The Zuri Dumai

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8.7
/10
Very Good
1,431 reviews

What Guests Say About Their Stay

Distance To City Center (96)
Staff Friendliness (94)
Hotel Area (93)
Ambiance (91)

H***o

10.0
/ 10
This hotel has a modern feel and is a very nice hotel. From the view to the rooms, everything is very clean and comfortable. The food is delicious. All the best for the Zuri.
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H***o

10.0
/ 10
Nice and comfortable. One of Dumai's most popular hotels due to its strategic location in the heart of the city. Easy access makes this hotel attractive. Complete facilities and excellent service. The food is delicious, and the parking is very spacious. It's the tallest building in Dumai. Hopefully, the service and quality will be maintained. 🫰
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S***n

8.5
/ 10
The hotel staff are very friendly and smile a lot, making guests comfortable, the facilities are very good, the hotel area is very clean, the room service is very good.
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Fijria P. H.

10.0
/ 10
first time visiting dumai and choosing to stay at The Zuri is the best choice. friendly staff, quiet hotel environment, comfortable and safe for children. the choice of bfast menu is also very varied but next time i hope the chef use the fresh turmeric for jamu kunyit asam not turmeric powder please☺🙏🏻over all the hospitality is amazing . all the best for The Zuri Dumai
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Rizky A. P.

10.0
/ 10
Very pleasant, Friendly hotel staff, fast response, answer questions well, Serve with a smile, quiet hotel environment, Bedroom and bathroom are neat and clean, the price is according to what you get,
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In the Area
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Jalan Jenderal Sudirman, No. 108, Dumai Timur, Dumai, Riau, Indonesia, 28813

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
The Zuri Dumai is a hotel is located at East Dumai. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around The Zuri Dumai

Jalan Jenderal Sudirman, No. 108, Dumai Timur, Dumai, Riau, Indonesia, 28813
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Lobby The Zuri Dumai
Lobby 2 The Zuri Dumai

Discover More About The Zuri Dumai

The Zuri Dumai: Your Gateway to Riau's Charms

For Australian travellers seeking an authentic and comfortable Indonesian experience, The Zuri Dumai in Riau presents a compelling choice. This hotel offers a blend of modern amenities and local charm, making it an ideal base for exploring the vibrant region. Whether you're here for business or leisure, The Zuri Dumai aims to provide a welcoming and convenient stay, ensuring you can relax and recharge after a day of discovery. Rates at The Zuri Dumai start from - per night. Don't forget to use the special promo code for new TRAVELOKA users to secure up to 8% off your booking!

Location and Transport Accessibility of The Zuri Dumai

The Zuri Dumai is situated in the heart of Dumai, Riau, at Jalan Jenderal Sudirman, No. 108, Dumai Timur, Dumai, Riau, Indonesia, 28813. This strategic location places you within easy reach of the city's key attractions and business districts. While Dumai may not have the extensive public transport networks of major Australian cities like Sydney or Melbourne, getting around is straightforward. The hotel is conveniently located for accessing local transport options, and for those arriving by air, it's a manageable distance from the nearest airport. The surrounding area offers a glimpse into local life, with opportunities to explore nearby markets and experience the authentic Riau atmosphere. It's a location that balances accessibility with a sense of local immersion, perfect for travellers who appreciate both convenience and cultural exploration.

Guest Facilities and Services at The Zuri Dumai

Guest facilities at The Zuri Dumai are designed to cater to the needs of modern travellers, ensuring a comfortable and hassle-free stay. You'll find essential amenities that are highly valued by Australian visitors, including reliable free Wi-Fi to stay connected, and a helpful 24-hour front desk ready to assist with any queries. For those who enjoy staying active, fitness facilities are available. The hotel also understands the importance of a good start to the day, with breakfast options that aim to please, potentially offering a taste of local flavours alongside familiar choices, much like the diverse café culture found back home. Secure luggage storage is also available, providing peace of mind for those with early departures or late arrivals.

Room Information and Stay Experience at The Zuri Dumai

The Zuri Dumai offers a range of accommodation options designed to suit different preferences and travel needs. The Room types of The Zuri Dumai are thoughtfully appointed to ensure a restful and pleasant stay. Guests can expect clean and well-maintained rooms, featuring comfortable bedding and effective climate control systems, crucial for ensuring a good night's sleep regardless of the external weather. Bathrooms are kept to a high standard of cleanliness, providing a refreshing space to start and end your day. While specific room sizes and names can vary, the focus is on providing a comfortable and functional environment that meets the expectations of discerning travellers.

Recommended Nearby Dining and Cafes around The Zuri Dumai

Dumai's culinary scene offers a delightful array of flavours, and The Zuri Dumai is well-positioned to let you explore it. While specific restaurant names and prices are best discovered upon arrival, you'll find a variety of local eateries and cafes in the vicinity. Expect to encounter opportunities to sample authentic Indonesian cuisine, from flavourful street food to more established restaurants. For those who appreciate a good coffee and a relaxed brunch, the local café culture is worth exploring. Many establishments offer a warm and inviting atmosphere, perfect for enjoying a leisurely meal or a quick pick-me-up, reminiscent of the vibrant brunch spots found in Australian cities.

Popular Attractions and Activities near The Zuri Dumai

Dumai and its surrounding Riau province offer a wealth of experiences for travellers. While exploring the immediate area, consider visiting:

  • Tasik Putri Puyu:

    A beautiful natural lake offering scenic views and a tranquil escape.
  • Pantai Purnama:

    A popular local beach, perfect for a relaxing day by the sea.
  • Museum Sang Nila Utama:

    Immerse yourself in the rich history and culture of Riau.
  • Taman Bunga:

    Enjoy the vibrant colours and fragrances of local botanical gardens.
  • Masjid Agung Islamic Centre:

    A significant religious landmark offering architectural beauty and a glimpse into local spiritual life.
If you are looking for other activities around The Zuri Dumai, check out the best deals on Traveloka: Recommended activities in Dumai!

How to Get to The Zuri Dumai from the Airport

Navigating your journey from the airport to The Zuri Dumai is straightforward, with several convenient options available. Understanding the "Airport transfer service of The Zuri Dumai" and "How to get to The Zuri Dumai" will ensure a smooth arrival.

  • Airport Shuttle Buses:

    Look for official airport shuttle services that may operate routes connecting the airport to key areas within Dumai.
  • Public Metered Taxis:

    Readily available at the airport, these offer a direct and reliable way to reach your destination. Ensure the meter is used for fare calculation.
  • Rideshare Services:

    Convenient app-based transportation options are also available for a comfortable ride to the hotel.
For a hassle-free journey, consider pre-booking an Airport transfer service.

Summary of Why You Should Choose The Zuri Dumai

The Zuri Dumai stands out as an excellent choice for Australian travellers looking for a comfortable and well-located accommodation in Riau. Its key advantages include:

  • Prime Location:

    Conveniently situated to explore Dumai and its surroundings.
  • Comfortable Accommodation:

    Well-appointed rooms with essential amenities for a relaxing stay.
  • Friendly Service:

    A dedicated team ready to assist you throughout your visit.
  • Value for Money:

    Offering competitive rates, especially with the new user TRAVELOKA promotion.
To ensure you secure your preferred dates and take advantage of the best offers, it is recommended to "Check room availability at The Zuri Dumai" and "Book The Zuri Dumai" in advance.

For your next Indonesian adventure, consider booking your stay at The Zuri Dumai. You can also explore other options and find great deals: Book budget hotels in Riau Easily book domestic and international flights at low prices

All facilities in The Zuri Dumai

Bar, Cafe and Lounge The Zuri Dumai
Bar, Cafe and Lounge
Swimming Pool The Zuri Dumai
Swimming Pool
Entertainment Facility The Zuri Dumai
Entertainment Facility
Fitness Center The Zuri Dumai
Fitness Center
Functional Hall The Zuri Dumai
Functional Hall

Hotel Services

  • Bellhop
  • Welcoming drinks
  • Concierge
  • Doorman
  • Express check-in
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • Newspaper

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Rooftop terrace
  • Smoking area
  • Smoke-free

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Food and Drinks

  • Restaurant with AC
  • Bar
  • Breakfast
  • Cafe
  • Poolside bar

Transportation

  • Area shuttle with surcharge
  • Shopping center shuttle (surcharge)

Things to Do

  • Fitness center
  • Outdoor pool

Business Facilities

  • Conference room
  • Meeting facilities

Nearby Facilities

  • ATM/Banking
  • Grocery

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in The Zuri Dumai

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Contact Accommodation Before Arrival

Guests should contact hotel 1 day(s) prior to arrival

Deposit

Deposit IDR 100,000 is required upon check-in. The accommodation accepts cash and debit card.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Zuri Dumai
111
Number of floors in The Zuri Dumai
12
Another facilities in The Zuri Dumai
Bellhop, Welcoming drinks, Concierge, Doorman, Express check-in

Frequently asked questions about The Zuri Dumai

What are available facilities at The Zuri Dumai?
There are top facilites at The Zuri Dumai such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Zuri Dumai?
The standard check-in time at The Zuri Dumai is starting from From 14:00 while the latest check-out time is at Before 12:00
Does The Zuri Dumai provide breakfast?
Yes, The Zuri Dumai provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Zuri Dumai?
The Zuri Dumai has a 4.0-star rating.
How many floors does The Zuri Dumai have?
The Zuri Dumai has 12.
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The Zuri Dumai reviews and ratings

Overall Ratings & Reviews The Zuri Dumai

Traveloka (1,421)
Other sources (10)
8.7
Very Good
From 1,421 reviews
Provided by travellers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.8

Location

8.9

Service and Facilites

8.8

People often mention about The Zuri Dumai
All
Ambiance (63)
Distance to City Center (61)
Staff Friendliness (60)
Hotel Area (60)
Bedroom (59)
Bathroom (57)
Room Space (50)
Variety (49)
Family Friendly (47)
Taste (47)
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Traveller Reviews The Zuri Dumai

Number of reviews per page
20
40
Customer reviews
syahreza
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
The hotel staff is friendly and the place is comfortable.
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Accommodation's Reply
12 Aug 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention Dumai! Thank you, Syahreza, for your positive review following your stay on August 8-9, 2026. We are delighted to hear that you felt comfortable during your stay and received a warm welcome from our hotel team. Your compliments mean a lot to us and encourage our entire team to strive to provide the best service and create a comfortable stay experience for all our guests. We hope to welcome you back to The Zuri Hotel & Convention Dumai in the future. Sincerely, Dimas Wira Kresna, General Manager, The Zuri Hotel & Convention Dumai
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syahreza
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
The hotel staff is friendly and the place is comfortable.
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Accommodation's Reply
12 Aug 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention Dumai! Thank you, Syahreza, for your positive review. We are delighted to hear that you felt comfortable during your stay at The Zuri Hotel & Convention Dumai and received friendly service from our team. Your compliments motivate our entire team to continue striving for the best possible service. We look forward to welcoming you back again in the future. Sincerely, Dimas Wira Kresna, General Manager, The Zuri Hotel & Convention Dumai
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M***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 day(s) ago
Hotel in the city center, strategic location.
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Accommodation's Reply
10 Aug 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention, Dumai! Thank you for your positive review. We are delighted to hear that you enjoyed The Zuri Hotel & Convention's excellent location and convenient access to various areas of Dumai. We look forward to welcoming you back again in the future. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention, Dumai
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Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
The hotel staff was friendly and the welcome drink was very refreshing.
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Accommodation's Reply
05 Aug 2026
Dear Mr./Ms. G***t, Warmest Greetings from The Zuri Hotel & Convention Dumai! Thank you for choosing to stay with us and for sharing your rating of 8.5. We are pleased to know that you had a pleasant stay at our hotel. Your feedback is truly valuable to us as we continuously strive to improve the quality of our facilities and services. We hope to have the opportunity to provide you with an even better experience on your next visit. We look forward to welcoming you back to The Zuri Hotel & Convention Dumai soon. Warm regards, Dimas Wira Kresna General Manager The Zuri Hotel & Convention Dumai
Keziah A.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Hi, I love The Zuri, but this is my first time here, as the AC is leaking in my room. Water is leaking and it's damp. Even before entering the room, I could already smell a musty, damp odor. I've reported it to the front desk. Hopefully, it will be addressed quickly. Keep up the good work, The Zuri staff.
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Accommodation's Reply
16 Jul 2026
Dear Valued Guest, Sincerely yours, from Zuri Dumai Hotel & Convention Centre! Thank you, Ms. Kesiah Angel, for taking the time to share your experience staying at Zuri Dumai Hotel & Convention Centre. We sincerely apologize for any inconvenience you may have experienced during your stay. We greatly appreciate your feedback and have reported the situation to the front desk. Your feedback has been noted, and we will immediately coordinate with the technical and housekeeping departments to resolve this issue promptly and prevent it from happening again. Thank you for your support and encouragement to all the staff at Zuri Dumai Hotel & Convention Centre. We look forward to welcoming you back again for an even more comfortable and enjoyable stay. Sincerely, Dimas Vira Kresna, General Manager, Zuri Dumai Hotel & Convention Centre
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Cory R.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The hotel is nice and the hotel staff are also friendly.
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Accommodation's Reply
14 Jul 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention, Dumai. Thank you for your excellent review and perfect rating. We are delighted that you have given us such a high rating, and we appreciate the friendly service from all our staff. We are honored to have provided you with a comfortable and memorable stay. Such compliments are a great encouragement to our entire team to continue providing the best service, maintaining the quality of our facilities, and ensuring every guest has a memorable stay. We look forward to welcoming you back to The Zuri Hotel & Convention, Dumai in the future. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention, Dumai
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S***I
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
The hotel staff is very nice and friendly.
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1 people find it helpful
Accommodation's Reply
30 Jun 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention, Dumai! Thank you for your review and appreciation of The Zuri Hotel & Convention, Dumai. We are delighted that you were impressed with our excellent service and the friendliness of all our staff. Guest satisfaction is our top priority, and such compliments motivate our entire team to continue striving for friendly, professional, and memorable service. We look forward to welcoming you back to The Zuri Hotel & Convention, Dumai on your next visit. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention, Dumai
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M***e
icon-Business
Business
icon-origin-TRAVELOKA
8.3
/10
Reviewed 8 week(s) ago
I ordered a non-smoking room, but upon checking in, I got a smoking room. It was a very unpleasant stay in the room.
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Accommodation's Reply
22 Jun 2026
Dear Valued Guest, Warmest Greetings from The Zuri Hotel & Convention Dumai! Thank you for sharing your feedback regarding your recent stay at The Zuri Hotel & Convention Dumai. We sincerely apologize for the inconvenience and disappointment you experienced when the room assigned did not match your request for a non-smoking room. We understand how important room preferences are to our guests' comfort, and we regret that we did not meet your expectations on this occasion. Please be assured that we take your feedback seriously and will review this matter with our team to ensure that guest preferences are communicated and accommodated more accurately in the future. If there were any limitations in room availability at the time of check-in, we apologize that this was not properly explained or addressed. We hope to have the opportunity to welcome you back and provide you with the comfortable and enjoyable stay that you rightfully expected. Sincerely yours , Dimas Wira Kresna General Manager The Zuri Hotel & Convention Dumai.
A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The hotel staff is very friendly and the place is very nice.
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Accommodation's Reply
31 May 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention Dumai! Thank you for your excellent review and rating of The Zuri Hotel & Convention Dumai. We are delighted to hear that you were pleased with the friendliness of our staff and enjoyed the atmosphere and facilities of the hotel. Such positive feedback is an encouragement to our entire team to continue providing friendly, professional service and creating memorable experiences for all our guests. We hope to welcome you back on your next stay and provide you with an even better experience. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention Dumai
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A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The hotel staff is very friendly and the place is very nice.
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Accommodation's Reply
31 May 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention Dumai! Thank you for your excellent review and rating of The Zuri Hotel & Convention Dumai. We are delighted to hear that you were pleased with the friendliness of our staff and enjoyed the atmosphere and facilities of the hotel. Such positive feedback is an encouragement to our entire team to continue providing friendly, professional service and creating memorable experiences for all our guests. We hope to welcome you back on your next stay and provide you with an even better experience. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention Dumai
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A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The hotel staff is very friendly and the place is very nice
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Accommodation's Reply
31 May 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention Dumai! Thank you for your excellent review and rating of The Zuri Hotel & Convention Dumai. We are delighted to hear that you were pleased with the friendliness of our staff and enjoyed the atmosphere and facilities of the hotel. Such positive feedback is an encouragement to our entire team to continue providing friendly, professional service and creating memorable experiences for all our guests. We hope to welcome you back on your next stay and provide you with an even better experience. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention Dumai
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E***i
icon-Business
Business
icon-origin-TRAVELOKA
9.3
/10
Reviewed 11 week(s) ago
Staff must be responsive to guest requests.
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Accommodation's Reply
30 May 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention Dumai! Thank you for taking the time to share your feedback with us. We greatly appreciate your comments and are delighted to know that you chose to stay with our hotel. We have forwarded your feedback to the relevant team members as part of our ongoing efforts to improve our service standards and provide a better guest experience. We greatly value your comments as they help us improve the quality of our service. We hope to welcome you back in the future and provide you with an even more memorable stay. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention Dumai
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k***y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
The location is strategic, there are enough food options, and the Wi-Fi is also good.
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Accommodation's Reply
24 May 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention Dumai! Thank you for your positive review of The Zuri Hotel & Convention Dumai. We are delighted to hear that you enjoyed the hotel's excellent location, wide variety of dining options, and good WiFi connectivity during your stay. Guest satisfaction is our top priority, and your compliments motivate our team to continue providing the best service. We look forward to welcoming you back on your next stay. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention Dumai
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H***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
This hotel has a modern feel and is a very nice hotel. From the view to the rooms, everything is very clean and comfortable. The food is delicious. All the best for the Zuri.
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1 people find it helpful
Accommodation's Reply
23 May 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention, Dumai! Thank you for your excellent review and appreciation of The Zuri Hotel & Convention, Dumai. We are delighted to hear that you enjoyed the modern ambiance of our hotel, the views, and felt comfortable in the clean rooms and amenities we provided. We are also pleased to know that our food made a positive impression on you during your stay. Your support and kind words encourage our entire team to continue striving to provide the best service and experience for all our guests. We hope to welcome you back to The Zuri Hotel & Convention, Dumai again. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention, Dumai
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H***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
One of Dumai's most popular hotels due to its strategic location in the heart of the city. Easy access makes this hotel a popular choice, offering comprehensive facilities and excellent service.
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Accommodation's Reply
23 May 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention, Dumai! Thank you for your positive review of The Zuri Hotel & Convention, Dumai. We are delighted to know that you have chosen our hotel as one of your favorites in Dumai and that you were impressed with its excellent location, convenient transportation, comprehensive facilities, and outstanding service from our team. Your compliments motivate us to continue providing the best possible stay experience for all our guests. We look forward to welcoming you back to The Zuri Hotel & Convention, Dumai on your next visit. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention, Dumai
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H***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
One of Dumai's most popular hotels due to its strategic location in the heart of the city. Easy access makes this hotel a popular choice, offering comprehensive facilities and excellent service.
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Accommodation's Reply
23 May 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention, Dumai! Thank you for your positive review of The Zuri Hotel & Convention, Dumai. We are delighted to know that you have chosen our hotel as one of your favorites in Dumai and that you were impressed with its excellent location, convenient transportation, comprehensive facilities, and outstanding service from our team. Your compliments motivate us to continue providing the best possible stay experience for all our guests. We look forward to welcoming you back to The Zuri Hotel & Convention, Dumai on your next visit. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention, Dumai
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H***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Nice and comfortable. One of Dumai's most popular hotels due to its strategic location in the heart of the city. Easy access makes this hotel attractive. Complete facilities and excellent service. The food is delicious, and the parking is very spacious. It's the tallest building in Dumai. Hopefully, the service and quality will be maintained. 🫰
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Accommodation's Reply
23 May 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention Dumai! Thank you for your wonderful review and appreciation of The Zuri Hotel & Convention Dumai. We are delighted to hear that you felt comfortable during your stay and enjoyed our excellent location, comprehensive facilities, outstanding service, delicious food, and ample parking. Your positive feedback is a great inspiration to our entire team to continuously maintain and improve the quality of service for all our guests. We sincerely thank you for your support and trust in The Zuri Hotel & Convention Dumai. We look forward to welcoming you back again in the future. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention Dumai
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Amril Y. R.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
The staff is very friendly. It's located in the city center and is the only tall building around, so the view is unobstructed.
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Accommodation's Reply
17 May 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention Dumai. Thank you very much, Amril, for your review and compliments. We are delighted to hear that you felt comfortable with the friendly welcome from our staff and appreciated the hotel's excellent central location. The beautiful views from our building are one of the things we aim to provide to enhance your memorable stay. We hope to welcome you and your family back again on your next visit for a similarly memorable experience. Sincerely, Dimas Wira Kresna, General Manager, The Zuri Hotel & Convention Dumai
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M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
Nice & good, better to stay for weekend & business trip, not too far from Pekanbaru
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Accommodation's Reply
13 May 2026
Dear Valued Guest, Warmest Greetings from The Zuri Hotel & Convention Dumai! Thank you for sharing your wonderful experience at The Zuri Hotel & Convention Dumai. We are delighted to know that you had a nice and comfortable stay with us, Your kind feedback truly means a lot to us, and we look forward to welcoming you again for another pleasant stay in the future. Best Regards, Dimas Wira Kresna General Manager The Zuri Hotel & Convention Dumai.
S***I
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
The hotel staff is very friendly and nice.
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Accommodation's Reply
13 May 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention, Dumai! Thank you for your positive review of The Zuri Hotel & Convention, Dumai. We are delighted to hear that you were satisfied with the hospitality and service of our hotel staff. Your compliments motivate our entire team to continue striving to provide the best possible service to all our guests. We hope to welcome you back again in the future. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention, Dumai
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Exterior 4 The Zuri Dumai

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Overall Ratings & Reviews The Zuri Dumai

Traveloka (1,421)
Other sources (10)
8.7
Very Good
From 1,421 reviews
Provided by travellers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.8

Location

8.9

Service and Facilites

8.8

People often mention about The Zuri Dumai
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Ambiance (63)
Distance to City Center (61)
Staff Friendliness (60)
Hotel Area (60)
Bedroom (59)
Bathroom (57)
Room Space (50)
Variety (49)
Family Friendly (47)
Taste (47)
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Traveller Reviews The Zuri Dumai

Number of reviews per page
20
40
Customer reviews
syahreza
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
The hotel staff is friendly and the place is comfortable.
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Accommodation's Reply
12 Aug 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention Dumai! Thank you, Syahreza, for your positive review following your stay on August 8-9, 2026. We are delighted to hear that you felt comfortable during your stay and received a warm welcome from our hotel team. Your compliments mean a lot to us and encourage our entire team to strive to provide the best service and create a comfortable stay experience for all our guests. We hope to welcome you back to The Zuri Hotel & Convention Dumai in the future. Sincerely, Dimas Wira Kresna, General Manager, The Zuri Hotel & Convention Dumai
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syahreza
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
The hotel staff is friendly and the place is comfortable.
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Accommodation's Reply
12 Aug 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention Dumai! Thank you, Syahreza, for your positive review. We are delighted to hear that you felt comfortable during your stay at The Zuri Hotel & Convention Dumai and received friendly service from our team. Your compliments motivate our entire team to continue striving for the best possible service. We look forward to welcoming you back again in the future. Sincerely, Dimas Wira Kresna, General Manager, The Zuri Hotel & Convention Dumai
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M***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 day(s) ago
Hotel in the city center, strategic location.
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Accommodation's Reply
10 Aug 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention, Dumai! Thank you for your positive review. We are delighted to hear that you enjoyed The Zuri Hotel & Convention's excellent location and convenient access to various areas of Dumai. We look forward to welcoming you back again in the future. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention, Dumai
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Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
The hotel staff was friendly and the welcome drink was very refreshing.
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Accommodation's Reply
05 Aug 2026
Dear Mr./Ms. G***t, Warmest Greetings from The Zuri Hotel & Convention Dumai! Thank you for choosing to stay with us and for sharing your rating of 8.5. We are pleased to know that you had a pleasant stay at our hotel. Your feedback is truly valuable to us as we continuously strive to improve the quality of our facilities and services. We hope to have the opportunity to provide you with an even better experience on your next visit. We look forward to welcoming you back to The Zuri Hotel & Convention Dumai soon. Warm regards, Dimas Wira Kresna General Manager The Zuri Hotel & Convention Dumai
Keziah A.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Hi, I love The Zuri, but this is my first time here, as the AC is leaking in my room. Water is leaking and it's damp. Even before entering the room, I could already smell a musty, damp odor. I've reported it to the front desk. Hopefully, it will be addressed quickly. Keep up the good work, The Zuri staff.
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Accommodation's Reply
16 Jul 2026
Dear Valued Guest, Sincerely yours, from Zuri Dumai Hotel & Convention Centre! Thank you, Ms. Kesiah Angel, for taking the time to share your experience staying at Zuri Dumai Hotel & Convention Centre. We sincerely apologize for any inconvenience you may have experienced during your stay. We greatly appreciate your feedback and have reported the situation to the front desk. Your feedback has been noted, and we will immediately coordinate with the technical and housekeeping departments to resolve this issue promptly and prevent it from happening again. Thank you for your support and encouragement to all the staff at Zuri Dumai Hotel & Convention Centre. We look forward to welcoming you back again for an even more comfortable and enjoyable stay. Sincerely, Dimas Vira Kresna, General Manager, Zuri Dumai Hotel & Convention Centre
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Cory R.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The hotel is nice and the hotel staff are also friendly.
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Accommodation's Reply
14 Jul 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention, Dumai. Thank you for your excellent review and perfect rating. We are delighted that you have given us such a high rating, and we appreciate the friendly service from all our staff. We are honored to have provided you with a comfortable and memorable stay. Such compliments are a great encouragement to our entire team to continue providing the best service, maintaining the quality of our facilities, and ensuring every guest has a memorable stay. We look forward to welcoming you back to The Zuri Hotel & Convention, Dumai in the future. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention, Dumai
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S***I
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
The hotel staff is very nice and friendly.
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1 people find it helpful
Accommodation's Reply
30 Jun 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention, Dumai! Thank you for your review and appreciation of The Zuri Hotel & Convention, Dumai. We are delighted that you were impressed with our excellent service and the friendliness of all our staff. Guest satisfaction is our top priority, and such compliments motivate our entire team to continue striving for friendly, professional, and memorable service. We look forward to welcoming you back to The Zuri Hotel & Convention, Dumai on your next visit. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention, Dumai
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M***e
icon-Business
Business
icon-origin-TRAVELOKA
8.3
/10
Reviewed 8 week(s) ago
I ordered a non-smoking room, but upon checking in, I got a smoking room. It was a very unpleasant stay in the room.
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Accommodation's Reply
22 Jun 2026
Dear Valued Guest, Warmest Greetings from The Zuri Hotel & Convention Dumai! Thank you for sharing your feedback regarding your recent stay at The Zuri Hotel & Convention Dumai. We sincerely apologize for the inconvenience and disappointment you experienced when the room assigned did not match your request for a non-smoking room. We understand how important room preferences are to our guests' comfort, and we regret that we did not meet your expectations on this occasion. Please be assured that we take your feedback seriously and will review this matter with our team to ensure that guest preferences are communicated and accommodated more accurately in the future. If there were any limitations in room availability at the time of check-in, we apologize that this was not properly explained or addressed. We hope to have the opportunity to welcome you back and provide you with the comfortable and enjoyable stay that you rightfully expected. Sincerely yours , Dimas Wira Kresna General Manager The Zuri Hotel & Convention Dumai.
A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The hotel staff is very friendly and the place is very nice.
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Accommodation's Reply
31 May 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention Dumai! Thank you for your excellent review and rating of The Zuri Hotel & Convention Dumai. We are delighted to hear that you were pleased with the friendliness of our staff and enjoyed the atmosphere and facilities of the hotel. Such positive feedback is an encouragement to our entire team to continue providing friendly, professional service and creating memorable experiences for all our guests. We hope to welcome you back on your next stay and provide you with an even better experience. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention Dumai
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A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The hotel staff is very friendly and the place is very nice.
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Accommodation's Reply
31 May 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention Dumai! Thank you for your excellent review and rating of The Zuri Hotel & Convention Dumai. We are delighted to hear that you were pleased with the friendliness of our staff and enjoyed the atmosphere and facilities of the hotel. Such positive feedback is an encouragement to our entire team to continue providing friendly, professional service and creating memorable experiences for all our guests. We hope to welcome you back on your next stay and provide you with an even better experience. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention Dumai
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A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The hotel staff is very friendly and the place is very nice
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Accommodation's Reply
31 May 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention Dumai! Thank you for your excellent review and rating of The Zuri Hotel & Convention Dumai. We are delighted to hear that you were pleased with the friendliness of our staff and enjoyed the atmosphere and facilities of the hotel. Such positive feedback is an encouragement to our entire team to continue providing friendly, professional service and creating memorable experiences for all our guests. We hope to welcome you back on your next stay and provide you with an even better experience. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention Dumai
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E***i
icon-Business
Business
icon-origin-TRAVELOKA
9.3
/10
Reviewed 11 week(s) ago
Staff must be responsive to guest requests.
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Accommodation's Reply
30 May 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention Dumai! Thank you for taking the time to share your feedback with us. We greatly appreciate your comments and are delighted to know that you chose to stay with our hotel. We have forwarded your feedback to the relevant team members as part of our ongoing efforts to improve our service standards and provide a better guest experience. We greatly value your comments as they help us improve the quality of our service. We hope to welcome you back in the future and provide you with an even more memorable stay. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention Dumai
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k***y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
The location is strategic, there are enough food options, and the Wi-Fi is also good.
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Accommodation's Reply
24 May 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention Dumai! Thank you for your positive review of The Zuri Hotel & Convention Dumai. We are delighted to hear that you enjoyed the hotel's excellent location, wide variety of dining options, and good WiFi connectivity during your stay. Guest satisfaction is our top priority, and your compliments motivate our team to continue providing the best service. We look forward to welcoming you back on your next stay. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention Dumai
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H***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
This hotel has a modern feel and is a very nice hotel. From the view to the rooms, everything is very clean and comfortable. The food is delicious. All the best for the Zuri.
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1 people find it helpful
Accommodation's Reply
23 May 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention, Dumai! Thank you for your excellent review and appreciation of The Zuri Hotel & Convention, Dumai. We are delighted to hear that you enjoyed the modern ambiance of our hotel, the views, and felt comfortable in the clean rooms and amenities we provided. We are also pleased to know that our food made a positive impression on you during your stay. Your support and kind words encourage our entire team to continue striving to provide the best service and experience for all our guests. We hope to welcome you back to The Zuri Hotel & Convention, Dumai again. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention, Dumai
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H***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
One of Dumai's most popular hotels due to its strategic location in the heart of the city. Easy access makes this hotel a popular choice, offering comprehensive facilities and excellent service.
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Accommodation's Reply
23 May 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention, Dumai! Thank you for your positive review of The Zuri Hotel & Convention, Dumai. We are delighted to know that you have chosen our hotel as one of your favorites in Dumai and that you were impressed with its excellent location, convenient transportation, comprehensive facilities, and outstanding service from our team. Your compliments motivate us to continue providing the best possible stay experience for all our guests. We look forward to welcoming you back to The Zuri Hotel & Convention, Dumai on your next visit. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention, Dumai
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H***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
One of Dumai's most popular hotels due to its strategic location in the heart of the city. Easy access makes this hotel a popular choice, offering comprehensive facilities and excellent service.
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Accommodation's Reply
23 May 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention, Dumai! Thank you for your positive review of The Zuri Hotel & Convention, Dumai. We are delighted to know that you have chosen our hotel as one of your favorites in Dumai and that you were impressed with its excellent location, convenient transportation, comprehensive facilities, and outstanding service from our team. Your compliments motivate us to continue providing the best possible stay experience for all our guests. We look forward to welcoming you back to The Zuri Hotel & Convention, Dumai on your next visit. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention, Dumai
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H***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Nice and comfortable. One of Dumai's most popular hotels due to its strategic location in the heart of the city. Easy access makes this hotel attractive. Complete facilities and excellent service. The food is delicious, and the parking is very spacious. It's the tallest building in Dumai. Hopefully, the service and quality will be maintained. 🫰
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Accommodation's Reply
23 May 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention Dumai! Thank you for your wonderful review and appreciation of The Zuri Hotel & Convention Dumai. We are delighted to hear that you felt comfortable during your stay and enjoyed our excellent location, comprehensive facilities, outstanding service, delicious food, and ample parking. Your positive feedback is a great inspiration to our entire team to continuously maintain and improve the quality of service for all our guests. We sincerely thank you for your support and trust in The Zuri Hotel & Convention Dumai. We look forward to welcoming you back again in the future. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention Dumai
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Amril Y. R.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
The staff is very friendly. It's located in the city center and is the only tall building around, so the view is unobstructed.
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Accommodation's Reply
17 May 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention Dumai. Thank you very much, Amril, for your review and compliments. We are delighted to hear that you felt comfortable with the friendly welcome from our staff and appreciated the hotel's excellent central location. The beautiful views from our building are one of the things we aim to provide to enhance your memorable stay. We hope to welcome you and your family back again on your next visit for a similarly memorable experience. Sincerely, Dimas Wira Kresna, General Manager, The Zuri Hotel & Convention Dumai
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M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
Nice & good, better to stay for weekend & business trip, not too far from Pekanbaru
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Accommodation's Reply
13 May 2026
Dear Valued Guest, Warmest Greetings from The Zuri Hotel & Convention Dumai! Thank you for sharing your wonderful experience at The Zuri Hotel & Convention Dumai. We are delighted to know that you had a nice and comfortable stay with us, Your kind feedback truly means a lot to us, and we look forward to welcoming you again for another pleasant stay in the future. Best Regards, Dimas Wira Kresna General Manager The Zuri Hotel & Convention Dumai.
S***I
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
The hotel staff is very friendly and nice.
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Accommodation's Reply
13 May 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention, Dumai! Thank you for your positive review of The Zuri Hotel & Convention, Dumai. We are delighted to hear that you were satisfied with the hospitality and service of our hotel staff. Your compliments motivate our entire team to continue striving to provide the best possible service to all our guests. We hope to welcome you back again in the future. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention, Dumai
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Number of reviews per page
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40