8.9
Very Good
From 1,373 reviews
Provided by travelers on
Cleanliness

9.2

Room Comfort

9.1

Meal

9.0

Location

9.1

Service and Facilites

9.0

People often mention about DoubleTree by Hilton Surabaya
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Staff Friendliness (50)
Room Space (49)
Bedroom (49)
Distance to City Center (48)
Hotel Area (48)
Bathroom (46)
Ambiance (44)
Surroundings (42)
Family Friendly (39)
Variety (39)
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Traveler Reviews DoubleTree by Hilton Surabaya

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Customer reviews
R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
The hotel staff is very friendly, allows late check out option, accommodates connecting room requests.
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Bahri N.
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9.7
/10
Reviewed 1 week(s) ago
Sometimes, especially in the evening or on weekends, traffic in front of the hotel is quite bad.
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Az Three
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
honestly this hotel is highly recommended, strategic location, delicious food and many variations, comfortable... basically top... even if there are office guests for audits or meetings we recommend here... but unfortunately on May 29, 2025 I stayed here and got very disappointing service from the receptionist... already queuing but given to the one behind me, but its okay maybe because she's a woman... but during the check-in process the others were offered free parking.. I waited when I didn't at all... really unfriendly people... terrible... terrible.... hopefully they can serve without looking at appearance or whatever
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Yannie W.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
comfortable and delicious breakfast close to everywhere
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Taufiq N.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Good, comfort and strategic location
1 people find it helpful
W***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Its a great hotel. Worth 5 stars
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Chairil F.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
It's worth it 🌟 five, because the price is quite reasonable, the location is close to quite good cafes on Jalan Tunjungan.
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1 people find it helpful
V***i
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Bisa request breakfast vegetarian.
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YAKUP
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
never get bored to stay at this hotel, the breakfast is delicious, the menu is plentiful and varied, the staff is friendly and friendly. the room is good, the location is also very strategic, at night just walk to enjoy the lively Tunjungan street
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2 people find it helpful
Yustian R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
friendly staff, clean rooms, complete food, pool is also ok
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bong r. b.
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Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Very happy to get a clean and big room. Exiting the hotel on the right side there are many cafes and very busy modern culinary. Next will bring the kids here for culinary, thank you.
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1 people find it helpful
C***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Perfect for business or pleasure travel. Breakfast was AMAZING. Staff was friendly. Room was spotless and comfortable. Literally we have no complaints at all.
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A***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
It was a good place to stay, the ambience is good. The car park, if you bring a car, is also near. The staff is also friendly.
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S***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Staycation choices are always here, besides easy access, it is close to the city center and also comfortable.
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A***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Very pleasant in terms of service, cleanliness, comfort, friendliness and proximity to Jalan Tunjungan.
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F***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Good experience staying at DoubleTree by Hilton, friendly and very supportive staff, clean room.
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Adika P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Strategic location, good for walking, lots of food.
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2 people find it helpful
C***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Room and everything was great and perfect. Food was delicious. But i need to complaint to get connecting room. I was travelling with kids and already put remarks need connecting room but the staff was not helpful until the manager allowed her to give the connecting room -.-
1 people find it helpful
D***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
clean, comfortable, friendly service, very strategic location
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A***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
There is no doubt that Doubletree is the best. The hotel in Surabaya is the same as the one in Jakarta. A top 5-star hotel with a price that is very worth it. The location on Jalan Tunjungan also adds value because you can walk around at night without having to pay any more.
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