Dreadful communication, I emailed a query 3 days prior to arrival & had no response. The night before arrival I got an email saying I hadn’t paid. I’d not received a request for payment. The payment link was still not sent and on the morning of arrival I got another email saying I’d not paid shortly followed by yet another demand. Eventually they sent the link & I got instructions for entry. I arrived and sent a message asking for a parking permit. No reply for 34 minutes by which time I’d parked in the NCP car park and paid for parking. A couple had been waiting in the rain on the doorstep all the time I was waiting for a reply re parking permits as they hadn’t received entry instructions. I let them in but they still couldn’t get into their room. My room was in the basement. It was clean. You could see through the window to the room next door so curtains had to be shut for privacy. The bed linen looked like it had been sitting in the bottom of the tumble dryer for days as it was so creased & the bottom sheet was ripped in the corner. There were 2 half finished toilet rolls in the bathroom, enough for 1 night but looked like ‘leftovers!’ The attention to detail was definitely lacking. In the morning it was like a herd of elephants above me as the kitchen staff stomped around directly above my room.

Yes internet fast Breakfast was fine Clean room

Excellent location for the town and racecourse

great staff, good breakfast, clean rooms, parking good too

Excellent. Everything is clean and new. Rooms are very spacious.

Very clean, staff were helpful and location was great.

Very central to the town centre

Clean and very well presented

Love the Portland Guest House, fantastic location for wide choice of restaurants in the town. The place is always spotless and the staff are so friendly. Entry is now via key box system and breakfast has moved over to Continental only. This still offers a good choice of food and drinks. Defo recommend the place.

Lovely pet friendly place. Tastefully decorated rooms that were spotlessly clean and tidy. The self check in was convenient and worked well. Rooms quite cold at times and vegan options weren't provided at breakfast on at least one of the days, despite me advising the property of my requirements twice in advance of arrival. Would certainly stay again.

Really helpful staff. Bed was very comfortable and slept really well. Parking in car park opposite convenient and easy walk up to racecourse. Breakfast could’ve been a bit better

Great value for money. Good communication for self check in. Parking permit a good advantage. Good location. Cleanliness very good. Adequate continental breakfast. Polite and helpful staff. I would recommend staying at this guest house for convenience and value for money.

No pool at this property that I was aware of.

Staff were super friendly and it was very clean.

The room was warm and clean; the beds were comfortable and the shower was good. The welcome could have been a little more effusive. Breakfast could definitely be improved. Refrigerate fruit juice. Offer toast, butter etc. Croissants looked a bit feeble.

A lovely building close to the city centre. The parking is close at a cost of £5 which is reasonable. The host is lovely. I had a decent sleep and the amenities were plentiful

Very good

Clean room, had everything I needed and a comfy bed. Didn’t get breakfast as had to leave before it was served so can’t comment on that. One staff member I interacted with was helpful.

Room was clean, towels and pillows poor quality, bathroom radiator boiling hot, despite turning thermostat down. Dirty tablecloths and poor choice of continental breakfast. Poor sleep due to traffic noise.

Good