Overall Ratings & Reviews Kampala Serena Hotel

Honest Review of This Hotel I want to share my honest experience at this hotel. From the moment I stepped in, I was met with a strong unpleasant odor in the lobby, which was extremely hot because they don’t turn on the AC. The price was outrageous—$280 per night—which is completely overcharged for what this hotel offers. The power went out, the furniture and facilities are outdated, and it feels like a hotel from the 1970s or 1980s, not 2025. One major issue was mosquitoes in the lobby, likely due to open doors and lack of air conditioning. I stayed for a week and ended up paying over $3,000 USD. On top of that, when I had a guest who wanted to use the swimming pool, the hotel refused, saying I had to pay $29—which they never informed me about in advance. The carpet smelled awful, giving off a haunted house vibe, and the bathroom was old and in serious need of renovation. The worst part? I found a cockroach on the buffet one morning. When I asked a waiter about it, they simply dismissed my concern. Overall, this hotel was dirty, outdated, overpriced, and had terrible service. I would never recommend staying here

This is a lovely upscale property in the city centre of Kampala. It is within a short drive from the town's business centre and nicest international standard restaurants. The hotel itself is very nice, with top notch security, good food and nice rooms. We really enjoyed the Swimming Pool which is well above anything we expected, with its waterfall and greenery.

so comfortable and clean. Shower was wonderful. Plan on coming back again!

I had a good experience but the room I got had no reliable access to WiFi . The food is ok and most of the staff were friendly and helpful

The steam bath too old

Nice, clean and quiet environment!. Room service is great.

Exceptional Service!

It was a pleasant stay. There were a few other events with high level delegates that caused some traffic congestion getting to and from the hotel. I would stay here again

Had some issues with the lighting in the room and takes forever for the water to warm but overall an excellent place to stay! The staff is amazing in every way!!I I will book again with Serena on my next trip to Uganda.

The best place to stay in Kampala. Beautiful safe the best breakfast in Uganda. I always love this place when I come here.

Very clean and excellent service. Will stay here in the future for sure.

Great

food was good, staff were very professional and helpful. Buffet was outstanding and the chefs were quite happy to explain the dishes and help me explore Ugandan food. The gym is well equipped.

Simply excellent place to stay

Great location, beautiful grounds - a lush oasis in the middle of the city. Service excellent, especially in executive lounge. Food offering not brilliant but still good enough.

Beautiful and classy but please please change or update your pillows. Someone booking a good room means they want a good rest. It’s terrible when you can’t sleep because you can feel the age lumps in your pillows. Everything else was great!

The grounds and professional staff

Simply the best place to stay in Kampala

Great hotel and beautiful setting. My only issue was that the bed was not that comfortable so I had a bit of difficulty sleeping.

Aging and lack of maintenance. Services are sloth pace.