Overall Ratings & Reviews Citadines Connect Georgetown Penang

Hi Rini, Thank you for your wonderful feedback! We're delighted to hear that our location was convenient for both shopping and your conference. We hope to welcome you back again soon! Warm regards, The Management

Thank you for your review! We're glad you enjoyed the quick check-in and check-out, as well as the peaceful atmosphere for resting. We’ll take note of the AC feedback for future improvements. Happy to hear the nearby food court added convenience to your stay. We hope to welcome you back soon!

Thank you for your review! Glad to hear you enjoyed our hotel's peaceful atmosphere and proximity to restaurants. We look forward to welcoming you back soon!

Hi, Thank you for your kind words! We're delighted to hear that you found the room clean and comfortable. We hope to welcome you back soon! Best regards, The Management

Dear Guest, Thank you for your wonderful review! We're thrilled you enjoyed our prime location, safe surroundings, and clean, well-lit environment. We're glad the complimentary cappuccino, comfy bed, and fast check-in/out made your stay even better. It's great to hear that our team could assist you with a room tour as well. We hope to welcome you back soon! 👍👍 Best regards, The Management

Thank you so much for your wonderful review! We're delighted to hear that you enjoyed our strategic location and found our service both friendly and helpful. We look forward to welcoming you back on your next visit to Penang. Safe travels and see you again soon!

Hi Tico, Thank you for your feedback! We're delighted you had a very good stay with us Best regards, The Management

Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed our strategic location and had a good stay with us. We sincerely apologize for not responding to your request for a king bed in advance. Your feedback is valuable to us, and we will address this issue with our team to ensure better communication in the future. We appreciate your understanding and hope to welcome you back for an even more enjoyable stay next time. Best regards, The Management

Hi Martin G, Thank you for your feedback! We're delighted to hear you enjoyed our newly renovated hotel and found the location convenient. We'll take your suggestion regarding breakfast options into consideration to enhance our guest experience. We look forward to welcoming you again soon! Best regards, The Management

Hi Maya Sari Dewi, We are very sorry to hear that you feel our prices are quite expensive and that you are not satisfied with the facilities we provide and the quality of breakfast. We always try to provide the best service to our guests, including providing fresh and high quality food. We will promptly investigate the issue you mentioned and make any necessary improvements to make your experience at our hotel better in the future. Thank you for your feedback and hope you will give us a chance to improve your impression.

Hi Nadia, Thank you for taking the time to share your feedback with us regarding your recent stay. We sincerely apologize for any inconvenience caused by the repetitiveness of our breakfast menu during your visit. Your comments are invaluable to us as they allow us to identify areas where we can improve and enhance our guests' experience. Rest assured, we have taken note of your concerns and will work diligently to introduce more variety into our breakfast offerings to better accommodate the preferences of our guests. We appreciate your patronage and hope to have the opportunity to welcome you back in the future, allowing us the chance to exceed your expectations. Warm regards, The Management

Hi Farah, Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us. Looking forward to welcoming you back soon! Best regards, The Management