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Burlington Hotel, Best Western Premier Collection

Hotels
8.6
/10
Very Good
1,002 reviews

What Guests Say About Their Stay

Lisa
10.0
/ 10
Close to the coast, very nice room, great breakfast, very helpful and pleasant staff.
Emal
10.0
/ 10
2 night stay while visiting for a friend's wedding. Room was clean and cozy. Staff were amazing. Very knowledgeable and incredibly attentive. Even going out of their way to bring us got breakfast items when we were running late on Sunday morning!
Steve
10.0
/ 10
Very few things are how they should be these days, The Burlington is an exception. This is how hotels should be done. First class.
In the Area
See Map
3-5 Earls Avenue, Shepway District, Folkestone, Kent, England, CT20 2HR

Main Facilities

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Restaurant
24-Hour Front Desk
WiFi
Elevator
Staying at Burlington Hotel, Best Western Premier Collection is a good choice when you are visiting Folkestone. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Burlington Hotel, Best Western Premier Collection

3-5 Earls Avenue, Shepway District, Folkestone, Kent, England, CT20 2HR
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Discover More About Burlington Hotel, Best Western Premier Collection

Location


Staying at Burlington Hotel, Best Western Premier Collection is a good choice when you are visiting Folkestone.

About Burlington Hotel, Best Western Premier Collection

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Burlington Hotel, Best Western Premier Collection exclusively for you.

Burlington Hotel, Best Western Premier Collection is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Burlington Hotel, Best Western Premier Collection.

All facilities in Burlington Hotel, Best Western Premier Collection

Others Burlington Hotel, Best Western Premier Collection
Others

Hotel Services

  • Express check-in
  • Wedding service
  • Luggage storage
  • Express check-out
  • Multilingual staff
  • 24-hour Receptionist
  • Laundry service

Public Facilities

  • Others
  • Restaurant
  • Smoke-free area
  • Safety deposit box
  • Elevator

Food and Drinks

  • Bar
  • Breakfast

General

  • Banquet
  • Terrace

Business Facilities

  • Meeting rooms
  • Conference rooms

Things to Do

  • Garden

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Burlington Hotel, Best Western Premier Collection

Important Note
  • Fee for full breakfast: approximately GBP 16.95 per person
  • Pet fee: GBP 20.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Front desk staff will greet guests on arrival at the property.

The following facilities are closed seasonally each year. They will be closed from December 23 to December 26:
  • One of the dining venues

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Burlington Hotel, Best Western Premier Collection
58
Number of floors in Burlington Hotel, Best Western Premier Collection
4
Another facilities in Burlington Hotel, Best Western Premier Collection
Express check-in, Wedding service, Luggage storage, Express check-out, Multilingual staff

Frequently asked question in Burlington Hotel, Best Western Premier Collection

What are available facilities at Burlington Hotel, Best Western Premier Collection?
There are top facilites at Burlington Hotel, Best Western Premier Collection such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Burlington Hotel, Best Western Premier Collection?
The standard check-in time at Burlington Hotel, Best Western Premier Collection is starting from From 15:00 while the latest check-out time is at Before 11:00
Does Burlington Hotel, Best Western Premier Collection provide breakfast?
Yes, Burlington Hotel, Best Western Premier Collection provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Burlington Hotel, Best Western Premier Collection?
Burlington Hotel, Best Western Premier Collection is a 4.0-star hotel.
How many floors does Burlington Hotel, Best Western Premier Collection have?
Burlington Hotel, Best Western Premier Collection has 4 floors.
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More Reviews from Other Guests in Burlington Hotel, Best Western Premier Collection

8.6
Very Good
From 1,002 reviews
Cleanliness

9.2

Room Comfort

8.6

Location

9.0

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Burlington Hotel, Best Western Premier Collection

Number of reviews per page
20
40
Top reviews
Lisa
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Close to the coast, very nice room, great breakfast, very helpful and pleasant staff.
Emal
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

2 night stay while visiting for a friend's wedding. Room was clean and cozy. Staff were amazing. Very knowledgeable and incredibly attentive. Even going out of their way to bring us got breakfast items when we were running late on Sunday morning!
Paul
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Nice place, good service and decent food. Convenient for eurotunnel.
Helen
icon-Leisure
Leisure
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

-
Steve
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Very few things are how they should be these days, The Burlington is an exception. This is how hotels should be done. First class.
Muriel
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Very spacious hotel in a lovely building and quiet road, close to the beach top promenade. We walked everywhere. The room was very comfortable and spacious. Breakfast was really nice, full hot and cold buffet and extra menu to order from. Very friendly staff.
Nicola
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Our room was clean and comfortable and the staff were friendly. I was extremely disappointed though that for the duration of our three day stay the hotel had “run out” of plant based alternatives at breakfast. As a vegetarian this is important to me and had I known before I booked I would have selected room only and had breakfast at one of the many local eateries. When I complained to the waitress on the third day she just shrugged her shoulders which gave me the impression that she didn’t care. No apology was offered.
Read More
Terence
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The size of the rooms was excellent. The hours for breakfast in my opinion could have been extended by another half hour
Matthew
8.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Comfortable stay for a quick business trip
mark
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The staff as ever were superb the property is catering for one offs nobody actually staying there for 10 days run down not busy food so so and heat Jesus the bedroom was like an oven .not to mention the bed the springs were fighting to get out. I actually thought stopping it might have changed but sadly not it's on par with the South cliff sorry but we probably won't be back for £1000 it was a waste of money. I hope it is addressed as you have some amazing staff from dining bar and front desk.pleasr make it better or you'll end up with no foot fall at all.
Read More
Nicholas
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

This was our second visit within a week. Reception staff were very cheerful and helpful. Our room (231) was much better this time, very spacious and clean.
Justin
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Great location right on the doorstep on the channel. Staff really friendly, romms clean and well kept. The bar was nice and decent variety of drinks. We didn't eat as i was visiting a friend do went out but will definitely consider using again wjen I'm back down.
Kiki
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Very friendly staff even checking later. We could still have dinner in bar with dog at last moment. Room great, very well updated and clean. Bathroom lovely. Apart that the water in shower only trickled. No nice full stream
Meena
icon-Leisure
Leisure
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Staff were very polite and accommodating. I needed an iron and iron board and they got one for me very quickly. Loved the location.
Adriana
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

I would like to highly recommend the rooms, and I found the fan in the room to be a wonderful addition. The room was clean, spacious, and featured a comfortable bed and sofa, along with a large television. It provided everything necessary for a truly pleasant stay. Thank you very much.
Nicholas
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The cleanliness wasn't to a high standard and the building was tired and the repairs or replacement sections (new and old) didnt mix. The bar areas were modern, clean and friendly staff although there appeared to be young inexperienced staff in the restaurant that needed a shake up. We felt our beds could have been cleaner and questionable whether the bed linen had been changed.
Read More
Sheila
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Great stay, excellent hotel with excellent staff.
Maria
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Okay for a one night stay. Bathroom had a mouldy smell Staff was not unpleasant not pleasant neither Room was ok The cream in the bathroom was off. They have a very small park which is always full as they don’t check who parks there.
Richard
4.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Apparently I booked a small double room. Last time we stayed here (two years ago) we had a very large double room and that was what we were expecting this time Imagine our surprise in finding a room not much larger than a broom cupboard. So if you are booking a room here make sure you are booking a large room if you want a double. The hotel was full but there seemed to be few people about. It was very quiet when we returned from a function at about 21.30 There is limiting parking provided by the hotel. Parking on the road outside (Earl's Avenue) needs a £7.00 a day permit from the hotel. There is free parking on the Leas - turn right immediately after the hotel. Breakfast was OK. Nothing really to excite those who love breakfasts. Staff all very friendly and helpful.
Read More
Amanda
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Wonderful stay with lovely staff. First time travelling with my puppy and the staff made it both seamless and memorable.
Number of reviews per page
20
40

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Others 4 Burlington Hotel, Best Western Premier Collection

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.6
Very Good
From 1,002 reviews
Cleanliness

9.2

Room Comfort

8.6

Location

9.0

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Burlington Hotel, Best Western Premier Collection

Number of reviews per page
20
40
Top reviews
Lisa
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Close to the coast, very nice room, great breakfast, very helpful and pleasant staff.
Emal
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

2 night stay while visiting for a friend's wedding. Room was clean and cozy. Staff were amazing. Very knowledgeable and incredibly attentive. Even going out of their way to bring us got breakfast items when we were running late on Sunday morning!
Paul
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Nice place, good service and decent food. Convenient for eurotunnel.
Helen
icon-Leisure
Leisure
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

-
Steve
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Very few things are how they should be these days, The Burlington is an exception. This is how hotels should be done. First class.
Muriel
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Very spacious hotel in a lovely building and quiet road, close to the beach top promenade. We walked everywhere. The room was very comfortable and spacious. Breakfast was really nice, full hot and cold buffet and extra menu to order from. Very friendly staff.
Nicola
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Our room was clean and comfortable and the staff were friendly. I was extremely disappointed though that for the duration of our three day stay the hotel had “run out” of plant based alternatives at breakfast. As a vegetarian this is important to me and had I known before I booked I would have selected room only and had breakfast at one of the many local eateries. When I complained to the waitress on the third day she just shrugged her shoulders which gave me the impression that she didn’t care. No apology was offered.
Read More
Terence
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The size of the rooms was excellent. The hours for breakfast in my opinion could have been extended by another half hour
Matthew
8.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Comfortable stay for a quick business trip
mark
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The staff as ever were superb the property is catering for one offs nobody actually staying there for 10 days run down not busy food so so and heat Jesus the bedroom was like an oven .not to mention the bed the springs were fighting to get out. I actually thought stopping it might have changed but sadly not it's on par with the South cliff sorry but we probably won't be back for £1000 it was a waste of money. I hope it is addressed as you have some amazing staff from dining bar and front desk.pleasr make it better or you'll end up with no foot fall at all.
Read More
Nicholas
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

This was our second visit within a week. Reception staff were very cheerful and helpful. Our room (231) was much better this time, very spacious and clean.
Justin
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Great location right on the doorstep on the channel. Staff really friendly, romms clean and well kept. The bar was nice and decent variety of drinks. We didn't eat as i was visiting a friend do went out but will definitely consider using again wjen I'm back down.
Kiki
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Very friendly staff even checking later. We could still have dinner in bar with dog at last moment. Room great, very well updated and clean. Bathroom lovely. Apart that the water in shower only trickled. No nice full stream
Meena
icon-Leisure
Leisure
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Staff were very polite and accommodating. I needed an iron and iron board and they got one for me very quickly. Loved the location.
Adriana
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

I would like to highly recommend the rooms, and I found the fan in the room to be a wonderful addition. The room was clean, spacious, and featured a comfortable bed and sofa, along with a large television. It provided everything necessary for a truly pleasant stay. Thank you very much.
Nicholas
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The cleanliness wasn't to a high standard and the building was tired and the repairs or replacement sections (new and old) didnt mix. The bar areas were modern, clean and friendly staff although there appeared to be young inexperienced staff in the restaurant that needed a shake up. We felt our beds could have been cleaner and questionable whether the bed linen had been changed.
Read More
Sheila
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Great stay, excellent hotel with excellent staff.
Maria
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Okay for a one night stay. Bathroom had a mouldy smell Staff was not unpleasant not pleasant neither Room was ok The cream in the bathroom was off. They have a very small park which is always full as they don’t check who parks there.
Richard
4.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Apparently I booked a small double room. Last time we stayed here (two years ago) we had a very large double room and that was what we were expecting this time Imagine our surprise in finding a room not much larger than a broom cupboard. So if you are booking a room here make sure you are booking a large room if you want a double. The hotel was full but there seemed to be few people about. It was very quiet when we returned from a function at about 21.30 There is limiting parking provided by the hotel. Parking on the road outside (Earl's Avenue) needs a £7.00 a day permit from the hotel. There is free parking on the Leas - turn right immediately after the hotel. Breakfast was OK. Nothing really to excite those who love breakfasts. Staff all very friendly and helpful.
Read More
Amanda
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Wonderful stay with lovely staff. First time travelling with my puppy and the staff made it both seamless and memorable.
Number of reviews per page
20
40