The Zuri Dumai

Hotels
8.7
/10
Very Good
1,400 reviews

What Guests Say About Their Stay

Staff Friendliness (89)
Distance To City Center (88)
Hotel Area (88)
Ambiance (86)

H***o

10.0
/ 10
This hotel has a modern feel and is a very nice hotel. From the view to the rooms, everything is very clean and comfortable. The food is delicious. All the best for the Zuri.
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H***o

10.0
/ 10
Nice and comfortable. One of Dumai's most popular hotels due to its strategic location in the heart of the city. Easy access makes this hotel attractive. Complete facilities and excellent service. The food is delicious, and the parking is very spacious. It's the tallest building in Dumai. Hopefully, the service and quality will be maintained. 🫰
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S***n

8.5
/ 10
The hotel staff are very friendly and smile a lot, making guests comfortable, the facilities are very good, the hotel area is very clean, the room service is very good.
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Fijria P. H.

10.0
/ 10
first time visiting dumai and choosing to stay at The Zuri is the best choice. friendly staff, quiet hotel environment, comfortable and safe for children. the choice of bfast menu is also very varied but next time i hope the chef use the fresh turmeric for jamu kunyit asam not turmeric powder please☺🙏🏻over all the hospitality is amazing . all the best for The Zuri Dumai
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Rizky A. P.

10.0
/ 10
Very pleasant, Friendly hotel staff, fast response, answer questions well, Serve with a smile, quiet hotel environment, Bedroom and bathroom are neat and clean, the price is according to what you get,
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In the Area
See Map
Jalan Jenderal Sudirman, No. 108, Dumai Timur, Dumai, Riau, Indonesia, 28813

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
The Zuri Dumai is a hotel is located at East Dumai. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

The Zuri Dumai Address: Map & Location

Jalan Jenderal Sudirman, No. 108, Dumai Timur, Dumai, Riau, Indonesia, 28813
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Lobby The Zuri Dumai
Lobby 2 The Zuri Dumai

Discover More About The Zuri Dumai

Location


The Zuri Dumai is a hotel is located at East Dumai.

About The Zuri Dumai

The Zuri Dumai is a hotel near Airport, an ideal accommodation while waiting for your next flight. Enjoy a satisfying place to rest during your transit.

The Zuri Dumai is highly recommended for backpackers who want to get an affordable stay yet comfortable at the same time.

When staying at a hotel, the design and architecture are two important factors that can spoil your eyes. With its unique setting, The Zuri Dumai provides a pleasant accommodation for your stay.

For you, travelers who wish to travel comfortably on a budget, The Zuri Dumai is the perfect place to stay that provides decent facilities as well as great services.

From business event to corporate gathering, The Zuri Dumai provides complete services and facilities that you and your colleagues need.

Whether you are planning an event or other special occasions, The Zuri Dumai is a great choice for you with a large and well-equipped function room to suit your requirements.

Have fun with various entertaining facilities for you and the whole family at The Zuri Dumai, a wonderful accommodation for your family holiday.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at The Zuri Dumai.

If you plan to have a long-term stay, staying at The Zuri Dumai is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

The Zuri Dumai is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.

While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, The Zuri Dumai is suitable for you who value privacy during your stay.

Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from The Zuri Dumai exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

The Zuri Dumai is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at The Zuri Dumai.

All facilities in The Zuri Dumai

Bar, Cafe and Lounge The Zuri Dumai
Bar, Cafe and Lounge
Swimming Pool The Zuri Dumai
Swimming Pool
Entertainment Facility The Zuri Dumai
Entertainment Facility
Fitness Center The Zuri Dumai
Fitness Center
Functional Hall The Zuri Dumai
Functional Hall

Hotel Services

  • Bellhop
  • Welcoming drinks
  • Concierge
  • Doorman
  • Express check-in
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • Newspaper

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Rooftop terrace
  • Smoking area
  • Smoke-free

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Food and Drinks

  • Restaurant with AC
  • Bar
  • Breakfast
  • Cafe
  • Poolside bar

Transportation

  • Area shuttle with surcharge
  • Shopping center shuttle (surcharge)

Things to Do

  • Fitness center
  • Outdoor pool

Business Facilities

  • Conference room
  • Meeting facilities

Nearby Facilities

  • ATM/Banking
  • Grocery

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in The Zuri Dumai

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Contact Accommodation Before Arrival

Guests should contact hotel 1 day(s) prior to arrival

Deposit

Deposit IDR 100,000 is required upon check-in. The accommodation accepts cash and debit card.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Zuri Dumai
111
Number of floors in The Zuri Dumai
12
Another facilities in The Zuri Dumai
Bellhop, Welcoming drinks, Concierge, Doorman, Express check-in

Frequently asked question in The Zuri Dumai

What are available facilities at The Zuri Dumai?
There are top facilites at The Zuri Dumai such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What Time is Check In & Check Out at The Zuri Dumai?
Check-in time at The Zuri Dumai is staring from From 14:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does The Zuri Dumai provide breakfast?
Yes, The Zuri Dumai provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of The Zuri Dumai?
The Zuri Dumai is officially classified as a 4.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does The Zuri Dumai have?
The Zuri Dumai has 12 floors.
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More Reviews from Other Guests in The Zuri Dumai

Overall Ratings & Reviews The Zuri Dumai

Traveloka (1,390)
Other sources (10)
8.7
Very Good
From 1,390 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

8.9

Meal

8.8

Location

8.9

Service and Facilites

8.8

People often mention about The Zuri Dumai
All
Ambiance (60)
Hotel Area (59)
Distance to City Center (58)
Staff Friendliness (58)
Bedroom (58)
Bathroom (55)
Room Space (50)
Variety (46)
Family Friendly (45)
Taste (45)
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Traveler Reviews The Zuri Dumai

Number of reviews per page
20
40
Customer reviews
A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly and the place is very nice.
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Accommodation's Reply
31 May 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention Dumai! Thank you for your excellent review and rating of The Zuri Hotel & Convention Dumai. We are delighted to hear that you were pleased with the friendliness of our staff and enjoyed the atmosphere and facilities of the hotel. Such positive feedback is an encouragement to our entire team to continue providing friendly, professional service and creating memorable experiences for all our guests. We hope to welcome you back on your next stay and provide you with an even better experience. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention Dumai
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A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly and the place is very nice.
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Accommodation's Reply
31 May 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention Dumai! Thank you for your excellent review and rating of The Zuri Hotel & Convention Dumai. We are delighted to hear that you were pleased with the friendliness of our staff and enjoyed the atmosphere and facilities of the hotel. Such positive feedback is an encouragement to our entire team to continue providing friendly, professional service and creating memorable experiences for all our guests. We hope to welcome you back on your next stay and provide you with an even better experience. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention Dumai
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A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly and the place is very nice
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Accommodation's Reply
31 May 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention Dumai! Thank you for your excellent review and rating of The Zuri Hotel & Convention Dumai. We are delighted to hear that you were pleased with the friendliness of our staff and enjoyed the atmosphere and facilities of the hotel. Such positive feedback is an encouragement to our entire team to continue providing friendly, professional service and creating memorable experiences for all our guests. We hope to welcome you back on your next stay and provide you with an even better experience. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention Dumai
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E***i
icon-Business
Business
icon-origin-TRAVELOKA
9.3
/10
Reviewed 3 week(s) ago
Staff must be responsive to guest requests.
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Accommodation's Reply
30 May 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention Dumai! Thank you for taking the time to share your feedback with us. We greatly appreciate your comments and are delighted to know that you chose to stay with our hotel. We have forwarded your feedback to the relevant team members as part of our ongoing efforts to improve our service standards and provide a better guest experience. We greatly value your comments as they help us improve the quality of our service. We hope to welcome you back in the future and provide you with an even more memorable stay. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention Dumai
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k***y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The location is strategic, there are enough food options, and the Wi-Fi is also good.
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Accommodation's Reply
24 May 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention Dumai! Thank you for your positive review of The Zuri Hotel & Convention Dumai. We are delighted to hear that you enjoyed the hotel's excellent location, wide variety of dining options, and good WiFi connectivity during your stay. Guest satisfaction is our top priority, and your compliments motivate our team to continue providing the best service. We look forward to welcoming you back on your next stay. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention Dumai
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H***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
This hotel has a modern feel and is a very nice hotel. From the view to the rooms, everything is very clean and comfortable. The food is delicious. All the best for the Zuri.
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Accommodation's Reply
23 May 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention, Dumai! Thank you for your excellent review and appreciation of The Zuri Hotel & Convention, Dumai. We are delighted to hear that you enjoyed the modern ambiance of our hotel, the views, and felt comfortable in the clean rooms and amenities we provided. We are also pleased to know that our food made a positive impression on you during your stay. Your support and kind words encourage our entire team to continue striving to provide the best service and experience for all our guests. We hope to welcome you back to The Zuri Hotel & Convention, Dumai again. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention, Dumai
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H***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
One of Dumai's most popular hotels due to its strategic location in the heart of the city. Easy access makes this hotel a popular choice, offering comprehensive facilities and excellent service.
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Accommodation's Reply
23 May 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention, Dumai! Thank you for your positive review of The Zuri Hotel & Convention, Dumai. We are delighted to know that you have chosen our hotel as one of your favorites in Dumai and that you were impressed with its excellent location, convenient transportation, comprehensive facilities, and outstanding service from our team. Your compliments motivate us to continue providing the best possible stay experience for all our guests. We look forward to welcoming you back to The Zuri Hotel & Convention, Dumai on your next visit. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention, Dumai
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H***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
One of Dumai's most popular hotels due to its strategic location in the heart of the city. Easy access makes this hotel a popular choice, offering comprehensive facilities and excellent service.
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Accommodation's Reply
23 May 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention, Dumai! Thank you for your positive review of The Zuri Hotel & Convention, Dumai. We are delighted to know that you have chosen our hotel as one of your favorites in Dumai and that you were impressed with its excellent location, convenient transportation, comprehensive facilities, and outstanding service from our team. Your compliments motivate us to continue providing the best possible stay experience for all our guests. We look forward to welcoming you back to The Zuri Hotel & Convention, Dumai on your next visit. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention, Dumai
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H***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Nice and comfortable. One of Dumai's most popular hotels due to its strategic location in the heart of the city. Easy access makes this hotel attractive. Complete facilities and excellent service. The food is delicious, and the parking is very spacious. It's the tallest building in Dumai. Hopefully, the service and quality will be maintained. 🫰
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Accommodation's Reply
23 May 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention Dumai! Thank you for your wonderful review and appreciation of The Zuri Hotel & Convention Dumai. We are delighted to hear that you felt comfortable during your stay and enjoyed our excellent location, comprehensive facilities, outstanding service, delicious food, and ample parking. Your positive feedback is a great inspiration to our entire team to continuously maintain and improve the quality of service for all our guests. We sincerely thank you for your support and trust in The Zuri Hotel & Convention Dumai. We look forward to welcoming you back again in the future. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention Dumai
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Amril Y. R.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The staff is very friendly. It's located in the city center and is the only tall building around, so the view is unobstructed.
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Accommodation's Reply
17 May 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention Dumai. Thank you very much, Amril, for your review and compliments. We are delighted to hear that you felt comfortable with the friendly welcome from our staff and appreciated the hotel's excellent central location. The beautiful views from our building are one of the things we aim to provide to enhance your memorable stay. We hope to welcome you and your family back again on your next visit for a similarly memorable experience. Sincerely, Dimas Wira Kresna, General Manager, The Zuri Hotel & Convention Dumai
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M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Nice & good, better to stay for weekend & business trip, not too far from Pekanbaru
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Accommodation's Reply
13 May 2026
Dear Valued Guest, Warmest Greetings from The Zuri Hotel & Convention Dumai! Thank you for sharing your wonderful experience at The Zuri Hotel & Convention Dumai. We are delighted to know that you had a nice and comfortable stay with us, Your kind feedback truly means a lot to us, and we look forward to welcoming you again for another pleasant stay in the future. Best Regards, Dimas Wira Kresna General Manager The Zuri Hotel & Convention Dumai.
S***I
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The hotel staff is very friendly and nice.
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Accommodation's Reply
13 May 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention, Dumai! Thank you for your positive review of The Zuri Hotel & Convention, Dumai. We are delighted to hear that you were satisfied with the hospitality and service of our hotel staff. Your compliments motivate our entire team to continue striving to provide the best possible service to all our guests. We hope to welcome you back again in the future. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention, Dumai
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Salestina N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
All staff from the first time they entered the hotel to the cleaning staff were very good.
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Accommodation's Reply
06 May 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention, Dumai! Thank you for your positive review. We are delighted to hear that you received excellent service from our entire team, from the moment you arrived to the housekeeping staff. This is a source of pride and motivation for us to continue striving to provide the best possible service to all our guests. We hope to welcome you back to The Zuri Hotel & Convention, Dumai on your next visit. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention, Dumai
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Nice and clean place, friendly service, what's a bit lacking is perhaps when ordering food at the restaurant when there are guests, the service takes a bit long.
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Accommodation's Reply
04 May 2026
Dear Valued Guest, Thank you for your review and for choosing The Zuri Hotel & Convention Dumai as your accommodation. We are delighted that you were impressed with the cleanliness of the hotel and the friendly service from our team. However, we sincerely apologize for the long waiting times when ordering food at the restaurant, especially during peak hours. Your feedback is very important to us and will be given special consideration in order to improve our service speed in the future. We hope to welcome you back again and provide you with an even better experience on your next visit. Sincerely, Dimas Wira Kresna, General Manager, The Zuri Hotel & Convention Dumai
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D***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Will come here again... Comfortable and clean... Good food
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Accommodation's Reply
25 Apr 2026
Dear Mr./Ms. Nilai, Valued Guest, Greetings from The Zuri Hotel & Convention, Dumai! Thank you so much for your perfect 10.0 review. We are delighted to hear that you felt comfortable, appreciated the cleanliness of your room, and enjoyed the food we served. Your comment about "will return" is a great inspiration for us to further improve the quality of our service. We hope to welcome you back on your next visit for an even more memorable experience. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention, Dumai
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D***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Comfortable to stay in Dumai City
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Accommodation's Reply
24 Apr 2026
Dear Mr. Nilai, Valued Guest, Greetings from The Zuri Hotel & Convention, Bandar Dumai! Thank you for sharing your positive review about your stay. We are delighted to hear that you were comfortable during your stay at our hotel in Bandar Dumai. We hope to welcome you back again in the future. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention, Bandar Dumai
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L***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
This is my first time staying here because I wanted to try a recommended hotel in Dumai. The hotel is clean, the room is also clean, the mini bar equipment is also quite clean, the bathroom is also clean, the equipment in the bathroom is lacking, namely the plastic for diapers and sanitary napkins is not there, more than that is already there. The swimming pool is quite clean, but the TV here is still not smart/Android TV, other than that it is okay
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Accommodation's Reply
10 Apr 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention, Dumai! Thank you for choosing our hotel as your first accommodation and for sharing your detailed experience, Ms. Liya. We are delighted to hear that you were satisfied with the cleanliness of the room, bathroom, minibar, and swimming pool. We especially appreciate your feedback regarding the presence of plastic bags for diapers and sanitary pads in the bathroom, as well as the fact that the TV was not a smart TV/Android system. We will take these into consideration and improve our facilities in the future. Your review is very important to us in developing our services and facilities to be even better. We look forward to welcoming you back for an even more perfect stay in the future. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention, Dumai
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S***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Comfortable and clean, the food is delicious
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Accommodation's Reply
31 Mar 2026
Dear Valued Guest, The Zuri Hotel & Convention, Dumai would like to inform you that we are delighted to hear that you were satisfied with the cleanliness and enjoyed the food we served. We sincerely hope to welcome you back for another pleasant stay. Sincerely, Dimas Virá Kresna, General Manager, The Zuri Hotel & Convention, Dumai
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A***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Thank you for the good service
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Accommodation's Reply
29 Mar 2026
Dear Valued Guest, The Zuri Hotel & Convention Dumai would like to express our deepest gratitude for your positive review. We appreciate your trust in us. Providing the best service is our core commitment, and we are delighted to hear that you were satisfied with your experience. We hope to serve you with the same or even better quality service in the future. We look forward to welcoming you back to The Zuri Hotel & Convention Dumai. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention Dumai
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F***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
A comfortable hotel in Dumai and located in the city center
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Accommodation's Reply
05 Mar 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention Dumai! Thank you for your review and five-star rating for The Zuri Hotel & Convention Dumai. We are delighted to hear that you were comfortable during your stay and appreciated our central location in Dumai. We look forward to welcoming you back again in the future. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention Dumai
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Number of reviews per page
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Exterior 4 The Zuri Dumai

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews The Zuri Dumai

Traveloka (1,390)
Other sources (10)
8.7
Very Good
From 1,390 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

8.9

Meal

8.8

Location

8.9

Service and Facilites

8.8

People often mention about The Zuri Dumai
All
Ambiance (60)
Hotel Area (59)
Distance to City Center (58)
Staff Friendliness (58)
Bedroom (58)
Bathroom (55)
Room Space (50)
Variety (46)
Family Friendly (45)
Taste (45)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews The Zuri Dumai

Number of reviews per page
20
40
Customer reviews
A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly and the place is very nice.
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Accommodation's Reply
31 May 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention Dumai! Thank you for your excellent review and rating of The Zuri Hotel & Convention Dumai. We are delighted to hear that you were pleased with the friendliness of our staff and enjoyed the atmosphere and facilities of the hotel. Such positive feedback is an encouragement to our entire team to continue providing friendly, professional service and creating memorable experiences for all our guests. We hope to welcome you back on your next stay and provide you with an even better experience. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention Dumai
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A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly and the place is very nice.
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Accommodation's Reply
31 May 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention Dumai! Thank you for your excellent review and rating of The Zuri Hotel & Convention Dumai. We are delighted to hear that you were pleased with the friendliness of our staff and enjoyed the atmosphere and facilities of the hotel. Such positive feedback is an encouragement to our entire team to continue providing friendly, professional service and creating memorable experiences for all our guests. We hope to welcome you back on your next stay and provide you with an even better experience. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention Dumai
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A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly and the place is very nice
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Accommodation's Reply
31 May 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention Dumai! Thank you for your excellent review and rating of The Zuri Hotel & Convention Dumai. We are delighted to hear that you were pleased with the friendliness of our staff and enjoyed the atmosphere and facilities of the hotel. Such positive feedback is an encouragement to our entire team to continue providing friendly, professional service and creating memorable experiences for all our guests. We hope to welcome you back on your next stay and provide you with an even better experience. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention Dumai
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E***i
icon-Business
Business
icon-origin-TRAVELOKA
9.3
/10
Reviewed 3 week(s) ago
Staff must be responsive to guest requests.
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Accommodation's Reply
30 May 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention Dumai! Thank you for taking the time to share your feedback with us. We greatly appreciate your comments and are delighted to know that you chose to stay with our hotel. We have forwarded your feedback to the relevant team members as part of our ongoing efforts to improve our service standards and provide a better guest experience. We greatly value your comments as they help us improve the quality of our service. We hope to welcome you back in the future and provide you with an even more memorable stay. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention Dumai
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k***y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The location is strategic, there are enough food options, and the Wi-Fi is also good.
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Accommodation's Reply
24 May 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention Dumai! Thank you for your positive review of The Zuri Hotel & Convention Dumai. We are delighted to hear that you enjoyed the hotel's excellent location, wide variety of dining options, and good WiFi connectivity during your stay. Guest satisfaction is our top priority, and your compliments motivate our team to continue providing the best service. We look forward to welcoming you back on your next stay. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention Dumai
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H***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
This hotel has a modern feel and is a very nice hotel. From the view to the rooms, everything is very clean and comfortable. The food is delicious. All the best for the Zuri.
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Accommodation's Reply
23 May 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention, Dumai! Thank you for your excellent review and appreciation of The Zuri Hotel & Convention, Dumai. We are delighted to hear that you enjoyed the modern ambiance of our hotel, the views, and felt comfortable in the clean rooms and amenities we provided. We are also pleased to know that our food made a positive impression on you during your stay. Your support and kind words encourage our entire team to continue striving to provide the best service and experience for all our guests. We hope to welcome you back to The Zuri Hotel & Convention, Dumai again. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention, Dumai
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H***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
One of Dumai's most popular hotels due to its strategic location in the heart of the city. Easy access makes this hotel a popular choice, offering comprehensive facilities and excellent service.
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Accommodation's Reply
23 May 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention, Dumai! Thank you for your positive review of The Zuri Hotel & Convention, Dumai. We are delighted to know that you have chosen our hotel as one of your favorites in Dumai and that you were impressed with its excellent location, convenient transportation, comprehensive facilities, and outstanding service from our team. Your compliments motivate us to continue providing the best possible stay experience for all our guests. We look forward to welcoming you back to The Zuri Hotel & Convention, Dumai on your next visit. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention, Dumai
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H***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
One of Dumai's most popular hotels due to its strategic location in the heart of the city. Easy access makes this hotel a popular choice, offering comprehensive facilities and excellent service.
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Accommodation's Reply
23 May 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention, Dumai! Thank you for your positive review of The Zuri Hotel & Convention, Dumai. We are delighted to know that you have chosen our hotel as one of your favorites in Dumai and that you were impressed with its excellent location, convenient transportation, comprehensive facilities, and outstanding service from our team. Your compliments motivate us to continue providing the best possible stay experience for all our guests. We look forward to welcoming you back to The Zuri Hotel & Convention, Dumai on your next visit. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention, Dumai
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H***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Nice and comfortable. One of Dumai's most popular hotels due to its strategic location in the heart of the city. Easy access makes this hotel attractive. Complete facilities and excellent service. The food is delicious, and the parking is very spacious. It's the tallest building in Dumai. Hopefully, the service and quality will be maintained. 🫰
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Accommodation's Reply
23 May 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention Dumai! Thank you for your wonderful review and appreciation of The Zuri Hotel & Convention Dumai. We are delighted to hear that you felt comfortable during your stay and enjoyed our excellent location, comprehensive facilities, outstanding service, delicious food, and ample parking. Your positive feedback is a great inspiration to our entire team to continuously maintain and improve the quality of service for all our guests. We sincerely thank you for your support and trust in The Zuri Hotel & Convention Dumai. We look forward to welcoming you back again in the future. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention Dumai
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Amril Y. R.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The staff is very friendly. It's located in the city center and is the only tall building around, so the view is unobstructed.
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Accommodation's Reply
17 May 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention Dumai. Thank you very much, Amril, for your review and compliments. We are delighted to hear that you felt comfortable with the friendly welcome from our staff and appreciated the hotel's excellent central location. The beautiful views from our building are one of the things we aim to provide to enhance your memorable stay. We hope to welcome you and your family back again on your next visit for a similarly memorable experience. Sincerely, Dimas Wira Kresna, General Manager, The Zuri Hotel & Convention Dumai
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M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Nice & good, better to stay for weekend & business trip, not too far from Pekanbaru
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Accommodation's Reply
13 May 2026
Dear Valued Guest, Warmest Greetings from The Zuri Hotel & Convention Dumai! Thank you for sharing your wonderful experience at The Zuri Hotel & Convention Dumai. We are delighted to know that you had a nice and comfortable stay with us, Your kind feedback truly means a lot to us, and we look forward to welcoming you again for another pleasant stay in the future. Best Regards, Dimas Wira Kresna General Manager The Zuri Hotel & Convention Dumai.
S***I
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The hotel staff is very friendly and nice.
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Accommodation's Reply
13 May 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention, Dumai! Thank you for your positive review of The Zuri Hotel & Convention, Dumai. We are delighted to hear that you were satisfied with the hospitality and service of our hotel staff. Your compliments motivate our entire team to continue striving to provide the best possible service to all our guests. We hope to welcome you back again in the future. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention, Dumai
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Salestina N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
All staff from the first time they entered the hotel to the cleaning staff were very good.
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Accommodation's Reply
06 May 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention, Dumai! Thank you for your positive review. We are delighted to hear that you received excellent service from our entire team, from the moment you arrived to the housekeeping staff. This is a source of pride and motivation for us to continue striving to provide the best possible service to all our guests. We hope to welcome you back to The Zuri Hotel & Convention, Dumai on your next visit. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention, Dumai
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Nice and clean place, friendly service, what's a bit lacking is perhaps when ordering food at the restaurant when there are guests, the service takes a bit long.
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Accommodation's Reply
04 May 2026
Dear Valued Guest, Thank you for your review and for choosing The Zuri Hotel & Convention Dumai as your accommodation. We are delighted that you were impressed with the cleanliness of the hotel and the friendly service from our team. However, we sincerely apologize for the long waiting times when ordering food at the restaurant, especially during peak hours. Your feedback is very important to us and will be given special consideration in order to improve our service speed in the future. We hope to welcome you back again and provide you with an even better experience on your next visit. Sincerely, Dimas Wira Kresna, General Manager, The Zuri Hotel & Convention Dumai
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D***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Will come here again... Comfortable and clean... Good food
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Accommodation's Reply
25 Apr 2026
Dear Mr./Ms. Nilai, Valued Guest, Greetings from The Zuri Hotel & Convention, Dumai! Thank you so much for your perfect 10.0 review. We are delighted to hear that you felt comfortable, appreciated the cleanliness of your room, and enjoyed the food we served. Your comment about "will return" is a great inspiration for us to further improve the quality of our service. We hope to welcome you back on your next visit for an even more memorable experience. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention, Dumai
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D***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Comfortable to stay in Dumai City
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Accommodation's Reply
24 Apr 2026
Dear Mr. Nilai, Valued Guest, Greetings from The Zuri Hotel & Convention, Bandar Dumai! Thank you for sharing your positive review about your stay. We are delighted to hear that you were comfortable during your stay at our hotel in Bandar Dumai. We hope to welcome you back again in the future. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention, Bandar Dumai
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L***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
This is my first time staying here because I wanted to try a recommended hotel in Dumai. The hotel is clean, the room is also clean, the mini bar equipment is also quite clean, the bathroom is also clean, the equipment in the bathroom is lacking, namely the plastic for diapers and sanitary napkins is not there, more than that is already there. The swimming pool is quite clean, but the TV here is still not smart/Android TV, other than that it is okay
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Accommodation's Reply
10 Apr 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention, Dumai! Thank you for choosing our hotel as your first accommodation and for sharing your detailed experience, Ms. Liya. We are delighted to hear that you were satisfied with the cleanliness of the room, bathroom, minibar, and swimming pool. We especially appreciate your feedback regarding the presence of plastic bags for diapers and sanitary pads in the bathroom, as well as the fact that the TV was not a smart TV/Android system. We will take these into consideration and improve our facilities in the future. Your review is very important to us in developing our services and facilities to be even better. We look forward to welcoming you back for an even more perfect stay in the future. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention, Dumai
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S***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Comfortable and clean, the food is delicious
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Accommodation's Reply
31 Mar 2026
Dear Valued Guest, The Zuri Hotel & Convention, Dumai would like to inform you that we are delighted to hear that you were satisfied with the cleanliness and enjoyed the food we served. We sincerely hope to welcome you back for another pleasant stay. Sincerely, Dimas Virá Kresna, General Manager, The Zuri Hotel & Convention, Dumai
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A***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Thank you for the good service
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Accommodation's Reply
29 Mar 2026
Dear Valued Guest, The Zuri Hotel & Convention Dumai would like to express our deepest gratitude for your positive review. We appreciate your trust in us. Providing the best service is our core commitment, and we are delighted to hear that you were satisfied with your experience. We hope to serve you with the same or even better quality service in the future. We look forward to welcoming you back to The Zuri Hotel & Convention Dumai. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention Dumai
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F***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
A comfortable hotel in Dumai and located in the city center
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Accommodation's Reply
05 Mar 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention Dumai! Thank you for your review and five-star rating for The Zuri Hotel & Convention Dumai. We are delighted to hear that you were comfortable during your stay and appreciated our central location in Dumai. We look forward to welcoming you back again in the future. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention Dumai
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