Dear Sir/Madam, Thank you for taking the time to share your experience with us. We are delighted to hear that you were satisfied with our service. Such positive feedback is a great appreciation for our entire team and motivates us to continue striving to provide the best possible service to all our guests. Thank you for your trust in us. We hope to continue providing you with memorable experiences and welcome you back in the future. Sincerely, Himawan Arya Saptaji, Assistant Front Office Manager

Dear Valued Guest, Thank you for taking the time to write a review about your stay with us. We are delighted to learn that, despite the high volume of guests, you were impressed with the quick check-in and check-out process and the friendly service from our team. We appreciate your appreciation for the cleanliness and spaciousness of the rooms, as well as the hotel's excellent location. Your positive review is a great encouragement to our entire team to provide the best service and create memorable stays for all our guests. Thank you again for your trust in us. We hope to welcome you back on your next stay and hope to have a similarly satisfying, or perhaps even better, experience. Sincerely, Himawan Araya Saptaji, Assistant Front Office Manager

Dear Mr./Ms. Dika B, Thank you for taking the time to write a review about your stay. We are delighted to hear that you were satisfied with the cleanliness, comfort, and pleasant scent of your room. We also appreciate your appreciation for the quality of the food and the hotel's convenient location near the city center. We particularly appreciate your feedback regarding the variety of the breakfast menu. This feedback is very valuable to us, and we will forward it to our Food and Beverage team to use in our evaluations to improve menu variety and provide a better breakfast experience for all our guests in the future. We thank you for your trust in us and hope to welcome you back again on your next stay for an even more satisfying experience. Sincerely, Himawan Arya Saptaji, Assistant Front Office Manager

Dear Valued Guest, Thank you very much for your stay and for taking the time to share your valuable feedback. We are delighted that you were satisfied with our hotel and will recommend us to others. Your trust and recommendation are a great encouragement to all our staff. Your kind words motivate us to continuously improve the quality of our services and facilities, and we strive every day to provide a comfortable and memorable stay for all our guests. Thank you again for choosing our hotel and trusting us. We hope to welcome you back again. Sincerely, Himawan Aria, Front Office Manager, SAFTEC Hotel

Dear Valued Guest, Thank you for taking the time to write a review about your stay with us. We are delighted to hear that you appreciated the cleanliness and spaciousness of our rooms and were impressed by the friendliness of all our staff. Your compliments motivate us to continue maintaining and improving the quality of service for all our guests. Thank you for your trust in us. We hope to welcome you back on your next stay and provide you with an even more memorable experience. Sincerely, Himawan Araya Saptaji, Assistant Front Office Manager

Dear Valued Guest, Thank you for taking the time to review your stay with us. We apologize if the breakfast menu we served did not meet your expectations. Your feedback is invaluable and our Food and Beverage team will take it into consideration to improve our breakfast menu in the future. We are committed to providing all our guests with a comfortable and memorable stay, including the quality and variety of food we serve daily. Thank you again for your feedback. We hope to welcome you back in the future with an even better experience. Sincerely, Himawan Arya Saptaji, Assistant Front Office Manager

Dear Valued Guest, Thank you for taking the time to write a review about your stay with us. We are delighted to hear that you were satisfied with the friendliness of our staff, the cleanliness of your room, and the excellent location of our hotel. Such positive reviews encourage our entire team to continue striving to provide the best service and experience for all our guests. Thank you for your trust in us. We hope to welcome you back on your next stay and provide you with a similarly memorable experience. Sincerely, Himawan Arya Saptaji, Assistant Front Office Manager

Dear Ms. Lily S, Thank you for taking the time to review your stay with us. We are delighted to hear that you enjoyed the hotel's excellent location, the friendliness of the staff, and the easy access to various cafes and restaurants nearby. We also appreciate your comments regarding the comfort of the room and the water dispenser in the hallway. We apologize if the cleanliness of the room and amenities did not meet your expectations. We have forwarded your feedback to the relevant team for evaluation and improvement. We will continue to improve our cleanliness standards and inspect our room amenities to provide a better stay for all our guests. Thank you for your interest and feedback. Reviews like this are very valuable to us in improving the quality of our service and amenities. We hope to welcome you again in the future for a more comfortable and memorable stay. Sincerely, Himawan Arya Saptaji, Assistant Front Office Manager

Dear Guest, Thank you very much for staying with us and for leaving such a wonderful review. We are happy to hear that you were satisfied with our strategic location and excellent facilities. We are also honored to be able to provide you with a comfortable stay at an affordable price. Your valuable feedback encourages all our staff to continue to strive to improve our service standards and provide you with the best experience. We appreciate your trust and choice. We look forward to welcoming you back again. Thank you very much. Sincerely, Himawan Aria, Head of Reception, Saftag Hotel

Dear Valued Guest, Thank you for your positive review. We are delighted to hear that the hotel's excellent and central location made your stay convenient. We are always committed to providing comfortable accommodations with easy access to various attractions and amenities around the hotel. Thank you for your trust. We hope to welcome you back for your next stay and provide you with an even more memorable experience. Sincerely, Himawan Araya Saptaji, Assistant Front Office Manager

Dear Valued Guest, Thank you for taking the time to write a review about your stay with us. We are delighted that you enjoyed your stay and were impressed with the cleanliness of your room, the friendly service, and the value we offered. Your positive feedback is an encouragement to our entire team to maintain the quality of our facilities and provide the best service to all our guests. Thank you for your trust. We hope to welcome you back in the future for another memorable stay. Sincerely, Himawan Arya Saptaji, Assistant Front Office Manager

Dear Mr. Darmanto, Thank you for taking the time to write a review about your stay at our hotel. We are delighted to hear that you were satisfied with the friendliness of our staff, the cleanliness of your room, and the comfortable atmosphere during your stay. Guest comfort and satisfaction are our top priority, and your compliments motivate our entire team to continue maintaining and improving the quality of service we provide. Thank you for your trust in us. We hope to welcome you back for your next stay for an even more memorable experience. Sincerely, Himawan Arya Saptaji, Assistant Front Office Manager

Dear Valued Guest, Thank you for taking the time to share your feedback and comments regarding your stay at our hotel. We apologize for the inconvenience you experienced regarding your request for extra pillows, which was not fulfilled during your stay. We understand your frustration, especially since you requested extra pillows multiple times, both before arrival and during your stay, but were not satisfied until check-out. This is certainly not the standard of service we strive to provide to all our guests. Your feedback is extremely important to us, and we will evaluate our communication and follow-up processes between departments to better and more promptly handle each guest's request. Thank you for your comments. Such criticism and feedback are crucial to us as data for evaluation and improvement of the quality of our service in the future. We sincerely hope to have the opportunity to welcome you back again and provide you with an even better stay experience next time. Sincerely, Himawan Araya Saptaji, Assistant Front Office Manager