DoubleTree by Hilton Surabaya

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9.0
/10
Exceptional
1,832 reviews

What Guests Say About Their Stay

w***i

9.4
/ 10
A good place to stay. The facilities, services, etc., were good! And super strategic for any city hustle. Love it.

S***y

9.4
/ 10
It was an awesome experience. The staff is very helpful and friendly. 10/10 for family trip

J***y

9.4
/ 10
Excellent service from the staff. We were upgraded because the room we booked wasn't available for non-smoking. It's located on a central tourist street, and it's also very close to the mall. We really enjoyed staying here.
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Maydina A.

10.0
/ 10
Thank you Double Three for a truly memorable stay. Coincidentally, on July 5th, during breakfast for my son's 4th birthday, the staff helped arrange a small surprise. My son was happy, and so were his parents. The evening was also enjoyable, enjoying the culinary delights on Jl. Tunjungan. God willing, I will definitely stay here again next time.
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N***A

8.5
/ 10
Thoughtful staff. Wonderful surprise and treats for my little one. Thank you Ms. Lidia and Mr. Ravi.
In the Area
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Jl. Tunjungan 12 East Java, 60275, Genteng, Surabaya, Jawa Timur, Indonesia

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
DoubleTree by Hilton Surabaya is a hotel is located at Genteng. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around DoubleTree by Hilton Surabaya

Jl. Tunjungan 12 East Java, 60275, Genteng, Surabaya, Jawa Timur, Indonesia
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Lobby DoubleTree by Hilton Surabaya
Lobby 2 DoubleTree by Hilton Surabaya

Discover More About DoubleTree by Hilton Surabaya

The Charm of DoubleTree by Hilton Surabaya

For Australian travellers seeking a comfortable and convenient base in East Java, Indonesia, the DoubleTree by Hilton Surabaya stands out as an excellent choice. This hotel offers a blend of modern amenities, warm hospitality, and a prime location, making it ideal for both business and leisure trips. Whether you're exploring the vibrant city of Surabaya or using it as a gateway to the wider region, the DoubleTree by Hilton Surabaya promises a memorable stay. Rates at DoubleTree by Hilton Surabaya start from - per night. Don't forget to use the special promo code for new TRAVELOKA users to secure up to 8% off your booking!

Location and Transport Accessibility of DoubleTree by Hilton Surabaya

Located in the heart of Surabaya, specifically in the Jl. Tunjungan 12 East Java, 60275, Genteng, Surabaya, Jawa Timur, Indonesia, the DoubleTree by Hilton Surabaya offers superb accessibility. Situated approximately 30 minutes from Juanda International Airport (SUB) and a convenient distance from the city centre, it provides a strategic starting point for your adventures. The surrounding area is known for its blend of commercial activity and local charm, offering easy access to a variety of shops, eateries, and cultural sites. For those who enjoy exploring on foot, the hotel's location allows for pleasant strolls to discover local gems. Public transport options are readily available, making it simple to navigate Surabaya and its surroundings.

Guest Facilities and Services at DoubleTree by Hilton Surabaya

Guest facilities at DoubleTree by Hilton Surabaya are designed to ensure a comfortable and hassle-free stay. Australian travellers will appreciate the commitment to quality service, including a welcoming atmosphere and attentive staff. The hotel typically offers a well-equipped fitness centre for those who like to maintain their workout routine, and complimentary Wi-Fi is usually available throughout the property, keeping you connected. A 24-hour front desk is on hand to assist with any queries or requests, ensuring peace of mind at any hour. While specific details on breakfast offerings can vary, hotels of this calibre often provide excellent breakfast buffets with a range of local and international options, catering to diverse palates, including those who appreciate a good coffee and a hearty start to the day.

Room Information and Stay Experience at DoubleTree by Hilton Surabaya

The DoubleTree by Hilton Surabaya offers a range of well-appointed rooms designed for ultimate comfort and relaxation. The Room types of DoubleTree by Hilton Surabaya are crafted to meet the needs of various travellers, ensuring a pleasant stay. Guests can expect clean, modern, and well-maintained living spaces, featuring comfortable bedding and effective climate control systems to ensure a pleasant temperature regardless of the outside weather. The bathrooms are typically appointed with contemporary fixtures and provide a refreshing space to prepare for your day or unwind in the evening. Each room is designed to be a sanctuary, offering a peaceful retreat after a day of exploring Surabaya.

Recommended Nearby Dining and Cafes around DoubleTree by Hilton Surabaya

Surabaya boasts a vibrant culinary scene, and the DoubleTree by Hilton Surabaya is perfectly positioned to let you explore it. Within easy reach, you'll find a variety of dining options, from local eateries serving authentic Indonesian cuisine to cafes offering a more contemporary brunch experience. Many establishments pride themselves on their quality coffee, a must for many Australian travellers. You can explore bustling local markets for a taste of street food or enjoy a relaxed meal at a restaurant just a short distance from the hotel. The hotel itself may also offer excellent dining facilities, providing convenient and delicious options without needing to venture far.

Popular Attractions and Activities near DoubleTree by Hilton Surabaya

Surabaya is a city rich in history and culture, offering a wealth of attractions for visitors. Near the DoubleTree by Hilton Surabaya, you can explore:

  • Tugu Pahlawan (Heroes Monument): A significant landmark commemorating the Battle of Surabaya.
  • House of Sampoerna: A historic museum and former cigarette factory offering insights into local heritage.
  • Surabaya Submarine Monument (Monumen Kapal Selam): A unique attraction featuring a decommissioned Russian submarine.
  • Ampel Mosque and Bazaar: A spiritual and cultural hub with a vibrant market.
  • Cheng Ho Mosque: An impressive mosque with distinct Chinese architectural influences.
If you are looking for other activities around DoubleTree by Hilton Surabaya, check out the best deals on Traveloka: Recommended activities in Surabaya!

How to Get to DoubleTree by Hilton Surabaya from the Airport

Navigating your journey from Juanda International Airport (SUB) to the DoubleTree by Hilton Surabaya is straightforward. Several convenient options are available for your Airport transfer service of DoubleTree by Hilton Surabaya.

  • Airport Link Trains: Check for any available airport train services that connect to the city centre, from where you can take a short taxi or rideshare.
  • Airport Shuttle Buses: Dedicated shuttle buses often operate from the airport to various points in the city.
  • Public Metered Taxis: Official airport taxis are readily available at designated ranks. Ensure the meter is used for a fair fare.
  • Rideshare Services: Popular rideshare services can be booked via their respective apps for a convenient door-to-door journey.
For a seamless experience, consider booking your DoubleTree by Hilton Surabaya airport transfer in advance.

Summary of Why You Should Choose DoubleTree by Hilton Surabaya

For Australian travellers, the DoubleTree by Hilton Surabaya offers a compelling combination of comfort, convenience, and excellent service.

  • Prime Location: Easily accessible and close to key attractions and transport links.
  • Comfortable Accommodation: Well-appointed rooms designed for a relaxing stay.
  • Attentive Service: Friendly staff ready to assist with your needs.
  • Modern Amenities: Facilities to enhance your travel experience.
Ready to experience the best of Surabaya? Check room availability at DoubleTree by Hilton Surabaya and Book DoubleTree by Hilton Surabaya today through Traveloka for great deals.
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All facilities in DoubleTree by Hilton Surabaya

Bar, Cafe and Lounge DoubleTree by Hilton Surabaya
Bar, Cafe and Lounge
Swimming Pool DoubleTree by Hilton Surabaya
Swimming Pool
Fitness Center DoubleTree by Hilton Surabaya
Fitness Center
Functional Hall DoubleTree by Hilton Surabaya
Functional Hall
Common Space DoubleTree by Hilton Surabaya
Common Space

Food and Drinks

  • Bar

Transportation

  • Parking with surcharge

Things to Do

  • Children play area
  • Fitness center
  • Health club
  • Outdoor pool

Connectivity

  • WiFi (surcharge)

General

  • AC
  • Swimming pool

Accessibilty

  • Accessibility equipment
  • Accessible parking

Public Facilities

  • Coffee shop
  • Elevator
  • Room service

Hotel Services

  • 24-hour Receptionist

Nearby Facilities

  • ATM/Banking

Sports and Recreations

  • Fishing
  • Game room
  • Golf
  • Tennis

Accommodation Policy & General Information in DoubleTree by Hilton Surabaya

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Available rooms at DoubleTree by Hilton Surabaya
310
Number of floors in DoubleTree by Hilton Surabaya
23
Another facilities in DoubleTree by Hilton Surabaya
Bar, Parking with surcharge, Children play area, Fitness center, Health club

Frequently asked questions about DoubleTree by Hilton Surabaya

What are available facilities at DoubleTree by Hilton Surabaya?
There are top facilites at DoubleTree by Hilton Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at DoubleTree by Hilton Surabaya?
The standard check-in time at DoubleTree by Hilton Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of DoubleTree by Hilton Surabaya?
DoubleTree by Hilton Surabaya has a 5.0-star rating.
How many floors does DoubleTree by Hilton Surabaya have?
DoubleTree by Hilton Surabaya has 23.
How many rooms are available at DoubleTree by Hilton Surabaya?
DoubleTree by Hilton Surabaya has 310.
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DoubleTree by Hilton Surabaya reviews and ratings

9.0
Exceptional
From 1,677 reviews
Provided by travellers on
Cleanliness

9.2

Room Comfort

9.1

Meal

9.0

Location

9.2

Service and Facilites

9.1

People often mention about DoubleTree by Hilton Surabaya
All
Distance to City Center (117)
Room Space (112)
Bedroom (112)
Staff Friendliness (110)
Bathroom (105)
Ambiance (102)
Hotel Area (99)
Variety (91)
Surroundings (88)
Family Friendly (87)
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Traveller Reviews DoubleTree by Hilton Surabaya

Number of reviews per page
20
40
Customer reviews
D***h
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 17 hour(s) ago
Booked for my boss and no complaint for this hotel.
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S***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
Really like the hotel in terms of location too 🤍
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E***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
A pleasant experience, also suitable for business trips.
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L***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Highly recommended, centrally located, comfortable and quiet hotel.
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w***i
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
A good place to stay. The facilities, services, etc., were good! And super strategic for any city hustle. Love it.
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S***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
It was an awesome experience. The staff is very helpful and friendly. 10/10 for family trip
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A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The staff is friendly, kind, and the hotel is really comfortable ❤️
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Aldo I.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The staff were very friendly and accommodating. As we arrived in the middle of the night, the reception made our check-in a breeze. And also honorable mention to the housekeeping/roomboy team named Kak Thalhah as he/she made our room very clean, and even exchanging some little notes every day with my daughter and made some beautiful swan with the towel, and that made my daughter very very happy! Keep up the good work!
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Accommodation's Reply
29 Aug 2026
Dear Aldo, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
B***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Everything was excellent, only the parking building access was very poor.
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Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
b***n
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
Overall, the room was good and the hotel was very clean. The breakfast was adequate.
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1 people find it helpful
Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
Feilicia H.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
Breakfast was complete and quite tasty. Security and reception were friendly, but only the room service staff occasionally greeted and smiled, but otherwise, they rarely encountered customers. 😊
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1 people find it helpful
Accommodation's Reply
29 Aug 2026
Dear Fellicia, Thank you for your wonderful rating and valuable feedback. We are delighted that you enjoyed our breakfast and the warm service from our Security and Reception teams. We also appreciate your comments regarding the consistency of our team’s friendliness and will continue to reinforce this with all departments. We look forward to welcoming you back for an even better stay. Warm regards, DoubleTree by Hilton Surabaya Team
J***y
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
Excellent service from the staff. We were upgraded because the room we booked wasn't available for non-smoking. It's located on a central tourist street, and it's also very close to the mall. We really enjoyed staying here.
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Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
D***y
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The location is great, very close to downtown, the rooms are very spacious and luxurious ❤️
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Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
Jovan E. L.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Really nice hotel and very clean.
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Accommodation's Reply
29 Aug 2026
Dear Jovan, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
Fenny C. M.
icon-Business
Business
icon-origin-TRAVELOKA
9.3
/10
Reviewed 11 week(s) ago
The front desk staff at the restaurant were very friendly and efficient, but the floor staff were less responsive.
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Accommodation's Reply
29 Aug 2026
Dear Fenny, Thank you for your positive rating and for sharing your feedback. We are pleased to know that you found our Front Desk and restaurant team friendly and efficient. We also appreciate your comment regarding the responsiveness of our floor team, and we will use this as an opportunity to further improve our service. We look forward to welcoming you back for an even better experience. Warm regards, DoubleTree by Hilton Surabaya Team
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Domu M. F.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 12 week(s) ago
The staff is friendly, the hotel and rooms are clean but the surrounding location is less pleasant.
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Accommodation's Reply
29 Aug 2026
Dear Domu, Thank you for sharing your feedback. We are delighted to know that you appreciated our friendly team and found the hotel and your room clean and comfortable. We also appreciate your comments regarding the surrounding area. Your feedback is valuable to us as we continuously work to enhance the overall guest experience. We look forward to welcoming you back to DoubleTree by Hilton Surabaya. Warm regards, DoubleTree by Hilton Surabaya Team
Wibowo A. S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Very impressive and enjoyable.
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Accommodation's Reply
29 Aug 2026
Dear Wibowo, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
Maydina A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Thank you Double Three for a truly memorable stay. Coincidentally, on July 5th, during breakfast for my son's 4th birthday, the staff helped arrange a small surprise. My son was happy, and so were his parents. The evening was also enjoyable, enjoying the culinary delights on Jl. Tunjungan. God willing, I will definitely stay here again next time.
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1 people find it helpful
Accommodation's Reply
29 Aug 2026
Dear Maydina, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
Good place and nice room for relaxing our minds. Good experience to stay in this hotel due to generous staff. The location is in the middle of the shopping center.
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Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
N***A
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
Thoughtful staff. Wonderful surprise and treats for my little one. Thank you Ms. Lidia and Mr. Ravi.
Find this review helpful?
Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
Number of reviews per page
20
40

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Exterior 4 DoubleTree by Hilton Surabaya

Disclaimer

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