Sugar Beach Mauritius

We had a very pleasant stay. From a helpfull concierge desk to friendly cleaners and waiters. The resort is in a good condition and the quality of service allows you to rest while you are there.

Wonderful property, great location and amazing pool. Very courteous staff. The staff at the kids club was very friendly and so welcoming. Buffet offered lots of variety and healthy choices. The other restaurant we tried wasn’t so compelling. The diving center and staff was great. A note for improvement : being charged for daily filtered water at the restaurant when we booked half board felt rather excessive.

Friendly and attentive staff Kids club was amazing

Great service from customer service manager Stephan who went above and beyond to make our stay special. Bruno, Santoo and Avi were great in the Mare Mare bar and Pamela is a real asset in the gym!! Thank you.

Beautiful resort !!

Everything stood out. I took a solo birthday trip for Four days and every single day was nothing short of amazing. I will back. The staff made me feel like family. I loved it.

Highly recommend the staff were very courteous and helpful during our stay highly recommend whoeverwants to have a nice memorable trip in Mauritius

Breakfast was superb. Staff attentive

All of the staff were very friendly. Nothing was too much trouble.

The team at Sugar Beach Hotel is super friendly. Had a very warm welcome upon arrival. Facilities are very clean and they have a wide variety of food for breakfast and dinner. Also, the best view for sunset. In summary, had an amazing stay!

Food was great at Breakfast and dinner with a wide range of options. Room was very comfortable, clean Internet was good.

Staff very friendly, service excellent. Internet coverage very strong everywhere. Breakfast space a bit too crowded, but staff helpful. Really loud and disturbing noise from the neighbouring public beach. Beautiful surroundings.

Excellent room and servicr

Amazing hotel but ants in the room

Sugar Beach is fabulous! Beautiful spacious rooms, the resort is spotlessly clean, with fantastic restaurants & bars and the staff are wonderful. As a family with two teenagers, we’d highly recommend it. And visiting in July, the temperature was hot, but not too hot - just perfect.

It was amazing, beautiful and wonderful to visit Sugar Beach. Most of the staff is very friendly, but some of the staff less. The negative about the place is the service at Le Patio and Buddha Bar Beach. It was truly horrendous. Waiters will sometime bring the menu and just forgot about is.

This hotel has all the makings of being a great hotel but unfortunately misses the mark in most senses. Whilst the beach and buildings are attractive in nature, the hotel is more of a 4 star in my opinion. If you’re looking for personalised service or a level of luxury Sugar Beach is not for you. The reception staff are unhelpful an demotivated, and there’s a level of chaos with most the staff in the buffet restaurant, booking and concierge team. Wasim the head of concierge is the only saving grace here and goes above and beyond to rectify the numerous issues that arise. Things the hotel need to do to get the level of service expected from a 5* -training of rude and incompetent reception staff - Stop advertising ‘afternoon tea’ when it doesn’t exist - only pancakes - Educate the spa staff on having less of an opinion on medical issues they are unaware of - Sort the chaos in the buffet restaurant - Stop garden work including tree strimming at 7am in the morning. Start post 8am - Be less stingey on all inclusive items, including the embarassing mini bar of Doritos and alpen bars only - Renovate the pool areas, regrout and clean the tiles - Have beach service - Prevent the incessant sellers on the beach bothering you every 5 minutes Things the hotel does well - Stunning sunsets and a nice beach - Rectify issues and complaints - Wasim Head of Concierge - Service and staff in Buddah Beach and Mare Mare -towel staff

Very nice hotel, lots of options for activities and food. Hotel staff are extremely helpful and always polite. A few minor issues were dealt with promptly.

The HB is a joke! No drinks included (water costs $9!!) and you can only dine at the buffet, which is 2 stars at best and the food is mediocre! When you want to dine at any of their other restaurants, they give you s credit of $18 per adult which does not even buy you a starter! The other restaurants are good quality (7/10) but really pricey. And the worst part: The Service!!! They have staff everywhere but the literally just stand around and don’t do anything! They reluctantly clean the tables - which is really disgusting because you have birds and even straying cats on the unbuzzed tables RIGHT NEXT TO YOU, birds feeding from and CRAPPING ON the buffet! When addressing this issue even with the managers, they just smile and tell you they’ll work on it - and guess what: Nothing happens! After we complained, the managers (especially Stephan) were really helpful and upgraded us to AI which made our stay worth the while. Had they not upgraded us, we would have left the hotel! Also, they had some serious issues with their A/C on some of the complexes so our room started smelling like sewage - and then it took them 2 days to move us to a different room, which they made a suit to apologize. OK, but not exactly what you expect from a 5 star resort! And another really bad experience was EXPEDIA and their lack of helpfulness or support! They did absolutely NOTHING to help us with the resort and told us they were trying to contact the hotel and could not get a hold of anybody!

Beautiful setting