ibis Palembang Sanggar

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Overall Ratings & Reviews ibis Palembang Sanggar

Traveloka (1,175)
Other sources (2)
9.0
Exceptional
From 1,175 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

8.8

Meal

8.8

Location

9.1

Service and Facilites

8.9

People often mention about ibis Palembang Sanggar
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Distance to City Center (138)
Bedroom (135)
Ambiance (132)
Staff Friendliness (124)
Bathroom (118)
Hotel Area (112)
Accessibility (104)
Taste (104)
Surroundings (96)
Family Friendly (93)
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Traveler Reviews ibis Palembang Sanggar

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40
Customer reviews
F***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 day(s) ago
The hotel is very comfortable, there are quite a lot of breakfast choices, and the staff service is very good.
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Accommodation's Reply
21 Aug 2026
Dear Mr./Ms. F*h, Thank you for your excellent rating of ibis Palembang Sanggar. We are delighted that you took the time to provide us with positive feedback. At ibis, we are committed to providing the best service and ensuring that every guest has a memorable stay. We are happy to know that you felt comfortable during your stay at ibis Palembang Sanggar. The food we serve is professionally prepared by our best kitchen team and chefs to ensure the highest quality. We are glad that you enjoyed the deliciousness of our food. Thank you again for taking the time to share your experience. We hope to welcome you back again on your next visit, and we hope your next visit will be as enjoyable as this one. Sincerely, Devi Emerson Ambui, General Manager
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F***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 day(s) ago
The hotel staff was very helpful with the check-in process.
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Accommodation's Reply
22 Aug 2026
Dear Mr./Ms. F*h, Thank you for giving ibis Palembang Sanggar a great rating. We appreciate you taking the time to provide us with positive feedback. At IBIS, we are committed to providing the best service and ensuring every guest has a pleasant stay. We are happy to know you felt comfortable during your stay at ibis Palembang Sanggar. Our housekeeping team is happy to ensure your room is clean, comfortable, and smells fresh throughout the ibis Palembang Sanggar hotel. Davey Emerson Ambui, General Manager
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S***k
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The hotel is nice, clean, the staff are friendly, the view of the swimming pool is very beautiful, it's okay in short.
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Accommodation's Reply
13 Aug 2026
Dear Mr. S*ke, Thank you for your excellent rating of ibis Palembang Sanggar. We are delighted that you took the time to provide us with positive feedback. At IBIS, we are committed to providing the best service and ensuring that every guest has a memorable stay. We are happy to know that you felt comfortable during your stay at ibis Palembang Sanggar. Located in the heart of the city, close to major attractions, restaurants, and shopping malls, ibis Palembang Sanggar offers convenient access to all guests. Thank you again for sharing your experience. Our concierge, Natalia, welcomes you back for your next stay. Thank you again for taking the time to share your experience. We look forward to welcoming you back again on your next visit, and we hope your next stay will be as enjoyable as this one. Sincerely, Devi Emerson Ambui, General Manager
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L***a
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
The staff are friendly, the place is comfortable, strategically located near the city... In short, it's the best.
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Accommodation's Reply
12 Aug 2026
Dear L*a, Thank you for giving ibis Palembang Sanggar the highest rating. We are delighted that you took the time to provide such positive feedback. At ibis, we strive to provide the best service and create memorable experiences for all our guests. We are pleased to hear that you felt comfortable during your stay at ibis Palembang Sanggar. Located in the heart of the city, ibis Palembang Sanggar is conveniently close to major attractions, restaurants, and shopping areas. Thank you again for taking the time to share your experience. We look forward to welcoming you back again in the future and hope your next visit will be as memorable as this one. Sincerely, Davey Emerson Ambui, General Manager
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Firdaus
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The hotel staff was friendly. The hotel was clean. However, when I was there the other night, the shower drain was clogged with hair.
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Accommodation's Reply
10 Aug 2026
Dear Mr. Firdaus, Thank you for taking the time to share your experience at ibis Palembang Sangar. We sincerely apologize that your experience did not meet your expectations. At ibis, we are committed to providing the best service and ensuring every guest has a memorable stay. We are delighted to hear that you were comfortable during your stay at ibis Palembang Sangar. ibis Palembang Sangar will always strive to provide the best service to all guests. We will act on and evaluate your feedback. Please provide details of your concerns during your stay at 07******888. We will retrain our staff to ensure that such incidents do not happen again. At ibis, we are committed to providing better service to all guests, therefore your feedback is very important to us. We assure you that we have taken steps to address and prevent this issue from recurring in the future. Thank you for being willing to share your concerns with us, and we sincerely hope that you will give us the opportunity to serve you better in the near future. Sincerely, Davey Emerson Ambui, General Manager
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l***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Nice rooms, friendly staff, and delicious food. I'd love to come back here.
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2 people find it helpful
Accommodation's Reply
25 Jul 2026
Dear Mr./Ms. I*y, Thank you for your excellent rating of ibis Palembang Sanggar. We are delighted that you took the time to provide us with positive feedback. At ibis, we are committed to providing the best service and ensuring that every guest has a memorable stay. We are happy to know that you felt comfortable during your stay at ibis Palembang Sanggar. The food we serve is professionally prepared by our best kitchen team and chefs to ensure the highest quality. We are glad that you enjoyed our delicious food. Thank you again for taking the time to share your experience. We hope to welcome you back again on your next visit, and we hope your next visit will be as enjoyable as this one. Sincerely, Devi Emerson Ambui, General Manager
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Verified Traveler
icon-origin-TRAVELOKA
7.4
/10
Reviewed 4 week(s) ago
I made a mistake in selecting the room booking date from the application and didn't read it carefully, but the application and the hotel were unwilling to refund or reschedule, even though I didn't stay at all.
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Accommodation's Reply
24 Jul 2026
Dear Valued Guest, We apologize for any inconvenience caused. ibis Hotels are committed to providing the best possible service to all our guests. For the security and accuracy of your information, we require your identity verification details upon booking confirmation to avoid unnecessary disputes between travel agencies, the hotel, and guests. While awaiting resolution of this issue, please contact your travel agency, and we will assist you in making changes to your booking details. Thank you for your understanding. We hope to provide you with even better service when you stay at an ibis Hotel again in the near future. Sincerely, General Manager, Debbie Emerson Ambuie
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B***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 5 week(s) ago
The dining area or restaurant and parking in the basement are not very comfortable.
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Accommodation's Reply
17 Jul 2026
Dear Mr./Ms. B*y, Thank you for your wonderful review of ibis Palembang Sanggar Hotel. We apologize for any inconvenience you may have experienced during your stay. We will investigate this matter further and will do our best to provide the best service to you and all our guests. Thank you again for taking the time to share your experience. We hope to welcome you back on your next stay. Sincerely, Devi Emerson Ambui, General Manager
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R***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Comfortable and pleasant. Nice and unique room.
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Accommodation's Reply
15 Jul 2026
Dear Mr. R*n, Thank you for your wonderful review of ibis Palembang Sanggar Hotel. We are delighted that you took the time to provide us with positive feedback. At IBIS, we are committed to providing the best service and ensuring that every guest has a memorable stay. We are pleased to hear that you felt comfortable during your stay at ibis Palembang Sanggar. Located in the heart of the city, close to tourist attractions, restaurants, and shopping malls, ibis Palembang Sanggar offers convenient access to all guests. Thank you again for sharing your experience. Our concierge, Natalia, welcomes you back for your next stay. Thank you again for taking the time to share your experience. We look forward to welcoming you back again on your next visit, and we hope your next stay will be as enjoyable as this one. Sincerely, Devi Emerson Ambui, General Manager
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel waiters are nice and friendly.
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Accommodation's Reply
13 Jul 2026
Dear Valued Guest, Thank you for giving ibis Palembang Sanggar a superb rating. We are delighted that you took the time to provide us with such positive feedback. At ibis, we are committed to providing the best service and ensuring that every guest has a memorable stay. We are happy to know that you felt comfortable during your stay at ibis Palembang Sanggar. Thank you again for sharing your experience. Our staff member, Natalia, welcomes you back for your next stay. Thank you again for taking the time to share your experience. We look forward to welcoming you back on your next visit and hope your next stay will be as enjoyable as this one. Sincerely, Davey Emerson Ambui, General Manager
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Ulik A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Comfortable and delicious food at Ibis hotel.
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Accommodation's Reply
08 Jul 2026
Dear Mr. Ulik A., Thank you for your excellent rating of ibis Palembang Sanggar Hotel. We are delighted that you took the time to provide us with positive feedback. At IBIS, we are committed to providing the best service and ensuring that every guest has a memorable stay. We are happy to know that you felt comfortable during your stay at ibis Palembang Sanggar. Located in the heart of the city, close to major attractions, restaurants, and shopping malls, ibis Palembang Sanggar offers convenient access to all guests. Thank you again for sharing your experience. Our concierge, Natalia, welcomes you back for your next stay. Thank you again for taking the time to share your experience. We look forward to welcoming you back again on your next visit, and we hope your next stay will be as enjoyable as this one. Sincerely, Devi Emerson Ambui, General Manager
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Kenny K.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
My parents stayed here during the FK Unsri class of 74 reunion.
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Accommodation's Reply
02 Jul 2026
Dear Kenny, Thank you for giving ibis Palembang Sangar Hotel such a high rating. We are delighted that you took the time to share your positive feedback. At ibis, we strive to provide the best service and ensure every guest has a memorable stay. We are pleased to hear that you were comfortable during your stay at ibis Palembang Sangar. Thank you again for taking the time to share your experience. We look forward to welcoming you back on your next stay and hope your next experience will be as enjoyable as this one. Sincerely, Davey Emerson Ambui, General Manager
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T***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Okay, recommendations for families.
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Accommodation's Reply
02 Jul 2026
Dear Mr./Ms. T*i, Thank you for giving ibis Palembang Sanggar an excellent rating. We are delighted that you took the time to provide us with positive feedback. At IBIS, we are committed to providing the best service and ensuring that every guest has a memorable stay. We are happy to know that you enjoyed your stay at ibis Palembang Sanggar. Thank you again for taking the time to share your experience. We hope to welcome you back for your next stay, and we wish you a memorable experience as this one. Sincerely, Devi Emerson Ambui, General Manager
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R***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
The location is very strategic. It's not far from the Ampera Bridge. It's great.
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1 people find it helpful
Accommodation's Reply
01 Jul 2026
Dear Mr. R*y, Thank you for giving ibis Palembang Sanggar the highest rating. We are delighted that you took the time to provide such positive feedback. At ibis, we strive to provide the best service and make every guest's stay a memorable experience. We are pleased to hear that you felt comfortable during your stay at ibis Palembang Sanggar. Located in the heart of the city, close to major attractions, food centers, and shopping areas, ibis Palembang Sanggar is easily accessible for all visitors. Thank you again for taking the time to share your experience with us. We look forward to welcoming you back on your next stay and hope your next experience will be as enjoyable as this one. Sincerely, Davey Emerson Ambui, General Manager
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misel d.
icon-Medical
Medical
icon-origin-TRAVELOKA
6.6
/10
Reviewed 8 week(s) ago
Even asking for more towels and a thin blanket for the kids wasn't given. I highly recommend this hotel. The lobby staff is incredibly annoying. I had to call the lobby, reception, or housekeeping 10 times, but no one answered. What's the point of having a phone in your room when you have to go to the lobby to ask for anything?
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2 people find it helpful
Accommodation's Reply
03 Jul 2026
Dear Ms. Michelle D., Thank you for taking the time to share your experience at ibis Palembang Sangar Hotel. We are deeply sorry that your experience did not meet your expectations. ibis Palembang Sangar Hotel is committed to providing the best possible service to all our guests. We will take action and evaluate your feedback. Please detail your concerns during your stay by calling 07******888. We will retrain all our staff to ensure such incidents do not happen again. We appreciate you sharing your concerns with us, and we hope you will give us the opportunity to serve you better in the near future. Sincerely, Davey Emerson Ambui, General Manager
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R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
Clean and tidy.. Good service.
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1 people find it helpful
Accommodation's Reply
21 Jun 2026
Dear Mr./Ms. RA, We sincerely thank you for your wonderful review of ibis Palembang Sanggar Hotel. We are delighted that you took the time to provide such positive feedback. At IBIS, we strive to always provide the best service and comfort to all our guests. We are pleased to know that you felt comfortable during your stay at ibis Palembang Sanggar. IBIS Palembang Sanggar offers a variety of room types to suit your needs and your family's, from Standard rooms to Family rooms ideal for families, along with numerous amenities such as a children's playground, fitness center, and a perfectly sized infinity pool for both children and adults on the 10th floor, which you can enjoy complimentary of your stay. Thank you again for taking the time to share your experience. We look forward to welcoming you back again in the future and hope your next visit will be as enjoyable as this one. Sincerely, Devi Emerson Ambui, General Manager
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Theresia S. P. H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
Have stayed at this hotel several times, recommended for family vacations.
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Accommodation's Reply
18 Jun 2026
Dear Ms. Theresia S.P.H., Thank you for your excellent rating of ibis Palembang Sangar Hotel. We are delighted that you took the time to provide such positive feedback. At ibis, we strive to provide the best service and make every guest's stay enjoyable. We are pleased to hear that you were comfortable during your stay at ibis Palembang Sangar. ibis Palembang Sangar offers a variety of room types to suit your needs and your family's, from standard rooms to family rooms, along with numerous amenities such as a children's playground, fitness center, and a complimentary infinity pool on the 10th floor, perfect for both children and adults. Thank you again for taking the time to share your experience. We look forward to welcoming you back on your next stay and hope your next experience will be as memorable as this one. Sincerely, Davey Emerson Ambui, General Manager
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Wede
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
I really enjoyed it. It was the weekend here. So I could trade CFDs that night and CFDs on Sunday morning.
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Accommodation's Reply
17 Jun 2026
Dear Mr. Wede, We appreciate your top rating of Ibis Palembang Sangar Hotel. We are delighted that you took the time to provide such positive feedback. Ibis Palembang Sangar Hotel is centrally located, close to major attractions, restaurants, and shopping centers, making it easily accessible for all visitors. Thank you again for taking the time to share your experience with us. We look forward to welcoming you back on your next visit, and we hope your next stay will be as enjoyable as this one. Sincerely, Davey Emerson Ambui, General Manager
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J***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The hotel is the best, especially the pool. You can directly see London Bridge.
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Accommodation's Reply
18 Jun 2026
Dear Mr./Ms. J*I, Thank you for your excellent rating of ibis Palembang Sanggar. We are delighted that you took the time to provide such positive feedback. At IBIS, we strive to provide the best service and ensure every guest has a pleasant stay. We are happy to know that you felt comfortable during your stay at ibis Palembang Sanggar. Thank you again for taking the time to share your experience. We look forward to welcoming you back for your next stay and hope your next experience will be as enjoyable as this one. Sincerely, Davey Emerson Ambui, General Manager
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Indria
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The staff is very friendly, the swimming pool view is nice.
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Accommodation's Reply
10 Jun 2026
Dear Indria, Thank you for giving Ibis Palembang Sangar a very excellent rating. We are delighted that you took the time to provide us with positive feedback. At Ibis, we are committed to providing the best service and ensuring that every guest has a memorable stay. We are happy to know that you enjoyed your stay at Ibis Palembang Sangar. Thank you again for taking the time to share your experience. We hope to welcome you back for your next stay, and we wish you a memorable experience as this one. Sincerely, Davey Emerson Ambui, General Manager
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Number of reviews per page
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