Right from the beginning the staff was very welcoming. Hussein quickly took us up to our room after a long day of traveling and explained everything well inside of our room which had an outstanding view of the park. Peter, who isn’t even a direct employee of the resort, who is part of the security team that keeps everyone safe, always checked on us and gave us a friendly greeting when he seen us. He even helped when excursions were late and helped to translate to get the issues with the vendors that we hired. The restaurants and bars were very nice and the food was great. A couple nights we could hear the music from the Sky Lounge when going to bed but it wasn't a deal breaker.

Staff was amazing — front desk, cleaning staff, restaurant, etc.

The AC did not work. The room door lock malfunctioned. The mattress was inferior in terms of comfort; springy box mattress. The breakfast was limited to mostly canned items and processed food items, with a limited variety of fresh fruits and meat.

I really enjoy my stays at Emara Ole sereni. Everyone there is so friendly and the rooms are well kept, and I really enjoyed having a balcony this time. I can mention a few people who helped make my stay great: Peter Erick at security, Samuel, Lucy, Alex from the front desk, Brian, and Eunice from the shops, and there are so many more people at the hotel I cannot name. This is the only hotel that I stay at when I am in Nairobi.

Great room, service, front desk staff (Hussain & Milka), good restaurant, great room view.

I had a nice view of the National park. Also enjoyed dinner on the 3rd floor restaurant.

I was not able to use the rooftop bar area either day of my stay because of special events, which I think are quite frequent these days. Very disappointing because the rooftop bar was a big part of my reason for choosing to stay at Emara.

The room was hot. The 1st night there was a very loud party lasting late into the night. No sleep to be had until after 11pm. The wait staff could not explain the menu. Bathroom very small. Water dripping in sink.

Great place Great place

Great location. cannot fault the service here. Had a great time.

Make up mirror handle was not holding up. No convenient way to dry your hair. Hair dryer cord too short and plug near the floor. Rest everything was excellent including staff, breakfast buffet and roof top restaurant.

Nice rooms, good food, beautiful views from the rooftop terrace

The property is state of the art with welcoming,courteous and highly professional team.

The staff and the style of the hotel

That is the worse business hotel I have ever stayed !

Extremely Disappointing – We Left Mid-Stay Despite No Refund I booked a four-night business trip at Emara Ole-Sereni, and it turned out to be one of the worst hotel experiences I’ve had. The reception service was chaotic – long lines, disorganized check-in, and rude, unhelpful staff who made us feel like we were an inconvenience rather than guests. The room cleanliness was unacceptable. It was clear that proper housekeeping standards are not being followed – dusty surfaces, stained linens, and an overall lack of hygiene that made it uncomfortable to stay. Despite having no refund option, we made the decision to cut our stay short and move to another hotel. That’s how bad it was. I would strongly advise business travelers and tourists alike to look elsewhere. This hotel does not live up to its reputation or pricing.

This is undoubtedly the worst hotel I have ever stayed at. First night on checkin staff lied to me and charged me an extra $500 dollars. Everyone I know had food poisoning, they lepft a wet patch on marble floor so I twisted ankle, knee and hurt back. They overcharge for everything such as tours and lifts to airport. If you complain they miraculously can't speak English properly or understand you. Don't waste your money go somewhere else like JW Marriott or Kempinski

Amazing hotel, friendly staff and professional service

Nice hotel which is very secure with nice rooms. The food is good but really limited choice and quite expensive for what you actually get. Staff are nice and friendly but not the quickest! Rooms have nice views with comfy bed and bathroom. WiFi fast. All in, it’s a nice hotel but is it worth the extra cost? I’m not sure!!

I recently had the pleasure of staying at Emara Ole-sereni, and it was a truly memorable experience. From the moment I arrived, the staff were warm, welcoming, and attentive, making me feel right at home. The room was impeccably clean, spacious, and well-appointed with everything I needed for a comfortable stay. I especially appreciated the attention to detail and the thoughtful amenities provided. The hotel’s dining options were excellent — the food was delicious, beautifully presented, and the service was top-notch. Whether it was breakfast or dinner, every meal was a treat. What really stood out to me was the overall ambiance of the hotel. It strikes a perfect balance between luxury and comfort, with stunning views and a peaceful atmosphere that’s hard to beat. Thank you, Emara Ole-sereni, for a wonderful stay. I look forward to returning in the future!