Beach served amazing food and the also available 2 restaurants at sister hotel La Pirogue down the beach were great too. 10/10 for a holiday and resort, we loved the location, staff & everything.

Excellent property and service

From check in to the first night, the rating was 0/10. There was an issue with the room assigned to us and were told by a member of staff , that is your room. When the night manager was made aware of the problem, he started the ball rolling to provide an alternate room. Next morning, I was impressed that both the manager and assistant manager, took charge of the problem and relocated us to a different upgraded room. From then on it was 10/10. Room was clean, spacious, grounds very well maintained, breakfast and dinner buffets offered plenty of varied dishes. Well kept swimming pools, including an adult only one. Plenty of non motorised water equipment and an added bonus is that they offer free boat trips to a great snorkelling area, as well as free glass bottom boat trips. Dining and housekeeping staff all very friendly but special thanks to Vu, Vishay, and Stephan in conjunction with the Manager for making it such a enjoyable stay.

Nice hotel on the beach! 2 pools (one for adults only which is great as the hotel is very family oriented)

The hotel overal is beautiful. The food and amenities were amazing as well. The staff who help with luggage and the front desk were very helpful and stopped at nothing to ensure you had the best stay. The waiters in the restaurants however need more training. They take a very longtime to bring drinks or off any help often bringing the wrong order. This would not have been an issue if it were once or twice. But it was all the time at all the restaurants. Often no one ever comes to your table to see what you want to order. But everything else was amazing.

The room was well clean by Raginee every day very happy with that. Service at the restaurant was very poor the staff are very slow.

We spent 8 nights in this beautiful resort with our extended family. Had a great time! The rooms are spacious and the hotel location is great. The food at all restaurants was really delicious. The only negative aspect is the service at the main patio restaurant and at the pool. Had to wait a lot and always had mistakes in our food/drinks orders. Aside from that, we really enjoyed our stay.

An ocean view room was reserved for my parents at the Sugar Beach hotel. They were celebrating their Golden (50th) anniversary. Initially they were given a room that was very far from the reception and required climbing stairs and didn't provide a clear ocean view (something we paid for). Also, they were not provided with drinking water in their rooms. On top of this, their in-room phone did not work. They were eventually moved to a better room on the ground floor, but the staff and service had already scarred the experience at the hotel. Prior to their stay at Sugar Beach, they stayed at the Le Meridien, where the staff, the service, the location were all top notch. The day and night difference between the two hotels made it worse at Sugar Beach. Will not be booking Sugar Beach Hotel again.

Ocean view room that overlooked the beach and coconut trees. Amazing!

Lovely grounds and rooms, great pools and the beach is beautiful. Sadly the service at the beach and The Patio is poor

A beautiful spot nestled in nature, perfect for those looking to enjoy sunshine, the sea and relaxing moments.... there are also plenty of activities 😉. Everything for everyone! Just a note about attebtion to details. Not always to a 5* standards. Missing replacement of used items in the room. Beach service not present even if staff is wondering around. [quicker to do it by yourself. Table service at the restaurants... a bit caotic.

The food, beach and sports facilities are excellent!

We stayed in a pool and beach side room at Sugar Beach. Service, setting and hotel were impeccable. The infinity pool faces the sea and the setting sun, see below. We had wonderful poolside service from Sorab, for whom nothing was too much trouble. Sandro was also incredibly helpful when we checked out. We plan to return next year!

Lovely Stay, food was 10/10

Location, setting, service, rooms, excellent

Excellent facilities, great room, clean modern comfortable. Location is great and staff is extremely attentive. Only ding is that they make you pay for ordinary tap water at your table for lunch and dinner when water is free at breakfast and various stations near the beach, pools, and rooms

Great food in the best location

We had a very pleasant stay. From a helpfull concierge desk to friendly cleaners and waiters. The resort is in a good condition and the quality of service allows you to rest while you are there.