8.7
Very Good
From 544 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.5

Location

8.8

Service and Facilites

8.7

People often mention about Grand Zuri Ketapang
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Bedroom (22)
Bathroom (22)
Surroundings (21)
Staff Friendliness (21)
Hotel Area (20)
Ambiance (19)
Room Space (18)
Distance to City Center (17)
Accessibility (17)
Taste (15)
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Traveler Reviews Grand Zuri Ketapang

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40
Customer reviews
Dede H.
icon-Staycation
Staycation
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8.5
/10
Reviewed 6 day(s) ago
As usual, the view is great, and the breakfast food is delicious.
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Accommodation's Reply
31 Jul 2025
Dear Mr. Dede H, Warm greetings from Hotel Grand Zuri Ketapang. Thank you for your review of our hotel. We look forward to welcoming you back to Hotel Grand Zuri Ketapang in the future. Best regards, Ary Guna, General Manager
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Jimmy A. W.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
The service is excellent, the rooms are clean and tidy. For coffee lovers, it's just a short walk across the street. Access is very convenient. Grand Zuri is truly excellent.
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Accommodation's Reply
27 Jul 2025
Dear Mr. Jimmy A. W., Warm greetings from Hotel Grand Zuri Ketapang. Thank you for your review of our hotel. We look forward to welcoming you back to Hotel Grand Zuri Ketapang in the future. Best regards, Ary Guna, General Manager
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Dede H.
icon-Staycation
Staycation
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8.5
/10
Reviewed 3 week(s) ago
The hotel staff is friendly, the atmosphere is nice, the lighting is bright, the view is beautiful, the sound is tight, but what I like most is the view in the morning and evening.
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Accommodation's Reply
16 Jul 2025
Dear Mr. Dede H, Warm greetings from Hotel Grand Zuri Ketapang. Thank you for your review of our hotel. We look forward to welcoming you back to Hotel Grand Zuri Ketapang in the future. Best regards, Ary Guna
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a***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
friendly hotel staff, strategic location
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1 people find it helpful
Accommodation's Reply
21 Jun 2025
Dear Mr. A*i, Warm greetings from Hotel Grand Zuri Ketapang, Thank you for your rating and impressions that you have shared about the strategic location of the hotel and the service from our friendly hotel team. Glad to know that the condition of the hotel and the services that we have provided can meet your standards and expectations. Once again, thank you for the recommendation, we are happy to look forward to welcoming you back to stay at Hotel Grand Zuri Ketapang on another occasion. Best regards, Yanuar Kurniawan. General Manager
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S***t
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
Satisfactory service and friendly staff. I stayed 4 nights and I recommend.
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Accommodation's Reply
16 Jun 2025
Dear Mr. S*t, Warm greetings from Hotel Grand Zuri Ketapang, Thank you for choosing to stay with us for 4 nights and taking the time to write your impressions after staying especially regarding the service and friendliness of our hotel team. Glad to know that what we have provided can meet your standards and expectations. Once again, thank you for the recommendation given, we are happy to look forward to your arrival to stay again at Hotel Grand Zuri Ketapang at another time and opportunity. Best regards, Yanuar Kurniawan. General Manager.
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Guest
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Staycation
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10.0
/10
Reviewed 8 week(s) ago
I often stay at Hotel Grand Zury Ketapang every weekend. The room is always clean, the bed is comfortable, and I always book a smoking room. The view from the window is quite nice, especially in the afternoon. This hotel is a comfortable place to unwind.
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Accommodation's Reply
11 Jun 2025
Warm greetings from Hotel Grand Zuri Ketapang, Thank you for your trust in continuing to make our hotel your main choice for staying during the weekend in Ketapang. We also thank you for the reviews and impressions shared, especially regarding the condition of the rooms and beds which are clean and comfortable as well as the beautiful views from inside the room. We are pleased to know that the facilities we provide can meet your expectations and make you feel comfortable while staying at our hotel. We use this as motivation to continue to provide the best for all our guests. Once again, thank you for the positive recommendations given, we are happy to look forward to welcoming you back to Hotel Grand Zuri Ketapang at another time and opportunity. Best regards, Yanuar Kurniawan. General Manager
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Reni
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
the food is varied. the salad menu is too little he...he...
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Accommodation's Reply
02 Jun 2025
Dear Mrs. Reni, Warm greetings from Hotel Grand Zuri Ketapang, Thank you for your trust in choosing our hotel as your main choice to stay while in Ketapang. Thank you also for the positive impressions shared regarding the variety of food during breakfast at Cerenti restaurant. We apologize for the inconvenience that you still experience due to the lack of salad menu that we serve. We make this our top priority to be fixed immediately in order to provide the best for all our guests. Mrs. Reni, once again thank you for your input and recommendations. We are happy to look forward to your arrival to stay again at Hotel Grand Zuri Ketapang on another occasion. Best regards,. Yanuar Kurniawan. General Manager
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K***d
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
Comfortable, cold AC, good service, clean hotel
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Accommodation's Reply
02 Jun 2025
Dear Mr./Mrs. ke*d, Warm greetings from Hotel Grand Zuri Ketapang, Thank you for making our hotel your main choice to stay and for sharing your impressions, especially regarding the condition of the room, cleanliness, cool AC and the best service provided by our team. Glad to know that the facilities and services we provide can meet your expectations and make your stay comfortable and enjoyable. Once again, thank you for the recommendation given, we are happy to look forward to your arrival to stay again at Hotel Grand Zuri Ketapang on another occasion. Best regards, Yanuar Kurniawan. General Manager
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H***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 16 week(s) ago
the room is spacious the water is clean. overall great experiences staying there
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Accommodation's Reply
16 Jul 2025
Dear Sir/Madam, Warm greetings from Hotel Grand Zuri Ketapang. Thank you for your review of our hotel. We look forward to welcoming you back to Hotel Grand Zuri Ketapang in the future. Best regards, Ary Guna
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D***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 19 week(s) ago
Food variety needs to be increased, there is less variety & taste too.
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Accommodation's Reply
16 Jul 2025
Dear Sir/Madam, Warm greetings from Hotel Grand Zuri Ketapang. Thank you for your review of our hotel. This will certainly serve as a basis for evaluation and improvement to enhance the quality of our service to our guests. Thank you for your input. We look forward to welcoming you back to Hotel Grand Zuri Ketapang on another occasion. Best regards, Ary Guna, General Manager
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Iwan P.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
The hotel staff is very friendly, communicative and prompt in providing services.
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2 people find it helpful
Accommodation's Reply
13 Feb 2025
Dear Mr. Iwan P., Thank you for being our loyal guest and continuing to choose Hotel Grand Zuri as your main choice to stay while in Ketapang. Thank you also for the positive assessment given to our friendly, communicative and agile staff in providing services. This is an additional motivation to continue to provide the best for all our guests. Mr. Iwan, once again thank you for the recommendation given, we are happy to look forward to your arrival to stay again at our Hotel on the next occasion when you are in Ketapang. Best regards,. Yanuar Kurniawan. General Manager
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Taupan A. P.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 25 week(s) ago
Have stayed here several times, the staff service is friendly, the food is quite varied and the taste of the food is delicious. 😊👍
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Accommodation's Reply
09 Feb 2025
Dear Mr. Taupan AP, Warm greetings from Hotel Grand Zuri Ketapang, Thank you for being a loyal guest and staying several times at our Hotel. We also thank you for being willing to give an assessment of the variety and taste of food as well as the hospitality and service of our staff. All positive assessments that you share will be our motivation to continue to provide the best facilities and services for all our guests. Mr. Taupan, once again thank you for the recommendation given, we are happy to look forward to your arrival to stay again at Hotel Grand Zuri on your next arrival in Ketapang. Best regards, Yanuar Kurniawan. General Manager
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Vincentius G. D.
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 26 week(s) ago
Best hotel at Ketapang. I stay for Business trip
1 people find it helpful
Accommodation's Reply
05 Feb 2025
Dear Mr. Vincentius G. D., Warmest greeting from Hotel Grand Zuri Ketapang, Thank you for stay with us and give a good review about our hotel. We’re delighted to hear that you enjoyed your stay at Grand Zuri Ketapang during your business trip. Providing a comfortable and pleasant experience for our guests is our top priority. We look forward to welcoming you back on your next visit. Best Regards, Yanuar Kurniawan General Manager
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Iwan P.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
Hotel staff is very friendly & communicative
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Accommodation's Reply
30 Jan 2025
Dear Mr. Iwan P., Warm greetings from Hotel Grand Zuri Ketapang, Thank you for choosing our hotel and for taking the time to give a review after staying with us regarding the friendliness and communication of our staff. We greatly appreciate the review that you have given and it is a motivation for us to continue to provide the best service for all our guests. Mr. Iwan, once again thank you for the recommendation that you have given us, we are happy to look forward to your arrival to stay again at Hotel Grand Zuri Ketapang at another time and opportunity. Best regards, Yanuar Kurniawan. General Manager.
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Iwan P.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 28 week(s) ago
Hotel staff is friendly, efficient, & communicative
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Accommodation's Reply
25 Jan 2025
Dear Mr. Iwan P, Warm greetings from Hotel Grand Zuri Ketapang, Thank you for choosing our hotel and sharing your impressions after staying there. It is a pleasure to know that our communicative, friendly and agile staff in assisting your needs can meet your expectations. This is our motivation to continue to provide the best for all our guests. Mr. Iwan, once again thank you for the positive recommendation given, we are happy to welcome you back to our hotel at another time and opportunity. Best regards, Yanuar Kurniawan. General Manager
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Iwan P.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 30 week(s) ago
The distance between the hotel and delicious restaurants is not that far.
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Accommodation's Reply
10 Jan 2025
Dear Mr. Iwan P., Warm greetings from Hotel Grand Zuri Ketapang, Thank you for your review. We are pleased to know that our hotel's strategic location was one of your considerations in choosing Grand Zuri as a place to stay while in Ketapang. We hope that your experience during your stay at Hotel Grand Zuri Ketapang remains comfortable and enjoyable. Thank you again for your recommendation, we are happy to welcome you back to our hotel another time. Best regards, Yanuar Kurniawan. General Manager
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l***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 31 week(s) ago
the staff are friendly.. the room is very homey.. the food is delicious..
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Accommodation's Reply
10 Jan 2025
Dear Mr. I*i, Warm greetings from Hotel Grand Zuri Ketapang, Thank you for choosing Hotel Grand Zuri as your main choice to stay while in Ketapang and for sharing your experience after staying with photos during breakfast at Cerenti restaurant. The positive impressions that have been shared regarding the condition of the room, the friendliness of the staff and the delicious taste of the food mean a lot to us to be able to continue to maintain the facilities and services that we provide at the best level for all our guests. Once again, thank you, we are happy to welcome you back to Hotel Grand Zuri at another time and opportunity. Best regards, Yanuar Kurniawan. General Manager
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l***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 32 week(s) ago
the service is great... towards the guests are also friendly, the food is delicious..
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1 people find it helpful
Accommodation's Reply
10 Jan 2025
Dear Mr./Mrs. I*i, Warm greetings from Hotel Grand Zuri Ketapang, Thank you for the positive review that has been given to our hotel. Glad to know that the service, friendliness of the staff, and the taste of the food that we provide can meet your standards and expectations. Guest satisfaction is our top priority, and reviews like the ones you have shared are motivation for our team to continue to provide the best service for all our guests. Hopefully with the best facilities and services that we provide, you will be pleased to come and stay again at Hotel Grand Zuri Ketapang on another occasion. Best regards, Yanuar Kurniawan. General Manager
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Tjong S. F.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 32 week(s) ago
Location good, all staff are very friendly
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Accommodation's Reply
10 Jan 2025
Dear Mr. Tjong S.F., Warmest greeting from Hotel Grand Zuri Ketapang, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our convenient location and found our staff to be friendly. Your kind words truly motivate us to continue delivering exceptional service. We look forward to welcoming you back to Hotel Grand Zuri Ketapang on your next visit. Best Regards, Yanuar Kurniawan General Manager
G***t
icon-origin-TRAVELOKA
10.0
/10
Reviewed 32 week(s) ago
very good, hopefully the breakfast will be more varied.
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Accommodation's Reply
10 Jan 2025
Dear Mr./Mrs. G*t, Warm greetings from Hotel Grand Zuri Ketapang, Thank you for choosing our hotel as your main choice to stay while in Ketapang and for sharing your impressions after staying there. The positive impressions shared with us and the input on food variations are our concern and we will immediately improve them to make them even better. Thank you again, and hopefully in the future Hotel Grand Zuri will remain your main choice to stay while in Ketapang. Best regards, Yanuar Kurniawan. General Manager.
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Number of reviews per page
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