Hotel Casa San Rafael

Hotels
9.0
/10
Exceptional
270 reviews

What Guests Say About Their Stay

Amy

10.0
/ 10
A beautiful family owned historic home turned into a boutique hotel! Breakfast was home cooked. Close to historic downtown! The property owners weee very helpful and accommodating to all of our needs! Highly recommend!

Thomas J

10.0
/ 10
Thank you to the wonderful staff at the Hotel Casa San Rafael. Outstanding hospitality! Looking forward to my next visit.

William

10.0
/ 10
Very clean and neat. Friendly staff. It's an old hotel and they still use skeleton keys for the rooms.
In the Area
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Bolívar 5-05 y Mariano Cueva, Cuenca, Azuay, Ecuador

Main Facilities

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24-Hour Front Desk
WiFi
In Cuenca (Cuenca Historic Center)
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What's around Hotel Casa San Rafael

Bolívar 5-05 y Mariano Cueva, Cuenca, Azuay, Ecuador
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Lobby 2 Hotel Casa San Rafael

Discover More About Hotel Casa San Rafael

General


In Cuenca (Cuenca Historic Center)

Location


A stay at Hotel Casa San Rafael places you in the heart of Cuenca, within a 5-minute walk of San Blas Park and Plaza Rotary Market. This hotel is 0.3 mi (0.5 km) from New Cathedral of Cuenca and 0.4 mi (0.6 km) from Civic Plaza.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

San Blas Park - 0.2 km / 0.1 mi
Plaza Rotary Market - 0.3 km / 0.2 mi
Civic Plaza - 0.3 km / 0.2 mi
Museum of the Canari Identity - 0.3 km / 0.2 mi
Calderon Park - 0.4 km / 0.2 mi
Las Conceptas Museum - 0.5 km / 0.3 mi
New Cathedral of Cuenca - 0.5 km / 0.3 mi
Convent of the Assumption - 0.6 km / 0.4 mi
Museum of the Aboriginal Cultures - 0.6 km / 0.4 mi
Río Tomebamba & Calle Larga - 0.7 km / 0.4 mi
Church of Santo Domingo - 0.7 km / 0.4 mi
Inter-American Center of Popular Arts - 0.7 km / 0.5 mi
Puente Roto - 0.8 km / 0.5 mi
San Francisco Plaza Market - 0.8 km / 0.5 mi
San Cenaculo Church - 0.8 km / 0.5 mi

The preferred airport for Hotel Casa San Rafael is Cuenca (CUE-Mariscal Lamar) - 2.6 km / 1.6 mi

Facilities


Make use of convenient amenities such as complimentary wireless internet access, a fireplace in the lobby, and tour/ticket assistance.

Business Facilities


Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Dining


Take advantage of the hotel's room service (during limited hours). A complimentary English breakfast is served daily from 7:30 AM to 10:00 AM.

Rooms


Stay in one of 13 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.

All facilities in Hotel Casa San Rafael

Bar, Cafe and Lounge Hotel Casa San Rafael
Bar, Cafe and Lounge
Common Space Hotel Casa San Rafael
Common Space
Lobby Hotel Casa San Rafael
Lobby
Others Hotel Casa San Rafael
Others
Restaurant Hotel Casa San Rafael
Restaurant

Hotel Services

  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist
  • Laundry service
  • Tours

Public Facilities

  • Others
  • Smoke-free area
  • Safety deposit box
  • Coffee/tea in lobby

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

General

  • Fireplace in lobby

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Hotel Casa San Rafael

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Children 8 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Children may not be eligible for complimentary breakfast.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.
  • Alcohol is not permitted at this property.
  • Parking height restrictions apply.
  • Contactless check-out is available.

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00

  • Airport shuttle fee: USD 20 per person (roundtrip)
  • Airport shuttle fee per child: USD 10 (roundtrip), (from 6 to 12 years old)
  • Nearby parking fee: USD 13 per day (66 ft away)
  • Credit card charges are subject to a surcharge of 8 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Service Animals Not Allowed

Professional property host/manager, No alcohol allowed onsite, Contactless check-out is available, No cribs (infant beds) available, No rollaway/extra beds available, Parking height restrictions apply, No elevators

General Information

Popular Facilities
24-Hour Front Desk, WiFi
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Casa San Rafael
13
Number of floors in Hotel Casa San Rafael
3
Another facilities in Hotel Casa San Rafael
Luggage storage, Multilingual staff, 24-hour Receptionist, Laundry service, Tours

Frequently asked question in Hotel Casa San Rafael

What are available facilities at Hotel Casa San Rafael?
There are top facilites at Hotel Casa San Rafael such as 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Casa San Rafael?
The standard check-in time at Hotel Casa San Rafael is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does Hotel Casa San Rafael provide breakfast?
Yes, Hotel Casa San Rafael provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Casa San Rafael?
Hotel Casa San Rafael is a 3.5-star hotel.
How many floors does Hotel Casa San Rafael have?
Hotel Casa San Rafael has 3 floors.
See All

More Reviews from Other Guests in Hotel Casa San Rafael

9.0
Exceptional
From 270 reviews
Cleanliness

9.4

Room Comfort

8.4

Location

9.4

Service and Facilites

9.6

Sort by
Most Relevant
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Traveler Reviews Hotel Casa San Rafael

Number of reviews per page
20
40
Top reviews
Amy
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

A beautiful family owned historic home turned into a boutique hotel! Breakfast was home cooked. Close to historic downtown! The property owners weee very helpful and accommodating to all of our needs! Highly recommend!
Amy
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

Beautiful historic property!
Thomas J
icon-Leisure
Leisure
10.0
/10
Reviewed 67 week(s) ago

Expedia Group verified review

Thank you to the wonderful staff at the Hotel Casa San Rafael. Outstanding hospitality! Looking forward to my next visit.
serena
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 68 week(s) ago

Expedia Group verified review

Very noisy you can heard the people next door snoring at night, the floors very squeaky and the bed very noisy and in bad condition. The amenities was real poor two little face soap not even 2x1 for two people per day.
serena
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 68 week(s) ago

Expedia Group verified review

The bed in terrible condition, breakfast was terrible fried egg burn, first night only one towel for two person had to ask for more. Parking stated 13 per day and ended up paying 13 from 7 to 8 at night And 5 for night time total 18 per day. The gentleman did the cleaning was very nice and Vero. They tried their best to make the guest feel better.
Read More
gabriela
icon-Business
Business
10.0
/10
Reviewed 71 week(s) ago

Hotels.com verified review

GRACIAS, MUY BIEN TODO
Martha
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 90 week(s) ago

Expedia Group verified review

Great place to stay
William
10.0
/10
Reviewed 129 week(s) ago

Hotels.com verified review

Very clean and neat. Friendly staff. It's an old hotel and they still use skeleton keys for the rooms.
Terry
icon-Business
Business
10.0
/10
Reviewed 129 week(s) ago

Hotels.com verified review

I liked the place, the room is clean and good for the price, good location, the lady manaywas very nice and helpful at all the time ,.
VICTORIA
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 130 week(s) ago

Expedia Group verified review

Nice boutique hotel. No access for people with disabilities. We were on the 3rd floor. Quiet and friendly staff. Close to the historic center an 3 blocks from Calderon park
Ron
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 133 week(s) ago

Expedia Group verified review

Snarly desk help; small room w/o amenities
Jorge O.
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 133 week(s) ago

Expedia Group verified review

Great place, location & an amazing staff.
Jerry
icon-Leisure
Leisure
10.0
/10
Reviewed 137 week(s) ago

Expedia Group verified review

Helpful staff quiet room
Alejandro
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 146 week(s) ago

Expedia Group verified review

It is a well kept historical property. The hotel is about 130 yrs old, but it is cozy, well kept, clean and the staff is super friendly and helpful. It has basic amenities such as wfi and breakfast. That being said, during weekend nights, street noises filter through the windows and it becomes almost impossible to fall asleep in the early morning hrs (12 am -2:00 am). Noise is not a problem M-R nights.
Read More
Cecilia
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 150 week(s) ago

Expedia Group verified review

I lovely stay in a beautifully maintained 130 year old building! Not iron and solid wood, i door courtyard and amazing breakfasts every day. The staff treated us like family. When my husband suffered from altitude sickness they asked after him and offered a number of local remedies (they worked, too!) We are taking their contact information so next time they come we can skip Expedia and book directly. They were great! Only advice would be this: spring for a room with two beds. Unless you are traveling solo... the single room was very small, and we ended up upgrading. Well worth it!
Read More
Stuart
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 153 week(s) ago

Expedia Group verified review

Wonderful staff and charming hotel. Each morning we were creating with warmth and a delicious breakfast. They were very helpful with answering our questions about surrounding points of interest. They offered a reasonable laundry service with one day turnaround. They supported us with calling taxis when we asked for one. We stayed in a room on the third floor and it was very quiet. This hotel is located very close to the Calderon Park in the central historic district. I would definitely plan to stay here again if I can come back to Cuenca.
Read More
Nelson
icon-Leisure
Leisure
8.0
/10
Reviewed 156 week(s) ago

Expedia Group verified review

Is not what I spect
Michele
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 158 week(s) ago

Expedia Group verified review

Excellent staff beautiful hotel
Melissa
icon-Business and Leisure
Business and Leisure
8.0
/10
Reviewed 168 week(s) ago

Expedia Group verified review

The hotel is nicely remodeled from a former large house. The staff is super friendly and accommodating. The hotel was quiet and very clean, and a short walk to the central plaza. The breakfasts were good but pretty minimal, with little or no choice and very small portions.
Eric
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 190 week(s) ago

Expedia Group verified review

Beautiful boutique hotel conveniently located in the center of town. The Owners Mr. Camacho and Mrs. Valenzuela were super accommodating and made us feel like at home. Additionally Valeria and the rest of the staff were very nice and attentive. We highly recommend this hotel for someone who wants to have a very unique and classic Cuenca experience.
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Hotel Casa San Rafael

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.0
Exceptional
From 270 reviews
Cleanliness

9.4

Room Comfort

8.4

Location

9.4

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Casa San Rafael

Number of reviews per page
20
40
Top reviews
Amy
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

A beautiful family owned historic home turned into a boutique hotel! Breakfast was home cooked. Close to historic downtown! The property owners weee very helpful and accommodating to all of our needs! Highly recommend!
Amy
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

Beautiful historic property!
Thomas J
icon-Leisure
Leisure
10.0
/10
Reviewed 67 week(s) ago

Expedia Group verified review

Thank you to the wonderful staff at the Hotel Casa San Rafael. Outstanding hospitality! Looking forward to my next visit.
serena
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 68 week(s) ago

Expedia Group verified review

Very noisy you can heard the people next door snoring at night, the floors very squeaky and the bed very noisy and in bad condition. The amenities was real poor two little face soap not even 2x1 for two people per day.
serena
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 68 week(s) ago

Expedia Group verified review

The bed in terrible condition, breakfast was terrible fried egg burn, first night only one towel for two person had to ask for more. Parking stated 13 per day and ended up paying 13 from 7 to 8 at night And 5 for night time total 18 per day. The gentleman did the cleaning was very nice and Vero. They tried their best to make the guest feel better.
Read More
gabriela
icon-Business
Business
10.0
/10
Reviewed 71 week(s) ago

Hotels.com verified review

GRACIAS, MUY BIEN TODO
Martha
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 90 week(s) ago

Expedia Group verified review

Great place to stay
William
10.0
/10
Reviewed 129 week(s) ago

Hotels.com verified review

Very clean and neat. Friendly staff. It's an old hotel and they still use skeleton keys for the rooms.
Terry
icon-Business
Business
10.0
/10
Reviewed 129 week(s) ago

Hotels.com verified review

I liked the place, the room is clean and good for the price, good location, the lady manaywas very nice and helpful at all the time ,.
VICTORIA
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 130 week(s) ago

Expedia Group verified review

Nice boutique hotel. No access for people with disabilities. We were on the 3rd floor. Quiet and friendly staff. Close to the historic center an 3 blocks from Calderon park
Ron
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 133 week(s) ago

Expedia Group verified review

Snarly desk help; small room w/o amenities
Jorge O.
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 133 week(s) ago

Expedia Group verified review

Great place, location & an amazing staff.
Jerry
icon-Leisure
Leisure
10.0
/10
Reviewed 137 week(s) ago

Expedia Group verified review

Helpful staff quiet room
Alejandro
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 146 week(s) ago

Expedia Group verified review

It is a well kept historical property. The hotel is about 130 yrs old, but it is cozy, well kept, clean and the staff is super friendly and helpful. It has basic amenities such as wfi and breakfast. That being said, during weekend nights, street noises filter through the windows and it becomes almost impossible to fall asleep in the early morning hrs (12 am -2:00 am). Noise is not a problem M-R nights.
Read More
Cecilia
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 150 week(s) ago

Expedia Group verified review

I lovely stay in a beautifully maintained 130 year old building! Not iron and solid wood, i door courtyard and amazing breakfasts every day. The staff treated us like family. When my husband suffered from altitude sickness they asked after him and offered a number of local remedies (they worked, too!) We are taking their contact information so next time they come we can skip Expedia and book directly. They were great! Only advice would be this: spring for a room with two beds. Unless you are traveling solo... the single room was very small, and we ended up upgrading. Well worth it!
Read More
Stuart
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 153 week(s) ago

Expedia Group verified review

Wonderful staff and charming hotel. Each morning we were creating with warmth and a delicious breakfast. They were very helpful with answering our questions about surrounding points of interest. They offered a reasonable laundry service with one day turnaround. They supported us with calling taxis when we asked for one. We stayed in a room on the third floor and it was very quiet. This hotel is located very close to the Calderon Park in the central historic district. I would definitely plan to stay here again if I can come back to Cuenca.
Read More
Nelson
icon-Leisure
Leisure
8.0
/10
Reviewed 156 week(s) ago

Expedia Group verified review

Is not what I spect
Michele
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 158 week(s) ago

Expedia Group verified review

Excellent staff beautiful hotel
Melissa
icon-Business and Leisure
Business and Leisure
8.0
/10
Reviewed 168 week(s) ago

Expedia Group verified review

The hotel is nicely remodeled from a former large house. The staff is super friendly and accommodating. The hotel was quiet and very clean, and a short walk to the central plaza. The breakfasts were good but pretty minimal, with little or no choice and very small portions.
Eric
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 190 week(s) ago

Expedia Group verified review

Beautiful boutique hotel conveniently located in the center of town. The Owners Mr. Camacho and Mrs. Valenzuela were super accommodating and made us feel like at home. Additionally Valeria and the rest of the staff were very nice and attentive. We highly recommend this hotel for someone who wants to have a very unique and classic Cuenca experience.
Read More
Number of reviews per page
20
40