Does DoubleTree by Hilton Surabaya provide parking?

Yes, DoubleTree by Hilton Surabaya provides parking. Please confirm details directly with the hotel.

Does DoubleTree by Hilton Surabaya have a swimming pool?

Yes, a swimming pool is available at DoubleTree by Hilton Surabaya.

What do past guests say about DoubleTree by Hilton Surabaya?

DoubleTree by Hilton Surabaya is well-known for its Cleanliness, Location, Room Comfort, as reviewed by verified Traveloka guests.

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DoubleTree by Hilton Surabaya

Name: DoubleTree by Hilton Surabaya
Address: Jl. Tunjungan 12 East Java, 60275, Genteng, Surabaya, Jawa Timur, Indonesia, Jl. Tunjungan 12 East Java, 60275, Jawa Timur, Indonesia
Rating: 9

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9.0

/10

Exceptional

1,812 reviews

What Guests Say About Their Stay

J***y

9.4

/ 10

Excellent service from the staff. We were upgraded because the room we booked wasn't available for non-smoking. It's located on a central tourist street, and it's also very close to the mall. We really enjoyed staying here.

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Maydina A.

10.0

/ 10

Thank you Double Three for a truly memorable stay. Coincidentally, on July 5th, during breakfast for my son's 4th birthday, the staff helped arrange a small surprise. My son was happy, and so were his parents. The evening was also enjoyable, enjoying the culinary delights on Jl. Tunjungan. God willing, I will definitely stay here again next time.

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N***A

8.5

/ 10

Thoughtful staff. Wonderful surprise and treats for my little one. Thank you Ms. Lidia and Mr. Ravi.

Verified Traveler

9.7

/ 10

Very good affordable hotel, strategic location, close to city attractions. The mattress is one of the best, comparable to a 5-star hotel in Surabaya.

indah k.

9.7

/ 10

The hotel is comfortable and has a pleasant atmosphere. The rooms are clean and the staff are friendly. Here, you'll find luxurious accommodations, surrounded by a wide variety of hangouts and dining options. It's close to Tunjungan Plaza and other entertainment venues.

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In the Area

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Jl. Tunjungan 12 East Java, 60275, Genteng, Surabaya, Jawa Timur, Indonesia

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

DoubleTree by Hilton Surabaya is a hotel is located at Genteng. WiFi is available within public areas of the property to help you to stay connected with family and friends.

DoubleTree by Hilton Surabaya Address: Map & Location

Jl. Tunjungan 12 East Java, 60275, Genteng, Surabaya, Jawa Timur, Indonesia

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Discover More About DoubleTree by Hilton Surabaya

Location

DoubleTree by Hilton Surabaya is a hotel is located at Genteng.

About DoubleTree by Hilton Surabaya

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Savor your favorite dishes with special cuisines from DoubleTree by Hilton Surabaya exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

DoubleTree by Hilton Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at DoubleTree by Hilton Surabaya.

All facilities in DoubleTree by Hilton Surabaya

Bar, Cafe and Lounge

Swimming Pool

Fitness Center

Functional Hall

Common Space

Things to Do

Children play area
Fitness center
Health club
Outdoor pool

Sports and Recreations

Fishing
Game room
Golf
Tennis

Public Facilities

Coffee shop
Elevator
Room service

General

AC
Swimming pool

Accessibilty

Accessibility equipment
Accessible parking

Food and Drinks

Transportation

Parking with surcharge

Connectivity

WiFi (surcharge)

Hotel Services

24-hour Receptionist

Nearby Facilities

ATM/Banking

Accommodation Policy & General Information in DoubleTree by Hilton Surabaya

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Hotel policy is not yet available.

General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Available rooms at DoubleTree by Hilton Surabaya	310
Number of floors in DoubleTree by Hilton Surabaya	23
Another facilities in DoubleTree by Hilton Surabaya	Children play area, Fitness center, Health club, Outdoor pool, Fishing

Frequently asked question in DoubleTree by Hilton Surabaya

What are available facilities at DoubleTree by Hilton Surabaya?

There are top facilites at DoubleTree by Hilton Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What Time is Check In & Check Out at DoubleTree by Hilton Surabaya?

Check-in time at DoubleTree by Hilton Surabaya is staring from From 14:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.

What is The Star Hotel Classification of DoubleTree by Hilton Surabaya?

DoubleTree by Hilton Surabaya is officially classified as a 5.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.

How many floors does DoubleTree by Hilton Surabaya have?

DoubleTree by Hilton Surabaya has 23 floors.

How many rooms are available at DoubleTree by Hilton Surabaya?

DoubleTree by Hilton Surabaya has 310 rooms in total.

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More Reviews from Other Guests in DoubleTree by Hilton Surabaya

Overall Ratings & Reviews DoubleTree by Hilton Surabaya

Traveloka (1,662)

Other sources (150)

9.0

Exceptional

From 1,662 reviews

Provided by travelers on

Cleanliness

9.2

Room Comfort

9.1

Meal

9.1

Location

9.2

Service and Facilites

9.1

People often mention about DoubleTree by Hilton Surabaya

All

Distance to City Center (112)

Room Space (109)

Bedroom (109)

Staff Friendliness (107)

Bathroom (102)

Ambiance (97)

Hotel Area (96)

Variety (90)

Surroundings (86)

Taste (86)

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Traveler Reviews DoubleTree by Hilton Surabaya

Number of reviews per page

Customer reviews

A***a

Staycation

10.0

/10

Reviewed 3 day(s) ago

The staff is friendly, kind, and the hotel is really comfortable ❤️

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Aldo I.

Leisure

10.0

/10

Reviewed 1 week(s) ago

The staff were very friendly and accommodating. As we arrived in the middle of the night, the reception made our check-in a breeze. And also honorable mention to the housekeeping/roomboy team named Kak Thalhah as he/she made our room very clean, and even exchanging some little notes every day with my daughter and made some beautiful swan with the towel, and that made my daughter very very happy! Keep up the good work!

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Accommodation's Reply

29 Aug 2026

Dear Aldo, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team

B***i

10.0

/10

Reviewed 3 week(s) ago

Everything was excellent, only the parking building access was very poor.

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Accommodation's Reply

29 Aug 2026

Dear Valued Guest, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team

b***n

9.7

/10

Reviewed 4 week(s) ago

Overall, the room was good and the hotel was very clean. The breakfast was adequate.

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Accommodation's Reply

29 Aug 2026

Feilicia H.

9.4

/10

Reviewed 5 week(s) ago

Breakfast was complete and quite tasty. Security and reception were friendly, but only the room service staff occasionally greeted and smiled, but otherwise, they rarely encountered customers. 😊

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Accommodation's Reply

29 Aug 2026

Dear Fellicia, Thank you for your wonderful rating and valuable feedback. We are delighted that you enjoyed our breakfast and the warm service from our Security and Reception teams. We also appreciate your comments regarding the consistency of our team’s friendliness and will continue to reinforce this with all departments. We look forward to welcoming you back for an even better stay. Warm regards, DoubleTree by Hilton Surabaya Team

J***y

9.4

/10

Reviewed 5 week(s) ago

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Accommodation's Reply

29 Aug 2026

D***y

Business

10.0

/10

Reviewed 6 week(s) ago

The location is great, very close to downtown, the rooms are very spacious and luxurious ❤️

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Accommodation's Reply

29 Aug 2026

Jovan E. L.

10.0

/10

Reviewed 6 week(s) ago

Really nice hotel and very clean.

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Accommodation's Reply

29 Aug 2026

Dear Jovan, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team

Fenny C. M.

Business

9.3

/10

Reviewed 7 week(s) ago

The front desk staff at the restaurant were very friendly and efficient, but the floor staff were less responsive.

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Accommodation's Reply

29 Aug 2026

Dear Fenny, Thank you for your positive rating and for sharing your feedback. We are pleased to know that you found our Front Desk and restaurant team friendly and efficient. We also appreciate your comment regarding the responsiveness of our floor team, and we will use this as an opportunity to further improve our service. We look forward to welcoming you back for an even better experience. Warm regards, DoubleTree by Hilton Surabaya Team

Domu M. F.

Leisure

8.4

/10

Reviewed 7 week(s) ago

The staff is friendly, the hotel and rooms are clean but the surrounding location is less pleasant.

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Accommodation's Reply

29 Aug 2026

Dear Domu, Thank you for sharing your feedback. We are delighted to know that you appreciated our friendly team and found the hotel and your room clean and comfortable. We also appreciate your comments regarding the surrounding area. Your feedback is valuable to us as we continuously work to enhance the overall guest experience. We look forward to welcoming you back to DoubleTree by Hilton Surabaya. Warm regards, DoubleTree by Hilton Surabaya Team

Wibowo A. S.

Business

10.0

/10

Reviewed 8 week(s) ago

Very impressive and enjoyable.

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Accommodation's Reply

29 Aug 2026

Dear Wibowo, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team

Maydina A.

Staycation

10.0

/10

Reviewed 8 week(s) ago

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1 people find it helpful

Accommodation's Reply

29 Aug 2026

Dear Maydina, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team

Verified Traveler

9.4

/10

Reviewed 8 week(s) ago

Good place and nice room for relaxing our minds. Good experience to stay in this hotel due to generous staff. The location is in the middle of the shopping center.

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Accommodation's Reply

29 Aug 2026

N***A

8.5

/10

Reviewed 9 week(s) ago

Thoughtful staff. Wonderful surprise and treats for my little one. Thank you Ms. Lidia and Mr. Ravi.

Find this review helpful?

Accommodation's Reply

29 Aug 2026

Verified Traveler

Leisure

9.7

/10

Reviewed 9 week(s) ago

Very good affordable hotel, strategic location, close to city attractions. The mattress is one of the best, comparable to a 5-star hotel in Surabaya.

1 people find it helpful

Accommodation's Reply

29 Aug 2026

Septiano I. A.

Business

10.0

/10

Reviewed 10 week(s) ago

I've checked in here many times and never been disappointed, bro. Good service.

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1 people find it helpful

Accommodation's Reply

29 Aug 2026

Dear Septiano, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team

A***i

8.5

/10

Reviewed 10 week(s) ago

Room is quite big and nice hospitality.

1 people find it helpful

Accommodation's Reply

29 Aug 2026

Dear Valued Guest, Thank you for your good rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team

priscila O.

9.1

/10

Reviewed 11 week(s) ago

The best hotel in Tunjungan, thank you for your service.

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Accommodation's Reply

29 Aug 2026

Dear Priscila, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team

P***y

Staycation

9.1

/10

Reviewed 13 week(s) ago

I tried staying on the 20th floor in a suite room. The room was nice and clean. The only thing that made it uncomfortable was that, for the relatively high price, the air conditioning in my room was problematic. It wasn't cold, and it didn't feel cool until dusk until I entered the room. I called the staff twice without any resolution. I still felt stuffy and hot in the room, even though it was a suite. Thanks.

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1 people find it helpful

Accommodation's Reply

29 Aug 2026

Dear Valued Guest, Thank you for your great rating and for sharing your experience. We are pleased that you found your suite clean and comfortable. However, we sincerely apologize for the air-conditioning issue and, more importantly, that our response did not resolve the matter despite your repeated requests. Your feedback has been shared with our Engineering and relevant teams for improvement. We truly appreciate your patience and hope to welcome you back for a more comfortable and seamless stay. Warm regards, DoubleTree by Hilton Surabaya Team

R***a

10.0

/10

Reviewed 13 week(s) ago

The hotel staff was very friendly and informative.

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1 people find it helpful

Accommodation's Reply

29 Aug 2026

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Exterior 4 DoubleTree by Hilton Surabaya

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.