Overall Ratings & Reviews Gem Hostel

Thank you for stopping by and sharing your experience! It's a bit of a shame that the room wasn't exactly what you imagined, because there's construction going on outside lately so it's hidden. But it's really nice to know that you and your friend still had a good trip. Hope to come back if you have the chance!

Dear Guest Thank you for taking the time to share your experience at Gem Hostel. We are very happy to know that you were satisfied with the enthusiastic support from the morning receptionist and the friendliness of the housekeeping staff. However, we are very sorry and sincerely apologize for the things that did not satisfy you, especially the service attitude of the evening receptionist and the mosquito problem in the room. We have noted this feedback and will seriously check and correct our service attitude, at the same time increase room cleaning and periodic insect treatment to avoid affecting the guest experience in the future. We look forward to having another opportunity to welcome and serve you more thoughtfully next time. Sincerely, Gem Hostel

Thank you for your feedback! We are sorry that your experience was not as expected. We apologize for the thin blankets and insufficient hot water — this is something the team will improve immediately so as not to affect your sleep and comfort. We look forward to welcoming you back next time for a better experience 💙"