Staff OK
Hotel OK
View OK
Location OK (convenient to move to all points)
Bathroom OK (electric toilet and sink are clean, bathroom design is nice but there are many yellow stains causing a strong smell, after checking in and entering the bathroom when it is dry, there is no smell, after taking a shower, it starts to smell bad and urine + the walls and bathroom floor are yellow so the experience is not very good)
Another minus point is that the soundproofing of the room is VERY POOR for a 4-star hotel, closed but you can hear the activities outside very clearly, the balcony of the rooms is extremely poor soundproofing so be careful when talking and doing activities on the balcony, avoid revealing personal information,
Overall room OK, staff are friendly, cheerful, the dining room on the top floor has ok food. Eating next to the cool swimming pool.
You guys checked the information a bit lacking when I booked a room with breakfast but you told me there was no breakfast, only checked again after reporting. And I contacted you to do laundry for me but you also forgot. So the staff just need to note it down before handing over the shift to another person, it will be more professional and avoid confusion, otherwise I still rate all the staff 10 points
EXPERIENCE REVIEW 9/10 points