DoubleTree by Hilton Surabaya

Hotels
8.9
/10
Very Good
1,644 reviews

What Guests Say About Their Stay

Distance To City Center (127)
Staff Friendliness (126)
Room Space (122)
Bedroom (121)
Summarized by AI
Past guests frequently mention the DoubleTree Surabaya as a delightful place to stay, whether for family visits or business. The hotel is noted for its convenient and spacious rooms, which are well-lit and comfortable for both work and relaxation. Guests consistently praise the friendly and attentive staff, the cleanliness of the rooms, and the overall pleasant atmosphere.

S***i

9.7
/ 10
Doubletree Hilton has a very convenient room, with adequate lighting that supports me to work as well as being relaxed afterwards. The air conditioner is also easily adjusted following our needs. It is a hotel that is suitable for both business trips as well as family holidays.

Mira S.

9.4
/ 10
This was our first time staying here, and we immediately loved the service, friendliness, cleanliness of the room, and the varied and delicious breakfast. If we return to Surabaya, we will definitely stay here again.
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R***a

10.0
/ 10
The room was exceptionally clean, and it made for a comfortable stay. The amenities were also well-maintained, contributing to a pleasant experience. Breakfast offered a wide variety, and each item was delicious and well-prepared. Its convenient location made it easy to walk to many places. Overall, it was a wonderful experience.

R***a

10.0
/ 10
The room was exceptionally clean, and it made for a comfortable stay. The amenities were also well-maintained, contributing to a pleasant experience. Breakfast offered a wide variety, and each item was delicious and well-prepared. Its convenient location made it easy to walk to many places. Overall, it was a wonderful experience.

Muhari D. N.

10.0
/ 10
I happened to get a free room upgrade promo, got some welcome cookies 😍😍🫶, the staff are all friendly, the meeting room and event are good. The location is strategic at night, it's suitable for walking around the hotel, Tunjungan Road, the night view is really cool
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In the Area
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Jl. Tunjungan 12 East Java, 60275, Genteng, Surabaya, Jawa Timur, Indonesia

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
DoubleTree by Hilton Surabaya is a hotel is located at Genteng. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around DoubleTree by Hilton Surabaya

Jl. Tunjungan 12 East Java, 60275, Genteng, Surabaya, Jawa Timur, Indonesia
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DoubleTree by Hilton Surabaya Rates per Night

DoubleTree by Hilton Surabaya room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best DoubleTree by Hilton Surabaya hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

DoubleTree by Hilton Surabaya Location & Address

DoubleTree by Hilton Surabaya is located at Jl. Tunjungan 12 East Java, 60275, Genteng, Surabaya, Jawa Timur, Indonesia. It's situated in the Surabaya area of Indonesia, known for its vibrant atmosphere and historical sites. The hotel address is Jl. Tunjungan No.12, Genteng, Surabaya, Jawa Timur 60275, Indonesia. The hotel is approximately 2 km from the city center.

How to go to DoubleTree by Hilton Surabaya from Airport

Arranging your hotel transfer from the airport to hotel can be a breeze. Here are a few options to consider for your journey from Juanda International Airport (SUB) to DoubleTree by Hilton Surabaya.

  • Taxi (Most Direct):

    A taxi is the most straightforward option, taking you directly from the airport to the hotel. You can find taxi counters at the arrival hall.
  • Ride Hailing (Convenient):

    Ride hailing services like Traveloka offer a convenient way to get to the hotel. Simply book a ride through the app upon arrival.
  • Airport Bus (Budget-Friendly):

    The DAMRI airport bus offers a more affordable option. Look for the bus heading towards the city center and alight at a stop near Tunjungan Plaza, which is a short walk to the hotel.
  • Private Car Rental (Comfortable):

    Several car rental companies operate at Juanda International Airport. This option provides flexibility if you plan to explore Surabaya and its surroundings.

Tips:

For the most convenient route, consider using a ride hailing service or a taxi. They offer door-to-door service and can navigate the Surabaya traffic efficiently.

DoubleTree by Hilton Surabaya Reviews & Summary

Discovering all about hotel experiences before you book is essential. Hotel reviews offer valuable insights, helping you make the right choice for your stay. DoubleTree by Hilton Surabaya consistently receives positive feedback for its excellent service and prime location.

Guests love the hotel's central location, making it easy to explore Surabaya's attractions. The comfortable rooms, delicious breakfast buffet, and rooftop pool are also frequently praised. A standout feature is the warm hospitality of the staff, who go above and beyond to ensure a memorable stay.

Here's a snippet from a recent review: "The DoubleTree in Surabaya exceeded my expectations! The staff were incredibly friendly and helpful, the room was spacious and well-appointed, and the location was perfect for exploring the city. I highly recommend this hotel!"

DoubleTree by Hilton Surabaya Room Types Available

Choosing the right hotel room type can significantly enhance your stay. Understanding the categories of hotel rooms available at DoubleTree by Hilton Surabaya ensures you find the perfect fit for your needs. Here's a breakdown of the different hotel bedroom types you can choose from:

  • Guest Room:

    These rooms offer comfortable accommodations with city views, available in smoking and non-smoking options. They typically feature a king-size bed or two twin beds, and a bathroom with a shower.
  • Deluxe Room:

    Offering more space and enhanced amenities, Deluxe Rooms provide a relaxing retreat. Some rooms include bathtubs, while others have bidets.
  • Executive Room:

    Located on higher floors, Executive Rooms offer panoramic city views and access to the Executive Lounge.
  • Suites:

    For the ultimate in luxury, Suites feature separate living areas, bedrooms, and bathrooms. Some suites include bathtubs and bidets.
  • Accessible Rooms:

    Designed for guests with mobility needs, these rooms offer wider doorways, grab bars, and accessible bathrooms.

Please note that DoubleTree by Hilton Surabaya is not a pet-friendly hotel. Additional charges may apply for extra beds or cribs.

Hotel Facilities in DoubleTree by Hilton Surabaya

Exploring the hotel amenities can make your stay more enjoyable. DoubleTree by Hilton Surabaya offers a range of hotel facilities catering to both adults and children. Here's a list of what you can expect:

  • Rooftop Swimming Pool:

    Enjoy stunning city views while taking a refreshing dip. Open daily from 7:00 AM to 7:00 PM.
  • Fitness Center:

    Stay active with state-of-the-art equipment. Open 24 hours.
  • Kids' Club:

    Keep the little ones entertained with supervised activities and games. Open from 9:00 AM to 6:00 PM.
  • Spa:

    Indulge in a relaxing massage or treatment. Prices vary depending on the service.
  • Business Center:

    Stay connected with computers, printers, and meeting rooms.
  • Executive Lounge:

    Enjoy complimentary breakfast, snacks, and drinks (available for Executive Room guests).

Hotel Buffet or Restaurant/Cafe in DoubleTree by Hilton Surabaya

Discovering the hotel buffet and dining options is a treat for food lovers. DoubleTree by Hilton Surabaya boasts several excellent choices for your culinary pleasure. Here's a glimpse of what's on offer:

  • Makan Kitchen:

    This hotel restaurant offers a diverse buffet spread featuring Indonesian, Asian, and Western cuisines. The hotel buffet breakfast is priced at approximately SGD 30 per person. Open for breakfast, lunch, and dinner.
  • Cloud 22 Rooftop Bar:

    Enjoy cocktails and light bites with panoramic city views. Prices for cocktails start at SGD 15. Open from 5:00 PM to 1:00 AM.
  • The Koffee:

    A cozy hotel cafe serving coffee, tea, pastries, and light snacks. Prices range from SGD 5 to SGD 10. Open from 7:00 AM to 10:00 PM.

Don't miss the signature dish at Makan Kitchen: Nasi Goreng Jawa, a flavorful Javanese fried rice.

DoubleTree by Hilton Surabaya Airport pickups and How to Book

Arranging hotels with airport shuttle services can simplify your travel. DoubleTree by Hilton Surabaya offers a convenient hotel to airport transfer service for its guests.

To book an airport pick-up, contact the hotel directly at least 24 hours in advance. Provide your flight details, including arrival time and flight number. The hotel will arrange for a driver to meet you at the airport. Alternatively, you can book a ride hailing service via Traveloka upon arrival at Juanda International Airport (SUB).

Nearby MRT Station & Bus Stops

Navigating Surabaya using public transport is easy with nearby MRT and bus stops. Here are some options for getting around from DoubleTree by Hilton Surabaya:

  • MRT Station:

    The nearest MRT station is the Surabaya Gubeng Station, approximately 3 km from the hotel.
  • Bus Stops:

    Several bus stops are located along Jalan Tunjungan, right outside the hotel. These bus stops are served by various Trans Semanggi Suroboyo routes.

To use the public transport system, you can purchase an electronic money card (e-money) from convenience stores or banks. These cards can be topped up and used to pay for fares on buses and the MRT.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities to enjoy with your family? Surabaya offers a variety of nearby places to go that are perfect for kids. Here are some nearby sightseeing places and things to see nearby:

  • Surabaya Zoo (Kebun Binatang Surabaya):

    One of the oldest and largest zoos in Southeast Asia, featuring a diverse collection of animals. Located approximately 6 km from the hotel. Entry price: SGD 5 per person.
  • Ciputra Waterpark:

    A thrilling waterpark with various slides and pools. Located approximately 20 km from the hotel. Entry price: SGD 15 per person.
  • Suroboyo Carnival Park:

    An amusement park with rides, games, and attractions. Located approximately 10 km from the hotel. Entry price: SGD 8 per person.
  • House of Sampoerna:

    A museum showcasing the history of kretek (clove cigarettes) in Indonesia. Located approximately 4 km from the hotel. Free entry.
  • Tunjungan Plaza:

    A large shopping mall with a cinema, arcade, and various dining options. Located adjacent to the hotel. Free entry (charges apply for activities).

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near DoubleTree by Hilton Surabaya (Surabaya)

Exploring the nearby dining scene is a must when visiting Surabaya. From local food to international flavors, there are plenty of food eatiries near me to satisfy your cravings. Here are some nearby dining options:

Cafes/Restaurants:

  • Bon Ami Restaurant:

    A popular spot for Indonesian and European cuisine.
  • Carpentier Kitchen:

    Known for its delicious cakes, pastries, and coffee.
  • Layar Seafood:

    A seafood restaurant offering fresh catches and flavorful dishes.

Local Street Food:

  • Sate Klopo Ondomohen:

    Grilled coconut satay, a Surabaya specialty.
  • Rawon Setan:

    A rich and flavorful beef soup.
  • Lontong Balap:

    A traditional rice cake dish with bean sprouts and tofu.
  • Tahu Tek Tek:

    Fried tofu with peanut sauce and shrimp paste.
  • Rujak Cingur:

    A unique salad with boiled cow lips and vegetables.

Shopping places near DoubleTree by Hilton Surabaya (Surabaya)

Indulge in some retail therapy at the nearby shopping destinations. Surabaya offers a variety of shops near me, from department stores near me to bustling markets. Here are some nearby shopping options:

  • Tunjungan Plaza:

    Located right next to the hotel, this mall near hotel features a wide range of international and local brands, a cinema, and a food court.
  • Grand City Mall:

    A large shopping mall with department stores, boutiques, and entertainment options.
  • Pasar Atom:

    A traditional market offering a variety of goods, including textiles, clothing, and souvenirs.

Other Places to Stay Near DoubleTree by Hilton Surabaya

Looking for alternative accommodations? Surabaya offers a range of hotels to suit different budgets and preferences. Here are some other places to stay near DoubleTree by Hilton Surabaya:

Luxury/5–6 Star Hotels Nearby:

  • Shangri-La Hotel, Surabaya:

    A luxurious hotel with excellent facilities and service.
  • JW Marriott Hotel Surabaya:

    A sophisticated hotel with a rooftop pool and multiple dining options.
  • The Westin Surabaya:

    A modern hotel connected to a shopping mall.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-Star Hotels Nearby:

  • Wyndham Surabaya:

    A comfortable hotel with a large outdoor pool.
  • Four Points by Sheraton Surabaya:

    A stylish hotel with a convenient location.
  • Hotel Majapahit Surabaya - MGallery:

    A historic hotel with beautiful architecture.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-Star Hotels Nearby:

  • Pop! Hotel Gubeng Surabaya:

    A budget-friendly hotel with a central location.
  • Amaris Hotel Embong Malang Surabaya:

    A simple and clean hotel with essential amenities.
  • Quest Hotel Surabaya:

    A modern hotel with comfortable rooms.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Finding the perfect hotel is crucial for a memorable trip, and DoubleTree by Hilton Surabaya offers a fantastic base for exploring Surabaya. With its prime location, excellent facilities, and comfortable accommodations, it's an ideal choice for both business and leisure travellers. Check hotel availability and make your hotel reservations today!

Don't miss out on the opportunity to experience the best of Surabaya. Book your room booking now through Traveloka for exclusive deals and promotions. Start planning your trip today and discover the wonders of Indonesia!

Explore more options and book cheap hotels in Indonesia or find cheap hotels nearby for your next adventure.

All facilities in DoubleTree by Hilton Surabaya

Bar, Cafe and Lounge DoubleTree by Hilton Surabaya
Bar, Cafe and Lounge
Swimming Pool DoubleTree by Hilton Surabaya
Swimming Pool
Fitness Center DoubleTree by Hilton Surabaya
Fitness Center
Functional Hall DoubleTree by Hilton Surabaya
Functional Hall
Common Space DoubleTree by Hilton Surabaya
Common Space

Things to Do

  • Children play area
  • Fitness center
  • Health club
  • Outdoor pool

Sports and Recreations

  • Fishing
  • Game room
  • Golf
  • Tennis

Public Facilities

  • Coffee shop
  • Elevator
  • Room service

General

  • AC
  • Swimming pool

Accessibilty

  • Accessibility equipment
  • Accessible parking

Food and Drinks

  • Bar

Transportation

  • Parking with surcharge

Connectivity

  • WiFi (surcharge)

Hotel Services

  • 24-hour Receptionist

Nearby Facilities

  • ATM/Banking

Accommodation Policy & General Information in DoubleTree by Hilton Surabaya

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Available rooms at DoubleTree by Hilton Surabaya
310
Number of floors in DoubleTree by Hilton Surabaya
23
Another facilities in DoubleTree by Hilton Surabaya
Children play area, Fitness center, Health club, Outdoor pool, Fishing

Frequently asked question in DoubleTree by Hilton Surabaya

What are available facilities at DoubleTree by Hilton Surabaya?
There are top facilites at DoubleTree by Hilton Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at DoubleTree by Hilton Surabaya?
The standard check-in time at DoubleTree by Hilton Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of DoubleTree by Hilton Surabaya
DoubleTree by Hilton Surabaya has a 5.0-star rating.
How many floors does DoubleTree by Hilton Surabaya have?
DoubleTree by Hilton Surabaya has 23.
How many rooms are available at DoubleTree by Hilton Surabaya
DoubleTree by Hilton Surabaya has 310.
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More Reviews from Other Guests in DoubleTree by Hilton Surabaya

8.9
Very Good
From 1,552 reviews
Provided by travelers on
Cleanliness

9.2

Room Comfort

9.1

Meal

9.1

Location

9.2

Service and Facilites

9.1

Summarized by AI

Past guests frequently mention the DoubleTree Surabaya as a delightful place to stay, whether for family visits or business. The hotel is noted for its convenient and spacious rooms, which are well-lit and comfortable for both work and relaxation. Guests consistently praise the friendly and attentive staff, the cleanliness of the rooms, and the overall pleasant atmosphere.
Breakfast
Guests consistently praise the breakfast at DoubleTree Surabaya for its wide variety and delicious options. Many reviewers highlight the quality and preparation of the food, noting that it adds positively to their overall stay experience. The breakfast service is frequently mentioned as a standout feature, contributing to the hotel's reputation for excellent dining.
Family-Friendly
DoubleTree Surabaya is frequently mentioned as an ideal destination for families. Guests appreciate the hotel's welcoming vibes and family-friendly atmosphere. The spacious rooms and attentive service contribute to a comfortable stay for both adults and children. Many reviewers note the hotel is a great choice for family holidays, with amenities and services catering to all ages.
Cleanliness
The cleanliness of the rooms at DoubleTree Surabaya is consistently praised by guests. Reviewers frequently highlight that the rooms are exceptionally clean, with well-maintained amenities. Cleanliness contributes significantly to the overall comfort and pleasant experience of the stay. Guests appreciate the hotel's attention to detail in maintaining a high standard of hygiene.
People often mention about DoubleTree by Hilton Surabaya
All
Room Space (92)
Distance to City Center (91)
Staff Friendliness (90)
Bedroom (89)
Bathroom (83)
Hotel Area (82)
Ambiance (77)
Variety (73)
Surroundings (71)
Family Friendly (69)
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Traveler Reviews DoubleTree by Hilton Surabaya

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 day(s) ago
Breakfast cannot be boxed for take away, if it is delivered to the room there will be a charge
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Reza A. R.
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9.7
/10
Reviewed 5 day(s) ago
We've stayed here several times, and the service is always excellent. It's clean, comfortable, and smells great. The breakfast food tastes a bit different from our previous stays. Overall, so far so good.
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1 people find it helpful
V***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Very good location, clean, fast
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel contacted me via WhatsApp in the afternoon after checking out. I didn't even know what I'd left behind. It was just facial soap. I ended up returning to the hotel that night to retrieve my belongings. Wow, DoubleTree is awesome!
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Staff was friendly, gym 24hrs, near Tunjungan Street
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Roy
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
the staff are good, the security guards and hotel crew are good and friendly
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G***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hotel's strategic location, luxurious and fragrant, and varied dining options offer a swimming pool and rooms overlooking the beautiful, colorful Tunjungan Plaza.
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1 people find it helpful
D***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The staff is friendly, suitable for a staycation with family, very pleasant, the food is delicious😍
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d***s
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
excellent service...taste is also great
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A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Service 👌, cleanliness 👌, you can just walk to find food around Jalan Tunjungan 👌
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1 people find it helpful
T***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The chicken porridge will definitely be the best breakfast...
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2 people find it helpful
i***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.2
/10
Reviewed 9 week(s) ago
When I arrived, no one was on standby. I waited a while before the bellboy and others came. The room, location, food, and complimentary biscuits were okay. But the old-school feel was still a bit strong. And those towels. A 5-star hotel would have torn and torn towels. I ended up wearing a thick bathrobe.
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1 people find it helpful
Ervianty J.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
A very practical hotel for a staycation, comfortable sleep, and the hotel's surroundings are the heritage and culinary areas of Surabaya, just walking is enough to get fun for the family.
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fitria a.
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Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Overall, staying here was a pleasant staycation.
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A***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
One staycation here is not enough
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septa a. r.
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Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Vacationing during the high season during Christmas is indeed different. My family and I are used to vacationing outside of long holidays. The first time we arrived, we were greeted with a long queue at check-in. It's understandable. The staff were able to respond quickly even though their faces looked quite tense and tired because they received several inquiries from customers asking about room readiness, incoming packages, suitcases that hadn't arrived at the room, etc. It turned out that for the room type I chose, I could check in and access the executive lounge 24 hours. However, because I brought a small child, they were not allowed to enter. Only adults at least 18 years old can stay. Most of the hotel facilities are on the 5th floor: playground, executive lounge, swimming pool, gym, sauna. On the 22nd floor there is a rooftop bar that closes at 1:00 AM. For breakfast, there is quite a variety of food with Asian tastes and various snacks, although as far as the eye can see there is no ice cream. The staff at the restaurant are very friendly and helpful, always offering help to get food. The hotel's location is very close to many places to eat and hang out for young people in Surabaya, making this hotel one of the choices that I highly recommend.
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W***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
It's one of the family favorites to stay. Especially in Surabaya, with surrounding POI. Great place with great food
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F***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Wonderful staycation with Hilton, always!
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Edwin W.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 13 week(s) ago
The vibe is pleasant and suitable for both families and business. Hopefully, I'll be blessed with good fortune or an attractive promotion to stay here again. Hehe
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1 people find it helpful
C***r
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
The staff was very friendly and accommodating.
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Exterior 4 DoubleTree by Hilton Surabaya

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.9
Very Good
From 1,552 reviews
Provided by travelers on
Cleanliness

9.2

Room Comfort

9.1

Meal

9.1

Location

9.2

Service and Facilites

9.1

Summarized by AI

Past guests frequently mention the DoubleTree Surabaya as a delightful place to stay, whether for family visits or business. The hotel is noted for its convenient and spacious rooms, which are well-lit and comfortable for both work and relaxation. Guests consistently praise the friendly and attentive staff, the cleanliness of the rooms, and the overall pleasant atmosphere.
Breakfast
Guests consistently praise the breakfast at DoubleTree Surabaya for its wide variety and delicious options. Many reviewers highlight the quality and preparation of the food, noting that it adds positively to their overall stay experience. The breakfast service is frequently mentioned as a standout feature, contributing to the hotel's reputation for excellent dining.
Family-Friendly
DoubleTree Surabaya is frequently mentioned as an ideal destination for families. Guests appreciate the hotel's welcoming vibes and family-friendly atmosphere. The spacious rooms and attentive service contribute to a comfortable stay for both adults and children. Many reviewers note the hotel is a great choice for family holidays, with amenities and services catering to all ages.
Cleanliness
The cleanliness of the rooms at DoubleTree Surabaya is consistently praised by guests. Reviewers frequently highlight that the rooms are exceptionally clean, with well-maintained amenities. Cleanliness contributes significantly to the overall comfort and pleasant experience of the stay. Guests appreciate the hotel's attention to detail in maintaining a high standard of hygiene.
People often mention about DoubleTree by Hilton Surabaya
All
Room Space (92)
Distance to City Center (91)
Staff Friendliness (90)
Bedroom (89)
Bathroom (83)
Hotel Area (82)
Ambiance (77)
Variety (73)
Surroundings (71)
Family Friendly (69)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews DoubleTree by Hilton Surabaya

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 day(s) ago
Breakfast cannot be boxed for take away, if it is delivered to the room there will be a charge
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Reza A. R.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 day(s) ago
We've stayed here several times, and the service is always excellent. It's clean, comfortable, and smells great. The breakfast food tastes a bit different from our previous stays. Overall, so far so good.
Translated by Google Icon
See original
1 people find it helpful
V***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Very good location, clean, fast
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel contacted me via WhatsApp in the afternoon after checking out. I didn't even know what I'd left behind. It was just facial soap. I ended up returning to the hotel that night to retrieve my belongings. Wow, DoubleTree is awesome!
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Find this review helpful?
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Staff was friendly, gym 24hrs, near Tunjungan Street
Find this review helpful?
Roy
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
the staff are good, the security guards and hotel crew are good and friendly
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G***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hotel's strategic location, luxurious and fragrant, and varied dining options offer a swimming pool and rooms overlooking the beautiful, colorful Tunjungan Plaza.
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D***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The staff is friendly, suitable for a staycation with family, very pleasant, the food is delicious😍
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d***s
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
excellent service...taste is also great
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A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Service 👌, cleanliness 👌, you can just walk to find food around Jalan Tunjungan 👌
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T***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The chicken porridge will definitely be the best breakfast...
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i***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.2
/10
Reviewed 9 week(s) ago
When I arrived, no one was on standby. I waited a while before the bellboy and others came. The room, location, food, and complimentary biscuits were okay. But the old-school feel was still a bit strong. And those towels. A 5-star hotel would have torn and torn towels. I ended up wearing a thick bathrobe.
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Ervianty J.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
A very practical hotel for a staycation, comfortable sleep, and the hotel's surroundings are the heritage and culinary areas of Surabaya, just walking is enough to get fun for the family.
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fitria a.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Overall, staying here was a pleasant staycation.
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A***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
One staycation here is not enough
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septa a. r.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Vacationing during the high season during Christmas is indeed different. My family and I are used to vacationing outside of long holidays. The first time we arrived, we were greeted with a long queue at check-in. It's understandable. The staff were able to respond quickly even though their faces looked quite tense and tired because they received several inquiries from customers asking about room readiness, incoming packages, suitcases that hadn't arrived at the room, etc. It turned out that for the room type I chose, I could check in and access the executive lounge 24 hours. However, because I brought a small child, they were not allowed to enter. Only adults at least 18 years old can stay. Most of the hotel facilities are on the 5th floor: playground, executive lounge, swimming pool, gym, sauna. On the 22nd floor there is a rooftop bar that closes at 1:00 AM. For breakfast, there is quite a variety of food with Asian tastes and various snacks, although as far as the eye can see there is no ice cream. The staff at the restaurant are very friendly and helpful, always offering help to get food. The hotel's location is very close to many places to eat and hang out for young people in Surabaya, making this hotel one of the choices that I highly recommend.
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W***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
It's one of the family favorites to stay. Especially in Surabaya, with surrounding POI. Great place with great food
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F***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Wonderful staycation with Hilton, always!
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Edwin W.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 13 week(s) ago
The vibe is pleasant and suitable for both families and business. Hopefully, I'll be blessed with good fortune or an attractive promotion to stay here again. Hehe
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C***r
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
The staff was very friendly and accommodating.
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