WS

WIENDA S. N.

Staycation

10.0

/10

Reviewed 3 week(s) ago

I love staying here, to refresh my mind, or to heal with the kids, it's also very comfortable, basically I really like it, and I like to recommend to my friends that this hotel is good and comfortable.

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Arif D.

Staycation

9.4

/10

Reviewed 11 week(s) ago

Clean, spacious room, cold AC, fragrant sheets, towels, great

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Z***a

Staycation

10.0

/10

Reviewed 13 week(s) ago

Very clean, only now there are provisions for renting cooking equipment.

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1 people find it helpful

F***i

9.7

/10

Reviewed 18 week(s) ago

The facilities are great. The room is very comfortable. It's very pleasant.

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N***l

Leisure

8.5

/10

Reviewed 19 week(s) ago

The hotel staff is friendly, it's quite comfortable, but the cleanliness is a bit lacking, otherwise it's okay.

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D***s

Staycation

9.4

/10

Reviewed 19 week(s) ago

It was a very pleasant experience staying at this hotel.

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2 people find it helpful

Accommodation's Reply

24 Dec 2025

Dear Valued Guest, Thank you for choosing to stay at our hotel. We are delighted that you had a pleasant stay. We are committed to continuously improving our services to provide the best possible experience for all our guests. If you have any questions, please feel free to contact us. We look forward to welcoming you back soon. Thank you for choosing our hotel and thank you for your feedback. Sincerely, The Staff of Menara Bermukaan & Aparthotel Surabaya, General Manager

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T***a

Medical

6.4

/10

Reviewed 20 week(s) ago

We stayed for 8 nights, and from the first night there were already some issues with the air conditioning, bathroom, and windows. We asked for other room but didn't get it. The hotel staffs tried to fix the issues over the next days and we did get workarounds, but it would have been nicer to get instant solution by moving to another room (provided the issues are only in that room and not a general issue).

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Accommodation's Reply

19 Dec 2025

Dear Valued Guest, Twin Towers Hotel & Residency Surabaya would like to inform you that we appreciate you taking the time to share your experience with us. Your feedback helps us improve our services. We apologize if your experience did not meet your expectations. We hope to welcome you back to our hotel in the future. Thank you again for your visit and review. Sincerely, The Twin Towers Hotel & Residency Surabaya Team, General Manager

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f***y

Staycation

10.0

/10

Reviewed 28 week(s) ago

Further improved, to make it more comfortable.

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Accommodation's Reply

03 Nov 2025

Dear Management/General Manager, Twin Towers Hotel & Residences Surabaya, We would like to extend our warmest regards to the hotel. Thank you for taking the time to share this information so that we can continue to improve our services. We apologize if your experience did not meet your expectations. We hope to welcome you back to our hotel in the future. Thank you again for your visit and review. Best wishes to myself and the Twin Towers Hotel & Residences Surabaya team, General Manager.

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USMAN

Business

10.0

/10

Reviewed 29 week(s) ago

Good service, recommended. Thank you.

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1 people find it helpful

Accommodation's Reply

15 Oct 2025

Thank you for your great review! We are glad you enjoyed your stay at our hotel. We will continue to strive to provide you with the best possible experience. Please feel free to contact us if you need any assistance. We look forward to welcoming you back again in the future. Thank you for your continued stay and great review! From myself and all the staff at Twin Towers Hotel & Residences, Surabaya. Best regards, General Manager

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USMAN

Business

10.0

/10

Reviewed 29 week(s) ago

Good service, recommended, thank you

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Accommodation's Reply

15 Oct 2025

Thank you for your great review! We are glad you enjoyed your stay at our hotel. We will continue to strive to provide you with the best possible experience. Please feel free to contact us if you need any assistance. We look forward to welcoming you back again in the future. Thank you for your stay and great review! Best regards from me and all the staff at Twin Towers Hotel Surabaya & Residences. General Manager

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FR

FAKTUR R.

8.2

/10

Reviewed 29 week(s) ago

It's a shame that as soon as you walk in you're already inhaling cigarette smoke. Maybe in the future they'll pay more attention. In terms of the hotel, it's already good.

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Accommodation's Reply

03 Nov 2025

Dear Management/General Manager, Twin Towers Hotel & Residences Surabaya, We would like to extend our warmest regards to the hotel. Thank you for taking the time to share this information so that we can continue to improve our services. We apologize if your experience did not meet your expectations. We hope to welcome you back to our hotel in the future. Thank you again for your visit and review. Best wishes to myself and the Twin Towers Hotel & Residences Surabaya team, General Manager.

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D***y

8.4

/10

Reviewed 30 week(s) ago

Overall okay, but there are many things that can be improved

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1 people find it helpful

Accommodation's Reply

15 Oct 2025

Thank you for your great review! We are glad you enjoyed your stay at our hotel. We will continue to strive to provide you with the best possible experience. Please feel free to contact us if you need any assistance. We look forward to welcoming you back again in the future. Thank you for your continued stay and great review! From myself and all the staff at Twin Towers Hotel & Residences, Surabaya. Best regards, General Manager

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AA

Adi A.

Transit

9.4

/10

Reviewed 31 week(s) ago

Good, clean, spacious room, highly recommended

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Accommodation's Reply

15 Oct 2025

Thank you for your great review! We are glad you enjoyed your stay at our hotel. We will continue to strive to provide you with the best possible experience. Please feel free to contact us if you need any assistance. We look forward to welcoming you back again in the future. Thank you for your stay and great review! Best regards from me and all the staff at Twin Towers Hotel Surabaya & Residences. General Manager

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U***N

Business

10.0

/10

Reviewed 32 week(s) ago

Recommended good service Thank you

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Accommodation's Reply

15 Oct 2025

Thank you for your great review! We are glad you enjoyed your stay at our hotel. We will continue to strive to provide you with the best possible experience. Please feel free to contact us if you need any assistance. We look forward to welcoming you back again in the future. Thank you for your stay and great review! Best regards from me and all the staff at Twin Towers Hotel Surabaya & Residences. General Manager

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USMAN

Business

10.0

/10

Reviewed 33 week(s) ago

Recommendation, good service, thank you

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Accommodation's Reply

15 Oct 2025

Thank you for your great review! We are glad you enjoyed your stay at our hotel. We will continue to strive to provide you with the best possible experience. Please feel free to contact us if you need any assistance. We look forward to welcoming you back again in the future. Thank you for your continued stay and great review! From myself and all the staff at Twin Towers Hotel & Residences, Surabaya. Best regards, General Manager

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U***N

Business

10.0

/10

Reviewed 33 week(s) ago

Recommend this place... Thank you

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Accommodation's Reply

15 Oct 2025

Thank you for your great review! We are glad you enjoyed your stay at our hotel. We will continue to strive to provide you with the best possible experience. Please feel free to contact us if you need any assistance. We look forward to welcoming you back again in the future. Thank you for your continued stay and great review! From myself and all the staff at Twin Towers Hotel & Residences, Surabaya. Best regards, General Manager

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I***a

Leisure

8.2

/10

Reviewed 33 week(s) ago

I was skeptical at first, but the room turned out to be clean and fragrant. However, the bathroom looked dated and was starting to get a lot of grime. And it turns out there's no kitchen set in the deluxe family room. But overall, it's worth the price! It's a great hotel for a family transit trip.

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1 people find it helpful

Accommodation's Reply

15 Oct 2025

Thank you for your great review! We are glad you enjoyed your stay at our hotel. We will continue to strive to provide you with the best possible experience. Please feel free to contact us if you need any assistance. We look forward to welcoming you back again in the future. Thank you for your stay and great review! Best regards from me and all the staff at Twin Towers Hotel Surabaya & Residences. General Manager

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MUHAMAD Y. R.

Leisure

9.0

/10

Reviewed 38 week(s) ago

Not as ordered, even though we upgraded to a family room without any additional charges because we were only staying with two people, so the TV was far away. The soundproofing was poor, so you could hear from outside. Otherwise, it was satisfactory because it was located in the city center. Highest appreciation for the food, especially the fried rice. Unfortunately, the options included in the room are limited.

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