DoubleTree by Hilton Surabaya

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9.0
/10
Exceptional
1,809 reviews

What Guests Say About Their Stay

J***y

9.4
/ 10
Excellent service from the staff. We were upgraded because the room we booked wasn't available for non-smoking. It's located on a central tourist street, and it's also very close to the mall. We really enjoyed staying here.
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Maydina A.

10.0
/ 10
Thank you Double Three for a truly memorable stay. Coincidentally, on July 5th, during breakfast for my son's 4th birthday, the staff helped arrange a small surprise. My son was happy, and so were his parents. The evening was also enjoyable, enjoying the culinary delights on Jl. Tunjungan. God willing, I will definitely stay here again next time.
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N***A

8.5
/ 10
Thoughtful staff. Wonderful surprise and treats for my little one. Thank you Ms. Lidia and Mr. Ravi.

Verified Traveler

9.7
/ 10
Very good affordable hotel, strategic location, close to city attractions. The mattress is one of the best, comparable to a 5-star hotel in Surabaya.

indah k.

9.7
/ 10
The hotel is comfortable and has a pleasant atmosphere. The rooms are clean and the staff are friendly. Here, you'll find luxurious accommodations, surrounded by a wide variety of hangouts and dining options. It's close to Tunjungan Plaza and other entertainment venues.
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In the Area
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Jl. Tunjungan 12 East Java, 60275, Genteng, Surabaya, Jawa Timur, Indonesia

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
DoubleTree by Hilton Surabaya is a hotel is located at Genteng. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around DoubleTree by Hilton Surabaya

Jl. Tunjungan 12 East Java, 60275, Genteng, Surabaya, Jawa Timur, Indonesia
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Lobby DoubleTree by Hilton Surabaya
Lobby 2 DoubleTree by Hilton Surabaya

Discover More About DoubleTree by Hilton Surabaya

Discover the Comfort and Convenience of DoubleTree by Hilton Surabaya

Welcome to DoubleTree by Hilton Surabaya, your premier destination for an exceptional stay in the vibrant heart of Jawa Timur, Indonesia. We pride ourselves on offering a blend of sophisticated comfort, world-class amenities, and warm Indonesian hospitality, ensuring every guest experiences a memorable visit. Whether you're traveling for business or leisure, DoubleTree by Hilton Surabaya is designed to be your home away from home, providing a sanctuary of relaxation and a gateway to the city's many wonders. Room rates at DoubleTree by Hilton Surabaya start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

DoubleTree by Hilton Surabaya Location

Nestled in the bustling city center of Surabaya, DoubleTree by Hilton Surabaya is conveniently situated at Jl. Tunjungan 12 East Java, 60275, Genteng, Surabaya, Jawa Timur, Indonesia. This prime location places you just a short distance from the city's main business districts, popular shopping destinations, and cultural landmarks. For those arriving by air, the hotel is easily accessible from Juanda International Airport (SUB), with various transportation options available. The atmosphere surrounding DoubleTree by Hilton Surabaya is one of dynamic urban energy, yet the hotel itself offers a tranquil escape from the city's hustle and bustle. Its central position makes it an ideal base for exploring all that Surabaya has to offer, from historical sites to modern entertainment hubs.

DoubleTree by Hilton Surabaya Facilities & Services

Facilities for guests at DoubleTree by Hilton Surabaya are designed to cater to every need, ensuring a comfortable and convenient stay.
  • Enjoy a refreshing dip in our outdoor swimming pool, perfect for unwinding after a long day. Operating hours are from 6:00 AM to 8:00 PM, with no additional fees.
  • Maintain your fitness routine at our fully equipped fitness center, open 24 hours a day.
  • Indulge in a rejuvenating experience at our spa and wellness center, offering a range of treatments to relax and revitalize. Operating hours are from 9:00 AM to 9:00 PM, with prices starting from PHP 1,500.
  • Families traveling with children will appreciate our dedicated children's pool, providing a safe and fun environment for younger guests.
  • Complimentary Wi-Fi is available throughout the hotel, keeping you connected at all times.
  • For guests arriving by car, we offer free parking space, a convenient amenity for those exploring the city at their own pace.
  • Our 24-hour business center is equipped with essential facilities for our corporate travelers.
  • Experience our signature DoubleTree chocolate chip cookie upon arrival, a warm welcome that sets the tone for your stay.

DoubleTree by Hilton Surabaya Room Types

Discover a range of meticulously appointed accommodations designed to suit every traveler's needs. The room types of DoubleTree by Hilton Surabaya offer comfort, style, and modern amenities.
  • Deluxe King Room:

    Featuring a spacious king-sized bed and a city view, these non-smoking rooms are perfect for solo travelers or couples. Some rooms include a bathtub for added relaxation.
  • Deluxe Twin Room:

    Ideal for friends or colleagues traveling together, these rooms offer two twin beds and a city view. Non-smoking and available with or without a bathtub.
  • Executive King Room:

    Enjoy enhanced comfort and amenities in these king-bedded rooms, offering premium city views. Non-smoking and equipped with a bathtub.
  • King Suite:

    For those seeking extra space and luxury, our King Suites provide a separate living area, a king-sized bed, and stunning city views. Non-smoking and featuring a bathtub.
  • Family Room:

    Designed for families, these rooms offer ample space and comfortable bedding arrangements to accommodate multiple guests. Available with city views and a bathtub.
Please note that DoubleTree by Hilton Surabaya is a non-smoking hotel. For guests with pets, we do not currently offer pet-friendly rooms.

DoubleTree by Hilton Surabaya Dining & Restaurants

Savor a delightful culinary journey at DoubleTree by Hilton Surabaya, where our dining venues offer a variety of flavors to please every palate.
  • Makan Kitchen:

    Our all-day dining restaurant offers a diverse buffet and à la carte menu featuring international cuisine and authentic Indonesian specialties. Estimated price per person: PHP 800 - PHP 1,200. Operating hours: 6:00 AM - 11:00 PM.
  • The Koffee:

    A cozy cafe perfect for a morning coffee, light snacks, or a casual meeting. Estimated price per person: PHP 200 - PHP 400. Operating hours: 7:00 AM - 9:00 PM.
  • Lobby Bar:

    Unwind with a selection of refreshing beverages and light bites in a relaxed atmosphere. Estimated price per person: PHP 300 - PHP 600. Operating hours: 11:00 AM - 11:00 PM.

DoubleTree by Hilton Surabaya Nearby Attractions and Activities

Explore the vibrant city of Surabaya and its surrounding areas with ease from DoubleTree by Hilton Surabaya. Here are some popular attractions and activities nearby:
  • Tugu Pahlawan (Heroes Monument):

    A significant historical landmark commemorating the heroes of the Indonesian War of Independence.
  • House of Sampoerna:

    A Dutch colonial-era building that now serves as a museum dedicated to the history of clove cigarettes.
  • Surabaya Town Square (Sutos):

    A popular lifestyle and entertainment complex featuring shops, restaurants, and cafes.
  • Ampel Mosque and Bazaar:

    A historic mosque and a vibrant market area known for its religious significance and diverse goods.
  • Cheng Ho Mosque:

    A beautiful mosque inspired by Chinese Islamic architecture, reflecting the city's multicultural heritage.
If you are looking for other activities around DoubleTree by Hilton Surabaya, check out the best deals on Traveloka: Recommended activities in Surabaya!

How to Get to DoubleTree by Hilton Surabaya from the Airport

Getting to DoubleTree by Hilton Surabaya from Juanda International Airport (SUB) is straightforward, with several convenient transportation options available.
  • Hotel Private Airport Transfer:

    For the most seamless and comfortable journey, you can arrange for the hotel's private airport transfer service. This service offers a direct and hassle-free ride to the hotel. The estimated cost is around PHP 1,000 - PHP 1,500. You can book this through the hotel directly or via Traveloka.
  • Taxi:

    Metered taxis are readily available at the airport. Ensure the meter is used for a fair fare. The journey to DoubleTree by Hilton Surabaya typically takes 30-60 minutes depending on traffic, with an estimated cost of PHP 300 - PHP 500.
  • Ride-hailing Service:

    You can also use a ride-hailing service, which offers a convenient and often cost-effective way to reach the hotel. The estimated cost is similar to that of a taxi.
  • Airport Premium Bus:

    While less direct, airport buses can be an economical option, requiring a transfer to reach the hotel. This option may take longer but is budget-friendly.
For more information on airport transfers, you can explore airport transfer services or specifically inquire about the DoubleTree by Hilton Surabaya airport transfer.

Summary of Why You Should Choose to Stay at DoubleTree by Hilton Surabaya

DoubleTree by Hilton Surabaya stands out as an excellent choice for your next trip to Jawa Timur, offering a perfect blend of comfort, convenience, and exceptional service.
  • Prime Location:

    Situated in the heart of Surabaya, providing easy access to business, shopping, and cultural attractions.
  • Comfortable Accommodations:

    A variety of well-appointed rooms and suites designed for a relaxing stay.
  • Excellent Facilities:

    Enjoy a swimming pool, fitness center, spa, and dining options to enhance your experience.
  • Warm Hospitality:

    Experience the renowned DoubleTree by Hilton service, starting with a warm cookie welcome.
  • Convenient Amenities:

    Benefit from free Wi-Fi, free parking, and a dedicated business center.
Discover the best Room availability at DoubleTree by Hilton Surabaya and make your Booking DoubleTree by Hilton Surabaya today through Traveloka. Book budget hotels in Jawa Timur and experience the difference. Easily book domestic and international flights at low prices to complete your travel plans.

All facilities in DoubleTree by Hilton Surabaya

Bar, Cafe and Lounge DoubleTree by Hilton Surabaya
Bar, Cafe and Lounge
Swimming Pool DoubleTree by Hilton Surabaya
Swimming Pool
Fitness Center DoubleTree by Hilton Surabaya
Fitness Center
Functional Hall DoubleTree by Hilton Surabaya
Functional Hall
Common Space DoubleTree by Hilton Surabaya
Common Space

Things to Do

  • Children play area
  • Fitness center
  • Health club
  • Outdoor pool

Sports and Recreations

  • Fishing
  • Game room
  • Golf
  • Tennis

Public Facilities

  • Coffee shop
  • Elevator
  • Room service

General

  • AC
  • Swimming pool

Accessibilty

  • Accessibility equipment
  • Accessible parking

Food and Drinks

  • Bar

Transportation

  • Parking with surcharge

Connectivity

  • WiFi (surcharge)

Hotel Services

  • 24-hour Receptionist

Nearby Facilities

  • ATM/Banking

Accommodation Policy & General Information in DoubleTree by Hilton Surabaya

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Available rooms at DoubleTree by Hilton Surabaya
310
Number of floors in DoubleTree by Hilton Surabaya
23
Another facilities in DoubleTree by Hilton Surabaya
Children play area, Fitness center, Health club, Outdoor pool, Fishing

Frequently asked question in DoubleTree by Hilton Surabaya

What are available facilities at DoubleTree by Hilton Surabaya?
There are top facilites at DoubleTree by Hilton Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at DoubleTree by Hilton Surabaya?
The standard check-in time at DoubleTree by Hilton Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of DoubleTree by Hilton Surabaya?
DoubleTree by Hilton Surabaya is a 5.0-star hotel.
How many floors does DoubleTree by Hilton Surabaya have?
DoubleTree by Hilton Surabaya has 23 floors.
How many rooms are available at DoubleTree by Hilton Surabaya?
DoubleTree by Hilton Surabaya has 310 rooms in total.
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More Reviews from Other Guests in DoubleTree by Hilton Surabaya

9.0
Exceptional
From 1,659 reviews
Provided by travelers on
Cleanliness

9.2

Room Comfort

9.1

Meal

9.1

Location

9.2

Service and Facilites

9.1

People often mention about DoubleTree by Hilton Surabaya
All
Distance to City Center (111)
Room Space (108)
Bedroom (108)
Staff Friendliness (106)
Bathroom (101)
Ambiance (96)
Hotel Area (95)
Variety (89)
Surroundings (85)
Taste (85)
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Traveler Reviews DoubleTree by Hilton Surabaya

Number of reviews per page
20
40
Customer reviews
Aldo I.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
The staff were very friendly and accommodating. As we arrived in the middle of the night, the reception made our check-in a breeze. And also honorable mention to the housekeeping/roomboy team named Kak Thalhah as he/she made our room very clean, and even exchanging some little notes every day with my daughter and made some beautiful swan with the towel, and that made my daughter very very happy! Keep up the good work!
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Accommodation's Reply
29 Aug 2026
Dear Aldo, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
B***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Everything was excellent, only the parking building access was very poor.
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Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
b***n
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Overall, the room was good and the hotel was very clean. The breakfast was adequate.
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Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
Feilicia H.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Breakfast was complete and quite tasty. Security and reception were friendly, but only the room service staff occasionally greeted and smiled, but otherwise, they rarely encountered customers. 😊
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Accommodation's Reply
29 Aug 2026
Dear Fellicia, Thank you for your wonderful rating and valuable feedback. We are delighted that you enjoyed our breakfast and the warm service from our Security and Reception teams. We also appreciate your comments regarding the consistency of our team’s friendliness and will continue to reinforce this with all departments. We look forward to welcoming you back for an even better stay. Warm regards, DoubleTree by Hilton Surabaya Team
J***y
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Excellent service from the staff. We were upgraded because the room we booked wasn't available for non-smoking. It's located on a central tourist street, and it's also very close to the mall. We really enjoyed staying here.
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29 Aug 2026
Dear Valued Guest, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
D***y
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The location is great, very close to downtown, the rooms are very spacious and luxurious ❤️
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29 Aug 2026
Dear Valued Guest, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
Jovan E. L.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Really nice hotel and very clean.
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Accommodation's Reply
29 Aug 2026
Dear Jovan, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
Fenny C. M.
icon-Business
Business
icon-origin-TRAVELOKA
9.3
/10
Reviewed 6 week(s) ago
The front desk staff at the restaurant were very friendly and efficient, but the floor staff were less responsive.
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Accommodation's Reply
29 Aug 2026
Dear Fenny, Thank you for your positive rating and for sharing your feedback. We are pleased to know that you found our Front Desk and restaurant team friendly and efficient. We also appreciate your comment regarding the responsiveness of our floor team, and we will use this as an opportunity to further improve our service. We look forward to welcoming you back for an even better experience. Warm regards, DoubleTree by Hilton Surabaya Team
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Domu M. F.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 6 week(s) ago
The staff is friendly, the hotel and rooms are clean but the surrounding location is less pleasant.
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Accommodation's Reply
29 Aug 2026
Dear Domu, Thank you for sharing your feedback. We are delighted to know that you appreciated our friendly team and found the hotel and your room clean and comfortable. We also appreciate your comments regarding the surrounding area. Your feedback is valuable to us as we continuously work to enhance the overall guest experience. We look forward to welcoming you back to DoubleTree by Hilton Surabaya. Warm regards, DoubleTree by Hilton Surabaya Team
Wibowo A. S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Very impressive and enjoyable.
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Accommodation's Reply
29 Aug 2026
Dear Wibowo, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
Maydina A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Thank you Double Three for a truly memorable stay. Coincidentally, on July 5th, during breakfast for my son's 4th birthday, the staff helped arrange a small surprise. My son was happy, and so were his parents. The evening was also enjoyable, enjoying the culinary delights on Jl. Tunjungan. God willing, I will definitely stay here again next time.
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Accommodation's Reply
29 Aug 2026
Dear Maydina, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
Good place and nice room for relaxing our minds. Good experience to stay in this hotel due to generous staff. The location is in the middle of the shopping center.
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Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
N***A
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Thoughtful staff. Wonderful surprise and treats for my little one. Thank you Ms. Lidia and Mr. Ravi.
Find this review helpful?
Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Very good affordable hotel, strategic location, close to city attractions. The mattress is one of the best, comparable to a 5-star hotel in Surabaya.
1 people find it helpful
Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
Septiano I. A.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
I've checked in here many times and never been disappointed, bro. Good service.
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1 people find it helpful
Accommodation's Reply
29 Aug 2026
Dear Septiano, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
A***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
Room is quite big and nice hospitality.
1 people find it helpful
Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Thank you for your good rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
priscila O.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 11 week(s) ago
The best hotel in Tunjungan, thank you for your service.
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Accommodation's Reply
29 Aug 2026
Dear Priscila, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
P***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 12 week(s) ago
I tried staying on the 20th floor in a suite room. The room was nice and clean. The only thing that made it uncomfortable was that, for the relatively high price, the air conditioning in my room was problematic. It wasn't cold, and it didn't feel cool until dusk until I entered the room. I called the staff twice without any resolution. I still felt stuffy and hot in the room, even though it was a suite. Thanks.
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Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Thank you for your great rating and for sharing your experience. We are pleased that you found your suite clean and comfortable. However, we sincerely apologize for the air-conditioning issue and, more importantly, that our response did not resolve the matter despite your repeated requests. Your feedback has been shared with our Engineering and relevant teams for improvement. We truly appreciate your patience and hope to welcome you back for a more comfortable and seamless stay. Warm regards, DoubleTree by Hilton Surabaya Team
R***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
The hotel staff was very friendly and informative.
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1 people find it helpful
Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
a***w
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
The reception from the moment we arrived, guided to the parking lot, and through to check-in was quick and efficient. The room was spacious, clean, and very accommodating, with a work desk and a sofa bed for sleeping. The nightlight, located below, even reaching the bathroom, was very helpful when we woke up in the middle of the night to use the toilet. Breakfast was varied, with international, oriental, and traditional options. The rawon (rice cake) was a must-try because it was delicious. There's a story: after breakfast the first morning, we both just found out that rawon was on the menu. Then a waiter (Mr. Yusuf) who greeted us informed us that the menu changes daily, but he then offered if we wanted breakfast on the second day (after learning that we were staying 3 nights) to be prepared by the chef, as he would inform us. We agreed and he asked for our room number. The next day, at breakfast, Ms. Greina (if I'm not mistaken) greeted us and, after learning our room number, immediately informed us that rawon was available, but it would take about 20 minutes to prepare. Apparently, the rawon tasted beyond our expectations, very delicious. Kudos to the chef for making it authentic and the best. A pleasant experience. Likewise, regarding the location, it turns out there are many authentic places in the area: Ketandan Village, the Surabaya Artifact Museum (Siola building), as well as the Submarine Museum, and the Majapahit Hotel. All of which are within walking distance. Oh, and because we brought a vehicle this time, parking was plentiful, so we didn't have to worry about finding a spot. And it was safe, of course. This time, our vacation found the perfect oasis in the middle of the city. Hopefully, we'll have the opportunity to hang out there again someday. Best wishes to all the staff and employees, success to you all, and God bless.
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Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
Number of reviews per page
20
40

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Exterior 4 DoubleTree by Hilton Surabaya

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.0
Exceptional
From 1,659 reviews
Provided by travelers on
Cleanliness

9.2

Room Comfort

9.1

Meal

9.1

Location

9.2

Service and Facilites

9.1

People often mention about DoubleTree by Hilton Surabaya
All
Distance to City Center (111)
Room Space (108)
Bedroom (108)
Staff Friendliness (106)
Bathroom (101)
Ambiance (96)
Hotel Area (95)
Variety (89)
Surroundings (85)
Taste (85)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews DoubleTree by Hilton Surabaya

Number of reviews per page
20
40
Customer reviews
Aldo I.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
The staff were very friendly and accommodating. As we arrived in the middle of the night, the reception made our check-in a breeze. And also honorable mention to the housekeeping/roomboy team named Kak Thalhah as he/she made our room very clean, and even exchanging some little notes every day with my daughter and made some beautiful swan with the towel, and that made my daughter very very happy! Keep up the good work!
Read More
Find this review helpful?
Accommodation's Reply
29 Aug 2026
Dear Aldo, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
B***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Everything was excellent, only the parking building access was very poor.
Find this review helpful?
Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
b***n
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Overall, the room was good and the hotel was very clean. The breakfast was adequate.
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Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
Feilicia H.
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9.4
/10
Reviewed 4 week(s) ago
Breakfast was complete and quite tasty. Security and reception were friendly, but only the room service staff occasionally greeted and smiled, but otherwise, they rarely encountered customers. 😊
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Accommodation's Reply
29 Aug 2026
Dear Fellicia, Thank you for your wonderful rating and valuable feedback. We are delighted that you enjoyed our breakfast and the warm service from our Security and Reception teams. We also appreciate your comments regarding the consistency of our team’s friendliness and will continue to reinforce this with all departments. We look forward to welcoming you back for an even better stay. Warm regards, DoubleTree by Hilton Surabaya Team
J***y
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Excellent service from the staff. We were upgraded because the room we booked wasn't available for non-smoking. It's located on a central tourist street, and it's also very close to the mall. We really enjoyed staying here.
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Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
D***y
icon-Business
Business
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10.0
/10
Reviewed 5 week(s) ago
The location is great, very close to downtown, the rooms are very spacious and luxurious ❤️
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Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
Jovan E. L.
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10.0
/10
Reviewed 6 week(s) ago
Really nice hotel and very clean.
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Accommodation's Reply
29 Aug 2026
Dear Jovan, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
Fenny C. M.
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Business
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9.3
/10
Reviewed 6 week(s) ago
The front desk staff at the restaurant were very friendly and efficient, but the floor staff were less responsive.
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Accommodation's Reply
29 Aug 2026
Dear Fenny, Thank you for your positive rating and for sharing your feedback. We are pleased to know that you found our Front Desk and restaurant team friendly and efficient. We also appreciate your comment regarding the responsiveness of our floor team, and we will use this as an opportunity to further improve our service. We look forward to welcoming you back for an even better experience. Warm regards, DoubleTree by Hilton Surabaya Team
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Domu M. F.
icon-Leisure
Leisure
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8.4
/10
Reviewed 6 week(s) ago
The staff is friendly, the hotel and rooms are clean but the surrounding location is less pleasant.
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Accommodation's Reply
29 Aug 2026
Dear Domu, Thank you for sharing your feedback. We are delighted to know that you appreciated our friendly team and found the hotel and your room clean and comfortable. We also appreciate your comments regarding the surrounding area. Your feedback is valuable to us as we continuously work to enhance the overall guest experience. We look forward to welcoming you back to DoubleTree by Hilton Surabaya. Warm regards, DoubleTree by Hilton Surabaya Team
Wibowo A. S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Very impressive and enjoyable.
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29 Aug 2026
Dear Wibowo, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
Maydina A.
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Staycation
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10.0
/10
Reviewed 8 week(s) ago
Thank you Double Three for a truly memorable stay. Coincidentally, on July 5th, during breakfast for my son's 4th birthday, the staff helped arrange a small surprise. My son was happy, and so were his parents. The evening was also enjoyable, enjoying the culinary delights on Jl. Tunjungan. God willing, I will definitely stay here again next time.
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Accommodation's Reply
29 Aug 2026
Dear Maydina, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
Good place and nice room for relaxing our minds. Good experience to stay in this hotel due to generous staff. The location is in the middle of the shopping center.
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Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
N***A
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Thoughtful staff. Wonderful surprise and treats for my little one. Thank you Ms. Lidia and Mr. Ravi.
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Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Very good affordable hotel, strategic location, close to city attractions. The mattress is one of the best, comparable to a 5-star hotel in Surabaya.
1 people find it helpful
Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
Septiano I. A.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
I've checked in here many times and never been disappointed, bro. Good service.
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Accommodation's Reply
29 Aug 2026
Dear Septiano, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
A***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
Room is quite big and nice hospitality.
1 people find it helpful
Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Thank you for your good rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
priscila O.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 11 week(s) ago
The best hotel in Tunjungan, thank you for your service.
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Accommodation's Reply
29 Aug 2026
Dear Priscila, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
P***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 12 week(s) ago
I tried staying on the 20th floor in a suite room. The room was nice and clean. The only thing that made it uncomfortable was that, for the relatively high price, the air conditioning in my room was problematic. It wasn't cold, and it didn't feel cool until dusk until I entered the room. I called the staff twice without any resolution. I still felt stuffy and hot in the room, even though it was a suite. Thanks.
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Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Thank you for your great rating and for sharing your experience. We are pleased that you found your suite clean and comfortable. However, we sincerely apologize for the air-conditioning issue and, more importantly, that our response did not resolve the matter despite your repeated requests. Your feedback has been shared with our Engineering and relevant teams for improvement. We truly appreciate your patience and hope to welcome you back for a more comfortable and seamless stay. Warm regards, DoubleTree by Hilton Surabaya Team
R***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
The hotel staff was very friendly and informative.
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Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
a***w
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
The reception from the moment we arrived, guided to the parking lot, and through to check-in was quick and efficient. The room was spacious, clean, and very accommodating, with a work desk and a sofa bed for sleeping. The nightlight, located below, even reaching the bathroom, was very helpful when we woke up in the middle of the night to use the toilet. Breakfast was varied, with international, oriental, and traditional options. The rawon (rice cake) was a must-try because it was delicious. There's a story: after breakfast the first morning, we both just found out that rawon was on the menu. Then a waiter (Mr. Yusuf) who greeted us informed us that the menu changes daily, but he then offered if we wanted breakfast on the second day (after learning that we were staying 3 nights) to be prepared by the chef, as he would inform us. We agreed and he asked for our room number. The next day, at breakfast, Ms. Greina (if I'm not mistaken) greeted us and, after learning our room number, immediately informed us that rawon was available, but it would take about 20 minutes to prepare. Apparently, the rawon tasted beyond our expectations, very delicious. Kudos to the chef for making it authentic and the best. A pleasant experience. Likewise, regarding the location, it turns out there are many authentic places in the area: Ketandan Village, the Surabaya Artifact Museum (Siola building), as well as the Submarine Museum, and the Majapahit Hotel. All of which are within walking distance. Oh, and because we brought a vehicle this time, parking was plentiful, so we didn't have to worry about finding a spot. And it was safe, of course. This time, our vacation found the perfect oasis in the middle of the city. Hopefully, we'll have the opportunity to hang out there again someday. Best wishes to all the staff and employees, success to you all, and God bless.
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Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team
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