Overall Ratings & Reviews Santo Refugio Heritage Hotel

This is the 2nd time we have stayed here. The staff are great and rooms are large and comfortable with king size beds. The hotel is pet friendly, but wanted 950 pesos for our dog for a one night stay which was more than the cost of the room. We had the charge reduced, but if we had known before how much the cost would be, we would not have stayed there. Last time , a year ago, the charge was much less.

The property is a lovely oasis, but what makes the place stand out is the staff. We were treated extremely well—like invited guests. Ana is marvellous, as is the rest of the staff. I can’t rave about them enough.

Amazing place. Family run hotel with great attention to detail and extremely friendly and welcoming staff. Huge gardens with gym and swimming pool. Foods delicious and it's extremely relaxing with a view of the volcano. Highly recommend 10/10.

It was a wonderful experience, a warm welcome by the staff and pets ( a dog and a cat), the room was very spacious, and the decor was lovely. It made me feel I was like I was in my own house.

We booked the accommodation same day of arrival and the manager was extremely helpful. On arrival we were so warmly greeted and made to feel so welcome with our three large dogs who are traveling with us. The hotel is spotless with a large garden where the pups were permitted to roam freely. Dinner was simply delicious with friendly service. We have truly been able to relax after many days on the road.

Hermoso lugar y excelente atención y servicio.

Un lugar muy tranquilo y agradable, el personal muy amable, las instalaciones muy cómodas y limpias

Excelente servicio

A nice house with a beautiful garden, the dining room very nice decorated, however the room a little bit weird with chandelier lamps and dark blue velvert bed.

Me encantó hospedarme aquí fue como estar en casa el personal es muy amable, el lugar es hermoso y todo está muy limpio

Todo limpio y perfecto

La estancia, la atención y servicio insuperable, muchas gracias al personal, Felicidades.

Excelente opcion, cerca de la plaza galerías… Gracias!!!

Muchas gracias por su calidez con nosotros

Estuvimos muy contentos! La atención del staff es muy personalizada, están pendientes de las necesidades de los huéspedes. La comida muy rica. Habitaciones con salida directa al jardín para las mascotas. Muchas gracias! Excelente proyecto!

Cocina regular/mala

Ok

No incluía agua para beber de cortesía. Es más una casa que un hotel, muy bien atendido y la habitación en buenas condiciones.

El colchon, las almohadas y sabanas super bien!!!

Nos quedaba muy cerca del lugar al que íbamos, buena atención, cómodo y tranquilo