9.1
Exceptional
From 369 reviews
Provided by travelers on
Cleanliness

9.3

Room Comfort

9.2

Meal

8.7

Location

9.2

Service and Facilites

9.0

People often mention about VIVERE Hotel, ARTOTEL Curated
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Ambiance (49)
Room Space (48)
Bedroom (45)
Bathroom (43)
Staff Friendliness (42)
Hotel Area (42)
Taste (35)
Accessibility (32)
Family Friendly (27)
Check-in/out Time (27)
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Traveler Reviews VIVERE Hotel, ARTOTEL Curated

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40
Customer reviews
C***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 hour(s) ago
Highly recommended, mall decal, near food
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R***e
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
The place is clean, the lighting is good, and the rooms are spacious.
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dian a.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 day(s) ago
+ Spacious & comfortable rooms + Breakfast, although not a huge selection, was delicious 🍳 + You can also request Indomie noodles, which was really fun! 🍜 + The kids were happy, and the stay was quite memorable 🫶
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D***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
The staff was nice. The hotel was beautiful, and I can never go wrong choosing an Artotel hotel! The bedroom was spacious, my only feedback would be the pillows - I felt they were a bit too soft and I struggled to sleep. Will definitely come back if I'm in the area!
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teddy s.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
The cozy hotel that you have to try.
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Sarah N. R.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
I was planning to surprise my husband for his Birthday Celebration and looking for a hotel that can provide mini decoration services. VIVERE Hotel provides Slice Cakes, Screen TV Greeting, and Mirror Drawing for FREE!! ✨ After booking via aplikasi, I showed my booking voucher to the staff via WhatsApp regarding my request, and the staff replied to my message very warmly and with fast response! When I checked in, the staff said, "All of your requests are ready!" and I am so happy and feeling respected! Appreciated that! The room was so clean and big! I booked Studio 30 type and, surprise, the room was quite spacious! The breakfast was fair enough for a 4-stars hotel, complete, so many options, and delicious! Definitely will book the room again at VIVERE for staycation.
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1 people find it helpful
Accommodation's Reply
11 Sep 2025
Dear Mrs Sarah, It is a pleasure to know that you had an enjoyable experience with VIVERE Hotel, ARTOTEL Curated. Thank you for sharing your valuable feedback. Thank you for your motivating comment, which I will certainly share with the entire team at VIVERE Hotel, ARTOTEL Curated. Your comment will definitely help us consistently reach the level of excellence that you rightfully expect at our hotel. Please be assured that we will always strive to improve our services so that you can experience our hotel and our service at their finest. We are looking forward to welcoming you back to our hotel. Best regards, Sidik Assistant Front Office Manager
A***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Stayed at VIVERE for 2 nights from 27th to 29th August, there was a national event APKASI EXPO 2025 at ICE BSD, because hotels in BSD were fully booked, I took a hotel in Gading, Serpong area, but access to ICE, BSD was very smooth, only 12 minutes. Quite a pleasant experience. At first I didn't expect that the hotel would be a modern minimalist type, the lobby on the 8th floor was very cozy, fragrant like the floor with the restaurant. The breakfast menu was quite delicious, what I like is the large mug for drinking tea or coffee or just warm water. The room was clean and spacious, there was a sofa near the window, a modern coffee maker. Unfortunately, the rooftop pool was under maintenance when I stayed, so I couldn't try it. There is a fitness center but it is not a hotel facility. Hopefully the gym or fitness center facilities can also be enjoyed by hotel guests, including during their stay🤗. The toiletries can be added for a 4-star hotel like VIVERE🙏
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1 people find it helpful
Accommodation's Reply
03 Sep 2025
We are delighted to hear that you enjoyed your experience at Vivere Hotel, Artotel Curated. Thank you for your valuable feedback. I will share your comments with the entire team, which will certainly motivate us to continue maintaining the quality of service you expect. We will continue to strive to improve our services to make your experience even better. We look forward to welcoming you back to our hotel. Best regards, Sidik, Assistant Front Office Manager.
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E***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The room is comfortable, the breakfast is delicious. I've been here several times
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Accommodation's Reply
28 Aug 2025
On behalf of our entire team, we would like to extend our sincerest apologies for any inconvenience you may have experienced during your stay at our hotel. We deeply regret any shortcomings and want to assure you that we take your feedback very seriously. We always strive to provide an excellent experience for all our guests, and it is unfortunate that we did not meet your expectations. Please rest assured that we are working diligently to address the issues you have raised to ensure they do not recur in the future. We appreciate your understanding and look forward to welcoming you back for a truly exceptional stay. Best regards, Sidik, Assistant Front Office Manager
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E***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The staff is very friendly, it's very spacious, I've stayed here several times, toppp
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2 people find it helpful
Accommodation's Reply
28 Aug 2025
On behalf of our entire team, we would like to extend our sincerest apologies for any inconvenience you may have experienced during your stay at our hotel. We deeply regret any shortcomings and want to assure you that we take your feedback very seriously. We always strive to provide an excellent experience for all our guests, and it is unfortunate that we did not meet your expectations. Please rest assured that we are working diligently to address the issues you have raised to ensure they do not recur in the future. We appreciate your understanding and look forward to welcoming you back for a truly exceptional stay. Best regards, Sidik, Assistant Front Office Manager
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D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Clean and tidy rooms, good service, lots of food choices on the menu, good taste, good facilities, recommended.
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Accommodation's Reply
28 Aug 2025
On behalf of our entire team, we would like to extend our sincerest apologies for any inconvenience you may have experienced during your stay at our hotel. We deeply regret any shortcomings and want to assure you that we take your feedback very seriously. We always strive to provide an excellent experience for all our guests, and it is unfortunate that we did not meet your expectations. Please rest assured that we are working diligently to address the issues you have raised to ensure they do not recur in the future. We appreciate your understanding and look forward to welcoming you back for a truly exceptional stay. Best regards, Sidik, Assistant Front Office Manager
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P***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The room is comfortable, the bathroom is clean and very spacious, the pool view is good, but there is no children's pool, all the staff are agile and very friendly, very comfortable
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Accommodation's Reply
28 Aug 2025
On behalf of our entire team, we would like to extend our sincerest apologies for any inconvenience you may have experienced during your stay at our hotel. We deeply regret any shortcomings and want to assure you that we take your feedback very seriously. We always strive to provide an excellent experience for all our guests, and it is unfortunate that we did not meet your expectations. Please rest assured that we are working diligently to address the issues you have raised to ensure they do not recur in the future. We appreciate your understanding and look forward to welcoming you back for a truly exceptional stay. Best regards, Sidik, Assistant Front Office Manager
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Yulia L.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The room is spacious, aesthetic and comfortable, the breakfast is quite delicious, the location is strategic near many places to eat, the room is clean and fragrant.
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Accommodation's Reply
20 Aug 2025
We are delighted to hear that you enjoyed your experience at Vivere Hotel, Artotel Curated. Thank you for your valuable feedback. I will share your comments with the entire team, which will certainly motivate us to continue maintaining the quality of service you expect. We will continue to strive to improve our services to make your experience even better. We look forward to welcoming you back to our hotel. Best regards, Sidik, Assistant Front Office Manager
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n***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Yesterday, I stayed here with friends. The hotel was comfortable and the staff was friendly. Luckily, there was a 17th-anniversary event, so I participated and won a voucher for a room upgrade and a free spa treatment. Thanks, vivere.
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Accommodation's Reply
20 Aug 2025
We are delighted to hear that you enjoyed your experience at Vivere Hotel, Artotel Curated. Thank you for your valuable feedback. I will share your comments with the entire team, which will certainly motivate us to continue maintaining the quality of service you expect. We will continue to strive to improve our services to make your experience even better. We look forward to welcoming you back to our hotel. Best regards, Sidik, Assistant Front Office Manager
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R***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
The restroom amenities could be better upgraded for a Vivere hotel. Overall, it's okay and comfortable. The food is delicious, and room service is fast, taking 30 minutes for two courses. It's also tasty.
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Accommodation's Reply
20 Aug 2025
We are delighted to hear that you enjoyed your experience at Vivere Hotel, Artotel Curated. Thank you for your valuable feedback. I will share your comments with the entire team, which will certainly motivate us to continue maintaining the quality of service you expect. We will continue to strive to improve our services to make your experience even better. We look forward to welcoming you back to our hotel. Best regards, Sidik, Assistant Front Office Manager.
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Y***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The room was comfortable, clean, and spacious. The garden view made it even more peaceful. The breakfast was varied and delicious. It was also funny that there were instant noodles in the egg dish. It's a shame to fill your stomach with instant noodles for breakfast at a hotel. Overall, highly recommended!
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1 people find it helpful
Accommodation's Reply
13 Aug 2025
We are delighted to hear that you enjoyed your experience at Vivere Hotel, Artotel Curated. Thank you for your valuable feedback. I will share your comments with the entire team, which will certainly motivate us to continue to maintain the quality of service you expect. We will continue to strive to improve our services to make your experience even better. We look forward to welcoming you back to our hotel. Best regards, Sidik, Assistant Front Office Manager
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Mayang S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Stayed here for 2 days, on the 2nd day I was given a surprise, wow, I was so happy. Thanks to Kak Mega and the team for taking the trouble to prepare the complimentary. All the staff were helpful & friendly, from the fast & communicative check-in process, quick response when asking for help, clean rooms and of course cold AC, for breakfast the food was delicious and the FB staff were quick to take out all the dirty dishes on the table. The roomboy was friendly to ensure a clean room For the pool it was clean, the view was the best The check-out process was fast and they offered a 5% discount for the next stay… A pleasant experience for staying with family… Thank you Vivere
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Accommodation's Reply
15 Aug 2025
We are delighted to hear that you enjoyed your experience at Vivere Hotel, Artotel Curated. Thank you for your valuable feedback. I will share your comments with the entire team, which will certainly motivate us to continue maintaining the quality of service you expect. We will continue to strive to improve our services to make your experience even better. We look forward to welcoming you back to our hotel. Best regards, Sidik, Assistant Front Office Manager
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M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
It's still a new building, so I like it. The design is also aesthetic. I recommend it for a staycation near home <3
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1 people find it helpful
Accommodation's Reply
04 Aug 2025
We are delighted to hear that you enjoyed your experience at Vivere Hotel, Artotel Curated. Thank you for your valuable feedback. I will share your comments with the entire team, which will certainly motivate us to continue maintaining the quality of service you expect. We will continue to strive to improve our services to make your experience even better. We look forward to welcoming you back to our hotel. Best regards. Zikranul Sidik, Assistant Front Office Manager.
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Hizkia A. G.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
A very comfortable hotel with fantastic facilities! The rooms are spacious, clean, and fully equipped.
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3 people find it helpful
Accommodation's Reply
03 Aug 2025
We are delighted to hear that you enjoyed your experience at Vivere Hotel, Artotel Curated. Thank you for your valuable feedback. I will share your comments with the entire team, which will certainly motivate us to continue maintaining the quality of service you expect. We will continue to strive to improve our services to make your experience even better. We look forward to welcoming you back to our hotel. Best regards. Zikranul Sidik, Assistant Front Office Manager.
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H***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Recommended for staycation with partner or family
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2 people find it helpful
Accommodation's Reply
05 Jul 2025
We are very pleased to hear that you enjoyed your experience at vivere hotel, artotel curated. Thank you for providing valuable feedback. I will share your comments with the entire team, which will certainly motivate us to continue to maintain the quality of service that you expect. We will continue to strive to improve our services to make your experience even better. We look forward to welcoming you back to our hotel. Best regards, Zikranul Sidik. Assistant Front Office Manager.
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miss w.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.4
/10
Reviewed 11 week(s) ago
I was pretty excited to stay at Vivere Hotel Artotel. I heard it's like a cool art show and part of the Artotel family, so I thought it would be really special. But my visit started off on the wrong foot. When I got there around 5 PM, there was only one person at the front desk. I had to wait in line for about 15 minutes. The lobby felt really hot too. Then, the staff told me my room wasn't ready yet! At 5 PM, that's not what you want to hear. I had to wait another 7 minutes before they finally got my room ready. The problems kept coming. The elevator was also hot, and when I got into my room, it felt stuffy. It was hard to get fresh air circulating. Overall, my first impression wasn't great, which was a shame because I was really looking forward to a unique experience.
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4 people find it helpful
Accommodation's Reply
05 Jul 2025
Dear valued guests, On behalf of our entire team, we would like to extend our sincere apologies for any inconvenience you may have experienced during your stay at our hotel. We deeply regret any shortcomings that may have occurred and assure you that we take your feedback seriously. We strive to provide a flawless experience for all our guests, and it is disheartening to hear that we fell short of your expectations. Rest assured, we are working diligently to address the issues you have raised to ensure that they do not recur in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a truly exceptional stay. Best regards, Zikranul Sidik Assistant Front Office Manager
Number of reviews per page
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