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Traveler Reviews De Tonga Hotel
Number of reviews per page
20
20
40
40
Customer reviews
Lucky B. S.
9.4
/10
Reviewed 1 week(s) ago
The comfort and cleanliness of De Tonga Hotel are exceptional for guests, especially families on their year-end vacations. There's a rooftop swimming pool.
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D***y
8.2
/10
Reviewed 1 week(s) ago
The room was okay, but the bathroom wasn't very clean. Breakfast only had one menu option.
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A***h
5.0
/10
Reviewed 2 week(s) ago
The room was dirty, smelly, and uncomfortable. There were lots of cockroaches. The amenities didn't match the pictures; there were no towels or toiletries. The staff was unfriendly and their service was also very poor. When I asked for towels, they simply said "later" in a rude manner.
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1 people find it helpful
ss
siwan s.
Staycation
9.1
/10
Reviewed 6 week(s) ago
Not bad.. The room is quite spacious and clean.. The only drawback is the bathroom, hopefully it can be improved.. If the staff service is good... it's appropriate for the price of the room...
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1 people find it helpful
V***e
Staycation
8.5
/10
Reviewed 6 week(s) ago
The room is incomplete, the AC is not cold
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1 people find it helpful
V***e
Staycation
8.5
/10
Reviewed 6 week(s) ago
The location is a bit dirty, there are cockroaches everywhere, the bathroom has no hot water.
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3 people find it helpful
Rs
Riyan s.
7.3
/10
Reviewed 10 week(s) ago
Smelly, stuffy, broken toilet, no Wi-Fi, cold breakfast, not worth it, pillow cases not replaced initially, blankets smelly, stained, holes, not suitable for guests.
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1 people find it helpful
D***a
5.3
/10
Reviewed 10 week(s) ago
Stayed for 3 nights, breakfast was provided only once. Dirty towels, no doormats and tissues provided, smelly window curtains. The windows leak when it rains, so they get flooded. Dirty bed sheets, TV only 3 channels with antsy broadcasts. The room key is still manual, but the door is still stuck. The air conditioner is okay.
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1 people find it helpful
J
Jimmi
Leisure
10.0
/10
Reviewed 14 week(s) ago
Good service. Clean rooms. Clean toilets. Ample parking. The security guards are also friendly.
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1 people find it helpful
e***a
5.3
/10
Reviewed 24 week(s) ago
not recommended to bring family or work matters
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2 people find it helpful
S***m
5.3
/10
Reviewed 25 week(s) ago
The room gave off an unpleasant and damp smell, the room door was difficult to lock from the outside, once locked it was difficult to open again, making hotel guests anxious when they wanted to leave the hotel room for a while, booked a room with breakfast, they said the restaurant for breakfast was being renovated, the instructions from the hotel receptionist were that breakfast would be delivered to the room but when checking out from the hotel, breakfast did not arrive at the room...
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5 people find it helpful
r***a
Medical
7.3
/10
Reviewed 26 week(s) ago
Very not recommended... dirty, very bad facilities, had to move rooms in the middle of the night because the door wouldn't open... the elevator smelled musty.. couldn't sleep in the middle of the night because of the noise on the 3rd floor there was clubbing until 4 am... in short, it's not recommended as a place to stay.
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Mahesha R.
6.9
/10
Reviewed 26 week(s) ago
This place is only suitable for couples who are dating or something...for people who like bars and clubbing. The bar on the upper level is very noisy so it's very early in the morning.
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D***a
7.3
/10
Reviewed 26 week(s) ago
There are lots of cockroaches in the room, the room smells, the sheets and pillows smell. The towels are wet because it has been raining for days so there are no dry towels.
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J***l
Business
9.7
/10
Reviewed 27 week(s) ago
The hotel staff is friendly. The rooms are quite clean. The staff is always ready to help.
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Ritchie L. S.
Staycation
7.6
/10
Reviewed 28 week(s) ago
The place is... dirty...
Roaches everywhere
Trash everywhere
At least the staffs are friendly
2 people find it helpful
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LUSIANNA G.
8.2
/10
Reviewed 28 week(s) ago
The room wasn't very clean, with cockroaches in the bedroom and bathroom. The loud music on the third floor disturbed my sleep until the early hours of the morning.
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E***y
Transit
5.0
/10
Reviewed 32 week(s) ago
De Tonga Hotel. Dirty, lots of small cockroaches, air conditioning not cold, smelly, very poor and unfriendly service.
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3 people find it helpful
F***i
Staycation
6.6
/10
Reviewed 32 week(s) ago
In the room there are many small animals like baby cockroaches running around, the room's AC is also not cold, the toilet was not working (clogged) and after being called and contacted via WA, it was only fixed, the toilet also smells.. I didn't take breakfast, the one who took my 2 children to the 3rd floor, at first they weren't given breakfast until they had to bring proof of payment for staying at the hotel, and the breakfast given to my children was only a small pile of rice and 1 egg (breakfast was given in a styrofoam), I don't know because the children took breakfast so they were only given a pile of rice and 1 egg without any other side dishes.. it's impossible if the hotel only provides eggs and rice for breakfast for hotel guests. in the end I ordered gofood. CS was also not very welcoming as if I came to stay with the children as if asking for a free stay.