Overall Ratings & Reviews The Zuri Dumai

Dear Valued Guest, Thank you very much for your kind words and for choosing The Zuri Dumai during your stay. We’re truly delighted to hear that you enjoyed the peaceful atmosphere, cleanliness, and spaciousness of our rooms. Your feedback means a lot to us and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon for another great stay. Warm Regards, Ali Hidayat General Manager

Dear Valued Guest, Thank you for taking the time to share your recent experience at The Zuri Dumai. First of all, we sincerely apologize for the inconvenience you experienced, particularly during your important meeting with your client. We understand that the situation was uncomfortable and not aligned with the quality of service we aim to provide. Regarding the breakfast charges, please allow us to clarify that our system calculates breakfast fees on a per pax (per person) basis. Therefore, when two individuals enjoy breakfast—whether staying guests or outside invitees such as business clients—the charge applies to both. We apologize if this was not communicated clearly in advance by our team. As for the impression that our restaurant staff were watching during your meeting, we regret any discomfort this may have caused. However, we would like to assure you that it was not intended as surveillance. Our staff are trained to stay observant and alert in order to quickly respond whenever guests may need assistance. This is part of our service standard and is never meant to disrupt guest privacy. We truly appreciate your feedback as it gives us the opportunity to improve. Rest assured, we will be addressing these matters internally to ensure better communication and a more comfortable experience for all our guests. We hope to have the opportunity to welcome you back and to restore your confidence in our service. Warm regards, Ali Hidayat General Manager

Dear Valued Guest, Warm greetings from The Zuri Dumai! Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that you had a pleasant stay and that you would recommend our hotel for your next business trip. It was truly a pleasure to have you with us, and we look forward to welcoming you back on your future visits to Dumai — whether for business or leisure. Warm Regards, Ali Hidayat General Manager

Dear Mr. Suwarno, Thank you for your short but very meaningful review: "cannot be expressed in words." 🧡. We are very happy to know that your experience with us left such a deep impression. We hope to continue to provide the best service every time you stay at Hotel The Zuri Dumai. See you again on your next visit. Warm Regards, Ali Hidayat. General Manager

Dear T*s, Thank you for your positive review. We are very pleased to hear that you are satisfied with our strategic location within the city and the prompt service provided by our front desk staff during the check-in and check-out process. We always strive to provide the best service and ensure guest comfort in every aspect. We look forward to welcoming you back to The Zuri Dumai in the near future. Warm Regards, Ali Hidayat. General Manager

Dear Mrs. Dewi A. P. N, Thank you for your feedback regarding the vegetable and salad options at our hotel. We apologize if the available offerings have not met your expectations. Your feedback is very valuable to us, and we will immediately forward it to the relevant team as evaluation and improvement material, especially in terms of quantity, quality, and variety of vegetable menus in the future. We look forward to welcoming you back with a more satisfying experience. Warm Regards, Ali Hidayat. General Manager

Dear E*y, Thank you for taking the time to give a positive review to Hotel The Zuri Dumai. We are glad to know that you found the stay to be worth the price and enjoyed our strategic location in the city center. We hope to welcome you back in the future for an even more memorable experience. Warm Regards, Ali Hidayat. General Manager

Dear Ms. Fijria P. H, Warm greetings from The Zuri Dumai. Thank you very much for choosing The Zuri as your place to stay during your first visit to Dumai. It is great to know that the hotel’s calm, comfortable, and safe atmosphere provides a positive experience — especially for children. Thank you also for your input regarding jamu kunyit asam. Suggestions like this mean a lot to us to continue improving the quality, including in terms of taste and freshness of the menu we serve. See you again on your next visit. May you always be healthy and successful. Warm Regards, Ali Hidayat. General Manager

Dear Mrs. Rizky A. P, Warm greetings from The Zuri Dumai. Thank you very much for sharing your pleasant experience during your stay at our hotel. Very happy to know that the friendliness of the staff, the prompt service, and the comfort of the room and hotel environment gave a positive impression during your stay here. We believe that a smile and sincere service are the keys to a memorable stay. Thank you also for your appreciation of the price and quality that we offer. We look forward to welcoming you back to The Zuri Dumai. Warm Regards, Ali Hidayat. General Manager

Dear Mr. Freddy F, Warm greetings from The Zuri Dumai! Thank you for your brief but meaningful review. We are very happy to know that you are satisfied and recommend our hotel as a place for your family staycation. Guest comfort and satisfaction, especially when with family, is our top priority. We look forward to welcoming you and your family back to The Zuri Dumai on another occasion. Warm Regards, Ali Hidayat. General Manager

Dear Mrs. Eninta, Warm greetings from The Zuri Dumai. Thank you for your trust and loyalty in repeatedly choosing to stay with us. We are very pleased to know that overall you are satisfied with your experience staying at The Zuri Dumai. Your input and support means a lot to us to continue to maintain and improve the quality of service. We look forward to your next visit. Warm Regards, Ali Hidayat. General Manager

Dear Mrs. Tetty O. N, Warm greetings from The Zuri Dumai. Thank you for your recommendation and positive review. We greatly appreciate your trust, and are pleased to know that the cleanliness and comfort of our hotel have left a good impression on you. We will continue to be committed to maintaining the standards of cleanliness and service for the comfort of all guests. Hopefully we can welcome you back on your next visit. Warm Regards, Ali Hidayat. General Manager

Dear A*a, Warm greetings from The Zuri Dumai, Thank you for your positive review. We are pleased to know that our hotel's strategic location close to the office area provides convenience for you during your business trip. We hope that The Zuri Dumai can continue to be your main choice for business trips or vacations to Dumai. Warm regards, Ali Hidayat. General Manager

Dear Mrs. Desy to, Warm greetings from The Zuri Dumai, Thank you for the positive review that you have given. We are very pleased to know that you are satisfied with our services, starting from the arrival, in the pool area, restaurant, to the check-out process. This review is an encouragement for our entire team to continue to provide the best experience for every guest. We look forward to your next visit to The Zuri Dumai. Warm Regards, Ali Hidayat. General Manager

Dear Sheikh, Warm greetings from The Zuri Dumai, Thank you for choosing The Zuri Dumai during your visit to the city and for sharing your positive impression. We're delighted to hear that you found our hotel lovely and appreciated our convenient location. We hope to welcome you back again soon for another enjoyable stay in Dumai. Warm Regards, Ali Hidayat General Manager

Dear Beloved Guest, Thank you for taking the time to share your feedback. We are truly pleased to know that you found our hotel accommodating and of excellent quality. Your kind words mean a lot to us, and we will continue striving to provide a comfortable and memorable stay for all our valued guests. We look forward to welcoming you back to The Zuri Dumai in the near future. Warm Regards, Ali Hidayat General Manager

Dear A*i, Thank you for your review and feedback. We are pleased to know that overall your stay at Hotel The Zuri Dumai was a good one. Regarding the availability of the breakfast menu, we apologize for the inconvenience. Your input is highly appreciated and will be used as evaluation material for our F&B team so that in the future we can replenish the menu more quickly and evenly, so that all guests can still enjoy breakfast comfortably even though they come later. We hope to welcome you back on the next occasion with a more satisfying experience. Warm Regards, Ali Hidayat. General Manager

Dear V*y, Thank you very much for your review and recommendation. We are very pleased to know that the service, comfort, and cleanliness at Hotel The Zuri Dumai gave a positive impression during your visit. Comments like this mean a lot to us and encourage the team to continue to provide the best. We look forward to welcoming you back on your next visit to Dumai. See you again and warm greetings from all of us at Hotel The Zuri Dumai. Warm Regards, Ali Hidayat. General Manager

Dear Mr. Febry S, Thank you very much for this very positive and constructive review. We are very happy to know that you feel comfortable with the hotel atmosphere, the friendliness of the staff, the variety of breakfast, and the spacious parking area. The entire team of Hotel The Zuri Dumai always strives to provide the best experience for every guest, and we are very grateful when you feel it directly. We look forward to welcoming you back on your next visit. Hopefully every experience of staying here always leaves a pleasant impression. Warm Regards, Ali Hidayat. General Manager

Dear E*i, Thank you for your positive review. We are very pleased to know that you are satisfied with the friendliness of our staff and the cleanliness of our hotel. Comments like this really encourage us to continue to maintain and improve the quality of our services. We look forward to your next visit to Hotel The Zuri Dumai. Warm Regards, Ali Hidayat. General Manager