Overall Ratings & Reviews DoubleTree by Hilton Surabaya

comfortable room, spacious, soft mattress, heavy blanket, thick towel, soft pillow. there is a table and sofa. best

The hotel staff is very friendly, allows late check out option, accommodates connecting room requests.

Sometimes, especially in the evening or on weekends, traffic in front of the hotel is quite bad.

honestly this hotel is highly recommended, strategic location, delicious food and many variations, comfortable... basically top... even if there are office guests for audits or meetings we recommend here... but unfortunately on May 29, 2025 I stayed here and got very disappointing service from the receptionist... already queuing but given to the one behind me, but its okay maybe because she's a woman... but during the check-in process the others were offered free parking.. I waited when I didn't at all... really unfriendly people... terrible... terrible.... hopefully they can serve without looking at appearance or whatever

comfortable and delicious breakfast close to everywhere

Good, comfort and strategic location

Its a great hotel. Worth 5 stars

It's worth it 🌟 five, because the price is quite reasonable, the location is close to quite good cafes on Jalan Tunjungan.

Bisa request breakfast vegetarian.

never get bored to stay at this hotel, the breakfast is delicious, the menu is plentiful and varied, the staff is friendly and friendly. the room is good, the location is also very strategic, at night just walk to enjoy the lively Tunjungan street

friendly staff, clean rooms, complete food, pool is also ok

Very happy to get a clean and big room. Exiting the hotel on the right side there are many cafes and very busy modern culinary. Next will bring the kids here for culinary, thank you.

Perfect for business or pleasure travel. Breakfast was AMAZING. Staff was friendly. Room was spotless and comfortable. Literally we have no complaints at all.

It was a good place to stay, the ambience is good. The car park, if you bring a car, is also near. The staff is also friendly.

Staycation choices are always here, besides easy access, it is close to the city center and also comfortable.

Very pleasant in terms of service, cleanliness, comfort, friendliness and proximity to Jalan Tunjungan.

Good experience staying at DoubleTree by Hilton, friendly and very supportive staff, clean room.

Strategic location, good for walking, lots of food.

Room and everything was great and perfect. Food was delicious. But i need to complaint to get connecting room. I was travelling with kids and already put remarks need connecting room but the staff was not helpful until the manager allowed her to give the connecting room -.-

clean, comfortable, friendly service, very strategic location