Staff was friendly, gym 24hrs, near Tunjungan Street

the staff are good, the security guards and hotel crew are good and friendly

The hotel's strategic location, luxurious and fragrant, and varied dining options offer a swimming pool and rooms overlooking the beautiful, colorful Tunjungan Plaza.

The staff is friendly, suitable for a staycation with family, very pleasant, the food is delicious😍

excellent service...taste is also great

Service 👌, cleanliness 👌, you can just walk to find food around Jalan Tunjungan 👌

The chicken porridge will definitely be the best breakfast...

When I arrived, no one was on standby. I waited a while before the bellboy and others came. The room, location, food, and complimentary biscuits were okay. But the old-school feel was still a bit strong. And those towels. A 5-star hotel would have torn and torn towels. I ended up wearing a thick bathrobe.

A very practical hotel for a staycation, comfortable sleep, and the hotel's surroundings are the heritage and culinary areas of Surabaya, just walking is enough to get fun for the family.

Overall, staying here was a pleasant staycation.

One staycation here is not enough

Vacationing during the high season during Christmas is indeed different. My family and I are used to vacationing outside of long holidays. The first time we arrived, we were greeted with a long queue at check-in. It's understandable. The staff were able to respond quickly even though their faces looked quite tense and tired because they received several inquiries from customers asking about room readiness, incoming packages, suitcases that hadn't arrived at the room, etc. It turned out that for the room type I chose, I could check in and access the executive lounge 24 hours. However, because I brought a small child, they were not allowed to enter. Only adults at least 18 years old can stay. Most of the hotel facilities are on the 5th floor: playground, executive lounge, swimming pool, gym, sauna. On the 22nd floor there is a rooftop bar that closes at 1:00 AM. For breakfast, there is quite a variety of food with Asian tastes and various snacks, although as far as the eye can see there is no ice cream. The staff at the restaurant are very friendly and helpful, always offering help to get food. The hotel's location is very close to many places to eat and hang out for young people in Surabaya, making this hotel one of the choices that I highly recommend.

It's one of the family favorites to stay. Especially in Surabaya, with surrounding POI. Great place with great food

Wonderful staycation with Hilton, always!

The vibe is pleasant and suitable for both families and business. Hopefully, I'll be blessed with good fortune or an attractive promotion to stay here again. Hehe

The staff was very friendly and accommodating.

There's a lot of rubbish in the area in front of the elevator, it smells and is dirty like a hostel. As far as I know, Double Tri Jakarta is not like this. It's really embarrassing that a star hotel this dirty smells of rubbish and the elevator takes so long.

The hotel staff is friendly. Check-in is hassle-free. However, during breakfast hours, the wait for the elevator can be up to 10 minutes.

Check in can only be done at 17.00

If you go to Surabaya, this is the preferred hotel to stay in.