Overall Ratings & Reviews Long Beach Mauritius

Fantastic property with the great incredibly friendly staff. I will definitely be coming back.

Wonderful place to stay as a family of 4

Excellent staff

The scenery around the hotel was nice but that was it. Everything else about the resort was not worth a return. Was very disappointed with what was received for the price. Out of two rooms one the ac did not work the other the water heater did not work. We only tried the breakfast and for an all inclusive stay it was blah. If you are only concerned with the beach and pool then you might enjoy it.

We returned to Long Beach after three years and sadly the service has dropped and the facilities are in need of updating. Whilst there we had a day of broken air con, another of no hot water for the showers and another with no power to the electric sockets in our room and a broken phone- they have a WhatsApp chat with you to offer assistance but all issues raised were never replied to. We were on all inclusive package and the mini bar wasn’t refilled for two days. The room wasn’t cleaned on one day too. The bar and setting is good and overall the food is good- a bit hit and miss depending on who is running the kitchen that day but Hasu is incredible. Swimming pool needed a clean as has suncream grease on the top layer. Really sad as we chose to come for our 10th anniversary but we made the wrong choice. Some staff are incredible which made up for some of it and we made the most of the holiday but would never return and wouldn’t recommend anymore. More like 3*

The resort is just amazing! Staff were great! Food was great! It was a beautiful place and very relaxing. Wish we had Hasu including in our all inclusive, even for just one night. I wish I took down every staff members name as they made our stay so enjoyable but I dont want to name only a few people out of fairness, but to the GM, your staff are fantastic and I hope you can reward all of them.

Very nice place to rest and enjoy sea and pool with the family. The amenities part for kids and teenagers is not in the best condition.

we have been satisfied. the cleaning of room was every day sometimes even twice per day. the willingness of staff was super.

Hotel staff service is terrible. The pool needs maintenance as the tiles at the bottom are starting to get off the surface, people are complaining of their food orders they never received. No water bottle in room and when I called 3 times they said they will bring it right away and never received it ! All hotels give complimentary water bottles . Long beach quality of service and even the food have gone down a lot. Will not go back !

Great value. Amazing service. Recommended

Fantastic staff!

Good hotel and spa facilities. Food was excellent in the restaurants. We were half board and think All Inclusive would not be worth the extra money. Difficult to book excursions though the hotel. You needed to book with travel reps that turned up between 10/12 each day (not Sundays). No help from hotel guest services or concierge. Book a table was difficult, you needed to book at least two 2 days in advance. Limited covers per night at all restaurants other than the buffett. Nice that the pool was also right near the beach. Good activities by the beach. Arranged outside of hotel scope. Hear for a fly and flop. Unlikely to visit again, but overall a good holiday.

Lovely hotel, delicious food and excellent staff. Beach and pool area are great. Would stay again.

Lots of things to do in the resort for adults and children and also just to relax

We had a fantastic stay at this hotel! The staff were incredibly friendly and attentive, making feel welcome from the moment we arrived. Their smiles and willingness to assist with any request made my stay truly memorable. The hotel itself was top-notch, with well-maintained facilities, clean and comfortable rooms. Overall, it was a delightful experience…

Had a lovely couples break here in end March - beautifully kept resort with amazing activities, great food and super friendly staff. Would recommend 10/10

Spread out. No water during dinner. Poor service at the restaurant. Not really a 5*star hotel. Reception very primitive.

I’m very please and happy with facilities and the staff awesome.

Was a bit confusing getting from the room to parts of the resort. The signs could be better.

Property in general was ok, however level of service offered for a 5 star was not accepted. From the day we arrived and from the room prep and dining options the service was very slow and not to the level of a 5 star what we paid for. Hotel is fully aware of my feelings and offered me a refund for extra however, this was meant to be an auspicious occasion for our anniversary and I am not happy with Expedia for the hotel marketing and the Sun resorts for the experience we received.