Awesome, the room was upgraded at that time with a sofa, the service was really friendly.

The hotel staff was friendly, the rooms were neat and fragrant, and the breakfast was delicious.

The hotel staff was friendly, the rooms were neat and fragrant, and the breakfast was delicious.

The hotel staff was friendly, the rooms were neat and fragrant, and the breakfast was delicious.

Strategic location, with plenty of restaurants nearby and a fairly busy street. The rooms are clean and the staff is friendly.

Upgrade to a larger/corner room. Free valet service even if parking is tight.

I’m very recommend this hotel for who wants to get a luxury experience.

Staying with children who will be attending SNBT 2026. The hotel is easy to reach and clean.

It's close to everything you want to go, just walk. There's Indomaret, restaurants, and Gramedia, too. The location is excellent.

2 nights for 3 rooms at Mercure, interesting and impressive.

The hotel staff was very friendly, very helpful with our needs as well, our 3 night stay at Mercure Surabaya Manyar was very memorable.

The most comfortable hotel, friendly service, clean rooms, top

Everything is ok, only parking is difficult.

Thank you for the service. I reserved this hotel for my sister and she's very happy. Thank you

Everything was great, but the AC wasn't cold enough even though the temperature and blower were set to maximum. Apparently, it was because the room faced the sun, but even at night, it wasn't as cool as expected for a temperature of 19°C.

Everything was great, but the AC wasn't cold enough even though the temperature and blower were set to maximum. Apparently, it was because the room faced the sun, but even at night, it wasn't as cool as expected for a temperature of 19°C.

Great ambiance. Booked a superior room, when checked in they said it's under maintenance so they upgraded my room to deluxe without any additional charge.

Only food is not recommended. We had dinner and the food is overrated. Better to eat in Boncafe with the same price or Sushi Hiro nearby. This hotel is very strategic.

Upgraded to a larger room, they said, but the AC was problematic in this upgraded room. I thought it would be bigger, since it's a 4-star hotel. There's no drop-off lobby either.

The staff are very helpful, the service is okay, the room is a bit small but the bathroom is okay... But unfortunately the breakfast taste and variety are lacking