Overall Ratings & Reviews Sheratton Regency Hotel

Nice room/ hotel and friendly staff

Cockroaches. Moldy smelling. Night club connected to building. Heard loud fire works all night could have been firearms. Staff was friendly. Breakfast was tasty.

The balcony door could not lock. The bathroom is dated. The tiny desk had no light. The location is directly across from some mosque or Islamic center. Those ‘prayers’ on megaphone (outdoor speakers?) started at 4 am. Could not sleep well! Otherwise the staff is amazing!

The safe wasn't working, the stuff was friendly and helpful, there was too much noise and a high traffic within the building, infact i had booked for 3 days but i checked out within a day and they wouldn't give me a refund but it's all good

Walking distance to restaurants and shops

Staff was very helpful and professional in accommodating me with any requests I had or needed

The hotel is not good value for money. Rooms only have internal facing windows, it has overwhelming smell of mould and it is right next to a night club that played loud music until 3.30 even on a Sunday evening. Pool area was good as was breakfast. Not worth the money.Stay somewhere else.

Good central location on the island but loud music late into the night from nearby clubs disturbs sleep.

Pros: Easy mobility and location. short distance to my destination. Except Nyali beach which I easily rode a tuktuk. Good breakfast, courteous staff. BUT I booked in a hurry and didn't read reviews. 1st don't get the standard double room. There is a loud club nearby and my room wasn't cleaned well at all, sorry. If I was staying more than two nights, I would have upgraded atleast to the executive

I like being in the middle of town. Can go anywhere easily.

This is not real Sheraton hotel without mirrors in the bathroom if you need to shave etc. They only provided sheet but no blanket on the bed. I submitted parties of 2 but only officer 1 towel for 2 people. I asked to get 2 for body bath towels and 2 for hand/face so that we can each use one but only 2nd bath towel was officered. Facing the street is very loud through the night and there’s the loud speaker Muslim prayer at 3am and 5ish am that keeps you up and frustrated. While staff was friendly, the quality of the hotel should be rated at 1-3 stars with U.S standard. The price you pay is not worth spending for it!

The facility only provides breakfast and the other meals on order

Not a fantastic area of town & it shares a wall with a night club/casino. Pulling up at night with my kids with the sidewalks filled with people trying to get into the club was intimidating and the hotel didn't have any security or anyone to help get us inside. The rooms were clean and the breakfast offered the next morning was wonderful. You get what you pay for here.

This is a small hotel in the city and a knock off Sheratton name so don't be fooled. The room was not as expected and seems like being in a box/coffin. No wifi and interrupted wifi/internet

Had a pleasant experience

Nice for the price

it was fair

Availability of the reception desk

This was by far the most horrible place I have ever stayed in. I don't even know where to begin. The shower is part of the bathroom so you pretty much take a shower in the room flooding the floor. They're is no mirror in the bathroom, no towels. The water in the faucet barely ran. They're were two windows in the room both looking outside into the hallways where people walk by to their rooms. So anybody can look inside your room. The lighting was barely existent. I would never ever stay here again.

The bathroom was tight. Worst there was no water supply.Had booked for a double bed abd double sofa bed.The double sofa bed was just a couch.