6.3
Pleasant
From 62 reviews
Provided by travelers on
Cleanliness

6.4

Room Comfort

6.1

Meal

6.1

Location

6.6

Service and Facilites

6.3

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Traveler Reviews OYO 3420 Alex Hostel

Number of reviews per page
20
40
Customer reviews
Rizky A.
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6.0
/10
Reviewed 159 week(s) ago
It doesn't match the order, the room is full but the application is still available. Not professional.
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1 people find it helpful
Accommodation's Reply
30 Jun 2022
Sorry for the hassle you faced, Rizky! We've marked a note for the experience you had this time. Rest assured, that we will endeavor to ensure a pleasant stay with us in the future. Greetings, Jane!
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Hery W.
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6.1
/10
Reviewed 162 week(s) ago
Prices do not match the application/advertisement. Narrow room. There is no soap for the narrow bathroom. Small water. All bathroom doors are broken.
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Accommodation's Reply
16 Jun 2022
Hi Harry! We regret that the stay turned out to be average. We've updated the feedback and issues bothering you with our team. Greetings, Jane!
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Erwin
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5.1
/10
Reviewed 162 week(s) ago
The price in the application does not match the price at the hotel. When we want to check in, we have to add 76 thousand. And the place is also not comfortable.
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1 people find it helpful
abdul h.
icon-origin-TRAVELOKA
6.3
/10
Reviewed 184 week(s) ago
Does not match expectations with reality
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1 people find it helpful
firdaus
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4.8
/10
Reviewed 184 week(s) ago
Does not match the picture and the bathroom is jai.
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Elizar
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6.0
/10
Reviewed 186 week(s) ago
In the ac application, when you check in, it's not this damn ac.
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Muhammad S.
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6.7
/10
Reviewed 191 week(s) ago
The price is not appropriate when it comes to checking in, then the food is also expired (lack of quality control).
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Gifary A.
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4.5
/10
Reviewed 193 week(s) ago
The room ordered in the application does not match the one obtained when checking in. I ordered a room with a description of getting AC but the fact that the room provided only has fan facilities and an outside bathroom, if you want to get an AC room, you have to add 56 thousand. With this I feel cheated by the hotel. Room conditions are dirty, bed linen and pillowcases smell, dirty towels, dead wifi, tissue and mineral water are not provided and have to be bought. This is the worst and most treacherous hotel ever! In conclusion, I really don't recommend this hotel! This is the worst experience I've ever had while placing an order on the app.
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4 people find it helpful
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Rizky P.
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8.5
/10
Reviewed 194 week(s) ago
Be for the todok. Including comfort.
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1 people find it helpful
Januar F.
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6.2
/10
Reviewed 202 week(s) ago
Good service, but the room given does not match the description (without air conditioning and outside bathroom).
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1 people find it helpful
BIMBO BIMBO
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5.2
/10
Reviewed 202 week(s) ago
Just book if you want to get hit by a price prank. Until the hotel was told to pay more. Called quality. What. Sleeping here all itchy bodies. Bathroom outside. There are still many lodgings that are more worth it at that price.
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4 people find it helpful
nabilah n.
icon-origin-TRAVELOKA
5.7
/10
Reviewed 204 week(s) ago
Harga nya beda pas cek in, malah lebih mahal. Kapok nginep di sini lagi. Baru kali ini ga ada free alat mandi nya. Ga recommended untuk yang dari luar kota mau nginep di sini
1 people find it helpful
Febriyansyah
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5.4
/10
Reviewed 223 week(s) ago
Does not fit the room! Not appropriate
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1 people find it helpful
Accommodation's Reply
18 Mar 2021
Sorry for the inconvenience, Febrians. We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Kevin!
melly
icon-origin-TRAVELOKA
6.3
/10
Reviewed 236 week(s) ago
The price of the room at check-in is very different, please update the price.
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Amelia P.
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6.4
/10
Reviewed 242 week(s) ago
Hmm, the standard room is spacious at that price, but not clean, sheets + sarban + sargul + small OYO pillow smells never been washed, the bathroom has never been cleaned, the closet sits so dirty that it's yellow inside, the blanket is too thin, like sheets but used as blankets hikss. For okay, friendly service. Snacks available + prices in the room. Strategic for finding food, minimarkets can be reached on foot.
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1 people find it helpful
junika p. p.
icon-origin-TRAVELOKA
4.8
/10
Reviewed 245 week(s) ago
Asked for additional money he said the system on the Traveloka Site was a problem.
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Accommodation's Reply
09 Nov 2020
Never meant to disappoint you, Junika! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Budi!
JIMI S.
icon-origin-TRAVELOKA
4.8
/10
Reviewed 247 week(s) ago
It feels like the price in the application is lied to and at check-in I am told to pay again. And plus a deposit. Then the room doesn & amp; # 39; t match the bad, really bad. Please delete it from the application. This is very detrimental.
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3 people find it helpful
Fitri A.
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6.2
/10
Reviewed 248 week(s) ago
Tolong pihay yang sangat harga disesuaikan sama hote. Sangat keseluruhan kemarin 86 ribu. Tidak hotelnya beda lagi 150 ribu harganya jangan begitu saya merasa tertipu.
5 people find it helpful
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Alamsyah
icon-origin-TRAVELOKA
5.7
/10
Reviewed 253 week(s) ago
The room was very problem. Bathroom was dirty, wifi was not working in the room, mattress was very bad condition, I think this was the worst room when I was in Palembang !
6 people find it helpful
Fredi A. T. S.
icon-origin-TRAVELOKA
5.4
/10
Reviewed 257 week(s) ago
1. the check-in process is long. 2. an additional fee of 50 thousand is charged. 3. rooms, sheets, blankets, towels and others are dirty and lots of cobwebs. 4. The mattress is broken and uncomfortable. 5. no drinking water. 6. cramped room.
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8 people find it helpful
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