DoubleTree by Hilton Surabaya

Hotels
8.9
/10
Very Good
1,481 reviews

What Guests Say About Their Stay

Distance To City Center (75)
Staff Friendliness (73)
Room Space (68)
Hotel Area (68)
R***a
10.0
/ 10
The room was exceptionally clean, and it made for a comfortable stay. The amenities were also well-maintained, contributing to a pleasant experience. Breakfast offered a wide variety, and each item was delicious and well-prepared. Its convenient location made it easy to walk to many places. Overall, it was a wonderful experience.
R***a
10.0
/ 10
The room was exceptionally clean, and it made for a comfortable stay. The amenities were also well-maintained, contributing to a pleasant experience. Breakfast offered a wide variety, and each item was delicious and well-prepared. Its convenient location made it easy to walk to many places. Overall, it was a wonderful experience.
Pilipus H. J.
10.0
/ 10
One of the best new hotel. The staff was very friendly and amazingly some of them asked my name and everytime I met them they called me with my name. It was a great effort. The food taste was standard for 5 star hotel (I tried in room dining and makan kitchen) but the portion was so great. This is the first time I ate in room dining in hotel and really full. The breakfast is really complete most of everything was there except smoked salmon (but its okay it just my preference). The room was spacious. I was not stay at suite but the room was spacious. The amanities was great, but it supose to have pairs of everything since my booking is for 2 pax. But I only have one and need to request (but they just came right away). Location was great. At the city center. Near with local street food and mall. Definitely will come back again.
Suryadi S.
8.5
/ 10
I super like this hotel. So modern interior. Big space. Great Bed and pillow. Really recommended.
Enrico S. P.
8.5
/ 10
It was a nice staycation at DoubleTree. It’s located downtown. However, the street might be busy at noon due to traffic. But overall, I like staying and spending my weekend here. The bedroom is nice. I really like the heavy banquet so it’s perfectly wrapped and make myself warm during night. One thing that DoubleTree should be paying attention to, is the breakfast time. I didn't see any gloves provided by the staff. Guest could easily take the food without any gloves on, and with this pandemic situation, I felt unsafe and insecure to eat. Even though hand sanitizer are nearby, but still…. So hope doubletree can consider to provide plastic gloves
In the Area
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Jl. Tunjungan 12 East Java, 60275, Genteng, Surabaya, Jawa Timur, Indonesia

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
DoubleTree by Hilton Surabaya is a hotel in a good neighborhood, which is located at Genteng. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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Jl. Tunjungan 12 East Java, 60275, Genteng, Surabaya, Jawa Timur, Indonesia
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DoubleTree by Hilton Surabaya Rates per Night

DoubleTree by Hilton Surabaya room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best DoubleTree by Hilton Surabaya hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

DoubleTree by Hilton Surabaya Location & Address

DoubleTree by Hilton Surabaya is located at Jl. Tunjungan 12 East Java, 60275, Genteng, Surabaya, Jawa Timur, Indonesia. It's situated in the Surabaya area of Indonesia, known for its vibrant atmosphere and historical sites. The hotel address is Jl. Tunjungan No.12, Genteng, Surabaya, Jawa Timur 60275, Indonesia. The hotel is approximately 2 km from the city center.

How to go to DoubleTree by Hilton Surabaya from Airport

Arranging your hotel transfer from the airport to hotel can be a breeze. Here are a few options to consider for your journey from Juanda International Airport (SUB) to DoubleTree by Hilton Surabaya.

  • Taxi (Most Direct):

    A taxi is the most straightforward option, taking you directly from the airport to the hotel. You can find taxi counters at the arrival hall.
  • Ride Hailing (Convenient):

    Ride hailing services like Traveloka offer a convenient way to get to the hotel. Simply book a ride through the app upon arrival.
  • Airport Bus (Budget-Friendly):

    The DAMRI airport bus offers a more affordable option. Look for the bus heading towards the city center and alight at a stop near Tunjungan Plaza, which is a short walk to the hotel.
  • Private Car Rental (Comfortable):

    Several car rental companies operate at Juanda International Airport. This option provides flexibility if you plan to explore Surabaya and its surroundings.

Tips:

For the most convenient route, consider using a ride hailing service or a taxi. They offer door-to-door service and can navigate the Surabaya traffic efficiently.

DoubleTree by Hilton Surabaya Reviews & Summary

Discovering all about hotel experiences before you book is essential. Hotel reviews offer valuable insights, helping you make the right choice for your stay. DoubleTree by Hilton Surabaya consistently receives positive feedback for its excellent service and prime location.

Guests love the hotel's central location, making it easy to explore Surabaya's attractions. The comfortable rooms, delicious breakfast buffet, and rooftop pool are also frequently praised. A standout feature is the warm hospitality of the staff, who go above and beyond to ensure a memorable stay.

Here's a snippet from a recent review: "The DoubleTree in Surabaya exceeded my expectations! The staff were incredibly friendly and helpful, the room was spacious and well-appointed, and the location was perfect for exploring the city. I highly recommend this hotel!"

DoubleTree by Hilton Surabaya Room Types Available

Choosing the right hotel room type can significantly enhance your stay. Understanding the categories of hotel rooms available at DoubleTree by Hilton Surabaya ensures you find the perfect fit for your needs. Here's a breakdown of the different hotel bedroom types you can choose from:

  • Guest Room:

    These rooms offer comfortable accommodations with city views, available in smoking and non-smoking options. They typically feature a king-size bed or two twin beds, and a bathroom with a shower.
  • Deluxe Room:

    Offering more space and enhanced amenities, Deluxe Rooms provide a relaxing retreat. Some rooms include bathtubs, while others have bidets.
  • Executive Room:

    Located on higher floors, Executive Rooms offer panoramic city views and access to the Executive Lounge.
  • Suites:

    For the ultimate in luxury, Suites feature separate living areas, bedrooms, and bathrooms. Some suites include bathtubs and bidets.
  • Accessible Rooms:

    Designed for guests with mobility needs, these rooms offer wider doorways, grab bars, and accessible bathrooms.

Please note that DoubleTree by Hilton Surabaya is not a pet-friendly hotel. Additional charges may apply for extra beds or cribs.

Hotel Facilities in DoubleTree by Hilton Surabaya

Exploring the hotel amenities can make your stay more enjoyable. DoubleTree by Hilton Surabaya offers a range of hotel facilities catering to both adults and children. Here's a list of what you can expect:

  • Rooftop Swimming Pool:

    Enjoy stunning city views while taking a refreshing dip. Open daily from 7:00 AM to 7:00 PM.
  • Fitness Center:

    Stay active with state-of-the-art equipment. Open 24 hours.
  • Kids' Club:

    Keep the little ones entertained with supervised activities and games. Open from 9:00 AM to 6:00 PM.
  • Spa:

    Indulge in a relaxing massage or treatment. Prices vary depending on the service.
  • Business Center:

    Stay connected with computers, printers, and meeting rooms.
  • Executive Lounge:

    Enjoy complimentary breakfast, snacks, and drinks (available for Executive Room guests).

Hotel Buffet or Restaurant/Cafe in DoubleTree by Hilton Surabaya

Discovering the hotel buffet and dining options is a treat for food lovers. DoubleTree by Hilton Surabaya boasts several excellent choices for your culinary pleasure. Here's a glimpse of what's on offer:

  • Makan Kitchen:

    This hotel restaurant offers a diverse buffet spread featuring Indonesian, Asian, and Western cuisines. The hotel buffet breakfast is priced at approximately SGD 30 per person. Open for breakfast, lunch, and dinner.
  • Cloud 22 Rooftop Bar:

    Enjoy cocktails and light bites with panoramic city views. Prices for cocktails start at SGD 15. Open from 5:00 PM to 1:00 AM.
  • The Koffee:

    A cozy hotel cafe serving coffee, tea, pastries, and light snacks. Prices range from SGD 5 to SGD 10. Open from 7:00 AM to 10:00 PM.

Don't miss the signature dish at Makan Kitchen: Nasi Goreng Jawa, a flavorful Javanese fried rice.

DoubleTree by Hilton Surabaya Airport pickups and How to Book

Arranging hotels with airport shuttle services can simplify your travel. DoubleTree by Hilton Surabaya offers a convenient hotel to airport transfer service for its guests.

To book an airport pick-up, contact the hotel directly at least 24 hours in advance. Provide your flight details, including arrival time and flight number. The hotel will arrange for a driver to meet you at the airport. Alternatively, you can book a ride hailing service via Traveloka upon arrival at Juanda International Airport (SUB).

Nearby MRT Station & Bus Stops

Navigating Surabaya using public transport is easy with nearby MRT and bus stops. Here are some options for getting around from DoubleTree by Hilton Surabaya:

  • MRT Station:

    The nearest MRT station is the Surabaya Gubeng Station, approximately 3 km from the hotel.
  • Bus Stops:

    Several bus stops are located along Jalan Tunjungan, right outside the hotel. These bus stops are served by various Trans Semanggi Suroboyo routes.

To use the public transport system, you can purchase an electronic money card (e-money) from convenience stores or banks. These cards can be topped up and used to pay for fares on buses and the MRT.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities to enjoy with your family? Surabaya offers a variety of nearby places to go that are perfect for kids. Here are some nearby sightseeing places and things to see nearby:

  • Surabaya Zoo (Kebun Binatang Surabaya):

    One of the oldest and largest zoos in Southeast Asia, featuring a diverse collection of animals. Located approximately 6 km from the hotel. Entry price: SGD 5 per person.
  • Ciputra Waterpark:

    A thrilling waterpark with various slides and pools. Located approximately 20 km from the hotel. Entry price: SGD 15 per person.
  • Suroboyo Carnival Park:

    An amusement park with rides, games, and attractions. Located approximately 10 km from the hotel. Entry price: SGD 8 per person.
  • House of Sampoerna:

    A museum showcasing the history of kretek (clove cigarettes) in Indonesia. Located approximately 4 km from the hotel. Free entry.
  • Tunjungan Plaza:

    A large shopping mall with a cinema, arcade, and various dining options. Located adjacent to the hotel. Free entry (charges apply for activities).

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near DoubleTree by Hilton Surabaya (Surabaya)

Exploring the nearby dining scene is a must when visiting Surabaya. From local food to international flavors, there are plenty of food eatiries near me to satisfy your cravings. Here are some nearby dining options:

Cafes/Restaurants:

  • Bon Ami Restaurant:

    A popular spot for Indonesian and European cuisine.
  • Carpentier Kitchen:

    Known for its delicious cakes, pastries, and coffee.
  • Layar Seafood:

    A seafood restaurant offering fresh catches and flavorful dishes.

Local Street Food:

  • Sate Klopo Ondomohen:

    Grilled coconut satay, a Surabaya specialty.
  • Rawon Setan:

    A rich and flavorful beef soup.
  • Lontong Balap:

    A traditional rice cake dish with bean sprouts and tofu.
  • Tahu Tek Tek:

    Fried tofu with peanut sauce and shrimp paste.
  • Rujak Cingur:

    A unique salad with boiled cow lips and vegetables.

Shopping places near DoubleTree by Hilton Surabaya (Surabaya)

Indulge in some retail therapy at the nearby shopping destinations. Surabaya offers a variety of shops near me, from department stores near me to bustling markets. Here are some nearby shopping options:

  • Tunjungan Plaza:

    Located right next to the hotel, this mall near hotel features a wide range of international and local brands, a cinema, and a food court.
  • Grand City Mall:

    A large shopping mall with department stores, boutiques, and entertainment options.
  • Pasar Atom:

    A traditional market offering a variety of goods, including textiles, clothing, and souvenirs.

Other Places to Stay Near DoubleTree by Hilton Surabaya

Looking for alternative accommodations? Surabaya offers a range of hotels to suit different budgets and preferences. Here are some other places to stay near DoubleTree by Hilton Surabaya:

Luxury/5–6 Star Hotels Nearby:

  • Shangri-La Hotel, Surabaya:

    A luxurious hotel with excellent facilities and service.
  • JW Marriott Hotel Surabaya:

    A sophisticated hotel with a rooftop pool and multiple dining options.
  • The Westin Surabaya:

    A modern hotel connected to a shopping mall.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-Star Hotels Nearby:

  • Wyndham Surabaya:

    A comfortable hotel with a large outdoor pool.
  • Four Points by Sheraton Surabaya:

    A stylish hotel with a convenient location.
  • Hotel Majapahit Surabaya - MGallery:

    A historic hotel with beautiful architecture.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-Star Hotels Nearby:

  • Pop! Hotel Gubeng Surabaya:

    A budget-friendly hotel with a central location.
  • Amaris Hotel Embong Malang Surabaya:

    A simple and clean hotel with essential amenities.
  • Quest Hotel Surabaya:

    A modern hotel with comfortable rooms.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Finding the perfect hotel is crucial for a memorable trip, and DoubleTree by Hilton Surabaya offers a fantastic base for exploring Surabaya. With its prime location, excellent facilities, and comfortable accommodations, it's an ideal choice for both business and leisure travellers. Check hotel availability and make your hotel reservations today!

Don't miss out on the opportunity to experience the best of Surabaya. Book your room booking now through Traveloka for exclusive deals and promotions. Start planning your trip today and discover the wonders of Indonesia!

Explore more options and book cheap hotels in Indonesia or find cheap hotels nearby for your next adventure.

All facilities in DoubleTree by Hilton Surabaya

Bar, Cafe and Lounge DoubleTree by Hilton Surabaya
Bar, Cafe and Lounge
Swimming Pool DoubleTree by Hilton Surabaya
Swimming Pool
Fitness Center DoubleTree by Hilton Surabaya
Fitness Center
Functional Hall DoubleTree by Hilton Surabaya
Functional Hall
Common Space DoubleTree by Hilton Surabaya
Common Space

Things to Do

  • Children play area
  • Fitness center
  • Health club
  • Outdoor pool

Sports and Recreations

  • Fishing
  • Game room
  • Golf
  • Tennis

Public Facilities

  • Coffee shop
  • Elevator
  • Room service

General

  • AC
  • Swimming pool

Accessibilty

  • Accessibility equipment
  • Accessible parking

Food and Drinks

  • Bar

Transportation

  • Parking with surcharge

Connectivity

  • WiFi (surcharge)

Hotel Services

  • 24-hour Receptionist

Nearby Facilities

  • ATM/Banking

Accommodation Policy & General Information in DoubleTree by Hilton Surabaya

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - Before 12:00
Available rooms at DoubleTree by Hilton Surabaya
310
Number of floors in DoubleTree by Hilton Surabaya
23
Another facilities in DoubleTree by Hilton Surabaya
Children play area, Fitness center, Health club, Outdoor pool, Fishing

Frequently asked question in DoubleTree by Hilton Surabaya

What are available facilities at DoubleTree by Hilton Surabaya?
There are top facilites at DoubleTree by Hilton Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at DoubleTree by Hilton Surabaya?
The standard check-in time at DoubleTree by Hilton Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00

More Reviews from Other Guests in DoubleTree by Hilton Surabaya

8.9
Very Good
From 1,401 reviews
Provided by travelers on
Cleanliness

9.2

Room Comfort

9.1

Meal

9.0

Location

9.1

Service and Facilites

9.1

People often mention about DoubleTree by Hilton Surabaya
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Staff Friendliness (58)
Room Space (58)
Distance to City Center (57)
Hotel Area (56)
Bedroom (55)
Bathroom (53)
Ambiance (50)
Surroundings (49)
Family Friendly (46)
Variety (46)
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Traveler Reviews DoubleTree by Hilton Surabaya

Number of reviews per page
20
40
Customer reviews
W***i
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 day(s) ago
Magnificent hotel in Surabaya...
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R***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The room was exceptionally clean, and it made for a comfortable stay. The amenities were also well-maintained, contributing to a pleasant experience. Breakfast offered a wide variety, and each item was delicious and well-prepared. Its convenient location made it easy to walk to many places. Overall, it was a wonderful experience.
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R***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The room was exceptionally clean, and it made for a comfortable stay. The amenities were also well-maintained, contributing to a pleasant experience. Breakfast offered a wide variety, and each item was delicious and well-prepared. Its convenient location made it easy to walk to many places. Overall, it was a wonderful experience.
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Aries L.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
I like it,,, every time I go to Surabaya I will definitely stay at this hotel 😊
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R***a
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
The room was spacious and clean, even the towels and sheets were kept spotless. Breakfast was plentiful and delicious, and it was close to Malang's culinary spots.
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D***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Nice, comfortable, complete and delicious breakfast.
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Muhari D. N.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
I happened to get a free room upgrade promo, got some welcome cookies 😍😍🫶, the staff are all friendly, the meeting room and event are good. The location is strategic at night, it's suitable for walking around the hotel, Tunjungan Road, the night view is really cool
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+3
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Muhammad H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
Kudos to Mas Miko and Mbak Calista for providing the special request!
1 people find it helpful
I***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
First time to stay at this hotel and very impressed with all the facility and hospitality. Best!
1 people find it helpful
L***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Comfortable rooms, lots of breakfast menu choices and everything is delicious.
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p***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
It was good on every point. Recommended hotel to stay for a while in Surabaya
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L***U
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Beautiful view. Clean room. Good and friendly service. Thank you. Hopefully we can stay again next time.
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Maurits B.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
Overall a wonderful stay, all the staff were friendly and helpful. A quick check-in and out. The Cappuccino in their coffee shop was superb. Room was spacious, clean, cold AC, comfortable bed. Location in the heart of Surabaya right on Tunjungan Street and within walking distance to the biggest mall/plaza. Great breakfast selection but some of the broth (Soto Daging, Porridge broth, Chawanmusi) were too salty to my liking, other than that quality off the F and B were top notch. Pool area not too big but just enough.
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1 people find it helpful
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Gunawan P.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
comfortable room, spacious, soft mattress, heavy blanket, thick towel, soft pillow. there is a table and sofa. best
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1 people find it helpful
R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
The hotel staff is very friendly, allows late check out option, accommodates connecting room requests.
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1 people find it helpful
Bahri N.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Sometimes, especially in the evening or on weekends, traffic in front of the hotel is quite bad.
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Az Three
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
honestly this hotel is highly recommended, strategic location, delicious food and many variations, comfortable... basically top... even if there are office guests for audits or meetings we recommend here... but unfortunately on May 29, 2025 I stayed here and got very disappointing service from the receptionist... already queuing but given to the one behind me, but its okay maybe because she's a woman... but during the check-in process the others were offered free parking.. I waited when I didn't at all... really unfriendly people... terrible... terrible.... hopefully they can serve without looking at appearance or whatever
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2 people find it helpful
Yannie W.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
comfortable and delicious breakfast close to everywhere
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2 people find it helpful
Taufiq N.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Good, comfort and strategic location
1 people find it helpful
W***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Its a great hotel. Worth 5 stars
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Number of reviews per page
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Exterior 4 DoubleTree by Hilton Surabaya

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.