Dear Valued Guest. Yello. Thank you for your valuable time in giving us your comments, your comments are very valuable for us in providing services to our guests, we apologize again for the inconvenience, we will pay attention to this especially your positive comments that build us in the comfort of our guests, regarding our mattresses, pillows and towels, we make sure it will not happen again in the future regarding this. Thank you again and we look forward to your return. Be Cool and Stay YELLO! M. T akbar - General Manager