Goldvitel Hotel Surabaya

Explore Goldvitel Hotel Surabaya
8.6
Very Good
From 2,117 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.3

Meal

8.4

Location

8.9

Service and Facilites

8.5

People often mention about Goldvitel Hotel Surabaya
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Distance to City Center (250)
Staff Friendliness (211)
Ambiance (211)
Bedroom (208)
Bathroom (177)
Accessibility (167)
Hotel Area (157)
Room Space (153)
Surroundings (140)
Variety (136)
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Traveler Reviews Goldvitel Hotel Surabaya

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Customer reviews
S***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 day(s) ago
Can be repeated.... the view is also available. The minus is not soundproof but so far it's okay. Cleanliness is okay.
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1 people find it helpful
Accommodation's Reply
10 Sep 2026
Dear Mr./Ms. S*y, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including your excellent rating for Goldvitel Hotel Surabaya. Your family's experience at Goldvitel Hotel Surabaya motivates us to maintain the quality of both our facilities and services. We sincerely hope that you and your family will visit our hotel again. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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A***a
icon-origin-TRAVELOKA
8.8
/10
Reviewed 1 week(s) ago
I stayed here out of curiosity and to celebrate my child's birthday. The superior room doesn't offer much room to move around, but the city view is beautiful. The breakfast menu isn't very varied, but it's enough to fill an empty stomach. Other hotels I've stayed in never charge for an iron, hehe. And I'm really sorry about the cake plating and taste, for 150k Rupiah it's really not worth it. In the picture, I added the candles and snowflake topper myself.
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Accommodation's Reply
10 Sep 2026
Dear Mr./Ms. A*a, Sincerely, Goldvitel Hotel Surabaya. Thank you for your feedback and suggestions. We apologize for any inconvenience you experienced during your stay and appreciate you taking the time to share your experience and giving Goldvitel Hotel Surabaya an excellent rating. Your family's experience at Goldvitel Hotel Surabaya motivates us to maintain the quality of both our facilities and services. We sincerely hope that you and your family will visit our hotel again. We look forward to your return. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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W***W
icon-Staycation
Staycation
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10.0
/10
Reviewed 1 week(s) ago
Good place! Next time, come here again!
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1 people find it helpful
Accommodation's Reply
07 Sep 2026
Dear Mr./Ms. W*w, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your experience and the excellent rating you gave Goldvitel Hotel Surabaya during your stay with your family. Your experience at Goldvitel Hotel Surabaya has inspired us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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Uly R. S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
I even booked a repeat stay here because it was so comfortable. The location is very strategic. 1.2 km to the Submarine Monument, 1.3 km to Tunjangan, and other tourist attractions. There's a rooftop bar with live music every day, a club with a live DJ every day, and a VIP karaoke room. The breakfast menu is extensive and delicious. There's a wide variety of desserts, herbal drinks, and more.
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+2
1 people find it helpful
Accommodation's Reply
07 Sep 2026
Dear Ms./Mrs. Uli R.S., Sincerely yours, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your experience and the excellent rating you gave Goldvitel Hotel Surabaya during your stay with your family. Your experience at Goldvitel Hotel Surabaya motivates us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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Uly R. S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
There's a club, a rooftop bar, and VIP karaoke. The rooms are clean and comfortable. The location is strategic. A gym and swimming pool are also available. The breakfast menu is comprehensive and delicious. There's a wide selection of food and desserts.
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+2
1 people find it helpful
Accommodation's Reply
07 Sep 2026
Dear Ms./Mrs. Uli R.S., Sincerely yours, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your experience and the excellent rating you gave Goldvitel Hotel Surabaya during your stay with your family. Your experience at Goldvitel Hotel Surabaya motivates us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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Satifah
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Good service and okay room.
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Accommodation's Reply
02 Sep 2026
Dear Ms./Mrs. Satifah, Sincerely, Goldvitel Surabaya Hotel. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave Goldvitel Surabaya Hotel. Your positive experience during your stay, with its excellent service, comfortable dining options, and suitable rooms, encourages us to maintain the quality of our accommodations and services. We sincerely hope you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Surabaya Hotel. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Surabaya Hotel
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V***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Such a beautiful trip with family in Goldvitel Hotel. Highly recommended for the next trip in Surabaya. Keep up and thank you!
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Accommodation's Reply
07 Sep 2026
Dear Mr/s V***i, Thank you so much for your wonderful review! We are absolutely thrilled to hear that you and your family had such a beautiful trip and enjoyed your stay at Goldvitel Hotel Surabaya.Your high recommendation means the world to our entire team. We always strive to provide unforgettable experiences for our guests, and knowing we succeeded for your family trip motivates us to keep up the good work.We cannot wait to welcome you and your family back for another memorable stay on your next trip to Surabaya! Salam. Hari Susilo. Room Division Manager- Goldvitel Hotel Surabaya.
H***u
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Overall okay, need to be improved further.
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Accommodation's Reply
31 Aug 2026
Dear Mr./Mrs. Hu, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including your excellent rating for Goldvitel Hotel Surabaya. Your family's experience at Goldvitel Hotel Surabaya motivates us to maintain the quality of both our facilities and services. We sincerely hope that you and your family will visit our hotel again. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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Usaha b. J. a. 1.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Not ready when entering the room, waited more than 30 minutes.
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1 people find it helpful
Accommodation's Reply
29 Aug 2026
Dear Mr./Ms. Business B.J.A., 1. Sincerely yours, from Goldvitel Hotel Surabaya. Thank you for your feedback and suggestions. We apologize for any inconvenience you experienced during your stay and appreciate you taking the time to share your experience and giving Goldvitel Hotel Surabaya an excellent rating. Your family's experience during your stay at Goldvitel Hotel Surabaya reinforces our commitment to maintaining the quality of both our facilities and services. We sincerely hope that you and your family will visit our hotel again. We look forward to your return to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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Z***n
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The 5th, 6th, and 7th floors are for nighttime entertainment, and the noise is so loud that it reaches the rooms. Don't buy the promotional rates, as the rooms are extremely small.
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1 people find it helpful
Accommodation's Reply
28 Aug 2026
Dear Mr. Z*n, Sincerely, Goldvitel Hotel Surabaya. Thank you for your feedback and suggestions. We apologize for any inconvenience you experienced during your stay and appreciate you taking the time to share your experience and giving Goldvitel Hotel Surabaya an excellent rating. Your experience and your family at Goldvitel Hotel Surabaya motivate us to maintain the quality of both our facilities and services. We sincerely hope you and your family will visit our hotel again. We look forward to your return. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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D***d
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
It's really fun to have a holiday in Surabaya with accommodation close to the city.
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Accommodation's Reply
28 Aug 2026
Dear Mr./Ms./Mrs. D*D, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your experience and the excellent rating you gave Goldvitel Hotel Surabaya during your stay. Your impressive vacation photos in Surabaya, with convenient city access, and your experience with your family at Goldvitel Hotel Surabaya encourage us to maintain the quality of our accommodations and services. We sincerely hope you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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A***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Quite satisfying for a family vacation.
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3 people find it helpful
Accommodation's Reply
22 Aug 2026
Dear Mr./Ms. A*s, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave Goldvitel Hotel Surabaya. Your memorable family vacation experience motivates us to maintain the quality of both our facilities and services. We sincerely hope you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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J***y
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
My first stay was amazing, both in terms of ambiance and location, and the breakfast was delicious. The staff was also incredibly friendly (special thanks to Mas Wawan and the restaurant team at the sky lounge). The view from the sky lounge was stunning. Parking was a bit tricky, but otherwise, it was amazing.
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1 people find it helpful
Accommodation's Reply
21 Aug 2026
Dear Mr./Ms. J*y, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave Goldvitel Hotel Surabaya. Your family's experience visiting Goldvitel Hotel Surabaya inspires us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will be able to return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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H***o
icon-origin-TRAVELOKA
6.1
/10
Reviewed 4 week(s) ago
The room and toilet smelled really bad from the moment we entered. The hotel was quiet.
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Accommodation's Reply
21 Aug 2026
Dear Mr./Ms./Mrs. Ho, Sincerely, Goldvitel Hotel Surabaya. Thank you for your feedback and suggestions. We apologize for any inconvenience you experienced during your stay and appreciate you taking the time to share your experience and giving Goldvitel Hotel Surabaya an excellent rating. Your experience and your family at Goldvitel Hotel Surabaya motivate us to maintain the quality of both our facilities and services. We sincerely hope that you and your family will visit our hotel again. We look forward to your return to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The facilities are very complete and very close to the shopping center.
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Accommodation's Reply
20 Aug 2026
Dear Mr./Mrs. G*t, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave our hotel. You mentioned the comprehensive facilities and convenient location near shopping centers. Your family's experience at Goldvitel Hotel Surabaya encourages us to maintain the quality of both our facilities and services. We sincerely hope you and your family will visit our hotel again. We look forward to your return to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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Hieu T.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The view is beautiful. The food is decent. It gets a bit noisy at night, so it's best to stay on the 8th floor or higher.
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Accommodation's Reply
20 Aug 2026
Dear Hieu T, Thank you very much for taking the time to share your valuable feedback about our hotel. We are happy to hear that you enjoyed the beautiful view and delicious cuisine. We apologize for any inconvenience caused by the noise at night. We also appreciate your suggestion to request a room on the 8th floor or higher. Based on your feedback, we will strive to improve our services and conduct staff training to provide a quieter environment. We look forward to welcoming you back again. Thank you. Sincerely, Hari Susilo General Manager, Room Department, King Vit Hotel Surabaya
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Nadia O.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
Strategically located hotel, close to malls and restaurants. The staff is friendly and very helpful. The room was a little dirty.
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Accommodation's Reply
20 Aug 2026
Dear Ms. Nadia Oh, Sincerely, Goldvitel Hotel Surabaya, Thank you for your feedback and suggestions. We apologize for any inconvenience you experienced during your stay and thank you for taking the time to share your experience and giving Goldvitel Hotel Surabaya an excellent rating. Your experience and your family at Goldvitel Hotel Surabaya motivate us to maintain the quality of both our facilities and services. We sincerely hope that you and your family will visit our hotel again. We look forward to your return to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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iqro b.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
My wife and I are very grateful for my stay at this hotel with good service and not far from the city center.
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Accommodation's Reply
20 Aug 2026
Dear Mr. Ikro B, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave Goldvitel Hotel Surabaya. Your family's experience visiting Goldvitel Hotel Surabaya inspires us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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Antonius E.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 4 week(s) ago
Salty food. Why does breakfast require a fee for coffee? Whatever type of coffee you want, breakfast should be free, right?
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2 people find it helpful
Accommodation's Reply
20 Aug 2026
Dear Mr. Antonius E., Sincerely, Goldvitel Hotel Surabaya. Thank you for your feedback and suggestions. We apologize for any inconvenience you experienced during your stay and appreciate you taking the time to share your experience and giving Goldvitel Hotel Surabaya an excellent rating. Your experience and your family at Goldvitel Hotel Surabaya motivate us to maintain the quality of both our facilities and services. We sincerely hope that you and your family will visit our hotel again. We look forward to your return to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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I***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.2
/10
Reviewed 4 week(s) ago
I was given a free coupon, but it turned out to only be fried tofu and pork rind crackers. I might as well skip the coupon altogether.
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Accommodation's Reply
22 Aug 2026
Dear Mr./Ms. I*n, Sincerely, Goldvitel Hotel Surabaya. Thank you for your feedback and suggestions. We apologize for any inconvenience you experienced during your stay and appreciate you taking the time to share your experience and giving Goldvitel Hotel Surabaya an excellent rating. Your experience and your family at Goldvitel Hotel Surabaya motivate us to maintain the quality of both our facilities and services. We sincerely hope that you and your family will visit our hotel again. We look forward to your return to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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Number of reviews per page
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