Golden Hill by Golden Tulip

Explore Golden Hill by Golden Tulip
9.2
Exceptional
From 704 reviews
Provided by travelers on
Cleanliness

9.3

Room Comfort

9.2

Meal

8.9

Location

9.3

Service and Facilites

9.3

People often mention about Golden Hill by Golden Tulip
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Staff Friendliness (169)
Bedroom (149)
Ambiance (140)
Bathroom (139)
Hotel Area (139)
Room Space (137)
Taste (125)
Accessibility (124)
Family Friendly (122)
Distance to City Center (114)
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Traveler Reviews Golden Hill by Golden Tulip

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Customer reviews
Duwi P. S.
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9.7
/10
Reviewed 1 week(s) ago
The hotel is really nice, next time I go to Batu I will come back and stay here again.
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Accommodation's Reply
15 Jun 2026
Dear Mrs. Duvi P.S., This is a message from Golden Hill by Golden Tulip Batu. Thank you for taking the time to share your stay with us. We are delighted to hear that you enjoyed your stay at our hotel and we are very pleased that you will choose Golden Hill for your next visit to Batu. Your support and trust are a source of pride for us and motivate us to further improve the quality of our services and facilities. We hope to welcome you back to Golden Hill by Golden Tulip Batu again. Sincerely, Debbie Resnatari, General Manager
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Lestio R.
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Leisure
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10.0
/10
Reviewed 2 week(s) ago
Friendly staff, comfortable rooms, close to tourist attractions.
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Accommodation's Reply
06 Jun 2026
Dear Mr. Letio, Sincerely, Golden Hills by Golden Tulip Batu Hotel. Thank you for taking the time to share your stay with us. We are delighted to hear that you were impressed with our friendly service, the comfort of your rooms, and the hotel's convenient location near the various attractions in Batu. Guest satisfaction is our top priority, and your positive feedback motivates our entire team to continue striving to provide the best possible experience. We hope to welcome you back to Golden Hills by Golden Tulip Batu Hotel again. Sincerely, Debbie Resnatari, General Manager
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Ardilles T.
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10.0
/10
Reviewed 2 week(s) ago
It's absolutely delicious. The food is delicious.
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Accommodation's Reply
06 Jun 2026
Dear Mr. Ardilles T., Greetings from Golden Hill by Golden Tulip Batu. Thank you for taking the time to share your stay with us. We are delighted to hear that you had a memorable experience during your stay and enjoyed the food we served. Such positive reviews are an encouragement to our entire team to continue maintaining the quality of our service and products. We hope to welcome you back to Golden Hill by Golden Tulip Batu again. Sincerely, Debbie Resnatari, General Manager
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m***r
icon-Leisure
Leisure
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10.0
/10
Reviewed 3 week(s) ago
The hotel staff is friendly, the location is good, close to the playground.
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Accommodation's Reply
06 Jun 2026
Dear Valued Guest, Greetings from Golden Hill by Golden Tulip Batu. Thank you for taking the time to share your stay with us. We are delighted to hear that you enjoyed our friendly service and the hotel's excellent location near many attractions in Batu. Your positive feedback is very important to us and motivates us to continue providing the best possible service to all our guests. We hope to welcome you back to Golden Hill by Golden Tulip Batu again. Sincerely, Debbie Resnatari, General Manager
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n***m
icon-Leisure
Leisure
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8.5
/10
Reviewed 4 week(s) ago
Friendly and helpful staff, delicious food, clean, tidy, and fragrant rooms. Located near JP 2, highly recommended.
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Accommodation's Reply
06 Jun 2026
Dear Valued Guest, Greetings from Golden Hill by Golden Tulip Batu. Thank you for taking the time to share your experience staying with us. We are delighted to hear that you were impressed with our service and assistance, the cleanliness and comfort of your room, and the delicious food we served. We are also pleased to hear that our location near Jatim Park 2 made your visit to Batu city more convenient. Thank you for your feedback. This positive review encourages our entire team to continue striving to provide the best possible experience for all our guests. We hope to welcome you back to Golden Hill by Golden Tulip Batu again. Sincerely, Debbie Resnatari, General Manager
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D***i
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8.5
/10
Reviewed 5 week(s) ago
A nice hotel to stay at.
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Accommodation's Reply
24 May 2026
Dear Valued Guest, Greetings from Golden Hills by Golden Tulip Batu. Thank you for taking the time to share your experience staying at Golden Hills by Golden Tulip Batu. We are delighted to hear that you found our hotel to be a comfortable place to stay. Your positive feedback is very meaningful to us and encourages our team to strive to provide the best service and experience for every future stay. We hope to welcome you back to Golden Hills by Golden Tulip Batu. Sincerely, Debbie Resnatari, General Manager
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A***a
icon-Leisure
Leisure
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6.0
/10
Reviewed 5 week(s) ago
He didn't want to help me buy paracetamol when I had a fever, even though it was a standard first aid medicine, not one that required a doctor's prescription.
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Accommodation's Reply
24 May 2026
Dear Valued Guest, Warm greetings from Golden Hill by Golden Tulip Batu. Thank you for taking the time to share your experience with us. We apologize if this situation caused you any inconvenience, especially if you have any health concerns. We want to assure you that our team did not intend to be unhelpful, but we are required to exercise caution when prescribing or recommending medication without knowing your health condition, medical history, or the appropriate dosage. For the safety and comfort of all our guests, we understand your feedback and will use it in our evaluation to improve our management and guest assistance, taking into account safety and related procedures. We sincerely hope to welcome you back in the future with an even better experience. Sincerely, Debbie Resnatari, General Manager
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Arief P. S.
icon-Leisure
Leisure
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9.7
/10
Reviewed 6 week(s) ago
The hotel staff was very helpful, and the hotel is strategically located very close to Jatim Park 1, Jatim Park 2, and Batu Square. Breakfast was quite tasty and had a wide variety.
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Accommodation's Reply
07 May 2026
Dear Mr. Arief P.S., Sincerely, Golden Hill by Golden Tulip Batu. Thank you for taking the time to share your experience staying at Golden Hill by Golden Tulip Batu. We are delighted to hear that you enjoyed the hotel's location near the various attractions in Batu, as well as the helpful service from our team. Thank you also for your appreciation of the variety and taste of our breakfast. We hope to welcome you back to Golden Hill by Golden Tulip Batu again. Sincerely, Debby Resnatari, General Manager
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Verified Traveler
icon-Leisure
Leisure
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10.0
/10
Reviewed 7 week(s) ago
Excellent hotel, excellent staff services
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Accommodation's Reply
07 May 2026
Dear Valued Guest, Warm greetings from Golden Hill by Golden Tulip Batu, Thank you for taking the time to share your experience at Golden Hill by Golden Tulip Batu. We are delighted to know that you had an excellent stay and enjoyed the service provided by our team. Your kind feedback truly motivates us to continue delivering the best hospitality and memorable experiences for every guest. We look forward to welcoming you again to Golden Hill by Golden Tulip Batu. Warm regards, Debby Resnatari General Manager
Chasya A.
icon-Leisure
Leisure
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10.0
/10
Reviewed 8 week(s) ago
There are no minuses, it was very memorable on our honeymoon trip.
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Accommodation's Reply
07 May 2026
Dear Mr./Ms. Chasia A., Greetings from Golden Hill by Golden Tulip Batu. Thank you for taking the time to share your stay at Golden Hill by Golden Tulip Batu. We are delighted to hear that your honeymoon experience with your partner was memorable and flawless. It is an honor for us to be a part of every guest's special moment, and this review motivates us to continue striving for the best service. We hope to welcome you and your partner back to Golden Hill by Golden Tulip Batu again. Sincerely, Debbie Resnatari, General Manager
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S***i
icon-Staycation
Staycation
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10.0
/10
Reviewed 8 week(s) ago
Everything is satisfying, the amenities are very complete to the point that there is body lotion, scraper etc. which are rarely found in other hotels, compared to other hotels in the same area 🌟🌟🌟🌟 I prefer here starting from the service, room facilities even to the management which is really great, asked one by one politely, all the staff are super friendly, the snacks are also complete until my stomach can't stand to try them all.. Overall it's really good, thank you to the friendly staff, Ms. Charisa.
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1 people find it helpful
Accommodation's Reply
07 May 2026
Dear Valued Guest, Greetings from Golden Hill by Golden Tulip Batu. Thank you for taking the time to share your experience staying at Golden Hill by Golden Tulip Batu. We are delighted to hear that you were satisfied with the room amenities, comprehensive facilities, the service from our team, and the overall experience during your stay. Your compliments on the warm service of all our staff, including Charisa, motivate us to continue providing the best service and memorable stays for all our guests. We hope to welcome you back to Golden Hill by Golden Tulip Batu again. Sincerely, Debbie Resnatari, General Manager
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Feilicia H.
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6.5
/10
Reviewed 9 week(s) ago
I thought it would be great because it was by Golden Tulip, but it wasn't 🙄. I only stayed one night in room 201, where the balcony faced the main road and the room was located directly above the front parking lot. The windows weren't soundproof, so the sound of passing vehicles was very clear. The sound of security guards guiding cars in was also very clear. Furthermore, I couldn't sleep because until 12:30 AM, people were chatting and laughing loudly from the front parking lot. It was quiet for a while, then at 3:40 AM, someone started chatting loudly again. I don't know who it was, whether it was the FO or security or someone outside, but it was very disturbing and I couldn't rest. When I complained, the only response was that they would check again. Oh well, this one stay is enough.
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3 people find it helpful
Accommodation's Reply
07 May 2026
Dear Ms. Felicia H., This is Golden Hill by Golden Tulip Batu Hotel. Thank you very much for taking the time to share your feedback regarding your stay at Golden Hill by Golden Tulip Batu Hotel. We sincerely apologize for any inconvenience you experienced during your stay, particularly regarding the poor soundproofing of the room and the surrounding noise that may have affected your comfort. We understand that a comfortable and pleasant stay is paramount to all our guests, and we are deeply saddened that we were unable to meet your expectations. We will take your feedback seriously, and our team will investigate the surrounding environment and improve our room amenities. We deeply apologize for the delay and inconsistency in responding to your complaint. We will do our best to provide a more comfortable room for your next stay. We would appreciate it if you could contact us in advance to avoid similar inconveniences in the future. Thank you, General Manager, Debbie Lesnatali
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R***o
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10.0
/10
Reviewed 10 week(s) ago
Great for family vacations due to its strategic location
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Accommodation's Reply
17 Apr 2026
Dear Guests, This is Golden Tulip Hotel Golden Hill. Thank you very much for staying with us at Golden Tulip Hotel Golden Hill. We are delighted that you chose our hotel for your family trip and that you were pleased with our convenient location. Your kind words are a great encouragement to us. We will do our best to provide you with an even more comfortable and satisfying experience on your next stay. We look forward to welcoming you back to Golden Tulip Hotel Golden Hill. Thank you again. General Manager Debbie Lesnatali
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C***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Overall, everything was fine, including the service, staff, and food. The breakfast restaurant was a bit crowded, with tables spaced too far apart, making it uncomfortable to move around, having to go back and forth to get food and squeeze through the narrow spaces between tables. It was a pleasant stay and highly recommended. 🙏
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Accommodation's Reply
17 Apr 2026
Dear Valued Guest, Greetings from Golden Hill by Golden Tulip Batu. Thank you for taking the time to share your experience staying at Golden Hill by Golden Tulip Batu. We are delighted to hear that you were satisfied with your overall stay, including the service, the friendliness of the staff, and the quality of the food. We apologize for any inconvenience you experienced during breakfast, particularly regarding the crowded dining area and limited spacing between tables. This feedback will serve as a reminder for us to evaluate and improve guest comfort in the future. Your positive feedback means a great deal to us and encourages our team to strive to provide a pleasant stay experience on every visit. We hope to welcome you back to Golden Hill by Golden Tulip Batu. Sincerely, Debbie Resnatari, General Manager
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w***a
icon-Staycation
Staycation
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9.1
/10
Reviewed 11 week(s) ago
Overall good and comfortable, clean
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Accommodation's Reply
17 Apr 2026
Dear Valued Guest, Greetings from Golden Hill by Golden Tulip Batu. Thank you for taking the time to share your experience staying at Golden Hill by Golden Tulip Batu. We are delighted to hear that you found our accommodations comfortable and clean. This positive review means a great deal to us and encourages our team to strive to provide a pleasant stay experience on every visit. We hope to welcome you back to Golden Hill by Golden Tulip Batu again. Sincerely, Debbie Resnatari, General Manager
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Miftah A.
icon-Leisure
Leisure
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9.7
/10
Reviewed 11 week(s) ago
The hotel staff was friendly and helpful throughout our stay, and the place was clean, bright, and comfortable.
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1 people find it helpful
Accommodation's Reply
17 Apr 2026
Dear Miftah, Sincerely, Golden Hills by Golden Tulip Batu Hotel. Thank you for taking the time to share your experience staying at Golden Hills by Golden Tulip Batu. We are delighted to hear that you felt comfortable during your stay and appreciated the cleanliness and bright atmosphere of the hotel. We also appreciate your rating of the friendliness and assistance of our team during your stay. This review means a lot to us and encourages us to strive to provide a pleasant guest experience on every future stay. We hope to welcome you back to Golden Hills by Golden Tulip Batu again. Sincerely, Debbie Resnatari, General Manager
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muhammad a. a.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The hotel staff is very friendly. The location is close to the town square.
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Accommodation's Reply
17 Apr 2026
Dear Mr. Muhammad, Sincerely, Golden Hills by Golden Tulip Batu Hotel. Thank you for taking the time to share your stay at Golden Hills by Golden Tulip Batu. We are delighted to hear that you were impressed with our friendly service and the hotel's convenient location near the city center. Your positive review means a great deal to us and encourages our team to strive to provide a memorable stay with every visit. We hope to welcome you back to Golden Hills by Golden Tulip Batu again. Sincerely, Debbie Resnatari, General Manager
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G***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
Very strategic and economical, quite okay for families
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Accommodation's Reply
17 Apr 2026
Dear Valued Guest, Greetings from Golden Hills by Golden Tulip Batu. Thank you for taking the time to share your experience staying at Golden Hills by Golden Tulip Batu. We are delighted to hear that you enjoyed our excellent location and reasonable room rates. This positive review means a great deal to us and encourages our team to strive to provide a memorable stay with every visit. We look forward to welcoming you back to Golden Hills by Golden Tulip Batu again. Sincerely, Debbie Resnatari, General Manager
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G***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 11 week(s) ago
Strategic and varied breakfast menu
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Accommodation's Reply
17 Apr 2026
Dear Valued Guest, Greetings from Golden Hills by Golden Tulip Batu. Thank you for taking the time to share your experience staying at Golden Hills by Golden Tulip Batu. We are delighted to hear that you enjoyed our excellent location and the diverse breakfast menu we offer. This positive review means a great deal to us and encourages our team to strive to provide a memorable stay with every visit. We look forward to welcoming you back to Golden Hills by Golden Tulip Batu again. Sincerely, Debbie Resnatari, General Manager
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N***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
There are only two drawbacks: 1. Increase the variety of breakfast menus to give you more choices. 2. Luckily, we chose the Premier Langgon room, so we could swim directly from our room. However, if someone else was swimming, it would be really noisy in our room, even though we had closed the window.
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1 people find it helpful
Accommodation's Reply
17 Apr 2026
Dear Valued Guest, Warm greetings from Golden Hill by Golden Tulip Batu. Thank you for taking the time to share your experience staying at Golden Hill by Golden Tulip Batu. We appreciate your feedback regarding the varied breakfast menu and the convenience of the Premier Lagoon room, which has direct access to the pool area. We apologize if this compromised your comfort during your stay. All feedback will be taken into consideration for future improvements to both the food variety and room comfort. We look forward to welcoming you back to Golden Hill by Golden Tulip Batu for an even better stay. Sincerely, Debbie Resnatari, General Manager
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Number of reviews per page
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