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Goldvitel Hotel Surabaya
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Overall Ratings & Reviews Goldvitel Hotel Surabaya
Traveloka (1,645)
8.5
Very Good
From 1,645 reviews
Provided by travelers on
Cleanliness
8.3
Room Comfort
8.3
Meal
8.3
Location
8.8
Service and Facilites
8.5
People often mention about Goldvitel Hotel Surabaya
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Distance to City Center (181)
Bedroom (156)
Ambiance (150)
Staff Friendliness (149)
Bathroom (133)
Accessibility (120)
Hotel Area (115)
Room Space (110)
Surroundings (100)
Taste (98)
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Traveler Reviews Goldvitel Hotel Surabaya
Number of reviews per page
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40
Customer reviews
T***a
8.2
/10
Reviewed 7 day(s) ago
For almost 500,000 Rupiah, you get a cramped and basic room. The bed is also very narrow.
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A***h
6.2
/10
Reviewed 1 week(s) ago
The bathroom was dirty and smelly, and I don't think it's worthy of a 4-star rating. Breakfast was sparse, and by 7 a.m., much of the food was already gone. This is a far cry from my experience staying at the hotel next door, known as Mahkota.
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1 people find it helpful
Accommodation's Reply
17 Feb 2026
Dear Mr./Ms. A*h, Sincerely, Goldvitel Hotel Surabaya. Thank you for your feedback and suggestions, and for taking the time to share your experience during your stay and provide a rating for our improvement. We apologize for any inconvenience caused. We have followed up on the issue and will strive to prevent it from happening again in the future. Your experience and your family during your stay at Goldvitel Hotel Surabaya motivate us to maintain the quality of both our facilities and services. We sincerely hope that you and your family will visit our hotel again. We look forward to your return to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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V***y
10.0
/10
Reviewed 2 week(s) ago
Fast service, good facilities
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Accommodation's Reply
13 Feb 2026
Dear Mr./Ms./Mrs. Wee, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience and the excellent rating you gave Goldvitel Hotel Surabaya. Your positive feedback on the prompt service and excellent facilities during your stay encourages us to maintain the quality of both our facilities and services. We sincerely hope you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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A***h
Transit
9.4
/10
Reviewed 2 week(s) ago
The staff were very friendly and helpful when I had trouble carrying my luggage. The room was very comfortable and clean.
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Accommodation's Reply
17 Feb 2026
Dear Mr./Ms. A*h, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave Goldvitel Hotel Surabaya. You mentioned that the staff were friendly and very helpful when I had trouble carrying my luggage, and the room was very comfortable and clean. Your family's experience at Goldvitel Hotel Surabaya encourages us to maintain the quality of both our facilities and services. We hope you and your family will visit our hotel again. We look forward to your return to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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A***n
9.1
/10
Reviewed 2 week(s) ago
The hotel staff was very helpful at check in.
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2 people find it helpful
Accommodation's Reply
17 Feb 2026
Dear Mr./Ms. A*n, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave Goldvitel Hotel Surabaya. You also noted the helpfulness of the hotel staff during check-in. Your experience and your family's visit to Goldvitel Hotel Surabaya encourage us to maintain the quality of both our facilities and services. We hope you and your family will visit our hotel again. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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Verified Traveler
8.5
/10
Reviewed 2 week(s) ago
I thought this hotel is 3 stars plus, not 4 stars. Lack of soundproof from outside, no hair dryer, hand towel & refrigerator in the room, kettle & desk lamp not working. Fortunately, the reception officer (Fania) was very nice & helpful for the hair dryer, also the house keeping (Ivan) helping with the desk lamp. This hotel for value for money, it's worth it. Limited car parking space should be reconsidered for improving customer satisfaction.
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1 people find it helpful
Accommodation's Reply
12 Feb 2026
Dear Mr./Ms. G*T, Sincerely, Goldvitel Hotel Surabaya. Thank you for your feedback and suggestions. We apologize if anything was not to your liking. Your experience and that of your family during your stay at Goldvitel Hotel Surabaya motivate us to maintain the quality of both our facilities and services, and we will continue to improve our services and interior design. We sincerely hope that you and your family will visit our hotel again. We look forward to your return to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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S***n
Staycation
8.2
/10
Reviewed 2 week(s) ago
The hotel staff is friendly, the room is clean, the bathroom is also clean, it's okay in short.
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1 people find it helpful
Accommodation's Reply
10 Feb 2026
Dear Mr./Ms. S*n, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your experience and the excellent rating you gave Goldvitel Hotel Surabaya during your stay with your family. Your experience at Goldvitel Hotel Surabaya has inspired us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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A***A
9.4
/10
Reviewed 2 week(s) ago
Hi guys, I think the hotel is pretty good for a very affordable price.
Ambience/Facilities: Quite comfortable, good facilities.
Food: Quite good.
Staff Assistance: Very friendly.
Highlights:
Price: Very affordable.
Location: Very close to the airport transfer center.
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Accommodation's Reply
11 Feb 2026
Dear Mr./Ms. A*A, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your experience and the excellent rating you gave Goldvitel Hotel Surabaya during your stay with your family. Your experience and your family's visit to Goldvitel Hotel Surabaya have inspired us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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A***g
Staycation
10.0
/10
Reviewed 3 week(s) ago
For that price, it's quite worth it. Breakfast is also delicious, with a wide selection of cakes.
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Accommodation's Reply
05 Feb 2026
Dear Mr./Ms. A*g, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including your excellent rating for Goldvitel Hotel Surabaya. Your family's experience at Goldvitel Hotel Surabaya motivates us to maintain the quality of both our facilities and services. We hope you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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M***d
9.4
/10
Reviewed 3 week(s) ago
Nice hotel, keep up the good things
1 people find it helpful
Accommodation's Reply
03 Feb 2026
Dear Mr/s M***d
Warmest Greeting from Goldvitel Hotel Surabaya Thank you for taking a moment of your time to post a review about your stay here at Goldvitel Hotel Surabaya. We're pleased you had an enjoyable stay with us, and thank you for your feedbacks. Rest assured all Managers have noted your inputs, and are working hard to improve the quality of our services day by day. Thanks again for your review Goldvitel Hotel Surabaya and we are looking forward to welcoming you back soon!
SIncerely Yours
Hari Susilo Room Division Manager - Goldvitel Hotel Surabaya
E***e
8.8
/10
Reviewed 3 week(s) ago
The staff was friendly and accommodating
2 people find it helpful
Accommodation's Reply
03 Feb 2026
Dear Mr/s. E***e
Warmest Greeting from Goldvitel Hotel Surabaya Thank you for taking a moment of your time to post a review about your stay here at Goldvitel Hotel Surabaya. We're pleased you had an enjoyable stay with us, and thank you for your feedbacks. Rest assured all Managers have noted your inputs, and are working hard to improve the quality of our services day by day. Thanks again for your review Goldvitel Hotel Surabaya and we are looking forward to welcoming you back soon!
Sincerely Yours
Hari Susilo Room Division Manager - Goldvitel Hotel Surabaya
D***n
Leisure
9.1
/10
Reviewed 3 week(s) ago
got a room on the 8th floor..at night there is a pub and bar..a bit noisy..the room also smells a bit musty..
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1 people find it helpful
Accommodation's Reply
06 Feb 2026
Dear Mr./Mrs. Don, Sincerely, Goldvitel Hotel Surabaya. Thank you for your feedback and suggestions, and for taking the time to share your experience during your stay and provide a rating for our improvement. We apologize for any inconvenience caused. We have followed up on the issue and will strive to prevent it from happening again in the future. Your experience and your family during your stay at Goldvitel Hotel Surabaya motivate us to maintain the quality of both our facilities and services. We sincerely hope that you and your family will visit our hotel again. We look forward to your return to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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EE
EDELA E. P.
10.0
/10
Reviewed 3 week(s) ago
The service was excellent. The staff were very friendly and responsive. The food was delicious and varied. I forgot my phone charger, haha, but the staff was very responsive and responsive to my needs. Thank you.
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Accommodation's Reply
04 Feb 2026
Dear Ms./Mrs. Adela E.P., Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your experience and the excellent rating you gave Goldvitel Hotel Surabaya during your stay with your family. Your experience and your family's visit to Goldvitel Hotel Surabaya encourage us to continue maintaining the quality of our accommodations and services. We hope you and your family will visit our hotel again. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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v
vicko
Staycation
8.4
/10
Reviewed 3 week(s) ago
The staff are friendly in their service, the security is also fast and responsive when I arrive at the hotel.
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Accommodation's Reply
03 Feb 2026
Dear Mr./Mrs. Vikko, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your experience and the excellent rating you gave Goldvitel Hotel Surabaya. During your stay, we particularly appreciated the friendly staff and the prompt and attentive service from the security staff upon our arrival. Your family's experience at Goldvitel Hotel Surabaya encourages us to maintain the quality of both our facilities and services. We hope you and your family will visit our hotel again. We look forward to your return to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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T***t
Business
10.0
/10
Reviewed 4 week(s) ago
Clean, strategic, and with plenty of hangouts and entertainment in one building.
Overall, it's OK.
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Accommodation's Reply
03 Feb 2026
Dear Mr./Mrs. T*t, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave us. With our clean and well-maintained premises, along with numerous leisure and entertainment options within the same building, your family's experience at Goldvitel Hotel Surabaya inspires us to continue maintaining the quality of both our facilities and services. We hope you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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AP
Alfan P.
Business
9.7
/10
Reviewed 4 week(s) ago
Friendly staff, excellent service, pleasant hotel atmosphere.
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Accommodation's Reply
30 Jan 2026
Dear Mr. Alphan P, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave Goldvitel Hotel Surabaya. Your description of the friendly staff, excellent service, and pleasant hotel atmosphere is wonderful. Your experience and your family during your visit to Goldvitel Hotel Surabaya encourage us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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ND
Nanda D.
Staycation
10.0
/10
Reviewed 4 week(s) ago
Overall, we are satisfied with the Goldvitel Hotel. The service is friendly, the location is strategically close to the TP and bus stop. The food is delicious and has a wide variety of menus. There is a swimming pool too. The facilities are quite complete, there is a bar, skype lounge, and a beautiful view of Surabaya city, especially at night. Thank you Goldvitel 🤩.
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1 people find it helpful
Accommodation's Reply
29 Jan 2026
Dear Ms./Mrs. Nanta D., Sincerely yours, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your experience and the excellent rating you gave Goldvitel Hotel Surabaya during your stay with your family. Your experience at Goldvitel Hotel Surabaya encourages us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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M***a
Staycation
8.6
/10
Reviewed 4 week(s) ago
Standard food. Great location in the city center.
For room comfort, it needs to be improved. The bedsheets are a different color from the bedcover, a bit dull.
The bathroom smells a bit. Hopefully it will get better in the future🤗.
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Accommodation's Reply
27 Jan 2026
Dear Ms./Mrs. M*a, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your experience and the excellent rating you gave Goldvitel Hotel Surabaya during your stay with your family. Your experience and your family's visit to Goldvitel Hotel Surabaya motivate us to maintain the quality of our accommodations and services. We hope you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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PW
Phatma W.
Staycation
8.5
/10
Reviewed 5 week(s) ago
The service is very friendly and the place is very comfortable too
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Accommodation's Reply
22 Jan 2026
Dear Ms./Mrs. Patthama W., Sincerely yours, Goldvitel Surabaya Hotel. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave Goldvitel Surabaya. Your overall impression of the friendly service and comfortable location is wonderful. Your family's experience at Goldvitel Surabaya motivates us to maintain the quality of both our facilities and services. We sincerely hope you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Surabaya
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E***s
Leisure
8.5
/10
Reviewed 5 week(s) ago
Got a room for 500 thousand, but got a bathroom with a bathtub, the kids were very happy.
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Accommodation's Reply
20 Jan 2026
Dear Mr./Mrs. E*s, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave Goldvitel Hotel Surabaya. Your family's experience at Goldvitel Hotel Surabaya motivates us to maintain the quality of both our facilities and services. We sincerely hope that you and your family will visit our hotel again. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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