Sugar Beach Mauritius

This hotel has all the makings of being a great hotel but unfortunately misses the mark in most senses. Whilst the beach and buildings are attractive in nature, the hotel is more of a 4 star in my opinion. If you’re looking for personalised service or a level of luxury Sugar Beach is not for you. The reception staff are unhelpful an demotivated, and there’s a level of chaos with most the staff in the buffet restaurant, booking and concierge team. Wasim the head of concierge is the only saving grace here and goes above and beyond to rectify the numerous issues that arise. Things the hotel need to do to get the level of service expected from a 5* -training of rude and incompetent reception staff - Stop advertising ‘afternoon tea’ when it doesn’t exist - only pancakes - Educate the spa staff on having less of an opinion on medical issues they are unaware of - Sort the chaos in the buffet restaurant - Stop garden work including tree strimming at 7am in the morning. Start post 8am - Be less stingey on all inclusive items, including the embarassing mini bar of Doritos and alpen bars only - Renovate the pool areas, regrout and clean the tiles - Have beach service - Prevent the incessant sellers on the beach bothering you every 5 minutes Things the hotel does well - Stunning sunsets and a nice beach - Rectify issues and complaints - Wasim Head of Concierge - Service and staff in Buddah Beach and Mare Mare -towel staff

Very nice hotel, lots of options for activities and food. Hotel staff are extremely helpful and always polite. A few minor issues were dealt with promptly.

The HB is a joke! No drinks included (water costs $9!!) and you can only dine at the buffet, which is 2 stars at best and the food is mediocre! When you want to dine at any of their other restaurants, they give you s credit of $18 per adult which does not even buy you a starter! The other restaurants are good quality (7/10) but really pricey. And the worst part: The Service!!! They have staff everywhere but the literally just stand around and don’t do anything! They reluctantly clean the tables - which is really disgusting because you have birds and even straying cats on the unbuzzed tables RIGHT NEXT TO YOU, birds feeding from and CRAPPING ON the buffet! When addressing this issue even with the managers, they just smile and tell you they’ll work on it - and guess what: Nothing happens! After we complained, the managers (especially Stephan) were really helpful and upgraded us to AI which made our stay worth the while. Had they not upgraded us, we would have left the hotel! Also, they had some serious issues with their A/C on some of the complexes so our room started smelling like sewage - and then it took them 2 days to move us to a different room, which they made a suit to apologize. OK, but not exactly what you expect from a 5 star resort! And another really bad experience was EXPEDIA and their lack of helpfulness or support! They did absolutely NOTHING to help us with the resort and told us they were trying to contact the hotel and could not get a hold of anybody!

Beautiful setting

I have been to many places and sugar beach is without doubt the miat relaxing snd most beautiful place i have ever stayed at. The location is stunning, the beach is a stones throw away from the pool. From your chair you can 15 seconds from the pool, beach or bar! The staff are fantastic, food is great. I cannot speak highly enough about Sugar Beach.

The beach & quiet pool were our favourite places to be. The food was delicious & such a variety, cooked to order. All the staff friendly & helpful. Guillaume was a terrific guide on our walk to Tamarin Bay. We would stay again.

Concierge & check in was fabulous & as we were earlier we were able to use the facilities & our AI benefits immediately. Our room was lovely, a deluxe sea view. We looked over the croquet lawn & the beach. It was quiet & the bed was very comfortable. The first day we didn’t find it easy getting a drink. There was a private function going on. Although there are many sun beds people do reserve them with towels. There were some available round the adults only pool but not round the main pool. The beach is lovely but again a struggle to get a sunbed while we were there. The two A la carte restaurants were fabulous but you need to book these as soon as you can. There were many staff in these that were very attentive. The main restaurant was a little chaotic & noisy in the evenings. The staff here are on the go the whole time. There were some exceptional staff but they were run off their feet. The food choices in the buffet were good. At lunch time this restaurant was also a la carte & much less chaotic. My partner went to golf at Tamarin. The concierge were extremely efficient & arranged this. It cost approx £36 to hire clubs & a golf buggy which was exceptional value, the green fees were included in the AI While he was golfing I had an ocean healing treatment in a little room right on the beach, this did cost extra. Elodie who did my treatment was excellent. The treatment included reflexology, reiki & massage, highly recommended. Check out great. Enjoyed our time here.

Excellent

Quality hotel to a high standard. Lack of air conditioning anywhere apart from the rooms was noticeable eg there was nowhere during the day apart from your room to escape the heat if needed.

Everything was so good about this 5* hotel apart from 1 thing - unlike other hotels we stayed in Mauritius the majority of the junior service staff were non-Mauritians (who’s service is superb) and that was noticeable throughout

Outstanding resort. The best one in flic en flac by a country mile. Very very high standards..

Beautiful hotel. Staff were lovely so no personal issue, but services around beach and pool were incredibly slow. Would definitely return, so not a big criticism.

Fabulous Resort. Truly felt like we were in paradise. All the staff were very polite and friendly - Tania at reception and Fazal at poolside. Food for breakfast was great especially enjoyed the addition of make your own juice. Buffet dinner at La Patio was good with different theme each night and Citronella restaurant was also very nice. Would definitely consider returning in the future.

Gorgeous even got a room upgrade

We were quite disappointed with this hotel. It did not provide us the experience we thought. Elements were lovely but the service was a very poor level. Simple request were just not handled in a timely manner. However we got an upgrade to the room after complaining due to our hotel room not being clean and the new room was fantastic other then a power cut 4x in 2 days and having the maintenance guy out 4 times. We wouldn’t return and I’m not sure it’s value for money but overall we had a lovely time. The beach is beautiful

The only things I didn't like were 1) although it as supposed to be a 5 start resort, breakfast was a buffet and so was like any other 'canteen' breakfast and 2) for half board and all inclusive tariffs, most restaurants and menus charge an additional cost for almost all of the meal choices. For all inclusive tariffs, I have not experienced this before. We ended up with a large bill on top.

Lovely stay in this friendly resort. Loved the bars and entertainment

All around good resort

Decent hotel in a good location. The hotel is very clean, and the beach is very nice and not too busy. Gym and spa facilities were also good. Just a few things made the experience less enjoyable, if you’re on a half board package your dinner doesn’t include water or a soft drink, I could understand alcohol but this is just cheeky. Equally, they have a Nespresso machine with 3 capsules, you’d assume these are complimentary in a luxury hotel, I was surprised to see that they charged me £10 for these on check out, (I challenged it and they removed it, but why do it in the first place?). All the birds at breakfast jumping around tables and over the food as not great, it would be good to have an enclosed section where this is not the case if you don’t want to eat outside.

Continues to deliver. Many times returning guest. Great food, great service