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Hotel Casa San Rafael
Hotels
9.0
/10
Exceptional
267 reviews
What Guests Say About Their Stay
Amy
10.0
/ 10
A beautiful family owned historic home turned into a boutique hotel! Breakfast was home cooked. Close to historic downtown! The property owners weee very helpful and accommodating to all of our needs! Highly recommend!
Thomas J
10.0
/ 10
Thank you to the wonderful staff at the Hotel Casa San Rafael. Outstanding hospitality! Looking forward to my next visit.
William
10.0
/ 10
Very clean and neat. Friendly staff. It's an old hotel and they still use skeleton keys for the rooms.
In the Area
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Bolívar 5-05 y Mariano Cueva, Cuenca, Azuay, Ecuador
Main Facilities
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24-Hour Front Desk
WiFi
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Available Room Types in Hotel Casa San Rafael
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Per room per night (excl. taxes & fees)
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What's around Hotel Casa San Rafael
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Bolívar 5-05 y Mariano Cueva, Cuenca, Azuay, Ecuador
Discover More About Hotel Casa San Rafael
Location
Staying at Hotel Casa San Rafael is a good choice when you are visiting Cuenca.
About Hotel Casa San Rafael
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
With all facilities offered, Hotel Casa San Rafael is the right place to stay.
All facilities in Hotel Casa San Rafael
Others
Hotel Services
- Luggage storage
- Multilingual staff
- 24-hour Receptionist
- Laundry service
- Tours
Public Facilities
- Others
- Smoke-free area
- Safety deposit box
- Coffee/tea in lobby
Food and Drinks
- Breakfast
Connectivity
- Free WiFi
General
- Fireplace in lobby
Shuttle Service
- Airport transfer (surcharge)
Accommodation Policy & General Information in Hotel Casa San Rafael
Important Note
- Airport shuttle fee: USD 20 per person (roundtrip)
- Airport shuttle fee per child: USD 10 (roundtrip), (from 6 to 12 years old)
- Nearby parking fee: USD 13 per day (66 ft away)
- Credit card charges are subject to a surcharge of 8 percent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (15%).
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | 24-Hour Front Desk, WiFi |
Check-In / Check-Out Time | From 15:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Hotel Casa San Rafael | 13 |
Number of floors in Hotel Casa San Rafael | 3 |
Another facilities in Hotel Casa San Rafael | Luggage storage, Multilingual staff, 24-hour Receptionist, Laundry service, Tours |
Frequently asked question in Hotel Casa San Rafael
What are available facilities at Hotel Casa San Rafael?
There are top facilites at Hotel Casa San Rafael such as 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Casa San Rafael?
The standard check-in time at Hotel Casa San Rafael is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Hotel Casa San Rafael provide breakfast?
Yes, Hotel Casa San Rafael provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Hotel Casa San Rafael
Other sources (267)
9.0
Exceptional
From 267 reviews
Cleanliness
9.4
Room Comfort
8.4
Location
9.4
Service and Facilites
9.6
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Traveler Reviews Hotel Casa San Rafael
Number of reviews per page
20
40
Top reviews
Amy
Leisure Family
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
A beautiful family owned historic home turned into a boutique hotel! Breakfast was home cooked. Close to historic downtown! The property owners weee very helpful and accommodating to all of our needs! Highly recommend!
Amy
Leisure Family
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Beautiful historic property!
Thomas J
Leisure
10.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Thank you to the wonderful staff at the Hotel Casa San Rafael. Outstanding hospitality! Looking forward to my next visit.
serena
Leisure with Partner
4.0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
Very noisy you can heard the people next door snoring at night, the floors very squeaky and the bed very noisy and in bad condition. The amenities was real poor two little face soap not even 2x1 for two people per day.
serena
Leisure with Partner
4.0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
The bed in terrible condition, breakfast was terrible fried egg burn, first night only one towel for two person had to ask for more. Parking stated 13 per day and ended up paying 13 from 7 to 8 at night And 5 for night time total 18 per day. The gentleman did the cleaning was very nice and Vero. They tried their best to make the guest feel better.
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gabriela
Business
10.0
/10
Reviewed 33 week(s) ago
Hotels.com verified review
GRACIAS, MUY BIEN TODO
Martha
Leisure with Children
10.0
/10
Reviewed 52 week(s) ago
Expedia Group verified review
Great place to stay
William
10.0
/10
Reviewed 90 week(s) ago
Hotels.com verified review
Very clean and neat. Friendly staff. It's an old hotel and they still use skeleton keys for the rooms.
Terry
Business
10.0
/10
Reviewed 91 week(s) ago
Hotels.com verified review
I liked the place, the room is clean and good for the price, good location, the lady manaywas very nice and helpful at all the time ,.
VICTORIA
Leisure with Friends
10.0
/10
Reviewed 91 week(s) ago
Expedia Group verified review
Nice boutique hotel. No access for people with disabilities. We were on the 3rd floor. Quiet and friendly staff. Close to the historic center an 3 blocks from Calderon park
Ron
Leisure with Partner
2.0
/10
Reviewed 94 week(s) ago
Expedia Group verified review
Snarly desk help; small room w/o amenities
Jorge O.
Leisure Family
10.0
/10
Reviewed 94 week(s) ago
Expedia Group verified review
Great place, location & an amazing staff.
Jerry
Leisure
10.0
/10
Reviewed 98 week(s) ago
Expedia Group verified review
Helpful staff quiet room
Alejandro
Leisure Family
8.0
/10
Reviewed 107 week(s) ago
Expedia Group verified review
It is a well kept historical property. The hotel is about 130 yrs old, but it is cozy, well kept, clean and the staff is super friendly and helpful. It has basic amenities such as wfi and breakfast. That being said, during weekend nights, street noises filter through the windows and it becomes almost impossible to fall asleep in the early morning hrs (12 am -2:00 am). Noise is not a problem M-R nights.
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Cecilia
Leisure with Partner
10.0
/10
Reviewed 112 week(s) ago
Expedia Group verified review
I lovely stay in a beautifully maintained 130 year old building! Not iron and solid wood, i door courtyard and amazing breakfasts every day.
The staff treated us like family. When my husband suffered from altitude sickness they asked after him and offered a number of local remedies (they worked, too!)
We are taking their contact information so next time they come we can skip Expedia and book directly. They were great!
Only advice would be this: spring for a room with two beds. Unless you are traveling solo... the single room was very small, and we ended up upgrading. Well worth it!
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Stuart
Leisure Family
10.0
/10
Reviewed 115 week(s) ago
Expedia Group verified review
Wonderful staff and charming hotel.
Each morning we were creating with warmth and a delicious breakfast. They were very helpful with answering our questions about surrounding points of interest.
They offered a reasonable laundry service with one day turnaround.
They supported us with calling taxis when we asked for one.
We stayed in a room on the third floor and it was very quiet.
This hotel is located very close to the Calderon Park in the central historic district.
I would definitely plan to stay here again if I can come back to Cuenca.
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Nelson
Leisure
8.0
/10
Reviewed 117 week(s) ago
Expedia Group verified review
Is not what I spect
Michele
Leisure Family
10.0
/10
Reviewed 120 week(s) ago
Expedia Group verified review
Excellent staff beautiful hotel
Melissa
Business and Leisure
8.0
/10
Reviewed 129 week(s) ago
Expedia Group verified review
The hotel is nicely remodeled from a former large house. The staff is super friendly and accommodating. The hotel was quiet and very clean, and a short walk to the central plaza. The breakfasts were good but pretty minimal, with little or no choice and very small portions.
Eric
Leisure Family
10.0
/10
Reviewed 152 week(s) ago
Expedia Group verified review
Beautiful boutique hotel conveniently located in the center of town. The Owners Mr. Camacho and Mrs. Valenzuela were super accommodating and made us feel like at home. Additionally Valeria and the rest of the staff were very nice and attentive. We highly recommend this hotel for someone who wants to have a very unique and classic Cuenca experience.
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Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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