Dwi H. A.

Business

8.5

/10

Reviewed 1 day(s) ago

It was a really pleasant experience to stay here, the staff are friendly.

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Leisure

8.5

/10

Reviewed 1 week(s) ago

Friendly staff, ample parking but expensive prices.

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Accommodation's Reply

18 Sep 2026

Dear G***t, Sugeng Sonten, Warm greetings from Grand Mercure Malang Mirama Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama . We are delighted to learn that you enjoyed your stay with us. Your feedback is truly valuable to us and has been shared with the relevant team for evaluation and improvement to ensure that similar situations do not occur in the future. We look forward to welcoming you back in the near future for another pleasant and memorable stay. Thank you for your trust in us. Sincerely, Sugito Adhi Cluster General Manager Grand Mercure Malang Mirama Mercure Surabaya Grand Mirama

e***a

Staycation

10.0

/10

Reviewed 2 week(s) ago

A perfect hotel for a staycation with children. The facilities are varied and there are plenty of activities to do while you're at the hotel.

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Accommodation's Reply

18 Sep 2026

Dear e***a, Sugeng Sonten, Warm greetings from Grand Mercure Malang Mirama Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama . We are delighted to learn that you enjoyed your stay with us. Your kind words and appreciation truly motivate our team to continuously deliver exceptional service to all our valued guests. We look forward to welcoming you back in the near future for another pleasant and memorable stay. Thank you for your trust in us. Sincerely, Sugito Adhi Cluster General Manager Grand Mercure Malang Mirama Mercure Surabaya Grand Mirama

W***u

10.0

/10

Reviewed 2 week(s) ago

good good good good good good good good

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Accommodation's Reply

18 Sep 2026

Dear W***u, Sugeng Sonten, Warm greetings from Grand Mercure Malang Mirama Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama . We are delighted to learn that you enjoyed your stay with us. Your kind words and appreciation truly motivate our team to continuously deliver exceptional service to all our valued guests. We look forward to welcoming you back in the near future for another pleasant and memorable stay. Thank you for your trust in us. Sincerely, Sugito Adhi Cluster General Manager Grand Mercure Malang Mirama Mercure Surabaya Grand Mirama

Y***y

Leisure

9.7

/10

Reviewed 3 week(s) ago

The room is comfortable, clean, suitable for family vacations because there are many activities for children, the check-in and checkout process is fast, the breakfast is delicious with many varieties.

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Accommodation's Reply

18 Sep 2026

Dear Y***y, Sugeng Sonten, Warm greetings from Grand Mercure Malang Mirama Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama . We are delighted to learn that you enjoyed your stay with us. Your kind words and appreciation truly motivate our team to continuously deliver exceptional service to all our valued guests. We look forward to welcoming you back in the near future for another pleasant and memorable stay. Thank you for your trust in us. Sincerely, Sugito Adhi Cluster General Manager Grand Mercure Malang Mirama Mercure Surabaya Grand Mirama

Verified Traveler

Leisure

10.0

/10

Reviewed 3 week(s) ago

It was a great stay. The amenities are complete, the breakfast menu is varied and delicious, and the staff is very friendly. Enjoyed your family vacation here. Recommended 👍

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Accommodation's Reply

30 Aug 2026

Dear Mr. Sukeng Engjing, Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama. We are delighted to know that you enjoyed your stay with us. Your review and compliments are a great inspiration to our entire team to continue providing the best service to all our guests. We hope to welcome you back again in the near future and provide you with another memorable stay. Thank you for your trust. Sincerely, Sugito Athi, General Manager, Grand Mercure Malang Mirama Group, Mercure Surabaya Grand Mirama

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R***i

10.0

/10

Reviewed 4 week(s) ago

The room facilities and comfort are very well maintained and there is easy access to anywhere.

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1 people find it helpful

Accommodation's Reply

30 Aug 2026

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A***a

10.0

/10

Reviewed 4 week(s) ago

The best!! Fast check-in, lots of kid-friendly amenities, spacious rooms, and delicious food.

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Accommodation's Reply

30 Aug 2026

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S***a

Staycation

8.7

/10

Reviewed 4 week(s) ago

The staff was very helpful and friendly.

1 people find it helpful

Accommodation's Reply

30 Aug 2026

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Diniati O.

9.4

/10

Reviewed 5 week(s) ago

The room service was great, but I think the breakfast wasn't up to par for a 5-star hotel, just okay. Hopefully, the breakfast food will improve in terms of taste and texture. The croissant I ate earlier felt like it wasn't fresh.

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Accommodation's Reply

30 Aug 2026

Dear Mr. Sukeng Engjing, Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama. We are delighted to know that you enjoyed your stay with us. Your review and compliments are a great inspiration to our entire team to continuously provide the best service to all our guests. We have received your feedback in many areas and will review and improve accordingly. Thank you for sharing. We hope to welcome you back again in the near future and provide you with a similarly memorable stay. Thank you for your trust. Thank you. Sincerely, Sugito Athi, General Manager, Grand Mercure Malang Mirama Group of Hotels, Mercure Surabaya, Grand Mirama

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Verified Traveler

Leisure

8.0

/10

Reviewed 5 week(s) ago

The room is spacious enough. I've stayed here several times, but this time without breakfast because I felt it wasn't enough, even though there was quite a lot of variety. The AC in the room can't be adjusted to the desired temperature, or even turned off. The toilet flushing is also problematic, perhaps in need of improvement. The location is quite far from the city if you want to eat. Many children's activities are paid.

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Accommodation's Reply

30 Aug 2026

Dear Mr. Sukeng Engjing, Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama. We are delighted to know that you enjoyed your stay with us. Your review and compliments are a great inspiration to our entire team as we continuously strive to provide the best possible service to all our guests. We have received your feedback in many areas and will review and improve accordingly. Thank you for sharing. We hope to welcome you back again in the near future and provide you with a similarly memorable stay. Thank you for your trust. Sincerely, Sugito Athi, General Manager, Grand Mercure Malang Mirama Group of Hotels, Mercure Surabaya, Grand Mirama

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R***i

8.5

/10

Reviewed 5 week(s) ago

Good poll, never disappointed. Want to go there again.

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Accommodation's Reply

30 Aug 2026

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Lauw M. E.

9.4

/10

Reviewed 5 week(s) ago

Everything's okay, keep it up. May you continue to be successful.

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Accommodation's Reply

30 Aug 2026

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E***k

9.7

/10

Reviewed 6 week(s) ago

The staff was friendly, the room is also very nice and quite big. Will come back again for sure.

1 people find it helpful

Accommodation's Reply

30 Aug 2026

Dear Sugeng Enjing, we sincerely thank you for sharing your valuable feedback on your stay at the Grand Mercure Malang Miramar. We are delighted to hear that you enjoyed your time at our hotel. Your valuable review and compliments are a great source of motivation for our entire team to provide the best service. We look forward to seeing you again soon to ensure you have a satisfying stay. Thank you for trusting and choosing our hotel. Sincerely, Sugito Adi. Grand Mercure Malang Miramar, General Manager, Mercure Surabaya Grand Miramar.

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O***a

Leisure

10.0

/10

Reviewed 6 week(s) ago

very satisfying staying here.. with all the facilities.

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Accommodation's Reply

30 Aug 2026

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O***a

Leisure

10.0

/10

Reviewed 6 week(s) ago

It was a great stay here.

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Accommodation's Reply

30 Aug 2026

Dear Mr. Sukeng Engjing, Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama Hotel. We are delighted to know that you had a pleasant time at our hotel. Your comments and compliments are a great inspiration to our entire team to continue providing the best service to all our guests. We hope to welcome you back again in the future and provide you with a similarly excellent stay experience. Thank you for your trust. Sincerely, Sugito Athi, General Manager, Grand Mercure Malang Mirama Hotel, Mercure Surabaya Grand Mirama

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O***a

Staycation

10.0

/10

Reviewed 6 week(s) ago

Overall, I have no regrets staying here. The staff are friendly and helpful. The rooms are clean and spacious. There's a jogging track. The food is varied. Overall, it's really great.

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Accommodation's Reply

30 Aug 2026

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Fahd P.

Leisure

10.0

/10

Reviewed 6 week(s) ago

Favorite hotel in Malang, always come here every time I visit my children in Malang.

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Accommodation's Reply

30 Aug 2026

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R***a

10.0

/10

Reviewed 7 week(s) ago

Highly recommended, especially for children.

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Accommodation's Reply

03 Aug 2026

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Ilham N. S.

9.7

/10

Reviewed 7 week(s) ago

The hotel is very nice and comfortable, only the breakfast choices are not very varied.

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Accommodation's Reply

03 Aug 2026

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Grand Mercure Malang Mirama

Overall Ratings & Reviews Grand Mercure Malang Mirama

9.4

9.3

9.2

9.2

9.2

Traveler Reviews Grand Mercure Malang Mirama