We were exhausted after the long journey and hoped to get some rest. However, the room we received didn't meet our expectations. We had clearly booked a room with a king-size bed, but instead were given a room with twin beds.
We wanted to complain, but the room phone wasn't working, so my husband had to go down to the front desk to report the issue. Furthermore, the bathroom drain was clogged, causing water to pool and create a mess every time we used it. Furthermore, the TV channel selection was very limited, as it wasn't a smart TV, making it quite boring when we wanted to relax in our room.
Thank you