DoubleTree by Hilton Surabaya

Explore DoubleTree by Hilton Surabaya
9.0
Exceptional
From 1,638 reviews
Provided by travelers on
Cleanliness

9.2

Room Comfort

9.1

Meal

9.1

Location

9.2

Service and Facilites

9.1

People often mention about DoubleTree by Hilton Surabaya
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Distance to City Center (108)
Room Space (105)
Bedroom (102)
Staff Friendliness (100)
Bathroom (95)
Ambiance (92)
Hotel Area (91)
Variety (86)
Surroundings (82)
Family Friendly (81)
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Traveler Reviews DoubleTree by Hilton Surabaya

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Customer reviews
Wibowo A. S.
icon-Business
Business
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10.0
/10
Reviewed 4 day(s) ago
Very impressive and enjoyable.
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Maydina A.
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Staycation
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10.0
/10
Reviewed 1 week(s) ago
Thank you Double Three for a truly memorable stay. Coincidentally, on July 5th, during breakfast for my son's 4th birthday, the staff helped arrange a small surprise. My son was happy, and so were his parents. The evening was also enjoyable, enjoying the culinary delights on Jl. Tunjungan. God willing, I will definitely stay here again next time.
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1 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
Good place and nice room for relaxing our minds. Good experience to stay in this hotel due to generous staff. The location is in the middle of the shopping center.
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N***A
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Thoughtful staff. Wonderful surprise and treats for my little one. Thank you Ms. Lidia and Mr. Ravi.
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Verified Traveler
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Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Very good affordable hotel, strategic location, close to city attractions. The mattress is one of the best, comparable to a 5-star hotel in Surabaya.
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Septiano I. A.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
I've checked in here many times and never been disappointed, bro. Good service.
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A***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Room is quite big and nice hospitality.
1 people find it helpful
priscila O.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
The best hotel in Tunjungan, thank you for your service.
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P***y
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Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 week(s) ago
I tried staying on the 20th floor in a suite room. The room was nice and clean. The only thing that made it uncomfortable was that, for the relatively high price, the air conditioning in my room was problematic. It wasn't cold, and it didn't feel cool until dusk until I entered the room. I called the staff twice without any resolution. I still felt stuffy and hot in the room, even though it was a suite. Thanks.
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1 people find it helpful
R***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel staff was very friendly and informative.
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1 people find it helpful
a***w
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The reception from the moment we arrived, guided to the parking lot, and through to check-in was quick and efficient. The room was spacious, clean, and very accommodating, with a work desk and a sofa bed for sleeping. The nightlight, located below, even reaching the bathroom, was very helpful when we woke up in the middle of the night to use the toilet. Breakfast was varied, with international, oriental, and traditional options. The rawon (rice cake) was a must-try because it was delicious. There's a story: after breakfast the first morning, we both just found out that rawon was on the menu. Then a waiter (Mr. Yusuf) who greeted us informed us that the menu changes daily, but he then offered if we wanted breakfast on the second day (after learning that we were staying 3 nights) to be prepared by the chef, as he would inform us. We agreed and he asked for our room number. The next day, at breakfast, Ms. Greina (if I'm not mistaken) greeted us and, after learning our room number, immediately informed us that rawon was available, but it would take about 20 minutes to prepare. Apparently, the rawon tasted beyond our expectations, very delicious. Kudos to the chef for making it authentic and the best. A pleasant experience. Likewise, regarding the location, it turns out there are many authentic places in the area: Ketandan Village, the Surabaya Artifact Museum (Siola building), as well as the Submarine Museum, and the Majapahit Hotel. All of which are within walking distance. Oh, and because we brought a vehicle this time, parking was plentiful, so we didn't have to worry about finding a spot. And it was safe, of course. This time, our vacation found the perfect oasis in the middle of the city. Hopefully, we'll have the opportunity to hang out there again someday. Best wishes to all the staff and employees, success to you all, and God bless.
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Enjoyed the stay with access to the famous street of Tunjungan, with colonial building vibes.
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f***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 week(s) ago
Very kid-friendly. Strategic location. Delicious food. Great for those who like to jog on Sunday mornings.
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Hari W.
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10.0
/10
Reviewed 7 week(s) ago
Friendly staff and clean place
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1 people find it helpful
indah k.
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Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
The hotel is comfortable and has a pleasant atmosphere. The rooms are clean and the staff are friendly. Here, you'll find luxurious accommodations, surrounded by a wide variety of hangouts and dining options. It's close to Tunjungan Plaza and other entertainment venues.
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1 people find it helpful
S***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The varied breakfast menu, the cleanliness of the rooms and the friendliness of the staff were all extraordinary.
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Felicia T.
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Staycation
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8.5
/10
Reviewed 9 week(s) ago
The room amenities are great... They also provide an iron and a desk. The shampoo, soap, conditioner, and hand lotion smell great too...
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달고나
icon-origin-TRAVELOKA
9.7
/10
Reviewed 12 week(s) ago
It was really, really good. Everything is great except for the hassle of getting around since it's right in the city center.
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Verified Traveler
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Business
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10.0
/10
Reviewed 12 week(s) ago
It was very comfortable to stay here, the staff were friendly, the rooms were comfortable, and the facilities were complete.
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Maria U. W.
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Staycation
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10.0
/10
Reviewed 13 week(s) ago
Can't say anything, the point is PERFECT 🥰
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+5
1 people find it helpful
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