Great location right in the best part of the Malecon. Friendly staff and great food. Been staying here for years and would not trade it for any other hotel

Excellent services

Great service

This used to be one of the top places along the Gold Coast but it's getting a bit shop-worn now. The elevators were wonky and it seems have been for quite some time, they just haven't bothered to fix them... Overall a great location, nice size rooms, pretty grounds.

Room was very clean housekeeping staff was amazing pool is a little outdated as it is an older hotel but very well maintained. if you are looking for a place to relax on a weekend this is not the place for you music is very loud until like 4 am as they have a club on the same premises . But if loud music doesn’t bother you then this is definitely a place to stay .

The view was amazing and the staff was very kind. However, they don’t provide much more than shampoo and moisturizing cream. Also, the spa services are much more expensive than i thought.

It’s very comfortable

We had a great overall experience at Gaviana Resort in Mazatlán. The staff truly stood out—they were more than excellent, always attentive, friendly, and willing to help with anything we needed. The property itself is clean, very accessible, and perfectly located. Being centrally situated with direct beach access, available parking, and within walking distance to the pier made everything incredibly convenient. The restaurant and bar were also highlights of our stay—beautiful setup, excellent views, and top-notch customer service. The only downside was the bathroom in our room. It felt outdated and not very well constructed. During our first two nights, the bathtub drain didn’t work properly and had to be “fixed” twice. By the third day, I requested a room change, and while the drain in the new room was better, there were still issues. The shower head sprayed water everywhere except where it should, and water leaked outside the tub due to the tile not being leveled correctly to drain inward. While this didn’t significantly affect our stay, it does seem like something the property should address, as it could lead to water damage over time. Overall, we enjoyed our stay thanks to the excellent service, location, and amenities—but the bathroom conditions could definitely use improvement.

Next door music very loud couldn’t sleep

Great Place excellent staff. Only criticism is that the local bar played loud and late on weekends. Bring ear plugs.

Muy buena ubicación

The resort was great. It was carnival week and the bands were on the beach and it was a bit loud!

Loved it!!! Great location. Staff was great. Pool and bar was excellent. I will definitely be back!

Great staff and service!

Staff & resort great experience.

It is a great hotel in a nice area

The room was decent, had very poor lighting. The bed was comfortable and the shower and bathroom were great! I guess by mistake the staff through out one of my wifes sandles which was in these long socks that were also thrown out.

Great

The Staff were great , but the noise level was way too high all night and into 3am everyday, hence I wouldn't come back

Other than the phone, not working to call the desk, the room is very nice very clean and the staff was amazing