The staff were very friendly and accommodating. As we arrived in the middle of the night, the reception made our check-in a breeze. And also honorable mention to the housekeeping/roomboy team named Kak Thalhah as he/she made our room very clean, and even exchanging some little notes every day with my daughter and made some beautiful swan with the towel, and that made my daughter very very happy! Keep up the good work!

Everything was excellent, only the parking building access was very poor.

Overall, the room was good and the hotel was very clean. The breakfast was adequate.

Breakfast was complete and quite tasty. Security and reception were friendly, but only the room service staff occasionally greeted and smiled, but otherwise, they rarely encountered customers. 😊

Excellent service from the staff. We were upgraded because the room we booked wasn't available for non-smoking. It's located on a central tourist street, and it's also very close to the mall. We really enjoyed staying here.

The location is great, very close to downtown, the rooms are very spacious and luxurious ❤️

Really nice hotel and very clean.

The front desk staff at the restaurant were very friendly and efficient, but the floor staff were less responsive.

The staff is friendly, the hotel and rooms are clean but the surrounding location is less pleasant.

Very impressive and enjoyable.

Thank you Double Three for a truly memorable stay. Coincidentally, on July 5th, during breakfast for my son's 4th birthday, the staff helped arrange a small surprise. My son was happy, and so were his parents. The evening was also enjoyable, enjoying the culinary delights on Jl. Tunjungan. God willing, I will definitely stay here again next time.

Good place and nice room for relaxing our minds. Good experience to stay in this hotel due to generous staff. The location is in the middle of the shopping center.

Thoughtful staff. Wonderful surprise and treats for my little one. Thank you Ms. Lidia and Mr. Ravi.

Very good affordable hotel, strategic location, close to city attractions. The mattress is one of the best, comparable to a 5-star hotel in Surabaya.

I've checked in here many times and never been disappointed, bro. Good service.

Room is quite big and nice hospitality.

The best hotel in Tunjungan, thank you for your service.

I tried staying on the 20th floor in a suite room. The room was nice and clean. The only thing that made it uncomfortable was that, for the relatively high price, the air conditioning in my room was problematic. It wasn't cold, and it didn't feel cool until dusk until I entered the room. I called the staff twice without any resolution. I still felt stuffy and hot in the room, even though it was a suite. Thanks.

The hotel staff was very friendly and informative.

The reception from the moment we arrived, guided to the parking lot, and through to check-in was quick and efficient. The room was spacious, clean, and very accommodating, with a work desk and a sofa bed for sleeping. The nightlight, located below, even reaching the bathroom, was very helpful when we woke up in the middle of the night to use the toilet. Breakfast was varied, with international, oriental, and traditional options. The rawon (rice cake) was a must-try because it was delicious. There's a story: after breakfast the first morning, we both just found out that rawon was on the menu. Then a waiter (Mr. Yusuf) who greeted us informed us that the menu changes daily, but he then offered if we wanted breakfast on the second day (after learning that we were staying 3 nights) to be prepared by the chef, as he would inform us. We agreed and he asked for our room number. The next day, at breakfast, Ms. Greina (if I'm not mistaken) greeted us and, after learning our room number, immediately informed us that rawon was available, but it would take about 20 minutes to prepare. Apparently, the rawon tasted beyond our expectations, very delicious. Kudos to the chef for making it authentic and the best. A pleasant experience. Likewise, regarding the location, it turns out there are many authentic places in the area: Ketandan Village, the Surabaya Artifact Museum (Siola building), as well as the Submarine Museum, and the Majapahit Hotel. All of which are within walking distance. Oh, and because we brought a vehicle this time, parking was plentiful, so we didn't have to worry about finding a spot. And it was safe, of course. This time, our vacation found the perfect oasis in the middle of the city. Hopefully, we'll have the opportunity to hang out there again someday. Best wishes to all the staff and employees, success to you all, and God bless.