DoubleTree by Hilton Surabaya

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9.0
/10
Exceptional
1,822 reviews

What Guests Say About Their Stay

w***i

9.4
/ 10
A good place to stay. The facilities, services, etc., were good! And super strategic for any city hustle. Love it.

S***y

9.4
/ 10
It was an awesome experience. The staff is very helpful and friendly. 10/10 for family trip

J***y

9.4
/ 10
Excellent service from the staff. We were upgraded because the room we booked wasn't available for non-smoking. It's located on a central tourist street, and it's also very close to the mall. We really enjoyed staying here.
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Maydina A.

10.0
/ 10
Thank you Double Three for a truly memorable stay. Coincidentally, on July 5th, during breakfast for my son's 4th birthday, the staff helped arrange a small surprise. My son was happy, and so were his parents. The evening was also enjoyable, enjoying the culinary delights on Jl. Tunjungan. God willing, I will definitely stay here again next time.
See original

N***A

8.5
/ 10
Thoughtful staff. Wonderful surprise and treats for my little one. Thank you Ms. Lidia and Mr. Ravi.
In the Area
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Jl. Tunjungan 12 East Java, 60275, Genteng, Surabaya, Jawa Timur, Indonesia

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
DoubleTree by Hilton Surabaya is a hotel is located at Genteng. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around DoubleTree by Hilton Surabaya

Jl. Tunjungan 12 East Java, 60275, Genteng, Surabaya, Jawa Timur, Indonesia
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Lobby DoubleTree by Hilton Surabaya
Lobby 2 DoubleTree by Hilton Surabaya

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DoubleTree by Hilton Surabaya Rates per Night

DoubleTree by Hilton Surabaya room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best DoubleTree by Hilton Surabaya hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

DoubleTree by Hilton Surabaya Location & Address

DoubleTree by Hilton Surabaya is located at Jl. Tunjungan 12 East Java, 60275, Genteng, Surabaya, Jawa Timur, Indonesia. It's situated in the Surabaya area of Indonesia, known for its vibrant atmosphere and historical sites. The hotel address is Jl. Tunjungan No.12, Genteng, Surabaya, Jawa Timur 60275, Indonesia. The hotel is approximately 2 km from the city center.

How to go to DoubleTree by Hilton Surabaya from Airport

Arranging your hotel transfer from the airport to hotel can be a breeze. Here are a few options to consider for your journey from Juanda International Airport (SUB) to DoubleTree by Hilton Surabaya.

  • Taxi (Most Direct): A taxi is the most straightforward option, taking you directly from the airport to the hotel. You can find taxi counters at the arrival hall.
  • Ride Hailing (Convenient): Ride hailing services like Traveloka offer a convenient way to get to the hotel. Simply book a ride through the app upon arrival.
  • Airport Bus (Budget-Friendly): The DAMRI airport bus offers a more affordable option. Look for the bus heading towards the city center and alight at a stop near Tunjungan Plaza, which is a short walk to the hotel.
  • Private Car Rental (Comfortable): Several car rental companies operate at Juanda International Airport. This option provides flexibility if you plan to explore Surabaya and its surroundings.

Tips: For the most convenient route, consider using a ride hailing service or a taxi. They offer door-to-door service and can navigate the Surabaya traffic efficiently.

DoubleTree by Hilton Surabaya Reviews & Summary

Discovering all about hotel experiences before you book is essential. Hotel reviews offer valuable insights, helping you make the right choice for your stay. DoubleTree by Hilton Surabaya consistently receives positive feedback for its excellent service and prime location.

Guests love the hotel's central location, making it easy to explore Surabaya's attractions. The comfortable rooms, delicious breakfast buffet, and rooftop pool are also frequently praised. A standout feature is the warm hospitality of the staff, who go above and beyond to ensure a memorable stay.

Here's a snippet from a recent review: "The DoubleTree in Surabaya exceeded my expectations! The staff were incredibly friendly and helpful, the room was spacious and well-appointed, and the location was perfect for exploring the city. I highly recommend this hotel!"

DoubleTree by Hilton Surabaya Room Types Available

Choosing the right hotel room type can significantly enhance your stay. Understanding the categories of hotel rooms available at DoubleTree by Hilton Surabaya ensures you find the perfect fit for your needs. Here's a breakdown of the different hotel bedroom types you can choose from:

  • Guest Room: These rooms offer comfortable accommodations with city views, available in smoking and non-smoking options. They typically feature a king-size bed or two twin beds, and a bathroom with a shower.
  • Deluxe Room: Offering more space and enhanced amenities, Deluxe Rooms provide a relaxing retreat. Some rooms include bathtubs, while others have bidets.
  • Executive Room: Located on higher floors, Executive Rooms offer panoramic city views and access to the Executive Lounge.
  • Suites: For the ultimate in luxury, Suites feature separate living areas, bedrooms, and bathrooms. Some suites include bathtubs and bidets.
  • Accessible Rooms: Designed for guests with mobility needs, these rooms offer wider doorways, grab bars, and accessible bathrooms.

Please note that DoubleTree by Hilton Surabaya is not a pet-friendly hotel. Additional charges may apply for extra beds or cribs.

Hotel Facilities in DoubleTree by Hilton Surabaya

Exploring the hotel amenities can make your stay more enjoyable. DoubleTree by Hilton Surabaya offers a range of hotel facilities catering to both adults and children. Here's a list of what you can expect:

  • Rooftop Swimming Pool: Enjoy stunning city views while taking a refreshing dip. Open daily from 7:00 AM to 7:00 PM.
  • Fitness Center: Stay active with state-of-the-art equipment. Open 24 hours.
  • Kids' Club: Keep the little ones entertained with supervised activities and games. Open from 9:00 AM to 6:00 PM.
  • Spa: Indulge in a relaxing massage or treatment. Prices vary depending on the service.
  • Business Center: Stay connected with computers, printers, and meeting rooms.
  • Executive Lounge: Enjoy complimentary breakfast, snacks, and drinks (available for Executive Room guests).

Hotel Buffet or Restaurant/Cafe in DoubleTree by Hilton Surabaya

Discovering the hotel buffet and dining options is a treat for food lovers. DoubleTree by Hilton Surabaya boasts several excellent choices for your culinary pleasure. Here's a glimpse of what's on offer:

  • Makan Kitchen: This hotel restaurant offers a diverse buffet spread featuring Indonesian, Asian, and Western cuisines. The hotel buffet breakfast is priced at approximately SGD 30 per person. Open for breakfast, lunch, and dinner.
  • Cloud 22 Rooftop Bar: Enjoy cocktails and light bites with panoramic city views. Prices for cocktails start at SGD 15. Open from 5:00 PM to 1:00 AM.
  • The Koffee: A cozy hotel cafe serving coffee, tea, pastries, and light snacks. Prices range from SGD 5 to SGD 10. Open from 7:00 AM to 10:00 PM.

Don't miss the signature dish at Makan Kitchen: Nasi Goreng Jawa, a flavorful Javanese fried rice.

DoubleTree by Hilton Surabaya Airport pickups and How to Book

Arranging hotels with airport shuttle services can simplify your travel. DoubleTree by Hilton Surabaya offers a convenient hotel to airport transfer service for its guests.

To book an airport pick-up, contact the hotel directly at least 24 hours in advance. Provide your flight details, including arrival time and flight number. The hotel will arrange for a driver to meet you at the airport. Alternatively, you can book a ride hailing service via Traveloka upon arrival at Juanda International Airport (SUB).

Nearby MRT Station & Bus Stops

Navigating Surabaya using public transport is easy with nearby MRT and bus stops. Here are some options for getting around from DoubleTree by Hilton Surabaya:

  • MRT Station: The nearest MRT station is the Surabaya Gubeng Station, approximately 3 km from the hotel.
  • Bus Stops: Several bus stops are located along Jalan Tunjungan, right outside the hotel. These bus stops are served by various Trans Semanggi Suroboyo routes.

To use the public transport system, you can purchase an electronic money card (e-money) from convenience stores or banks. These cards can be topped up and used to pay for fares on buses and the MRT.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities to enjoy with your family? Surabaya offers a variety of nearby places to go that are perfect for kids. Here are some nearby sightseeing places and things to see nearby:

  • Surabaya Zoo (Kebun Binatang Surabaya): One of the oldest and largest zoos in Southeast Asia, featuring a diverse collection of animals. Located approximately 6 km from the hotel. Entry price: SGD 5 per person.
  • Ciputra Waterpark: A thrilling waterpark with various slides and pools. Located approximately 20 km from the hotel. Entry price: SGD 15 per person.
  • Suroboyo Carnival Park: An amusement park with rides, games, and attractions. Located approximately 10 km from the hotel. Entry price: SGD 8 per person.
  • House of Sampoerna: A museum showcasing the history of kretek (clove cigarettes) in Indonesia. Located approximately 4 km from the hotel. Free entry.
  • Tunjungan Plaza: A large shopping mall with a cinema, arcade, and various dining options. Located adjacent to the hotel. Free entry (charges apply for activities).

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near DoubleTree by Hilton Surabaya (Surabaya)

Exploring the nearby dining scene is a must when visiting Surabaya. From local food to international flavors, there are plenty of food eatiries near me to satisfy your cravings. Here are some nearby dining options:

Cafes/Restaurants:

  • Bon Ami Restaurant: A popular spot for Indonesian and European cuisine.
  • Carpentier Kitchen: Known for its delicious cakes, pastries, and coffee.
  • Layar Seafood: A seafood restaurant offering fresh catches and flavorful dishes.

Local Street Food:

  • Sate Klopo Ondomohen: Grilled coconut satay, a Surabaya specialty.
  • Rawon Setan: A rich and flavorful beef soup.
  • Lontong Balap: A traditional rice cake dish with bean sprouts and tofu.
  • Tahu Tek Tek: Fried tofu with peanut sauce and shrimp paste.
  • Rujak Cingur: A unique salad with boiled cow lips and vegetables.

Shopping places near DoubleTree by Hilton Surabaya (Surabaya)

Indulge in some retail therapy at the nearby shopping destinations. Surabaya offers a variety of shops near me, from department stores near me to bustling markets. Here are some nearby shopping options:

  • Tunjungan Plaza: Located right next to the hotel, this mall near hotel features a wide range of international and local brands, a cinema, and a food court.
  • Grand City Mall: A large shopping mall with department stores, boutiques, and entertainment options.
  • Pasar Atom: A traditional market offering a variety of goods, including textiles, clothing, and souvenirs.

Other Places to Stay Near DoubleTree by Hilton Surabaya

Looking for alternative accommodations? Surabaya offers a range of hotels to suit different budgets and preferences. Here are some other places to stay near DoubleTree by Hilton Surabaya:

Luxury/5–6 Star Hotels Nearby:

  • Shangri-La Hotel, Surabaya: A luxurious hotel with excellent facilities and service.
  • JW Marriott Hotel Surabaya: A sophisticated hotel with a rooftop pool and multiple dining options.
  • The Westin Surabaya: A modern hotel connected to a shopping mall.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-Star Hotels Nearby:

  • Wyndham Surabaya: A comfortable hotel with a large outdoor pool.
  • Four Points by Sheraton Surabaya: A stylish hotel with a convenient location.
  • Hotel Majapahit Surabaya - MGallery: A historic hotel with beautiful architecture.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-Star Hotels Nearby:

  • Pop! Hotel Gubeng Surabaya: A budget-friendly hotel with a central location.
  • Amaris Hotel Embong Malang Surabaya: A simple and clean hotel with essential amenities.
  • Quest Hotel Surabaya: A modern hotel with comfortable rooms.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Finding the perfect hotel is crucial for a memorable trip, and DoubleTree by Hilton Surabaya offers a fantastic base for exploring Surabaya. With its prime location, excellent facilities, and comfortable accommodations, it's an ideal choice for both business and leisure travellers. Check hotel availability and make your hotel reservations today!

Don't miss out on the opportunity to experience the best of Surabaya. Book your room booking now through Traveloka for exclusive deals and promotions. Start planning your trip today and discover the wonders of Indonesia!

Explore more options and book cheap hotels in Indonesia or find cheap hotels nearby for your next adventure.

All facilities in DoubleTree by Hilton Surabaya

Bar, Cafe and Lounge DoubleTree by Hilton Surabaya
Bar, Cafe and Lounge
Swimming Pool DoubleTree by Hilton Surabaya
Swimming Pool
Fitness Center DoubleTree by Hilton Surabaya
Fitness Center
Functional Hall DoubleTree by Hilton Surabaya
Functional Hall
Common Space DoubleTree by Hilton Surabaya
Common Space

Things to Do

  • Children play area
  • Fitness center
  • Health club
  • Outdoor pool

Sports and Recreations

  • Fishing
  • Game room
  • Golf
  • Tennis

Public Facilities

  • Coffee shop
  • Elevator
  • Room service

General

  • AC
  • Swimming pool

Accessibilty

  • Accessibility equipment
  • Accessible parking

Food and Drinks

  • Bar

Transportation

  • Parking with surcharge

Connectivity

  • WiFi (surcharge)

Hotel Services

  • 24-hour Receptionist

Nearby Facilities

  • ATM/Banking

Accommodation Policy & General Information in DoubleTree by Hilton Surabaya

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Available rooms at DoubleTree by Hilton Surabaya
310
Number of floors in DoubleTree by Hilton Surabaya
23
Another facilities in DoubleTree by Hilton Surabaya
Children play area, Fitness center, Health club, Outdoor pool, Fishing

Frequently asked question in DoubleTree by Hilton Surabaya

What are available facilities at DoubleTree by Hilton Surabaya?
There are top facilites at DoubleTree by Hilton Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at DoubleTree by Hilton Surabaya?
The standard check-in time at DoubleTree by Hilton Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of DoubleTree by Hilton Surabaya
DoubleTree by Hilton Surabaya has a 5.0-star rating.
How many floors does DoubleTree by Hilton Surabaya have?
DoubleTree by Hilton Surabaya has 23.
How many rooms are available at DoubleTree by Hilton Surabaya
DoubleTree by Hilton Surabaya has 310.
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More Reviews from Other Guests in DoubleTree by Hilton Surabaya

9.0
Exceptional
From 1,669 reviews
Provided by travelers on
Cleanliness

9.2

Room Comfort

9.1

Meal

9.1

Location

9.2

Service and Facilites

9.1

People often mention about DoubleTree by Hilton Surabaya
All
Distance to City Center (114)
Room Space (111)
Bedroom (110)
Staff Friendliness (108)
Bathroom (103)
Ambiance (99)
Hotel Area (97)
Variety (90)
Surroundings (88)
Family Friendly (86)
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Traveler Reviews DoubleTree by Hilton Surabaya

Number of reviews per page
20
40
Customer reviews
w***i
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 day(s) ago
A good place to stay. The facilities, services, etc., were good! And super strategic for any city hustle. Love it.
Find this review helpful?
S***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
It was an awesome experience. The staff is very helpful and friendly. 10/10 for family trip
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A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The staff is friendly, kind, and the hotel is really comfortable ❤️
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Aldo I.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The staff were very friendly and accommodating. As we arrived in the middle of the night, the reception made our check-in a breeze. And also honorable mention to the housekeeping/roomboy team named Kak Thalhah as he/she made our room very clean, and even exchanging some little notes every day with my daughter and made some beautiful swan with the towel, and that made my daughter very very happy! Keep up the good work!
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Accommodation's Reply
29 Aug 2026
Dear Aldo, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
B***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Everything was excellent, only the parking building access was very poor.
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Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
b***n
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
Overall, the room was good and the hotel was very clean. The breakfast was adequate.
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Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
Feilicia H.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
Breakfast was complete and quite tasty. Security and reception were friendly, but only the room service staff occasionally greeted and smiled, but otherwise, they rarely encountered customers. 😊
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Accommodation's Reply
29 Aug 2026
Dear Fellicia, Thank you for your wonderful rating and valuable feedback. We are delighted that you enjoyed our breakfast and the warm service from our Security and Reception teams. We also appreciate your comments regarding the consistency of our team’s friendliness and will continue to reinforce this with all departments. We look forward to welcoming you back for an even better stay. Warm regards, DoubleTree by Hilton Surabaya Team
J***y
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
Excellent service from the staff. We were upgraded because the room we booked wasn't available for non-smoking. It's located on a central tourist street, and it's also very close to the mall. We really enjoyed staying here.
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Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
D***y
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The location is great, very close to downtown, the rooms are very spacious and luxurious ❤️
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Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
Jovan E. L.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Really nice hotel and very clean.
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Accommodation's Reply
29 Aug 2026
Dear Jovan, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
Fenny C. M.
icon-Business
Business
icon-origin-TRAVELOKA
9.3
/10
Reviewed 9 week(s) ago
The front desk staff at the restaurant were very friendly and efficient, but the floor staff were less responsive.
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Accommodation's Reply
29 Aug 2026
Dear Fenny, Thank you for your positive rating and for sharing your feedback. We are pleased to know that you found our Front Desk and restaurant team friendly and efficient. We also appreciate your comment regarding the responsiveness of our floor team, and we will use this as an opportunity to further improve our service. We look forward to welcoming you back for an even better experience. Warm regards, DoubleTree by Hilton Surabaya Team
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Domu M. F.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 9 week(s) ago
The staff is friendly, the hotel and rooms are clean but the surrounding location is less pleasant.
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Accommodation's Reply
29 Aug 2026
Dear Domu, Thank you for sharing your feedback. We are delighted to know that you appreciated our friendly team and found the hotel and your room clean and comfortable. We also appreciate your comments regarding the surrounding area. Your feedback is valuable to us as we continuously work to enhance the overall guest experience. We look forward to welcoming you back to DoubleTree by Hilton Surabaya. Warm regards, DoubleTree by Hilton Surabaya Team
Wibowo A. S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Very impressive and enjoyable.
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Accommodation's Reply
29 Aug 2026
Dear Wibowo, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
Maydina A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Thank you Double Three for a truly memorable stay. Coincidentally, on July 5th, during breakfast for my son's 4th birthday, the staff helped arrange a small surprise. My son was happy, and so were his parents. The evening was also enjoyable, enjoying the culinary delights on Jl. Tunjungan. God willing, I will definitely stay here again next time.
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1 people find it helpful
Accommodation's Reply
29 Aug 2026
Dear Maydina, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
Good place and nice room for relaxing our minds. Good experience to stay in this hotel due to generous staff. The location is in the middle of the shopping center.
Find this review helpful?
Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
N***A
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Thoughtful staff. Wonderful surprise and treats for my little one. Thank you Ms. Lidia and Mr. Ravi.
Find this review helpful?
Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
Very good affordable hotel, strategic location, close to city attractions. The mattress is one of the best, comparable to a 5-star hotel in Surabaya.
1 people find it helpful
Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
Septiano I. A.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
I've checked in here many times and never been disappointed, bro. Good service.
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1 people find it helpful
Accommodation's Reply
29 Aug 2026
Dear Septiano, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
A***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
Room is quite big and nice hospitality.
1 people find it helpful
Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Thank you for your good rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
priscila O.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 13 week(s) ago
The best hotel in Tunjungan, thank you for your service.
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Accommodation's Reply
29 Aug 2026
Dear Priscila, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
Number of reviews per page
20
40

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Exterior 4 DoubleTree by Hilton Surabaya

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.0
Exceptional
From 1,669 reviews
Provided by travelers on
Cleanliness

9.2

Room Comfort

9.1

Meal

9.1

Location

9.2

Service and Facilites

9.1

People often mention about DoubleTree by Hilton Surabaya
All
Distance to City Center (114)
Room Space (111)
Bedroom (110)
Staff Friendliness (108)
Bathroom (103)
Ambiance (99)
Hotel Area (97)
Variety (90)
Surroundings (88)
Family Friendly (86)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews DoubleTree by Hilton Surabaya

Number of reviews per page
20
40
Customer reviews
w***i
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 day(s) ago
A good place to stay. The facilities, services, etc., were good! And super strategic for any city hustle. Love it.
Find this review helpful?
S***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
It was an awesome experience. The staff is very helpful and friendly. 10/10 for family trip
Find this review helpful?
A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The staff is friendly, kind, and the hotel is really comfortable ❤️
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Aldo I.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The staff were very friendly and accommodating. As we arrived in the middle of the night, the reception made our check-in a breeze. And also honorable mention to the housekeeping/roomboy team named Kak Thalhah as he/she made our room very clean, and even exchanging some little notes every day with my daughter and made some beautiful swan with the towel, and that made my daughter very very happy! Keep up the good work!
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Accommodation's Reply
29 Aug 2026
Dear Aldo, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
B***i
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10.0
/10
Reviewed 5 week(s) ago
Everything was excellent, only the parking building access was very poor.
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Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
b***n
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9.7
/10
Reviewed 6 week(s) ago
Overall, the room was good and the hotel was very clean. The breakfast was adequate.
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Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
Feilicia H.
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9.4
/10
Reviewed 7 week(s) ago
Breakfast was complete and quite tasty. Security and reception were friendly, but only the room service staff occasionally greeted and smiled, but otherwise, they rarely encountered customers. 😊
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Accommodation's Reply
29 Aug 2026
Dear Fellicia, Thank you for your wonderful rating and valuable feedback. We are delighted that you enjoyed our breakfast and the warm service from our Security and Reception teams. We also appreciate your comments regarding the consistency of our team’s friendliness and will continue to reinforce this with all departments. We look forward to welcoming you back for an even better stay. Warm regards, DoubleTree by Hilton Surabaya Team
J***y
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
Excellent service from the staff. We were upgraded because the room we booked wasn't available for non-smoking. It's located on a central tourist street, and it's also very close to the mall. We really enjoyed staying here.
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Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
D***y
icon-Business
Business
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10.0
/10
Reviewed 8 week(s) ago
The location is great, very close to downtown, the rooms are very spacious and luxurious ❤️
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Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
Jovan E. L.
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10.0
/10
Reviewed 8 week(s) ago
Really nice hotel and very clean.
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Accommodation's Reply
29 Aug 2026
Dear Jovan, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
Fenny C. M.
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Business
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9.3
/10
Reviewed 9 week(s) ago
The front desk staff at the restaurant were very friendly and efficient, but the floor staff were less responsive.
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Accommodation's Reply
29 Aug 2026
Dear Fenny, Thank you for your positive rating and for sharing your feedback. We are pleased to know that you found our Front Desk and restaurant team friendly and efficient. We also appreciate your comment regarding the responsiveness of our floor team, and we will use this as an opportunity to further improve our service. We look forward to welcoming you back for an even better experience. Warm regards, DoubleTree by Hilton Surabaya Team
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Domu M. F.
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Leisure
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8.4
/10
Reviewed 9 week(s) ago
The staff is friendly, the hotel and rooms are clean but the surrounding location is less pleasant.
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Accommodation's Reply
29 Aug 2026
Dear Domu, Thank you for sharing your feedback. We are delighted to know that you appreciated our friendly team and found the hotel and your room clean and comfortable. We also appreciate your comments regarding the surrounding area. Your feedback is valuable to us as we continuously work to enhance the overall guest experience. We look forward to welcoming you back to DoubleTree by Hilton Surabaya. Warm regards, DoubleTree by Hilton Surabaya Team
Wibowo A. S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Very impressive and enjoyable.
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Accommodation's Reply
29 Aug 2026
Dear Wibowo, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
Maydina A.
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Staycation
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10.0
/10
Reviewed 10 week(s) ago
Thank you Double Three for a truly memorable stay. Coincidentally, on July 5th, during breakfast for my son's 4th birthday, the staff helped arrange a small surprise. My son was happy, and so were his parents. The evening was also enjoyable, enjoying the culinary delights on Jl. Tunjungan. God willing, I will definitely stay here again next time.
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1 people find it helpful
Accommodation's Reply
29 Aug 2026
Dear Maydina, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
Verified Traveler
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9.4
/10
Reviewed 10 week(s) ago
Good place and nice room for relaxing our minds. Good experience to stay in this hotel due to generous staff. The location is in the middle of the shopping center.
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Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
N***A
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Thoughtful staff. Wonderful surprise and treats for my little one. Thank you Ms. Lidia and Mr. Ravi.
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Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
Verified Traveler
icon-Leisure
Leisure
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9.7
/10
Reviewed 11 week(s) ago
Very good affordable hotel, strategic location, close to city attractions. The mattress is one of the best, comparable to a 5-star hotel in Surabaya.
1 people find it helpful
Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
Septiano I. A.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
I've checked in here many times and never been disappointed, bro. Good service.
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1 people find it helpful
Accommodation's Reply
29 Aug 2026
Dear Septiano, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
A***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
Room is quite big and nice hospitality.
1 people find it helpful
Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Thank you for your good rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
priscila O.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 13 week(s) ago
The best hotel in Tunjungan, thank you for your service.
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Accommodation's Reply
29 Aug 2026
Dear Priscila, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
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