Overall Ratings & Reviews DoubleTree by Hilton Surabaya

Friendly staff, good location, clean room, minus the taste of the food. For chicken soto, mushroom cream soup, sashimi, please improve.

The hotel staff was quite friendly and fast. The food was delicious and had a wide variety. The room was very clean. The only downside was the toilet, which was very slippery. Perhaps a non-slip surface could be added to the shower area to make it less slippery. Otherwise, I was very happy to stay here for the first time.

Comfortable, delicious food.. Great coffee

Clean hotel, delicious restaurant, strategic access to everywhere. Recommended hotel

Doubletree Hilton has a very convenient room, with adequate lighting that supports me to work as well as being relaxed afterwards. The air conditioner is also easily adjusted following our needs. It is a hotel that is suitable for both business trips as well as family holidays.

Nice staycation, good food... Good staff...

It's a shame the TV in the guest room yesterday wasn't a smart TV.

Clean, strategic location, friendly hotel staff

The rooms are spacious, making it easy to find a place to pray, but the bathrooms are a bit dated. The breakfast restaurant is spacious and comfortable, with a wide selection of food. It's located in the city center.

Not well maintained, better called a 3 star hotel than a 5 star. not worth the price

Valley service should be free, as it's part of the hotel's guest amenities. That's all. Overall, everything is great. Thanks.

This was our first time staying here, and we immediately loved the service, friendliness, cleanliness of the room, and the varied and delicious breakfast. If we return to Surabaya, we will definitely stay here again.

The lobby is spacious and cozy, the rooms are okay and spacious, and the furnishings are okay. The location is strategic, close to the city center. There are lots of snacks around the hotel. The food is delicious, with lots of menu choices and delicious flavors. It's a shame I haven't tried the swimming pool yet. Maybe next time.

As always, if I am coming to Surabaya, I always choose Double Tree Hotel.

The hotel staff is friendly, access to the city center is easy.

My stay at DoubleTree Surabaya was truly delightful. From the moment I arrived, the warm and friendly welcome made me feel right at home. The room was spacious, impeccably clean, and beautifully furnished, providing a perfect blend of comfort and elegance. I especially appreciated the thoughtful amenities and the signature DoubleTree cookie upon check-in, which was a lovely touch. The hotel staff were attentive and professional, always ready to assist with a smile. Dining at the hotel was a pleasure, with a variety of delicious options that catered to different tastes. The location was convenient, making it easy to explore Surabaya’s attractions. Overall, my experience at DoubleTree Surabaya exceeded my expectations. I highly recommend this hotel to anyone visiting the city and look forward to returning on my next trip.

Yesterday I stayed here to celebrate my child's birthday, the service was good, the staff were very friendly, the hotel was nice.

all good but most of the food is just so-so during fast food

Friendly staff, clean rooms, everything is okay

It was so much fun😭🤍 next time, God willing, I'll try another room type, haha. Then yesterday I also requested writing like in the picture🙂‍↔️🤍👍🏻 top. The service is also top-notch. Everyone is friendly