Overall Ratings & Reviews Hotel Casa San Rafael

A beautiful family owned historic home turned into a boutique hotel! Breakfast was home cooked. Close to historic downtown! The property owners weee very helpful and accommodating to all of our needs! Highly recommend!

Beautiful historic property!

Thank you to the wonderful staff at the Hotel Casa San Rafael. Outstanding hospitality! Looking forward to my next visit.

Very noisy you can heard the people next door snoring at night, the floors very squeaky and the bed very noisy and in bad condition. The amenities was real poor two little face soap not even 2x1 for two people per day.

The bed in terrible condition, breakfast was terrible fried egg burn, first night only one towel for two person had to ask for more. Parking stated 13 per day and ended up paying 13 from 7 to 8 at night And 5 for night time total 18 per day. The gentleman did the cleaning was very nice and Vero. They tried their best to make the guest feel better.

GRACIAS, MUY BIEN TODO

Great place to stay

Very clean and neat. Friendly staff. It's an old hotel and they still use skeleton keys for the rooms.

I liked the place, the room is clean and good for the price, good location, the lady manaywas very nice and helpful at all the time ,.

Nice boutique hotel. No access for people with disabilities. We were on the 3rd floor. Quiet and friendly staff. Close to the historic center an 3 blocks from Calderon park

Snarly desk help; small room w/o amenities

Great place, location & an amazing staff.

Helpful staff quiet room

It is a well kept historical property. The hotel is about 130 yrs old, but it is cozy, well kept, clean and the staff is super friendly and helpful. It has basic amenities such as wfi and breakfast. That being said, during weekend nights, street noises filter through the windows and it becomes almost impossible to fall asleep in the early morning hrs (12 am -2:00 am). Noise is not a problem M-R nights.

I lovely stay in a beautifully maintained 130 year old building! Not iron and solid wood, i door courtyard and amazing breakfasts every day. The staff treated us like family. When my husband suffered from altitude sickness they asked after him and offered a number of local remedies (they worked, too!) We are taking their contact information so next time they come we can skip Expedia and book directly. They were great! Only advice would be this: spring for a room with two beds. Unless you are traveling solo... the single room was very small, and we ended up upgrading. Well worth it!

Wonderful staff and charming hotel. Each morning we were creating with warmth and a delicious breakfast. They were very helpful with answering our questions about surrounding points of interest. They offered a reasonable laundry service with one day turnaround. They supported us with calling taxis when we asked for one. We stayed in a room on the third floor and it was very quiet. This hotel is located very close to the Calderon Park in the central historic district. I would definitely plan to stay here again if I can come back to Cuenca.

Is not what I spect

Excellent staff beautiful hotel

The hotel is nicely remodeled from a former large house. The staff is super friendly and accommodating. The hotel was quiet and very clean, and a short walk to the central plaza. The breakfasts were good but pretty minimal, with little or no choice and very small portions.

Beautiful boutique hotel conveniently located in the center of town. The Owners Mr. Camacho and Mrs. Valenzuela were super accommodating and made us feel like at home. Additionally Valeria and the rest of the staff were very nice and attentive. We highly recommend this hotel for someone who wants to have a very unique and classic Cuenca experience.