Room was great, staff friendly, only thing to do better was took quite a while to book in with about 10 families at same time took 45mins once arrived to get to room. Would recommend any one to stay here

Areas like the pool have been upgraded but the rooms are in desperate need of renovations.

Clean room and very friendly staff.

This is our 3rd time staying at the Warwick each stay better than the last staff always friendly.

We were there over new year and the service was pretty terrible, long wait for food and drinks. We were Often waiting at the pool bar for 20 minutes at a time for a couple of drinks/cocktails.

Nice to place to stay. Staffs are really friendly as well.

Staff were very busy. Management needs to be done properly. Breakfast is not good at all. People come frim far to enjoy there's stay and pay top dollars and would like to get there money value. Working staff need to be trained and supported. Pool tiles are falling apart.

Extremely welcoming staff, helpful and clean amenities, everything intact!

Poor communication from check - in, Unaware of kids eat free for lunch and dinner until the second day of stay. On arrival our Bed was broken,heaps of mosquitoes in room we need to call reception to ask for some spray to get rid of them. Cleaners did not clean the room daily or replace complimentary bottle water. They also had wifi issue for the 4 nights of our stay. Not a great stay for the price we paid. Disappointed as we were recommend to stay here.

The room was a bit tired but kept very clean. The bar staff at the pool were very friendly and accommodating, they are the best asset to the hotel. What was disappointing was that it was our 20th Wedding Anniversary and I had emailed ahead to the hotel prior to our stay hoping when we arrived there would be some acknowledgment but nothing.

This might be the worst resort we've ever stayed in. Constant shortage of basic things (towels, glasses), very average food and staff were not especially customer service oriented. Although it felt more like they werent empowered to actually make decisions, which isn't their fault .

Great facility

Did get the pool villa we booked very disappointing

Our stay was excellent. The Staff were friendly and helpful. Recommend this resort to anyone.

2 star service and property 5 star prices. Honestly couldn’t recommend it. Property is rundown and not well managed. Tiles stripping away from the pool rubbish throughout the grounds, never towels available at the pool never towels available through housekeeping. Service was always slow, no greetings or welcomes just staring past you until eventually it was impossible to ignore. Couldn’t check in until 3.5 hours after check in - no apology no communication, no updates unless we chased them. Buffet was constantly empty and the quality of food was barely edible. Plates and cutlery never removed from common areas - left out overnight. Housekeeping never removed any rubbish or plates. Room service never answered the calls and the a la carte pizza I ordered was gross. Wanted to love this place. It’s in a beautiful location and has everything it needs to be a great destination but the investment in the property is required and the management of the team and the service is required. The whole stay felt budget… only it wasn’t!

There was a mix up with my payment. It finally was straightened out but I haven’t received my refund yet.

We stayed 6 nights in a garden bungalow! It was amazing, the photos on various sites are legit 3 pools, pool bar, lagoon access. Staff are super friendly and helpful Small tip, due to earthquakes the roads around the property are in poor condition, so when doing day trips better to leave early due to traffic and slow driving

1 star for the staff is generous. Everything was hard work and the kids club so bad I couldn’t send my daughter there. I hope no one else goes here.

A beautiful resort made even more special by the beautiful people who work tirelessly to ensure you have a great stay.

The pool area was very good, and the bar staff always friendly and helpful. Our holiday was let down by resort management and planning, we arrived after 3 but couldn't access our room until nearer 5pm, on 2 evenings we couldn't get into the room as the keycard didn't work, the first time maintenance let us in but the next day we couldn't get back into the room and staff didn't understand the request to let us know by text or email when fixed, instead we lost 2 hours waiting for maintenance to fix, but they didn't, and it failed the following night, we requested a different room or some compensation but they were not interested in repairing the situation.