Overall Ratings & Reviews Warwick Le Lagon - Vanuatu

Property is in desperate need of a refurb. Rooms are clean but very old. Pool tiles are broken - my daughter cut her foot while swimming. Most of the staff are miserable and hardly want to serve you. Kids club is dirty and the staff were extremely rude to the kids. Hardly any of the resort activities happened. When questioning they said the staff had already gone home. The dining place (the buffet) food was horrible. Many people were sick from it.

Needs a serious overhaul

The surrounding area and gardens are stunning, also the pools are pretty cool. However, that's where it stops. Buffet breakfast is not great, dinner is worse. And to make matters worse food and beverages are really overpriced. I booked ahead for hotel/airport transfer only to be told "sorry you'll need to arrange your own taxi", which as above the agreed price. Last but not least, the shower temperature and pressure was a lukewarm light drizzle.

Would have liked to see some kitchen facilities. Only so much hotel food you can eat !

Friendly staff, beautiful gardens, private and tranquil beach right at the front, good options of water activities, ample pool area. Rooms need some reno. They were a bit outdated and some things were broken. Buffet food need a boost and variety. Staff also need more training.

Nice, family friendly resort. Staff have smiles on their faces. Plenty of food available for every meal. Golf course is fun but needs some serious attention to greens, mowing, green flags etc. Our room was spacious and quiet.

The room was not as suggested online, the bed was double not king. The hotel was run down and in major need of some attention.

We stayed there on our first trip to vanuatu and loved the resort, we stayed in a overwater suite and it was stunning, staff are very friendly and helpful. Daily breakfast was great with a huge selection. Only negative was the "happy hour" at the swim up bar because the second it started 2 of the 3 bar staff disappeared meaning in that hr we only got served once but that's the only fault. Highly recommend this resort

We had an overwater bungalow which was lovely with a view over the lagoon. It would have been good if there were steps down to the water from the balcony. The coffee machine was a nice touch. The resort was understaffed for the people here and the food is average and definitely not cheap. The staff were lovely, but there were not enough of them. I watched the Director of food and beverage when someone complained about the lack of staff stand by and watch while the lovely man in the bar worked, making him nervous, doing absolutely nothing to assist! Staff were beautiful management need to lift their game !

The staff are amazing so kind and helpful. Thank you for a wonderful stay

We really enjoyed our stay at the Warwick, the staff were all lovely and friendly and overall the facilities catered to us well. The only downfalls were the quality of the food on occasion considering the high prices, as particularly the buffets at night weren’t always worth it and we wished we had ventured out more at nighttime. The breakfasts were always great and it made sense that they were super busy. The facilites were great, beautiful grounds and pools. Free water-sports on the lagoon were fantastic. Overall great place to stay in a beautiful location but be prepared to spend a lot of $$$ on food and drinks.

This is not a 4.5/ 5 star resort. the room was nice we were grateful of the upgrade provided to a pool villa. If it wasn’t for that, it would’ve been a subpar stay and we would have checked out. Staff were not friendly. Food was terrible and if low quality and the overall service were not what you would expect of a 4.5 star resort. Some customer service training would be handy given that Vanuatu‘s main attraction is tourism. In comparison to the other location that we stayed for a week nothing was too much effort. Water sport facilities and quality of equipment was good. We were asked to return our snorkelling items on an We were asked to return our snorkelling items on a daily basis but no one was ever there past 4/4.30. Ability to source transport to go into town to other restaurants was good. This could be a good quality resort if some attention was paid to the guest experience and improving variety and quality of food.

We had a wonderful stay at the Warwick. The staff was super friendly, helpful and welcoming-special shout out to Fraser! The property is well kept, gardens are beautiful and the view across the lagoon is stunning. We stayed in a garden villa which was nice, clean and comfortable- easily fit a family of 3. The beds were really comfortable. The breakfast buffet was nice with a lot of options however the dinner buffet lacked variety and we found it repetitive over the week. Luckily we were told about some local restaurants (three pigs and banyan beach club) which we visited to mix up the dinner options. Overall the food was ok. Kids eat free (including lunch) which was awesome, however the kids options were also limited. The pool area was beautiful, clean and really well maintained. Water sports (kayaks /padels etc) were a great offering to guests, we used the water sports most days. The only negative for us was the kids club, unfortunately it lacked options and enthusiasm, it’s a little tired and under resourced. The lady who runs the club was lovely and I felt safe leaving my daughter there, however there were little activities organised and even though the schedule looks impressive in reality most days the main activities didn’t happen. In fairness this was due to lack of resources available post the earth quake so we feel in time this should improve. Overall our stay was wonderful, the staff are all so lovely and the property was really well kept. I’d highly recommend!

We paid for the all-inclusive package, but were constantly disappointed as many of the limited included items were frequently unavailable. The service throughout our stay was slow and disorganized, and the property itself feels quite outdated and in need of serious renovation. The gym equipment is in poor condition, and the pool towels were not only hard to find but also worn out and. It’s a real shame because the location and setting have so much potential, but the current standards fall far short of expectations.

My children and I spent time in Vanuatu recently and stayed here. We really enjoyed the swim up bar and selection of swimming pools on offer. We visited in the school holidays and although the property appeared busy they had closed one of the restaurants due to not enough guests for dinner. The buffet breakfast was not the best, plenty of options but the quality of the food was the problem. The omelette and egg making station with the foot cook fresh was the highlight. Our room was beautifully located on the waters edge and with a double bed and 2 singles was perfect for us all to have our own bed. We enjoyed the pool bar the most, such a fun and relaxing time.

Massage was excellent Dining very good.kayaking was very good too

food was averidge

We were in 309, nicely located close to the watersports area and poolside. The Villa had everything we expected. Only gripe about the villa was the A/C inability to defeat the heat during the day.

The pool area and day spa were my go tops. Excellent! We were away from everything which I liked but meant a taxi or bus had to be taken to go anywhere.

We had a fabulous lagoon view with a large balcony. More comfortable out door seating would have improved this area but there was beach loungers available around the pools and lagoon. Resort was quiet, clean and beds were comfortable. Enjoyed breakfasts with lots of good options. Pancakes described as "heavenly" by our granddaughter.