Does DoubleTree by Hilton Surabaya provide parking?

Yes, DoubleTree by Hilton Surabaya provides parking. Please confirm details directly with the hotel.

Does DoubleTree by Hilton Surabaya have a swimming pool?

Yes, a swimming pool is available at DoubleTree by Hilton Surabaya.

What do past guests say about DoubleTree by Hilton Surabaya?

DoubleTree by Hilton Surabaya is well-known for its Cleanliness, Location, Room Comfort, as reviewed by verified Traveloka guests.

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DoubleTree by Hilton Surabaya

Name: DoubleTree by Hilton Surabaya
Address: Jl. Tunjungan 12 East Java, 60275, Genteng, Surabaya, Jawa Timur, Indonesia, Jl. Tunjungan 12 East Java, 60275, Jawa Timur, Indonesia
Rating: 9

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9.0

/10

Exceptional

1,842 reviews

What Guests Say About Their Stay

ANDIO W. F.

10.0

/ 10

Great location as it is right at Tunjungan tourist street, great service, welcome cookies at check-in was a nice touch, nice pool with nice view, good gym, good Wi-Fi, room is spacious with herbal drink as complimentary, hot water, comfy bed, broad selection of breakfast, and attentive staff.

B***y

10.0

/ 10

I will be going on holiday here again, the food is delicious, the place is really nice, the guys and girls are very friendly.

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y***s

9.7

/ 10

It's a great hotel in a great location, you can easily walk to find restaurants nearby.

w***i

9.4

/ 10

A good place to stay. The facilities, services, etc., were good! And super strategic for any city hustle. Love it.

S***y

9.4

/ 10

It was an awesome experience. The staff is very helpful and friendly. 10/10 for family trip

In the Area

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Jl. Tunjungan 12 East Java, 60275, Genteng, Surabaya, Jawa Timur, Indonesia

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

DoubleTree by Hilton Surabaya is a hotel is located at Genteng. WiFi is available within public areas of the property to help you to stay connected with family and friends.

DoubleTree by Hilton Surabaya Address: Map & Location

Jl. Tunjungan 12 East Java, 60275, Genteng, Surabaya, Jawa Timur, Indonesia

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Discover More About DoubleTree by Hilton Surabaya

Location
DoubleTree by Hilton Surabaya is a hotel is located at Genteng.

About DoubleTree by Hilton Surabaya

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Savor your favorite dishes with special cuisines from DoubleTree by Hilton Surabaya exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

DoubleTree by Hilton Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at DoubleTree by Hilton Surabaya.

All facilities in DoubleTree by Hilton Surabaya

Bar, Cafe and Lounge

Swimming Pool

Fitness Center

Functional Hall

Common Space

Food and Drinks

Transportation

Parking with surcharge

Things to Do

Children play area
Fitness center
Health club
Outdoor pool

Connectivity

WiFi (surcharge)

General

AC
Swimming pool

Accessibilty

Accessibility equipment
Accessible parking

Public Facilities

Coffee shop
Elevator
Room service

Hotel Services

24-hour Receptionist

Nearby Facilities

ATM/Banking

Sports and Recreations

Fishing
Game room
Golf
Tennis

Accommodation Policy & General Information in DoubleTree by Hilton Surabaya

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Hotel policy is not yet available.

General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Available rooms at DoubleTree by Hilton Surabaya	310
Number of floors in DoubleTree by Hilton Surabaya	23
Another facilities in DoubleTree by Hilton Surabaya	Bar, Parking with surcharge, Children play area, Fitness center, Health club

Frequently asked question in DoubleTree by Hilton Surabaya

What are available facilities at DoubleTree by Hilton Surabaya?

There are top facilites at DoubleTree by Hilton Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What Time is Check In & Check Out at DoubleTree by Hilton Surabaya?

Check-in time at DoubleTree by Hilton Surabaya is staring from From 14:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.

What is The Star Hotel Classification of DoubleTree by Hilton Surabaya?

DoubleTree by Hilton Surabaya is officially classified as a 5.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.

How many floors does DoubleTree by Hilton Surabaya have?

DoubleTree by Hilton Surabaya has 23 floors.

How many rooms are available at DoubleTree by Hilton Surabaya?

DoubleTree by Hilton Surabaya has 310 rooms in total.

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More Reviews from Other Guests in DoubleTree by Hilton Surabaya

Overall Ratings & Reviews DoubleTree by Hilton Surabaya

Traveloka (1,683)

Other sources (159)

9.0

Exceptional

From 1,683 reviews

Provided by travelers on

Cleanliness

9.2

Room Comfort

9.1

Meal

9.0

Location

9.2

Service and Facilites

9.1

People often mention about DoubleTree by Hilton Surabaya

All

Distance to City Center (119)

Bedroom (114)

Room Space (113)

Staff Friendliness (112)

Bathroom (107)

Ambiance (104)

Hotel Area (101)

Variety (93)

Surroundings (90)

Taste (89)

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Traveler Reviews DoubleTree by Hilton Surabaya

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Customer reviews

ANDIO W. F.

Business

10.0

/10

Reviewed 12 hour(s) ago

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B***y

10.0

/10

Reviewed 1 week(s) ago

I will be going on holiday here again, the food is delicious, the place is really nice, the guys and girls are very friendly.

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A***s

8.5

/10

Reviewed 2 week(s) ago

So far okay, the BF choices are starting to lack innovation now.

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y***s

9.7

/10

Reviewed 2 week(s) ago

It's a great hotel in a great location, you can easily walk to find restaurants nearby.

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D***h

Business

8.5

/10

Reviewed 2 week(s) ago

Booked for my boss and no complaint for this hotel.

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A***a

8.5

/10

Reviewed 2 week(s) ago

All the services are good. The location is also very strategic.

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S***h

10.0

/10

Reviewed 2 week(s) ago

Really like the hotel in terms of location too 🤍

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E***a

10.0

/10

Reviewed 3 week(s) ago

A pleasant experience, also suitable for business trips.

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L***g

Leisure

10.0

/10

Reviewed 3 week(s) ago

Highly recommended, centrally located, comfortable and quiet hotel.

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1 people find it helpful

w***i

Business

9.4

/10

Reviewed 5 week(s) ago

A good place to stay. The facilities, services, etc., were good! And super strategic for any city hustle. Love it.

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S***y

Staycation

9.4

/10

Reviewed 7 week(s) ago

It was an awesome experience. The staff is very helpful and friendly. 10/10 for family trip

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A***a

Staycation

10.0

/10

Reviewed 7 week(s) ago

The staff is friendly, kind, and the hotel is really comfortable ❤️

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Aldo I.

Leisure

10.0

/10

Reviewed 8 week(s) ago

The staff were very friendly and accommodating. As we arrived in the middle of the night, the reception made our check-in a breeze. And also honorable mention to the housekeeping/roomboy team named Kak Thalhah as he/she made our room very clean, and even exchanging some little notes every day with my daughter and made some beautiful swan with the towel, and that made my daughter very very happy! Keep up the good work!

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Accommodation's Reply

29 Aug 2026

Dear Aldo, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team

B***i

10.0

/10

Reviewed 9 week(s) ago

Everything was excellent, only the parking building access was very poor.

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Accommodation's Reply

29 Aug 2026

Dear Valued Guest, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team

b***n

9.7

/10

Reviewed 11 week(s) ago

Overall, the room was good and the hotel was very clean. The breakfast was adequate.

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1 people find it helpful

Accommodation's Reply

29 Aug 2026

Feilicia H.

9.4

/10

Reviewed 11 week(s) ago

Breakfast was complete and quite tasty. Security and reception were friendly, but only the room service staff occasionally greeted and smiled, but otherwise, they rarely encountered customers. 😊

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1 people find it helpful

Accommodation's Reply

29 Aug 2026

Dear Fellicia, Thank you for your wonderful rating and valuable feedback. We are delighted that you enjoyed our breakfast and the warm service from our Security and Reception teams. We also appreciate your comments regarding the consistency of our team’s friendliness and will continue to reinforce this with all departments. We look forward to welcoming you back for an even better stay. Warm regards, DoubleTree by Hilton Surabaya Team

J***y

9.4

/10

Reviewed 12 week(s) ago

Excellent service from the staff. We were upgraded because the room we booked wasn't available for non-smoking. It's located on a central tourist street, and it's also very close to the mall. We really enjoyed staying here.

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Accommodation's Reply

29 Aug 2026

D***y

Business

10.0

/10

Reviewed 12 week(s) ago

The location is great, very close to downtown, the rooms are very spacious and luxurious ❤️

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Accommodation's Reply

29 Aug 2026

Jovan E. L.

10.0

/10

Reviewed 13 week(s) ago

Really nice hotel and very clean.

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Accommodation's Reply

29 Aug 2026

Dear Jovan, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team

Fenny C. M.

Business

9.3

/10

Reviewed 13 week(s) ago

The front desk staff at the restaurant were very friendly and efficient, but the floor staff were less responsive.

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Accommodation's Reply

29 Aug 2026

Dear Fenny, Thank you for your positive rating and for sharing your feedback. We are pleased to know that you found our Front Desk and restaurant team friendly and efficient. We also appreciate your comment regarding the responsiveness of our floor team, and we will use this as an opportunity to further improve our service. We look forward to welcoming you back for an even better experience. Warm regards, DoubleTree by Hilton Surabaya Team

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Exterior 4 DoubleTree by Hilton Surabaya

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.